Presentation created by Bellevue University Student Nicole Kim Phillips using Book by Michael Bergdahl entitled What I Learned From Sam Walton: How To Compete and Thrive In A Walmart World. For Book Review

1. Finding A Way To
Success
Team Lead Nicole Kim Phillips

2. Agenda
Introduction of Presenter
S.W.O.T Framework and Lesson
S.B.I Framework Example
Building Relationships
Feedback
Summary
Finding A Way To Success 2

3. Introduction
I'm Nicole Kim Phillips and I work as an Overnight Team Lead in the
Retail/Grocery Market.
Within my 1st 3 months of service, I understand role expectations and I am
actively managing my team using my strengths which are communication,
decision making and problem solving while implementing a Democratic
Leadership Style since I like to keep my team informed and empowered
Finding A Way To Success 3

4. S.W.O.T
Strengths, Weaknesses,
Opportunities, Threats

5. S is for Strength
Finding A Way To Success 5
Sam Walton helped to instill Servant Leadership Skills in his
Executive and Management Team by encouraging the use of
MBWA (Management By Walking Around)
This strategy not only helped to ensure Managers were available
to the teams they were leading, it helped Sam Walton and the
rest of the Executive and Management Team stay a step ahead
of the competition.
Through Touring Walmart and Competitor locations, Walmart has
been able to successful strategize and win in the Retail/Grocery
Market

6. W is for Weakness
• Doing nothing to differentiate your business, products, or
services is something that will hinder Walmarts
Competitors
• Not finding a niche or using specialty products not carried
by Walmart to gain market share and competitive
advantage
• Not meeting with your team regularly to create an
environment where questions, ideas, and
accomplishments can be shared and celebrated
Finding A Way To Success
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7. O is for Opportunity
• Retailers and Business Owners can use the book entitled
What I Learned From Sam Walton: How To Compete and
Thrive In A Walmart World by Michael Bergdahl as a
resource to identify strategies that have helped Sam
Walton and his Executive and Management Teams
experience growth and success since Walmarts 1st store
opened in Bentonville, Arkansas in 1962.
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8. T is for Threat
• Not recruiting and training the right talent
• Not embracing the concept of innovation and an
everchanging retail market
Bergdahl's Self Assessment ask those who take the survey
to agree or disagree with if they will hire a more educated
and qualified applicant who has more potential and seems to
believe in the idea of considering experienced and
inexperienced candidates to be suitable for any job role
Finding A Way To Success
8

9. Sam Walton always insisted that his
goal for Walmart was never to be
the giggest retailer in the world; it
was simply to be the best
PRESENTATION TITLE 9

10. Meet our team
Sam Walton
American Businessman Samuel Moore Walton was
an American businessman and entrepreneur best
known for founding the retailers Walmart and Sam's
Club.
Nicole Kim Phillips
Overnight Team Lead,
Consultant, Founder of
Abornewords, and Creator
of The Seek, Find, Share
Audiovisual Podcast
(available on Facebook)
Michael Bergdahl
Author of: What I Learned
From Sam Walton: How To
Compete and Thrive in a
Walmart World. Built his
business expertise by
working at 3 Fortune 500
Companies
(Frito Lay, Walmart,
American Eagle Outfitters)
Finding A Way To Success
10

11. Areas of focus
Price
Operations
Culture
Key Item Promotion/Product
Expenses
Talent
Service
Resources
Business Strategies and Tactics
Self-Assessment
Appendix:
Competitive Business Strategy and
Tactics Questionaire
PRESENTATION TITLE 11

12. Building Relationships
The importance of operating a business where internal and external
customer service are practiced is vital to encouraging the practice of
behaviors which make synergy or group collaboration and
contributions more important than individual ones. The Saturday
Morning Meetings help by Sam Walton at the Home Office in
Bentonville, Arkansas were important because they encouraged
communication.
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13. Building Relationships
The meetings also provided a platform for Executives and Managers to not
only find their individual voices but to be heard by other members of the
team, as ideas, solutions and updates were shared. Learning from peers as
questions and ideas were bouncing off the walls of the room was bound to
happen and make for well prepared Executives and Managers who could
model the behaviors just like Sam Walton did to ensure everyone was on the
same page. In an environment like this, building relationships is inevitable.
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14. Commentary
Michael Bergdahl effectively used his experience at Walmart and other Fortune 500
Companies to create a treasure of business jewels which can help to motivate
understanding of the business practices that can promote success and the need to
take care of customers and the teams who serve them in the business space. There
are multiple concepts and strengths shared using the P.O.C.K.E.T.S acronym which
can help those serving in leadership communicate important business concepts
which help with achieveing organizational goals. I would highly recommend this book
as a must read for Managers and employees.
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15. Thank you
Nicole Kim Phillips
www.facebook.com/NicoleKimPhillips
https://premium.chat/NicoleKimPhillips