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KANOE, A SUBSIDIARY OF KAYAK
MIKE HEATH
TRACY BAKER
KATHERINE POPEJOY
JODY TAYLOR
ERVIN XHENETI
TED LOZANO
The Big Travel Expo
San Diego
March 16-20, 2016
1
KANOE, A Subsidiary of KAYAK
TABLE OF CONTENTS
Project Charter ..............................................................................................................................3
Scope Statement .............................................................................................................................7
Work Breakdown Structure .......................................................................................................17
RACI document ...........................................................................................................................19
MS Project Schedule....................................................................................................................20
Risk Management Plan................................................................................................................23
Procurement Plan ........................................................................................................................34
Meeting Agendas..........................................................................................................................40
Meeting Minutes...........................................................................................................................58
Presentation Slides.......................................................................................................................84
2
KANOE, a Subsidiary of KAYAK
Project Charter 1
THE BIG TRAVEL EXPO PROJECT CHARTER
(1) Project Title The Big Travel Expo
(2) Project Sponsor Edwina McKinney, VP Business Development
(3) Business Project Manager Ted Lozano
(4) Technical Project Manager Tracy Baker
(5) Start Date July 8, 2015 (6) End Date March 15, 2016
(7) Primary Submitting Organization KANOE, a Subsidiary of KAYAK
(8) Document Date July 28, 2015
Business Justification and Objectives
(9) Business Need
To host a five-day travel industry trade show to share products and information with our business partners and the
travel consumer regarding the latest trends, upcoming industry changes, and industry-related news.
(10) Project Summary and Business Objectives
With this event, we can fill a need in the travel industry to educate and invigorate the consumer on the latest travel
trends.
Additionally, we can strengthen our parent company brand, build loyalty, increase sales, and generate referrals,
which can lead to innovation, new business opportunities, and solidify important partnerships in the travel industry.
From this event’s lessons learned, we plan to host future travel events on a semi-annual basis.
(11) Potential Alternatives
• Hire an event planning company to organize trade show instead of doing the logistics internally.
• Partner with another travel company and sponsor the event together.
Project Information
(12) Anticipated Funding Source& Basis for Estimate
This event will be self –supporting and profit generating. Vendor booth fees, consumer entry fee, and sponsorship
and promotional opportunities will finance the event. Since this funding will not be realized until the event is
concluded, initial funding will be provided by the parent company, KAYAK.
3
KANOE, a Subsidiary of KAYAK
Project Charter 2
(13) Investment Summary
Type of Cost CostEstimateRange
A) One-Time Costs Lower Upper
1. Venue $ 50,000 $ 100,000
2. Rentals $ 10,000 $ 100,000
3. Marketing $ 10,000 $ 50,000
4. Event Staff $ 10,000 $ 50,000
5. Insurance $ 2,000 $ 3,000
6. Entertainment $ 5,000 $ 10,000
Total One-Time Project Costs $ 87,000 $ 313,000
B) Annual / Ongoing Costs
1. Ticket Provider $ 460 $ 795
2. Software, Electronics, Equipment $ 5,000 $ 50,000
Total Ongoing Project Costs $ 5,460 $ 50,795
(14a) Project Risk Tolerance
A) Risk Tolerance (1-10)
A rating of 1 indicates the organization is willing to tolerate very little risk in reaching the project goal
A rating of 10 indicates the organization is willing to tolerate significant risk in reaching the project goal
Organizational Project Goals Risk Limit
Cost 3
Schedule 1
Scope 7
Quality 3
B) List any specific priorities for cost, schedule, or scope elements:
• Schedule – the event datesare non-negotiable once the venue has been booked.
• Quality – since this is our first event, and we are representing our parent company, KAYAK, we must
deliver a professional, high-quality product.
• Cost – the risk of going over budget is high since this is our first event. KAYAK is willing to tolerate this
risk to ensure the schedule and quality.
C) List any specific risks that must be avoided in the execution of the project:
• Avoid having event date near any other travel shows that might be coming to San Diego
• Avoid having event date on the same day as other major events in San Diego
4
KANOE, a Subsidiary of KAYAK
Project Charter 3
(14b) Project Risk Level
A) Risk Scale (1 = lowest risk, 10 = highest risk)
Risk Risk Scale
(1-10)
Risk Level
(High, Medium, Low, N/A)
Go over budget 8 High
Don’t sell all available booth space 4 Medium
Sell fewer than 3,000 tickets 6 Medium
Issue with venue 2 Low
Event cancellation 1 Low
Fraudulent tickets 2 Low
Stolen property 3 Low
Dangerous or unsafe exhibits 3 Low
Technical issues 4 Medium
Reach maximum ticket sales 3 Low
Sell all booth spaces 3 Low
B) Reasons for Risk if other than Low
• Do not sell all available booth space – Med Risk – Vendors are unfamiliar with our business name
• Sell fewer than 3,000 tickets – Med Risk – Public unfamiliar with our business, already other travel shows in
San Diego
• Technical issues – Med Risk – Mobile technology will be used, may have poor power/internet connections
C) High-level Risks
• Go over budget – High Risk – This is KANOE’s first trade show, so there may be hidden costs.
D) Risk Management
• Go over budget – generate more revenue by selling more booths/tickets, increase marketing, contact potential
sponsors, sell more promotional items (ads, gear, etc.)
• Don’t sell all available booth space – increase marketing and research, reduce booth cost, provide
opportunities for companies to be “charter vendors”
• Sell fewer than 3,000 tickets – offer tickets on Groupon, do radio and television giveaways, offer door prizes.
Secure high-profile keynote speakers to generate interest
• Technical issues – have back-up equipment and power on site, hire technical support for event, have paper
documentation of ticket sales available if scanners go down
5
KANOE, a Subsidiary of KAYAK
Project Charter 4
(15) Project Schedule and Work Description
A) Activity / Milestone / Event B) Duration C) Deliverables
Project Planning 60 days Charter,Project Mgmt. Plan, Risk Mgmt. Plan,
Procurement Plan
Procurement 60 days Contractor Agreements
Marketing 3 months Approved Print Materials and Media Ads
Facilities 6 months Venue Contract
Event Planning 6 months Final Program/Agenda, Schedule of Events,
Staffing assignments
Registration 4 months Vendor List, Ticket Sale Reports, Exhibitor
Packets
Project Closeout 60 days Lessons Learned
(16) Assumptions / Constraints / Dependencies
Assumptions:
• Parent company will provide all budget needs
• Hotel/Venue provides parking for all attendees
• Peak travel season is April through September
Constraints:
• Maximum of 100 vendor booths
• Event must take place prior to peak travel season
Dependencies:
• KAYAK will provide initial funding and assist in making contacts for booth vendors and event sponsors.
(17) Project Organization
Role Organization Name
Project Sponsor KAYAK Edwina McKinney
Business Project Manager KANOE Ted Lozano
Technical Project Manager KANOE Tracy Baker
Key Stakeholder/Steering Committee KAYAK Paul Morris
Key Stakeholder/Steering Committee KAYAK Geri Wales
Key Stakeholder/Steering Committee KAYAK Eve Babcock
Key Stakeholder/Steering Committee KAYAK Shawn Hall
(18) Project Sponsor Sign-off
Name: Sign-off Date:
6
KANOE, a Subsidiary of KAYAK
Project Scope Statement 1
Project
Scope Statement
Prepared by: KANOE, a Subsidiary of KAYAK
Date: March 16 – 20, 2016
Scope Statement Revision History
Rev. Rev. Date Description Prepared by
1 7/27/2015 First Draft Tracy Baker
2 7/28/2015 Second Revision Tracy Baker
3 8/8/2015 Third Revision Mike Heath
4 8/14/2015 Final Version Katherine Popejoy
7
KANOE, a Subsidiary of KAYAK
Project Scope Statement 2
Table of Contents
A. Executive Summary.......................................................................................... 3
B. Business Objectives......................................................................................... 3
C. Project Description........................................................................................... 4
D. Project Approach.............................................................................................. 6
E. Project Estimates.............................................................................................. 6
F. Project Controls ................................................................................................ 7
G. Authorizations .................................................................................................. 9
H. Scope Statement Approval Form/Signatures............................................... 10
8
KANOE, a Subsidiary of KAYAK
Project Scope Statement 3
A. Executive Summary
KANOE, a Subsidiary of KAYAK, is a leader in the travel industry and is hosting a 5-day trade
show, The Big Travel Expo. The trade show will take place on March 16 – 20, 2016. The trade
show will be attended by 3,000 – 4,000 consumers of the general public. There will be 100
Vendor Booths. Educational seminars will be offered to attendees. This event will be financially
self-supporting.
B. Business Objectives
KANOE is a newly formed subsidiary of the parent company, KAYAK. We were developed for
the sole mission of planning and executing travel related trade shows.
Our primary business objective is to organize and host a 5-Day Travel Trade Show in San
Diego, California on March 16 – 20, 2016.
With this event, we can fill a need in the travel industry to educate and invigorate the consumer
on the latest travel trends.
Additionally, we can strengthen our parent company brand, build loyalty, increase sales, and
generate referrals, which can lead to innovation, new business opportunities, and solidify
important partnerships in the travel industry.
From the lessons learned from this event, we will host future travel events on a semi-annual
basis.
9
KANOE, a Subsidiary of KAYAK
Project Scope Statement 4
C. Project Description
1. Scope Includes:
Organizing and hosting a 5-Day travel show on March 16-20, 2016.
Does Not Include:
Future trade shows, making profits for parent company.
2. Completion Criteria:
All work to be completed by first day of Trade Show, March 16, 2016. Project to formally
close-out within 60-days after event or before,
May 20, 2016.
3. Risk Assessment:
The projects most significant risk is the schedule as there is no slack on the deadline of
March 16, 2016. The other primary risks are quality and cost. These two risks will be
incurred by the parent company, KAYAK. If the event quality is not what is promised
then the KAYAK brand will be tarnished. For cost, any budget overruns will need to be
financed by KAYAK.
4. Constraints:
1. Maximum of 100 vendor booths
2. Event must take place prior to peak travel season
5. Dependency Linkages:
Parent company, KAYAK, will provide all initial funding and assist in making contacts for
booth vendors and event sponsors.
6. Impacts:
Strengthen our parent company brand, build loyalty, increase sales, and generate
referrals.
7. Measures of Project Success:
1. Trade Show is produced on March 16-20, 2016.
2. Trade Show is financially self-sustaining.
3. 80 Vendor booths are sold (80%).
4. 3,000 or more attendee from general public.
8. Assumptions:
1. Parent company will provide all budget needs.
2. Hotel/Venue will provide parking.
3. Peak Travel Season is April through September
9. Critical Success Factors
1. Parent company, KAYAK, provides funding
2. 80% Vendor booths are sold
3. Minimum of 3,000 attendees
10
KANOE, a Subsidiary of KAYAK
Project Scope Statement 5
10. Roles and Project Stakeholders
Roles
The following role definitions are being applied to the resources assigned to this project:
Project Sponsor Provides executive team approval and sponsorship for the project.
Has budget ownership for the project and is the major stakeholder and
recipient for the project deliverables.
Project Manager Provides overall management to the project. Accountable for
establishing a Project Charter, developing and managing the work
plan, securing appropriate resources and delegating the work and
insuring successful completion of the project. All project team
members report to the project manager. Handles all project
administrative duties, interfaces to project sponsors and owners and
has overall accountability for the project.
Steering committee Provide assistance in resolving issues that arise beyond the project
manager’s jurisdiction. Monitor project progress and provide
necessary tools and support when milestones are in jeopardy.
Stakeholders Key provider of requirements and recipient of project deliverable and
associated benefits. Deliverable will directly enhance the stakeholders’
business processes and environment. Majority of stakeholders for this
project will be agency heads, CIO’s, and project management
representatives.
Team Member Working project team member who analyzes, designs and ultimately
improves or replaces the business processes. This includes
collaborating with teams to develop high level process designs and
models, understanding best practices for business processes and
partnering with team members to identify appropriate opportunities,
challenging the old rules of the business and stimulating creating
thinking, and identifying organizational impact areas.
Stakeholders:
• Project Sponsor
• Project Manager
• Project Team
• Finance
• Procurement Dpt.
• Hotel Management
• Marketing
• Security
• ThunderTix
• Scheduler
11
KANOE, a Subsidiary of KAYAK
Project Scope Statement 6
D. Project Approach
KAYAK, our parent company, will provide our financing and the critical business connections to
initially launch and sell this trade show to our vendors. KANOE will plan, organize and execute
the event. KANOE will contract with industry experts for marketing, booking talent, staffing,
ticket sales to the general public, and providing security for the event.
E. Project Estimates
1. Estimated Schedule
Key Project milestones relative to project start are as follows:
Project Milestones Target Date
Project Start 07/08/15
Venue Procurement 10/01/15
Project Planning 09/08/15
Procurement 11/30/15
Marketing 03/16/16
Event Planning 01/15/16
Registration 02/30/16
Project Closeout 05/20/16
Project Completion 05/20/16
2. Resource Requirements – Team and Support Resources
The following personnel resources are required to complete this project:
Personnel Resource Types Quantity
Event Staff 30
KANOE Staff 15
Marketing 5
Finance 2
Procurement 2
Scheduler 1
Security 10
Total Personnel Resources 65
3. Estimated Cost
Expense Original
Budget
Current
Budget
Spent to
Date
Est. to
Complete
Current
Forecast
Variance
Venue $50,000
Rentals $75,000
Marketing $40,000
Event Staff $50,000
Security $30,000
Insurance $ 3,000
Entertainment $50,000
Outside Services $1,000
Software $20,000
Hardware $30,000
Total $349,000
12
KANOE, a Subsidiary of KAYAK
Project Scope Statement 7
4. Checkpoint/ Funding Schedule
Expense Original
Budget
Deposit
Due Date
Checkpoint
Date
Final Payment
Date
Venue $50,000 10/01/15 01/15/16 02/01/16
Rentals $75,000 01/15/16 02/15/16 03/30/16
Marketing $40,000 10/01/15 12/01/15 03/30/16
Event Staff $50,000 N/A 02/01/15 03/30/16
Security $30,000 N/A 02/01/15 03/16/16
Insurance $ 3,000 09/30/15 12/01/15 04/15/16
Entertainment $50,000 10/01/15 12/01/15 03/30/16
Outside Services $1,000 09/30/15 09/01/15 03/30/16
Software $20,000 09/30/15 11/01/15 12/01/15
Hardware $30,000 09/30/15 02/01/15 03/30/15
Total $349,000
F. Project Controls
1. Steering Committee Meetings:
Steering Committee Meetings will occur monthly on the 15th
of every month. If the 15th
occurs on a weekend, the meeting will be scheduled for the following Monday.
2. Monthly Status Reports:
Status reports will include budget, risks, milestones, and any issues or concerns that
may arise. Reports are due the 15th
of every month to the key stakeholders.
3. Risk Management
Organizational Risk Tolerance (1-5)
A rating of 1 indicates the organization is willing to tolerate very little risk in reaching the project goal
A rating of 10 indicates the organization is willing to tolerate significant risk in reaching the project goal
Organizational Project Goals Risk Limit
Cost 4
Schedule 1
Scope 4
Quality 2
Specific priorities for cost, schedule, or scope elements:
• Schedule – the event dates are non-negotiable once the venue has been booked
• Quality – Since this is our first event, and we are representing our parent company; KAYAK.com, we
must deliver a professional, high-quality product.
• Cost – The risk of going over budget is high since this is our first event. KAYAK is willing to tolerate
this risk to ensure the schedule and quality.
Specific risks that must be avoided in the execution of the project:
• Avoid having event date near any other travel shows that might be coming to San Diego
• Avoid having event date on the same day as other major events in San Diego
13
KANOE, a Subsidiary of KAYAK
Project Scope Statement 8
Project Risks and Risk Score(1 = lowest risk, 25 = highest risk)
Risk Risk Score
(1-25)
Risk Level
(High, Medium, Low, N/A)
Go over budget 8 High
Don’t sell 80% of booth space 12 Medium
Sell fewer than 3,000 tickets 10 Medium
Issue with venue 5 Low
Event cancellation 5 Low
Stolen property 6 Low
Dangerous or unsafe exhibits 8 Low
Technical issues 8 Medium
Reach maximum ticket sales 12 Low
Sell all booth spaces 12 Low
Reasons for Risk Score if other than Low
• Don’t sell all available booth space – Med Risk – Vendors will be unfamiliar with our product
• Sell fewer than 3,000 tickets – Med Risk – Public unfamiliar with our business, already other travel
shows in San Diego
• Technical issues – Med Risk – Mobile technology will be used, may have poor power/internet
connections
High-level Risks – How risk will impact the project
• Over budget – High Risk – This is KANOE’s first show, so there may be some hidden costs.
Risk Management – How we will address the documented risks
• Go over budget – Generate more revenue by selling more booths/tickets, increase marketing,
contact potential sponsors, sell more promotional items (ads, gear, etc.)
• Don’t sell all available booth space – Increase marketing and research, reduce booth cost, provide
opportunities for companies to be “charter vendors”
• Sell fewer than 3,000 tickets – Offer tickets on Groupon, do radio and television giveaways, offer
door prizes. Secure high-profile keynote speakers to generate interest
• Technical issues – Have back-up equipment and power on site, hire technical support for event,
have paper documentation of ticket sales available if scanners go down
4. Change Management:
All changes to Project Scope or approved Project Schedule will be approved by Project
Sponsor and documented on the Change Log.
5. Communication Management :
All communication will follow the Communication Plan.
14
KANOE, a Subsidiary of KAYAK
Project Scope Statement 9
G. Authorizations
The Scope Statement will be approved by:
The Project Manager
The Project Lead
The Project Sponsor
Project Changes will be approved by:
The Project Lead
Project deliverables will be approved/accepted by:
The Project Lead
The Project Sponsor
The Key Stakeholders
Specific task responsibilities of project resources will be defined in the Project/work Plan.
15
KANOE, a Subsidiary of KAYAK
Project Scope Statement 10
H. Scope Statement Approval Form/Signatures
Scope Statement Approval Form
Project Name: The Big Travel Expo
Project Manager:
The purpose of this document is to provide a vehicle for documenting the initial planning efforts
for the project. It is used to reach a satisfactory level of mutual agreement between the project
manager and the project sponsors on the objectives and scope of the project before significant
resources are committed and expenses incurred.
I have reviewed the information contained in this Scope Statement and agree.
Name Signature Date
The signatures of the people above relay an understanding in the purpose and content of this
document by those signing it. By signing this document you agree to this as the formal Project
Scope Statement.
16
KANOE, a Subsidiary of KAYAK
Work Breakdown Structure 1
WBS for The Big Travel Expo
1 Big Travel Expo
1.1. Project Planning
1.1.1. Create Project Charter
1.1.1.1 Identify Goals
1.1.1.2 Identify Boundaries
1.1.1.3 Identify Deliverables
1.1.1.4 Set Budget
1.1.2. Write Project Scope Statement
1.1.3. Create WBS
1.1.4. Create Work Breakdown Structure
1.1.5. Create RACI document
1.1.6. Develop Risk Management Plan
1.1.6.1. Create Risk Register
1.1.7. Develop Project Procurement Plan
1.1.8. Create Communications Plan
1.1.9. Create Human Resources Plan
1.2. Procurement
1.2.1. Request for Bids for Venue
1.2.1.1. Select Venue
1.2.1.2. Sign contracts
1.2.2. Sign annual contract with ThunderTix
1.2.3. Sign contract with Marketing Firm
1.2.4. Sign contracts with Keynote Speakers
1.2.5. Request for Proposal for Security Agencies
1.2.5.1. Select Security agency
1.2.5.2. Sign contract agreement with Security Agency
1.3. Marketing
1.3.1. Identify Marketing Goals
1.3.2. Select Marketing Firm
1.3.3. Approve print materials
1.3.4. Approve website, social media, Radio, TV ads
17
KANOE, a Subsidiary of KAYAK
Work Breakdown Structure 2
1.3.5. Begin advertisements in all markets
1.4. Facilities
1.4.1. Research Venue Requirements
1.4.2. Schedule On-site visits
1.4.3. Select Venue
1.4.4. Booth Set-up
1.4.5. Booth Breakdown
1.4.5.1. Clean up
1.4.5.2. Final walk-through with Hotel Mgmt
1.5. Event Planning
1.5.1. Train Event Staff
1.5.2. Approve Schedule (This includes all speeches, workshops, and events)
1.5.3. Approve Floor Plans
1.5.4. Solicit Keynote Speakers
1.5.5. Approve Keynote Speakers
1.5.6. Security
1.5.6.1. Research Security agencies for event coverage
1.5.6.2. Select Security Agency
1.5.7. Receive supplies from ThunderTix
1.6. Registration
1.6.1. Open ticket sales to the public
1.6.2. Identify Major Sponsors
1.6.3. Approve Vendor Registration Packages
1.6.4. Distribute Vendor Registration Packages
1.6.5. Develop check-in process
1.6.6. Review and Approve check-in process
1.7. Project Closeout
1.7.1. Close all contracts
1.7.2. Balance Budget
1.7.3. Record Lessons Learned
1.7.4. Formally close out project
18
Project
Sponsor
Project
Manager
Public
Relations
Finance
Procurement
Hotel
Management
Marketing
Security
ThunderTix
Scheduler
Logistics
Project Planning
Plan Project A R I C C C I C
Marketing
Develop Marketing Plan C A C C C R I
Facilities
Select Venue I A I C C C I R
Booth Set Up / Break Down I A C I I I R
Event Planning
Approve Event Schedule C A C I R I
Approve Floor Plan C A I I I I R
Approve Keynote Speakers C A R C I I I I I
Procurement
Sign agreements with Contractors I A C R I C C C I
Registration
Register Vendors I A C I R I
Approve Check-in Process I A C C C R I
Project Closeout
Balance Budget I A I R C I I
Record Lessons Learned A R C C I
Formally Close Project A R I C I I I
KANOE RACI
Role
Project Deliverable
(or Activity)
19
KANOE, a Subsidiary of KAYAK
ID Task Name Dur Start Finish Cost Pred Suc
0 Big Travel Expo 239 d Wed 7/8/15 Fri 6/10/16 $334,511.21
1 Start Project 0 d Wed 7/8/15 Wed 7/8/15 $0.00 3
2 Project Planning 58 d Wed 7/8/15 Fri 9/25/15 $15,241.21
3 Identify Goals 3 d Wed 7/8/15 Fri 7/10/15 $320.00 1 4SS,5SS,6SS
4 Identify Boundaries 4 d Wed 7/8/15 Mon 7/13/15 $320.00 3SS 7
5 Identify Deliverables 4 d Wed 7/8/15 Mon 7/13/15 $320.00 3SS 7
6 Set Budget 8 d Wed 7/8/15 Fri 7/17/15 $400.00 3SS 7
7 Create Project Charter 10 d Mon 7/20/15 Fri 7/31/15 $3,200.00 4,5,6 8,9
8 Write Project Scope Statement 10 d Mon 8/3/15 Fri 8/14/15 $1,600.00 7 16
9 Create WBS 10 d Mon 8/3/15 Fri 8/14/15 $1,600.00 7 10
10 Create RACI Document 2 d Mon 8/17/15 Tue 8/18/15 $640.00 9 11,12
11 Develop Project Procurement Plan 10 d Wed 8/19/15 Tue 9/1/15 $1,333.33 10 16
12 Create Communications Plan 10 d Wed 8/19/15 Tue 9/1/15 $1,454.55 10 13,14
13 Create Human Resources Plan 10 d Wed 9/2/15 Tue 9/15/15 $1,600.00 12 16
14 Develop Risk Management Plan 10 d Wed 9/2/15 Tue 9/15/15 $1,600.00 12 15
15 Create Risk Register 8 d Wed 9/16/15 Fri 9/25/15 $853.33 14 16
16 Planning Complete 0 d Fri 9/25/15 Fri 9/25/15 $0.00 15,8,13,11 27,18,28,30,32
17 Procure Venue 38 d Mon 9/28/15 Thu 11/19/15 $54,650.00
18 Research Venues 15 d Mon 9/28/15 Mon 10/19/15 $1,400.00 16 19
19 Request for Proposals for Venue 10 d Tue 10/20/15 Mon 11/2/15 $700.00 18 20
20 Research Venue Requirements 5 d Tue 11/3/15 Mon 11/9/15 $1,200.00 19 21,57
21 Schedule On‐site Visits 3 d Tue 11/10/15 Thu 11/12/15 $720.00 20 22
22 Select Venue 2 d Fri 11/13/15 Mon 11/16/15 $560.00 21 23
23 Sign Contract with Venue 3 d Tue 11/17/15 Thu 11/19/15 $50,070.00 22 24
24 Venue Procured 0 d Thu 11/19/15 Thu 11/19/15 $0.00 23 37,41
25 Event Planning 63 d Mon 9/28/15 Wed 12/30/15 $64,410.00
26 Procure Contractors 13 d Mon 9/28/15 Thu 10/15/15 $54,650.00
27 Sign Annual Contract with 
ThunderTix
3 d Mon 9/28/15 Wed 9/30/15 $870.00 16 34,61
28 Solicit Marketing Firm 10 d Mon 9/28/15 Fri 10/9/15 $1,400.00 16 29
7/8
Project Manager
Project Manager
Project Manager
Project Manager
Project Manager
9/25
Procurement Dept
Procurement Dept
Facilities Dept
Facilities Dept
Procurement Dept
Procurement Dept,Venue
11/19
Procurement Dept,ThunderTix[1]
M B E M B E M B E M B E M B E M B E M B E M
July Septem NovembJanuary March May July
KANOE, a Subsidiary of KAYAK
20
ID Task Name Dur Start Finish Cost Pred Suc
29 Sign Contract with Marketing 
Firm
1 d Tue 10/13/15 Tue 10/13/15 $70.00 28 48,34
30 Solicit Keynote Speakers 10 d Mon 9/28/15 Fri 10/9/15 $1,400.00 16 31,42
31 Sign Contracts with Keynote 
Speakers
3 d Tue 10/13/15 Thu 10/15/15 $50,140.00 30 35
32 Solicit Temp Agency for Event 
Staff
5 d Mon 9/28/15 Fri 10/2/15 $700.00 16 33
33 Sign Contract with Temp Agency 1 d Mon 10/5/15 Mon 10/5/15 $70.00 32 34
34 Contractors Procured 0 d Tue 10/13/15 Tue 10/13/15 $0.00 27,29,33 39
35 Develop Event Schedule 30 d Fri 10/16/15 Mon 11/30/15 $7,200.00 31 36
36 Approve Event Schedule 5 d Tue 12/1/15 Mon 12/7/15 $160.00 35 39
37 Design Floor Plans 20 d Fri 11/20/15 Mon 12/21/15 $1,200.00 24 38
38 Approve Floor Plans 5 d Tue 12/22/15 Wed 12/30/15 $1,200.00 37 39
39 Event Planning Complete 0 d Wed 12/30/15 Wed 12/30/15 $0.00 38,34,36 66
40 Registration 85 d Tue 10/13/15 Wed 2/17/16 $20,670.00
41 Open ticket sales to the public 1 d Fri 11/20/15 Fri 11/20/15 $70.00 24 46
42 Identify Major Sponsors 35 d Tue 10/13/15 Wed 12/2/15 $8,400.00 30 43
43 Develop Vendor Registration 
Packages
30 d Thu 12/3/15 Tue 1/19/16 $7,200.00 42 44
44 Approve Vendor Registration 
Packages
5 d Wed 1/20/16 Tue 1/26/16 $1,400.00 43 45
45 Distribute Vendor Registration 
Packages
15 d Wed 1/27/16 Wed 2/17/16 $3,600.00 44 46
46 Registration Complete 0 d Wed 2/17/16 Wed 2/17/16 $0.00 45,41 66
47 Marketing 105 d Wed 10/14/15 Tue 3/15/16 $62,640.00
48 Identify Marketing Goals 10 d Wed 10/14/15 Tue 10/27/15 $2,400.00 29 49,51,53
49 Develop Print Materials 20 d Wed 10/28/15 Tue 11/24/15 $9,800.00 48 50
50 Approve Print Materials 3 d Wed 11/25/15 Tue 12/1/15 $720.00 49 54
51 Create Website and Develop Media
Campaign
30 d Wed 10/28/15 Thu 12/10/15 $7,200.00 48 52
Procurement Dept
Procurement Dept,Keynote Speakers
Procurement Dept
Procurement Dept
10/13
Scheduler
Project Manager
Facilities Dept
Facilities Dept
12/30
Procurement Dept
Marketing Dept
Scheduler
Procurement Dept
Scheduler
2/17
Marketing Dept,Print Materials
Marketing Dept
Marketing Dept
M B E M B E M B E M B E M B E M B E M B E M
July Septem NovembJanuary March May July
KANOE, a Subsidiary of KAYAK
21
ID Task Name Dur Start Finish Cost Pred Suc
52 Approve website, social media, 
radio, and TV ads
3 d Fri 12/11/15 Tue 12/15/15 $720.00 51 54
53 Run and maintain advertisements 95 d Wed 10/28/15 Tue 3/15/16 $41,800.00 48 54,66
54 Marketing Complete 0 d Tue 3/15/16 Tue 3/15/16 $0.00 53,50,52 66
55 Event Preparation 86 d Tue 11/10/15 Tue 3/15/16 $46,900.00
56 Procure Security 16 d Tue 11/10/15 Thu 12/3/15 $34,480.00
57 Request for Proposal for 
Security Agents
10 d Tue 11/10/15 Mon 11/23/15 $2,800.00 20 58
58 Select Security Agency 3 d Tue 11/24/15 Mon 11/30/15 $840.00 57 59
59 Sign Contract Agreement with 
Security Agency
3 d Tue 12/1/15 Thu 12/3/15 $30,840.00 58 60
60 Security Procured 0 d Thu 12/3/15 Thu 12/3/15 $0.00 59 64
61 Obtain supplies from ThunderTix 1 d Wed 3/9/16 Wed 3/9/16 $240.00 27 62
62 Determine Check‐in Process 1 d Thu 3/10/16 Thu 3/10/16 $240.00 61 63
63 Review and Approve Check‐in 
Process
1 d Fri 3/11/16 Fri 3/11/16 $240.00 62 64,65
64 Train Event Staff 4 d Sat 3/12/16 Tue 3/15/16 $10,560.00 63,60 66
65 Booth Set‐Up 2 d Mon 3/14/16 Tue 3/15/16 $1,140.00 63 66
66 EVENT 5 d Wed 3/16/16 Sun 3/20/16 $17,200.00 65,53,39,46,71,72,73,68
67 Clean Up 4 d Mon 3/21/16 Thu 3/24/16 $2,400.00
68 Booth Breakdown and Clean Up 3 d Mon 3/21/16 Wed 3/23/16 $2,160.00 66 69
69 Venue Walk‐through with Hotel 
Management
1 d Thu 3/24/16 Thu 3/24/16 $240.00 68 74
70 Project Closeout 60 d Mon 3/21/16 Fri 6/10/16 $50,400.00
71 Close all contracts 60 d Mon 3/21/16 Fri 6/10/16 $16,800.00 66 74
72 Balance budget 60 d Mon 3/21/16 Fri 6/10/16 $14,400.00 66 74
73 Record Lessons Learned 60 d Mon 3/21/16 Fri 6/10/16 $19,200.00 66 74
74 Project Closed 0 d Fri 6/10/16 Fri 6/10/16 $0.00 71,72,73,69
Marketing Dept
3/15
Procurement Dept
Procurement Dept
Procurement Dept
12/3
Facilities Dept[300
Facilities Dept
6/10
M B E M B E M B E M B E M B E M B E M B E M
July Septem NovembJanuary March May July
KANOE, a Subsidiary of KAYAK
22
KANOE, a Subsidiary of KAYAK
Risk Management Plan 1
THE BIG TRAVEL EXPO
MARCH 16-20, 2016
SAN DIEGO
RISK MANAGEMENT PLAN
Prepared by: KANOE, a Subsidiary of KAYAK
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KANOE, a Subsidiary of KAYAK
Risk Management Plan 2
RISK MANAGEMENT PLAN
VERSION HISTORY
Version
#
Implemented
By
Revision
Date
Approved
By
Approval
Date
Reason
1.0 Ted Lozano 7/31/2015 Ted Lozano 08/01/2015
Initial Risk Management
Plan draft
1.1 Tracy Baker 8/5/2015 Ted Lozano 8/5/2015 Edit part of plan
1.2 Ervin Xheneti 8/9/2015 Ted Lozano 8/9/2015
Incorporated sponsor’s
recommendations
1.3 Tracy Baker 8/12/2015 Ted Lozano 8/12/2015 Grammar, minor edits.
24
KANOE, a Subsidiary of KAYAK
Risk Management Plan 3
TABLE OF CONTENTS
1 INTRODUCTION.................................................................................................................... 4
1.1 Purpose Of The Risk Management Plan ................................................................... 4
2 RISK MANAGEMENT PROCEDURE ................................................................................ 4
2.1 Process....................................................................................................................... 4
2.2 Risk Identification..................................................................................................... 4
2.3 Risk Analysis............................................................................................................. 4
2.3.1 Qualitative Risk Analysis .................................................................................... 4
2.3.2 Quantitative Risk Analysis .................................................................................. 5
2.4 Risk Response Planning............................................................................................ 5
2.5 Risk Monitoring, Controlling, And Reporting.......................................................... 6
3 TOOLS AND PRACTICES .................................................................................................... 6
3.1 FLOW CHART......................................................................................................... 6
3.2 CHECKLIST ANALYSIS ........................................................................................ 6
3.3 SWOT Analysis......................................................................................................... 6
4 RISK MANAGEMENT PLAN APPROVAL........................................................................ 7
5 APPENDICES .......................................................................................................................... 8
5.1 APPENDIX A: REFERENCES................................................................................ 8
5.2 APPENDIX B: KEY TERMS.................................................................................. 9
5.3 APPENDIX C: RISK REGISTER ......................................................................... 10
5.4 APPENDIX D: PROBABILITY AND IMPACT MATRIX ................................. 11
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KANOE, a Subsidiary of KAYAK
Risk Management Plan 4
1 INTRODUCTION
1.1 PURPOSE OF THE RISK MANAGEMENT PLAN
This Risk Management Plan outlines the risks that are associated with production
of The Big Travel Expo. This plan details how the risks are identified, analyzed,
and managed. This plan also includes the risk management activities that will be
performed and how those activities will be recorded and monitored.
2 RISK MANAGEMENT PROCEDURE
2.1 PROCESS
Risks will be identified at the onset of the project and updated constantly as the
project progresses to minimize their impact. The project manager, working with
the project team and project sponsors, will ensure that risks are actively identified,
analyzed, and managed throughout the life of the project. The steps for
accomplishing this are outlined in the following sections. The project team will
meet once a week to review and update the risks and their responses.
2.2 RISK IDENTIFICATION
Risk identification will involve the project team, appropriate stakeholders, and
will include an evaluation of environmental factors, organizational culture, and
the project management plan including the project scope. Careful attention will
be given to the project deliverables, assumptions, constraints, WBS, budget,
resource plan, and other key project documents.
2.3 RISK ANALYSIS
All risks identified will be assessed to identify the range of possible project
outcomes. Qualification will be used to determine which risks are the top risks to
pursue and respond to and which risks can be ignored.
2.3.1 Qualitative Risk Analysis
The probability and impact of occurrence for each identified risk will be
assessed by the project team using the following approach:
Probability
• High 4 to 5 on the Risk Register Probability Rating
• Medium 2 to 3 on the Risk Register Probability Rating.
• Low 1 to 2 on the Risk Register Probability Rating
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KANOE, a Subsidiary of KAYAK
Risk Management Plan 5
Impact
• High We would consider a high impact risk one that has a rating
of 4 to 5 according to the Impact category of Risk Register.
• Medium We would consider a medium impact risk one that has a
rating of 2 to 3 in the Risk Register.
• Low Any risk with a rating of 1 to 2 in the Risk Register.
Risks that fall within the RED and ORANGE zones on our Probability and
Impact Matrix will have risk response planning which may include both
risk mitigation and risk contingency plan. See Appendix D.
2.3.2 Quantitative Risk Analysis
Analysis of risk events that have been prioritized using the qualitative risk
analysis process and their affect on project activities will be estimated, a
numerical rating applied to each risk based on this analysis, and then
documented in this section of the risk management plan.
2.4 RISK RESPONSE PLANNING
Each major risk (those falling in the Red & Orange zones) will be assigned to a
project team member for monitoring purposes to ensure that the risk will not “fall
through the cracks”.
For each major risk, one of the following approaches will be selected to address
it:
• Avoid Eliminate the threat by eliminating the cause
• Mitigate Identify ways to reduce the probability or the impact of the risk
• Accept Nothing will be done
• Transfer Make another party responsible for the risk (e.g., buy insurance,
outsourcing)
For each risk that will be mitigated, the project team will identify ways to prevent
the risk from occurring or reduce its impact or probability of occurring. This may
include prototyping, adding tasks to the project schedule, adding resources, etc.
For each major risk that is to be mitigated or that is accepted, a course of action
will be outlined for the event that the risk does materialize in order to minimize its
impact.
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KANOE, a Subsidiary of KAYAK
Risk Management Plan 6
2.5 RISK MONITORING, CONTROLLING, AND REPORTING
The level of risk on a project will be tracked, monitored and reported throughout
the project lifecycle.
A “Top 10 Risk List” will be maintained by the project team and will be reported
as a component of the project status reporting process for this project.
All project change requests will be analyzed for their possible impact to the
project risks.
Management will be notified of important changes to risk status as a component
to the Executive Project Status Report.
3 TOOLS AND PRACTICES
A Risk Log will be maintained by the project manager and will be reviewed as a standing
agenda item for project team meetings.
3.1 FLOW CHART
Plan Risk Management  Identify Risk  Perform Qualitative Analysis 
Perform Quantitative Analysis  Plan Risk Responses  Control Risk
3.2 CHECKLIST ANALYSIS
Developed based on historical information and knowledge from previous similar
projects and lowest level of RBS. Reviewed during project closure to incorporate
lessons learned.
3.3 SWOT ANALYSIS
Strengths
Parent company initial funding
Expo show will be self-sustaining
Educate the travel consumer
Weaknesses
Lack of experience
Opportunities
Strengthen parent companies brand
Increase sales for parent company
Future business opportunities
Threats
Not enough vendor booths sold
Not enough consumer tickets sold
Technical issues
Go over budget
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KANOE, a Subsidiary of KAYAK
Risk Management Plan 7
4 RISK MANAGEMENT PLAN APPROVAL
The undersigned acknowledge they have reviewed the Risk Management Plan for the Big
Travel Expo Project. Changes to this Risk Management Plan will be coordinated with and
approved by the undersigned or their designated representatives.
Ervin Xheneti, Author Date
Project Risk Manager
KANOE
Ted Lozano, Reviewer Date
Project Manager
KANOE
Edwina McKinney, Approver Date
VP of Business Development
KAYAK
29
KANOE, a Subsidiary of KAYAK
Risk Management Plan 8
5 APPENDICES
5.1 APPENDIX A: REFERENCES
The following table summarizes the documents referenced in this document.
Document Name Description Location
References List of supporting documents. Appendix A
Key Terms List of terms and acronyms used in this
document.
Appendix B
Risk Register Detailed list of the risks with ranking and
score with planned risk response
Appendix C
Probability and
Impact Matrix
Grid for mapping the probability of risk
occurrence and impact on project
objectives
Appendix D
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KANOE, a Subsidiary of KAYAK
Risk Management Plan 9
5.2 APPENDIX B: KEY TERMS
The following table explains key terms and acronyms used in this document.
Key Term Description
RBS Risk Breakdown Structure
SWOT Analysis Analysis of the Strengths, Weaknesses, Opportunities, and
Threats
WBS Work Breakdown Structure
31
KANOE, a Subsidiary of KAYAK
Risk Management Plan 10
5.3 APPENDIX C: RISK REGISTER
Risk Category Probability Impact Risk Score
Risk
Ranking
Risk Response Trigger Risk Owner
Inablility to sell more than 80% of
available booth spaces may negatively
impact the total revenue generated.
Cost, Quality 3 4 12 1
Will mitigate this risk by increasing
promotional efforts and offering "charter
vendor" status with special rates to high
profile exhibitors.
Two weeks prior to the event,
there are still 30 or more
booth spaces unsold.
Marketing,
Public Relations,
Project Manager
Reaching maximum ticket sales may
prevent people from attending the
event.
Scope, Cost 3 4 12 2
Will accept this risk as a sign of good
marketing procedures, and will incorporate
best practices for future events.
Two weeks prior to the event,
the general public tickets have
sold out.
Marketing,
Public Relations
The booth spaces may sellout,
therefore vendors might be turned
down from participating.
Scope, Cost 3 4 12 3
Will accept this risk as a sign of vendor
interest in the event, and will use the same
practice for future events.
Two weeks prior to the event,
all the booth spaces have sold
out.
Marketing,
Public Relations
Selling fewer than 3,000 tickets to
general public will negatively impact
the amount of revenue expected from
tickets sales.
Cost 2 5 10 4
Will mitigate this risk by signing high profile
keynote speakers and sponsors, offering
specials on GroupOn, doing radio and tv
giveaways, offering door prizes, etc.
Three weeks prior to the
event, there are still 25% of
tickets unsold.
Marketing,
Public Relations
Because this is our first event, budget
overruns are possible.
Cost 4 2 8 5
Will mitigate this risk by increasing sales of
booths/tickets and other promotional
items.
The Marketing Dept. has
exceeded the funds allocated
a month prior to the event.
Marketing,
Finance Dept.
Unsafe exibit booths or vendor
behavior can cause injury, which will
may result in negative public opinion
and/or potential lawsuit.
Quality 2 4 8 6
Will transfer this risk to an SME contractor
that can inspect and guarantee the proper
construction of the booths and proper use
during the event.
Vendor booths breaking
down.
Logistics,
Project Manager
Technical issues (e.g., poor Wifi
coverage) could result in delays and
unhappy vendors and customers.
Quality 4 2 8 7
Will mitigate this risk by having back-up
equipment and power on-site, contract
technical support, and have back-up paper
documentation.
Inability to scan tickets or
vendors, or inability to
connect to internet.
ThunderTix
Theft during the event could result in
unhappy vendors and customers.
Quality 2 3 6 8
Will mitigate this risk by contracting elite
security agency to monitor the facility
throughout the event.
Vendor complaint about
inventory missing.
Security
Trade show venue has an issue such
as a catastrophic event (e.g.,
earthquake, flooding), which may force
the relocation of the event.
Schedule 1 5 5 9
Will transfer the risk to the venue by
having them contractually obligated to
secure another venue.
Venue has not been procured
by 11/19/2015.
Procurement
If the event is cancelled, Kanoe - our
company created for this sole purpose -
may cease to exist.
Schedule,
Scope
1 5 5 10
Will mitigate the risk by ensuring that we
only contract with industry experts in
conventions and travel industries.
Deliverables are not being
met and/or ticket/booth sales
are very low.
Marketing,
Procurement
Risk Identification Risk ResponseQualitative Rating
KANOE Risk Register
32
KANOE, a Subsidiary of KAYAK
Risk Management Plan 11
5.4 APPENDIX D: PROBABILITY AND IMPACT MATRIX
KANOE Risk Matrix
Insignificant Minor Moderate Major Catastrophic
Almost Certain 5 10 15 20 25
Likely 4 8 12 16 20
Possible 3 6 9 12 15
Unlikely 2 4 6 8 10
Rare 1 2 3 4 5
Consequence
Likelihood
33
KANOE, a Subsidiary of KAYAK
Procurement Plan 1
PROCUREMENT PLAN
Project ID Capstone – Group 4
Project Title The Big Travel Expo
Project Sponsor Edwina McKinney
Business Project Manager Ted Lozano
Project Start Date July 8, 2015 End Date March 15, 2016
PROCUREMENT INITIATION
Procurement Objective
Procurement will secure a one-year agreement with ticketing vendor for registration services to include:
ticketing, purchasing web page, bar code scanners, and point of sale system.
Procure venue large enough to host a travel show with approximately 100 vendor booths and floor
space to accommodate 3,000 - 4,000 patrons. Venue must include separate meeting space for
keynote speakers, entertainment, and an area for food demonstration/preparation.
Marketing support will be procured from an experienced advertising agency to include advertising in
print, TV, radio, and social media.
KANOE will contract with a security agency to provide 24-hour security of venue during the five-day
trade show. The security agency will provide staffing to secure entrances and patrol booth areas
during event hours with one roving patrol to ensure security of venue after hours.
Staffing services to provide ticket scanning, registration services, man information booths, and improve
customer interaction.
A talent agency will be procured to secure high profile keynote speakers as well as entertainment to
help draw patrons to show.
KANOE will acquire insurance coverage for venue through parent corporation as a rider on existing
policy. Monetary obligation for insurance will be handled through KANOE.
Procure computers and required software to outfit KANOE office space for 15 employees and video
conferencing equipment for meetings. Computers will have current processor technology and required
peripherals as well as all software necessary to conduct everyday administrative duties and
presentations.
34
KANOE, a Subsidiary of KAYAK
Procurement Plan 2
Estimated Cost
Service to Procure Estimated Cost
Ticketing and Registration Services $ 800/Annually
Conference Venue $50,000
Marketing Services $40,000
Security Services $30,000
Event Staffing $50,000
Entertainment $50,000
Insurance $ 3,000
Computers $30,000
Software $20,000
Make vs. Buy
Item Make / Buy Description
Venue Buy
Facility to hold trade show must be procured due to the size
requirements necessary to accommodate 2,000 - 3,000
customers.
Marketing Services Buy
Procured due to limited internal resources. External
marketing contractor will have more resources and expertise
to apply to project increasing quality and reach of marketing
campaign.
Ticketing / Registration Buy
Procurement will secure a one-year agreement with ticketing
agency for registration services to include: Ticketing,
Purchasing web page, bar code scanners, and Point of Sale
system.
Security Services Buy
Security services are outside the scope of KANOE Staffing
expertise. Having a professional security firm present at the
event will provide safety for patrons and exhibitors.
Staffing Buy
Staffing services to provide ticket scanning, registration
services, man information booths and improve customer
interaction. Provide necessary on-site human resources.
Talent Agency Buy
Contract with a well-known talent agency to attract high-
profile Keynote Speakers. This will help draw customers to
the trade show and increase event participation.
Insurance Make
KANOE will acquire insurance coverage for venue through
parent corporation as a rider on existing policy. It is
financially prudent to this event as a rider on the existing
policy.
IT Buy
Computers and required software to outfit KANOE office
space for 15 employees and one conference room for
meetings. Computers will have current processor technology
and required peripherals as well as all software necessary to
conduct everyday administrative duties.
35
KANOE, a Subsidiary of KAYAK
Procurement Plan 3
Vendor Selection
Venue will be procured using RFP process. Prospective sellers will be given a 30-day deadline for
submission and no late submissions will be evaluated. A single source will be contracted using a firm
fixed price contract to minimize risk of sub-contractor cost to KANOE.
Marketing Firm will be procured using RFP process with a pre-proposal conference to answer
questions of prospective bidders. A single source will be contracted with a cost plus award fee contract.
Contractor will receive bonus based on quality of product, timeliness of delivery, ingenuity, and cost
effectiveness.
Security Services will be procured using RFSQ process. Only bids from pre-qualified sellers will be
reviewed. Selection to be based on experience, capabilities, and price. A single source will be
contracted using a firm fixed price contract.
Staffing Services will be procured using RFSQ process. Only bids from pre-qualified sellers will be
reviewed. Selection will be based on experience, qualifications, and price. A single source will be
contracted using a firm fixed price contract.
Talent Agency will be procured using RFSQ process. Only bids from pre-qualified sellers will be
reviewed. Selection to be based on experience, qualifications, and price. A single source will be
contracted using a firm fixed price contract.
Computers and Software will be procured through an RFB process. Bids requested from prospective
sellers. No pre-bidders conference. Selection will be based on price. A single source will be
contracted using a firm fixed price contract
Ticketing and Registration will be procured from list of prospective sellers. Ticketing agency annual
membership will be purchased online. Selection will be based on features of system, ease of use, and
price against similar online ticketing services.
36
KANOE, a Subsidiary of KAYAK
Procurement Plan 4
PROCUREMENT PLANNING
Selection Process and Criteria
Venue – will be procured through RFP / RFQ process using best value evaluation process. Criteria to
be evaluated will be size, reputation, technical expertise, price, and availability of on-site cooking
facilities.
Marketing Services - will be procured through RFP / RFQ process. A pre-proposal conference will be
held to answer all questions of potential sellers. Contract awarded using best value evaluation
process. Criteria to be evaluated will be capabilities, quality of work, technical expertise, and price.
Security Services - will be procured using pre-qualified sellers list. Selected from a list of candidates
generated from statements of qualifications and references received and verified. Selection criteria
evaluated will be experience, capabilities, and price.
Staffing Services - will be procured using pre-qualified sellers list. Selection will be from a list of
candidates generated from statements of qualifications and references received and verified. Selection
criteria to be evaluated will be experience, capabilities, and price.
Computers and software - will be procured using RFB process. Prospective sellers will be contacted
and bids solicited. Company with lowest bid to be selected.
Ticketing and Registration – Ticketing agency will be selected after market research is conducted by
KANOE staff. Criteria to be evaluated will be software features, ease of use, and price.
Procurement Planning Communications Management
All procurement documentation will be available to KANOE team members via Google Drive document
sharing portal (Google Docs). Procurement shall be an agenda item at each weekly staff meeting. The
agenda and minutes from each meeting will be forwarded via email to sponsors.
All updated documents will be posted via communications manager who will automatically generate
email informing rest of team.
Contract payments will be in accordance with checkpoint / funding schedule. Any requests to deviate
from scheduled payments must be approved through project manager and finance department.
37
KANOE, a Subsidiary of KAYAK
Procurement Plan 5
Checkpoint / Funding Schedule
Expense Original Budget Deposit Due Date Checkpoint Date Final Payment Date
Venue $50,000 10/01/15 01/15/16 02/01/16
Rentals $75,000 01/15/16 02/15/16 03/30/16
Marketing $40,000 10/01/15 12/01/15 03/30/16
Event Staff $50,000 N/A 02/01/15 03/30/16
Security staffing $30,000 N/A 02/01/15 03/16/16
Insurance $ 3,000 09/30/15 12/01/15 04/15/16
Entertainment $50,000 10/01/15 12/01/15 03/30/16
Outside Services $ 1,000 09/30/15 09/01/15 03/30/16
Software $20,000 09/30/15 11/01/15 12/01/15
Hardware $30,000 09/30/15 02/01/15 03/30/15
Total $349,000
Evaluation Criteria / Weighting
Item: Conference Venue
Scoring Criteria: Reputation, Technical Expertise, Price, Cooking Facilities
Scoring Table (weights): 40% Technical Expertise , 25% Reputation, 20% Price, 15% Cooking
Facilities
Contract Type
Services will be secured through a Firm Fixed Price (FFP) contract with a lump sum pay out to be paid
within 30-days of event conclusion. We chose the FFP contract because we wanted a firm price for a
specific service without the possibility of the vendor later adjusting prices based off of demand,
economic adjustments, or sub-contractor over-runs.
38
KANOE, a Subsidiary of KAYAK
Procurement Plan 6
Project Procurement Team
The following personnel are required for approval of any procurement contracts with manufacturers /
contractors.
Approval Level Name Procurement Role
Project Approval Ted Lozano Project Manager
Department Approval Jody Taylor Logistics Manager
Vendor Management
Procurement Manager will manage all contracts for this project. Monthly communication via email will
be conducted with all vendors on status of deliverables 9 to 3 months out from event and weekly
thereafter. Once deliverables are received from vendor, the product will be reviewed for correctness
and quality before payment will be issued.
Time sheets documenting all man hours will be delivered monthly on the 21
st
by close of business. If
the 21
st
is on a weekend, time sheets will be delivered the Friday before.
Project Procurement Plan / Signatures
Project Name: The Big Travel Expo
Project Manager: Ted Lozano
I have reviewed the information contained in this Project Procurement Plan and agree:
Jody Taylor, Author Date
Logistics Manager
KANOE
Ted Lozano Date
Project Manager
KANOE
Edwina McKinney Date
VP of Business Development
KAYAK
The signatures above indicate an understanding of the purpose and content of this document by those
signing it. By signing this document, they agree to this as the formal Project Procurement Plan.
39
KANOE, a Subsidiary of KAYAK
Meeting Agenda Page 1
MEETING AGENDA
(1) Project ID Capstone – Group 4
(2) Project Title Travel Convention – The Big Travel Expo
(3) Project Sponsor Edwina McKinney
(4) Business Project Manager Ted Lozano
(5) Technical Project Manager Tracy Baker
(6) Start Date July 8, 2015 (7) End Date March 15, 2016
(8) Meeting Date Saturday, July 11, 2015
(9) Meeting Time 10:00am – 11:30am
(10) Meeting Location Mission Valley Coffee Bean
(11) Meeting Invitees Ted Lozano, Tracy Baker, Mike Heath, Ervin Xheneti,
Katherine Popejoy
(12) Meeting CC Edwina McKinney
(13) Prepared By Tracy Baker
(14) Meeting Title Meeting Agenda – Travel Expo
(15) Meeting Purpose
The purpose of this meeting is to finalize the project topic and begin work on the Project Charter.
40
KANOE, a Subsidiary of KAYAK
Meeting Agenda Page 2
(16) Agenda Topics
Start Time
10:00am Check – in
10:10am Summarize last meeting and Finalize Team’s Business – Tracy Baker
• Decide type of business in travel industry
10:20am Business Objectives – All
• Decide why we, as a business, are doing this event.
10:30am Group Name – All
• Brainstorm a group/team name
10:40am Travel Events – Ervin Xheneti
• Research update, understand different types of travel events, discuss
narrowing scope
10:50am Project Charter – All
• Review what team members have completed
• Breakdown Charter to determine what needs to be done, and assign tasks
11:15am Templates – Mike Heath
• Review uploaded templates, discuss order to be completed and who will be
responsible
11:20am Next Meeting – review what needs to get done
11:25am Meeting Evaluation – Force Field De-Brief
11:30am Meeting Concludes
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Meeting Agenda Page 1
MEETING AGENDA
(1) Project ID Capstone – Group 4
(2) Project Title Travel Convention – The Big Travel Expo
(3) Project Sponsor Edwina McKinney
(4) Business Project Manager Ted Lozano
(5) Technical Project Manager Tracy Baker
(6) Start Date July 8, 2015 (7) End Date March 15, 2016
(8) Meeting Date Wednesday, July 15, 2015
(9) Meeting Time 6:30pm – 8:45pm
(10) Meeting Location SDSU Classroom
(11) Meeting Invitees Ted Lozano, Tracy Baker, Mike Heath, Ervin Xheneti,
Katherine Popejoy
(12) Meeting CC Edwina McKinney
(13) Prepared By Tracy Baker
(14) Meeting Title Meeting 2 Agenda – Travel Expo
(15) Meeting Purpose
The purpose of this meeting is to discuss and finalize the Project Charter and WBS, and
start working on the RACI Chart.
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Meeting Agenda Page 2
(16) Agenda Topics
Start Time
6:30pm Review Meeting Minutes from previous meeting – All
• Make any corrections
• Review what was decided
6:35pm Project Key Area update on Research / Project Charter – All
• Promoting Event, Registration/fee for public – Katherine Popejoy
• Vendor, Registration and Fees – Tracy Baker
• Schedule of Events – Ted Lozano
• Venue – Mike Heath
• Food Vendors/Logistics – Ervin Xheneti
7:00pm Project Scope – All
• Review and finalize Scope
7:10pm Deliverables – All
• Review List – any additions, remove
7:20pm Project Charter – All
• Breakdown Charter to determine what needs to be done, assign tasks
7:45pm WBS (Work Breakdown Schedule) – All
• Discuss what needs to be done
• Assign tasks
8:10pm RACI Chart – All
• Discuss what needs to be done
• Assign Tasks
8:30pm Next Meeting – review what needs to get done
8:40pm Meeting Evaluation – Force Field De-Brief
8:45pm Meeting Concludes
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KANOE, a Subsidiary of KAYAK
Meeting Agenda Page 1
MEETING AGENDA
(1) Project ID Capstone – Group 4
(2) Project Title Travel Convention – The Big Travel Expo
(3) Project Sponsor Edwina McKinney
(4) Business Project Manager Ted Lozano
(5) Technical Project Manager Tracy Baker
(6) Start Date July 8, 2015 (7) End Date March 15, 2016
(8) Meeting Date Friday, July 17, 2015
(9) Meeting Time 5:00pm – 6:30pm
(10) Meeting Location Mission Valley Coffee Bean
(11) Meeting Invitees Ted Lozano, Tracy Baker, Mike Heath, Ervin Xheneti,
Katherine Popejoy, Jody Taylor
(12) Meeting CC Edwina McKinney
(13) Prepared By Tracy Baker
(14) Meeting Title Meeting 3 Agenda – The Big Travel Expo
(15) Meeting Purpose
The purpose of this meeting is to edit and finalize the Project Charter and the WBS.
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Meeting Agenda Page 2
(16) Agenda Topics
Start Time
5:00pm Review Meeting Minutes from previous meeting – All
• Make any corrections
5:05pm Project Charter – Ted Lozano, Katherine Popejoy, and Tracy Baker
• Review work completed in last meeting
• Have other team members review
• Identify any areas needing revision or additional work
• Set a deadline to complete and submit Project Charter
5:30pm WBS – Mike Heath, Jody Taylor, and Ervin Xheneti
• Review work completed in last meeting
• Have other team members review
• Identify any areas needing revision or additional work
• Set a deadline to complete and submit WBS
6:00pm Project Scope – All
• Review requirements
• Divide work and assign tasks
• Set a deadline to complete and submit the Project Scope
6:10pm Project Deliverables – All
• Review List – any additions, remove, finalize
6:15pm RACI Chart – Jody Taylor
• Discuss what needs to be done
• Assign Tasks
• Set a deadline to complete
6:20pm Next Meeting – review what needs to get done
6:25pm Meeting Evaluation – Force Field De-Brief
6:30pm Meeting Concludes
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KANOE, a Subsidiary of KAYAK
Meeting Agenda Page 1
MEETING AGENDA
(1) Project ID Capstone – Group 4
(2) Project Title Travel Convention – The Big Travel Expo
(3) Project Sponsor Edwina McKinney
(4) Business Project Manager Ted Lozano
(5) Technical Project Manager Tracy Baker
(6) Start Date July 8, 2015 (7) End Date March 15, 2016
(8) Meeting Date Wednesday, July 22, 2015
(9) Meeting Time 7:00pm – 9:00pm
(10) Meeting Location SDSU Classroom
(11) Meeting Invitees Ted Lozano, Tracy Baker, Mike Heath, Ervin Xheneti,
Katherine Popejoy, Jody Taylor
(12) Meeting CC Edwina McKinney
(13) Prepared By Tracy Baker
(14) Meeting Title Meeting 4 Agenda – The Big Travel Expo
(15) Meeting Purpose
The purpose of this meeting is to edit and finalize the Project Charter and WBS.
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Meeting Agenda Page 2
(16) Agenda Topics
Start Time
7:00pm Review Meeting Minutes from previous meeting – All
• Make any corrections
7:05pm Project Charter – Ted Lozano and Katherine Popejoy
• Review charter comment from Paul
• Identify any areas needing revision or additional work
• Set a deadline to complete and submit final Project Charter
7:30pm WBS – Mike Heath, Jody Taylor, and Ervin Xheneti
• Review WBS comments from Paul Morris
• Identify any areas needing revision or additional work
• Set a deadline to complete and submit WBS
8:00pm Project Scope – All
• Review requirements
• Divide work and assign tasks
• Set a deadline to complete and submit the Project Scope
8:30pm RACI Chart – Jody Taylor
• Update
• Set a deadline to complete
8:40pm Next Meeting – review what needs to get done
8:45pm Meeting Evaluation – Force Field De-Brief
9:00pm Meeting Concludes
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KANOE, a Subsidiary of KAYAK
Meeting Agenda Page 1
MEETING AGENDA
(1) Project ID Capstone – Group 4
(2) Project Title Travel Convention – The Big Travel Expo
(3) Project Sponsor Edwina McKinney
(4) Business Project Manager Ted Lozano
(5) Technical Project Manager Tracy Baker
(6) Start Date July 8, 2015 (7) End Date March 15, 2016
(8) Meeting Date Monday, July 27, 2015
(9) Meeting Time 6:00pm – 7:30pm
(10) Meeting Location Mission Valley Coffee Bean
(11) Meeting Invitees Ted Lozano, Tracy Baker, Mike Heath, Ervin Xheneti,
Katherine Popejoy, Jody Taylor
(12) Meeting CC Edwina McKinney
(13) Prepared By Tracy Baker
(14) Meeting Title Meeting 5 Agenda – The Big Travel Expo
(15) Meeting Purpose
The purpose of this meeting is to finalize Project Charter,WBS and RACI and to begin work on
the Project Scope, MS Project Schedule and Risk Management Plan.
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Meeting Agenda Page 2
(16) Agenda Topics
Start Time
6:00pm Review Meeting Minutes from previous meeting – All
• Make any corrections
6:05pm Project Charter – Ted Lozano, Katherine Popejoy, and Tracy Baker
• Review last charter comments from Paul
• Identify any areas needing revision or additional work
• Set a deadline to finalize and submit final Project Charter
6:15pm WBS – Mike Heath, Jody Taylor, and Ervin Xheneti
• Review last WBS comments from Paul
• Identify any areas needing revision or additional work
• Set a deadline to finalize and submit final WBS
6:25pm RACI Chart – Jody Taylor
• Review last RACI comments from Paul
• Identify any areas needing revision or additional work
• Set a deadline to finalize and submit final RACI
6:35pm Project Scope – Tracy Baker
• Review first draft of Project Scope
• Identify any areas needing additional work
• Assign tasks to complete Project Scope
• Set a deadlines to complete tasks and submit the Project Scope
6:50pm MS Project Schedule – Katherine Popejoy
• Identify what needs to be done for Project Schedule
• Discuss Critical Path, Key Deliverables, Milestones, Resource Table
• Assign tasks to complete the Project Schedule
• Set deadline for first draft to be completed
7:10pm Project Risk Plan and Risk Register – All
• Review Risk Plan and Risk Register Templates to develop key elements of
Risk Management Plan
• Identify and assign tasks to complete the Risk Plan and Risk Register
• Set deadline for first draft to be completed
7:25pm Meeting Evaluation – Force Field De-Brief
7:30pm Meeting Concludes
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KANOE, a Subsidiary of KAYAK
Meeting Agenda Page 1
MEETING AGENDA
(1) Project ID Capstone – Group 4
(2) Project Title Travel Convention – The Big Travel Expo
(3) Project Sponsor Edwina McKinney
(4) Business Project Manager Ted Lozano
(5) Technical Project Manager Tracy Baker
(6) Start Date July 8, 2015 (7) End Date March 15, 2016
(8) Meeting Date Wednesday, July 29, 2015
(9) Meeting Time 7:00pm – 9:00pm
(10) Meeting Location SDSU Classroom
(11) Meeting Invitees Ted Lozano, Tracy Baker, Mike Heath, Ervin Xheneti,
Katherine Popejoy, Jody Taylor
(12) Meeting CC Edwina McKinney
(13) Prepared By Tracy Baker
(14) Meeting Title Meeting 6 Agenda – The Big Travel Expo
(15) Meeting Purpose
The purpose of this meeting is to begin work on the MS Project Schedule and the Risk
Management Plan.
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Meeting Agenda Page 2
(16) Agenda Topics
Start Time
7:00pm Review Meeting Minutes from previous meeting – All
• Make any corrections
7:05pm Review submitted work – Mike Heath
• Project Charter, WBS, RACI, Scope Statement – any revisions needed?
• Set revision deadlines
7:25pm MS Project Schedule – Katherine Popejoy
• Identify what needs to be done for Project Schedule
• Discuss Critical Path, Key Deliverables, Milestones, Resource Table
• Assign tasks to complete the Project Schedule
• Set deadline for first draft to be completed
8:00pm Project Risk Plan and Risk Register – Ervin Xheneti
• Review Risk Plan Templates to develop key elements of Risk Management
Plan
• Identify and assign tasks to complete the Risk Plan
• Set deadline for first draft to be completed
8:30pm Risk Register – Ted Lozano
• Review Risk Register Templates
• Identify and assign tasks to complete the Risk Register
• Set deadline for first draft to be completed
8:45pm Procurement Plan – Tracy Baker
• Briefly review Procurement Plan requirements
• Identify and assign tasks
• Set deadline for first draft to be completed
8:55pm Meeting Evaluation – Force Field De-Brief
9:00pm Meeting Concludes
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KANOE, a Subsidiary of KAYAK
Meeting Agenda Page 1
MEETING AGENDA
(1) Project ID Capstone – Group 4
(2) Project Title Travel Convention – The Big Travel Expo
(3) Project Sponsor Edwina McKinney
(4) Business Project Manager Ted Lozano
(5) Technical Project Manager Tracy Baker
(6) Start Date July 8, 2015 (7) End Date March 15, 2016
(8) Meeting Date Sunday, August 2, 2015
(9) Meeting Time 2:00pm – 4:00pm
(10) Meeting Location Mission Valley Public Library – Study Room B
(11) Meeting Invitees Ted Lozano, Tracy Baker, Mike Heath, Ervin Xheneti,
Katherine Popejoy, Jody Taylor
(12) Meeting CC Edwina McKinney
(13) Prepared By Tracy Baker
(14) Meeting Title Meeting 7 Agenda – The Big Travel Expo
(15) Meeting Purpose
The purpose of this meeting is finalize MS Project Schedule and to continue to work on the Risk
Management and Procurement Plan.
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Meeting Agenda Page 2
(16) Agenda Topics
Start Time
2:00pm Review Meeting Minutes from previous meeting – All
• Make any corrections
2:05pm Review submitted work – Mike Heath
• RACI – discuss final comments from Paul
2:10pm MS Project Schedule – Katherine Popejoy
• Review MS Project Schedule
• Discuss Critical Path, Key Deliverables, Milestones, Resource Table
• Identify what needs to be done to finalize Schedule
• Agree on deadline for submission
2:45pm Project Risk Plan and Risk Register – Ervin Xheneti and Ted Lozano
• Review work completed on Risk Plan and Register
• Identify what needs to be done to complete the Risk Plan
• Set deadline for next draft to be completed
3:15pm Procurement Plan – Jody Taylor
• Discuss Procurement Plan requirements
• Identify what needs to be done to complete plan and assign tasks
• Set deadline for next draft to be completed
3:35pm Final Presentation – Mike Heath and Tracy Baker
• Review Capstone presentations from former students
• Review first outline of PowerPoint presentation
• Decide presentation topics
3:50pm Meeting Evaluation – Force Field De-Brief
4:00pm Meeting Concludes
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KANOE, a Subsidiary of KAYAK
Meeting Agenda Page 1
MEETING AGENDA
(1) Project ID Capstone – Group 4
(2) Project Title Travel Convention – The Big Travel Expo
(3) Project Sponsor Edwina McKinney
(4) Business Project Manager Ted Lozano
(5) Technical Project Manager Tracy Baker
(6) Start Date July 8, 2015 (7) End Date March 15, 2016
(8) Meeting Date Wednesday, August 5, 2015
(9) Meeting Time 7:00pm – 9:00pm
(10) Meeting Location SDSU Classroom
(11) Meeting Invitees Ted Lozano, Tracy Baker, Mike Heath, Ervin Xheneti,
Katherine Popejoy, Jody Taylor
(12) Meeting CC Edwina McKinney
(13) Prepared By Tracy Baker
(14) Meeting Title Meeting 8 Agenda – The Big Travel Expo
(15) Meeting Purpose
The purpose of this meeting is finalize MS Project Schedule and to continue to work on the Risk
Management and Procurement Plan.
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Meeting Agenda Page 2
(16) Agenda Topics
Start Time
7:00pm Review Meeting Minutes from previous meeting – All
• Make any corrections
7:05pm Review submitted work – Mike Heath and Katherine Popejoy
• MS Schedule – review comments from Shawn Hall and document updates
from last meeting
7:15pm Project Risk Plan and Risk Register – Ervin Xheneti and Ted Lozano
• Review work completed on Risk Plan and Register
• Identify what needs to be done to complete the Risk Plan
• Set deadlinefor next draft and final project submission
8:00pm Procurement Plan – Jody Taylor
• Discuss Procurement Plan work
• Identify what needs to be done to complete plan and assign tasks
• Set deadline for next draft and final project submission
8:15pm PowerPoint Presentation – Mike Heath and Tracy Baker
• Review first outline of PowerPoint presentation
• Decide presentation topics
• Identify want needs to be done to complete the presentation
• Set deadline for next draft and final project submission
8:40pm Project Binder – Mike Heath
• Discuss requirements and format of binder
• Identify what needs to be done and assign tasks
• Set deadlines for completion
8:50pm Meeting Evaluation – Force Field De-Brief
9:00pm Meeting Concludes
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KANOE, a Subsidiary of KAYAK
Meeting Agenda Page 1
MEETING AGENDA
(1) Project ID Capstone – Group 4
(2) Project Title Travel Convention – The Big Travel Expo
(3) Project Sponsor Edwina McKinney
(4) Business Project Manager Ted Lozano
(5) Technical Project Manager Tracy Baker
(6) Start Date July 8, 2015 (7) End Date March 15, 2016
(8) Meeting Date Sunday, August 9, 2015
(9) Meeting Time 1:30pm – 3:30pm
(10) Meeting Location Mission Valley Library
(11) Meeting Invitees Ted Lozano, Tracy Baker, Mike Heath, Ervin Xheneti,
Katherine Popejoy, Jody Taylor
(12) Meeting CC Edwina McKinney
(13) Prepared By Tracy Baker
(14) Meeting Title Meeting 9 Agenda – The Big Travel Expo
(15) Meeting Purpose
The purpose of this meeting is finalize the Risk Management and Procurement Plan and to
begin work on the PowerPoint Presentation.
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Meeting Agenda Page 2
(16) Agenda Topics
Start Time
1:30pm Review Meeting Minutes from previous meeting – All
• Make any corrections
1:35pm Project Risk Plan and Risk Register – Ervin Xheneti and Ted Lozano
• Review comments from Geri Wales
• Review work completed on Risk Plan and Register
• Identify what still needs to be done to complete the Risk Plan
• Set deadline for final project submission
2:00pm Procurement Plan – Jody Taylor
• Review comments from Eve Babcock
• Identify what needs to be done to finalize Procurement Plan
• Set deadline for final project submission
2:15pm PowerPoint Presentation – Mike Heath and Tracy Baker
• Review outline of PowerPoint presentation – decide format
• Decide presentation topics
• Identify want needs to be done to complete the presentation
• Set deadline for next draft and final project submission
3:00pm Project Binder – Mike Heath
• Discuss requirements and format of binder
• Identify what needs to be done and assign tasks
• Set deadlines for completion
3:25pm Meeting Evaluation – Force Field De-Brief
3:30pm Meeting Concludes
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KANOE, a Subsidiary of KAYAK
Meeting Minutes Page 1
MEETING MINUTES
(1) Project ID Capstone – Group 4
(2) Project Title Travel Convention
(3) Project Sponsor Edwina McKinney
(4) Business Project Manager Ted Lozano
(5) Technical Project Manager Tracy Baker
(6) Start Date July 8, 2015 (7) End Date TBD
(8) Meeting Date Wednesday, July 8, 2015
(9) Meeting Time 7:00pm – 9:00pm
(10) Meeting Location SDSU Classroom
(11) Meeting Invitees Ted Lozano, Tracy Baker, Mike Heath, Ervin Xheneti,
Katherine Popejoy
(12) Meeting CC Edwina McKinney
(13) Absent N/A
(14) Prepared By Katherine Popejoy
(15) Agenda Topics
Agenda Topic 1 Read and Discuss Capstone Guidelines – All – 7:00pm
Agenda Topic 2 Choose a project – All
Agenda Topic 3 Assign roles and distribute tasks for next meeting – All
Next Steps
(16) List of Handouts
Handout 1 Capstone Guidelines
Handout 2 Class 1 handouts
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Meeting Minutes Page 2
(17) Notes / Discussion Topics
A) Agenda Topic 1: Read and Discuss Capstone Guidelines - All
• Reviewed Guidelines independently
• Discussed each project option in depth and narrowed down options
B) Agenda Topic 2: Choose a project - All
• Chose project 8: Trade show/convention
• Brainstormed ideas and decided to do a travel convention
• Discussed briefly the logistics and requirements for hosting a travel convention
C) Agenda Topic 3: Assign roles and distribute tasks for next meeting - All
• Roles:
o Ted Lozano: Project Manager
o Tracy Baker: Meeting Leader/Facilitator
o Mike Heath: Communicator
o Ervin Xheneti: Market Research
o Katherine Popejoy: Scribe
(18) List of New Action Items
• Draft project scope for charter – Tracy and Katherine – due 7/11/2015
• Draft project resources for charter – Mike – due 7/11/2015
• Draft project risks for charter – Ted – due 7/11/2015
• Research logistics of planning and running a travel convention – Ervin – due 7/11/2015
• Complete next meeting’s agenda – Tracy – due 7/10/2015
• Complete meeting minutes and distribute to team for review – Katherine – due 7/11/2015
• Send agenda and meeting minutes to Edwina – Mike – due 7/15/2015
(19) Next Steps
1. Decide company name
2. Determine project end date
3. Complete draft project charter
4. Draft WBS
5. Draft RACI
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KANOE, a Subsidiary of KAYAK
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MEETING MINUTES
(1) Project ID Capstone – Group 4
(2) Project Title Travel Convention - The Big Travel Expo
(3) Project Sponsor Edwina McKinney
(4) Business Project Manager Ted Lozano
(5) Technical Project Manager Tracy Baker
(6) Start Date July 8, 2015 (7) End Date March 15, 2016
(8) Meeting Date Saturday, July 11, 2015
(9) Meeting Time 10:00am – 11:30am
(10) Meeting Location Mission Valley Coffee Bean
(11) Meeting Invitees Ted Lozano, Tracy Baker, Mike Heath, Ervin Xheneti,
Katherine Popejoy
(12) Meeting CC Edwina McKinney
(13) Absent N/A
(14) Prepared By Katherine Popejoy
(15) Agenda Topics
Agenda Topic 1 Finalize Team’s Business – Tracy Baker - 10:10am
Agenda Topic 2 Discuss Business objectives – All – 10:20am
Agenda Topic 3 Brainstorm a group name – All – 10:30am
Agenda Topic 4 Research update – Ervin Xheneti – 10:40am
Agenda Topic 5 Review and discuss project charter – All – 10:50am
Agenda Topic 6 Review templates and discuss action items – Mike Heath – 11:15am
Force Field Debrief – All – 11:25am
(16) List of Handouts
Handout 1 List of Deliverables from Tracy
Handout 2 Scope Statement from Tracy
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Meeting Minutes Page 2
(17) Notes / Discussion Topics
A) Agenda Topic 1: Finalize Team’s Business – Tracy Baker
• We are Kanoe, a subsidiary of Kayak.com
• Specialize in hosting travel shows across the country
• First event, “The Big Travel Expo”, in San Diego, CA from 16 Mar 2016 – 20 Mar 2016
B) Agenda Topic 2: Discuss Business Objectives - All
• Generate revenue from ticket sales and vendor booths
• Promote kayak.com and partner companies, e.g., Expedia, Travelocity
• Develop new business connections
C) Agenda Topic 3: Brainstorm a group name - All
• N/A – discussed with Agenda Topic 1
D) Agenda Topic 4: Research update – Ervin Xheneti
• Travel shows are a couple of days, with guest speakers
• Foods from all over the world are popular
• Vendors can include clothing companies, cruise lines, etc.
• Keep the scope broad to draw in different types of travelers.
E) Agenda Topic 5: Review and discuss project charter - All
• Review the scope statement that Tracy Baker drafted
• Discuss deliverables, split into organization deliverables and project deliverables
• Identified Stakeholders and Sponsor
• Budget ~ $250,000; anticipating 3,000-4,000 people, ~100 vendors
F) Agenda Topic 6: Review templates and discuss action items – Mike Heath
• Templates all available on Google Docs
• Distribute responsibilities:
o Katherine Popejoy: promoting event, registration/fees for public
o Tracy Baker: Vendors, registration/fees
o Ted Lozano: Schedule of events
o Mike Heath: Venue
o Ervin Xheneti: Food vendors/logistics
(18) List of New Action Items
• Complete meeting minutes – Katherine Popejoy – due 7/13/2015
• Review meeting minutes and agendas – ALL – due 7/14/2015
• Complete next meeting’s agenda – Tracy Baker – due 7/14/2015
• Send meeting minutes and agenda to Edwina McKinney – Mike Heath – due 7/14/2015
• Begin researching key areas – ALL – due 7/15/2015
• Finalize scope – Tracy Baker – due 7/15/2015
• Distribute links for travel sites – Ervin Xheneti – due 7/15/2015
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(19) Next Steps
1. Complete draft project charter
2. Draft WBS
3. Draft RACI
(20) Force Field Debrief
+ -
Forming stage: Team is very agreeable One member arrived late
Completed all tasks on agenda Didn’t follow agenda very well
Quickly established tasks and responsibilities Slow to start
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MEETING MINUTES
(1) Project ID Capstone – Group 4
(2) Project Title Travel Convention - The Big Travel Expo
(3) Project Sponsor Edwina McKinney
(4) Business Project Manager Ted Lozano
(5) Technical Project Manager Tracy Baker
(6) Start Date July 8, 2015 (7) End Date March 15, 2016
(8) Meeting Date Wednesday, July 15, 2015
(9) Meeting Time 6:30pm – 8:45pm
(10) Meeting Location SDSU Classroom
(11) Meeting Invitees Ted Lozano, Tracy Baker, Mike Heath, Ervin Xheneti,
Jody Taylor, Katherine Popejoy
(12) Meeting CC Edwina McKinney
(13) Absent N/A
(14) Prepared By Katherine Popejoy
(15) Agenda Topics
Agenda Topic 1 Review Previous Meeting Minutes – All – 6:30pm
Agenda Topic 2 Project Key Area Updates (Research/Charter) – All – 6:35pm
Agenda Topic 3 Review and Finalize Scope – All – 7:00pm
Agenda Topic 4 Review and Finalize Deliverables – All – 7:10pm
Agenda Topic 5 Discuss and Assign Tasks for Charter, WBS, and RACI – All – 7:20pm
Force Field Debrief – All - 8:40pm
(16) List of Handouts
Handout 1 Agenda for this meeting
Handout 2 360 Review template
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Meeting Minutes Page 2
(17) Notes / Discussion Topics
A) Agenda Topic 1: Review Previous Meeting Minutes - All
• Welcome new member Jody Taylor to the group and update him on the project
• Discussed current meeting minute and agenda templates
B) Agenda Topic 2: Project Key Area Updates (Research/Charter) - All
• Katherine Popejoy – Promoting Event, Registration/Fees for Public
o $20 per ticket per day, $80 deal for all 5 days
o ThunderTix premium business package for selling tickets (~$800/yr)
• Tracy Baker – Vendor, Registration and Fees
o 200 booths, cost scheme depending on aisle booth, corner booth, island, etc.
o Industry standard = $21 per sq. ft.
o Other opportunities for event revenue (floor ads, door bags, speaker sponsorship, etc.)
• Ervin Xheneti – Food Vendors/Logistics
o Decided against selling booths specifically for restaurants/food prep
• Ted Lozano– Schedule of Events
o General schedule layout, different continent themes every day
o Cooking shows (as opposed to having food vendors)
• Mike Heath – Venue
o Manchester Grand Hyatt, ~$50,000 for event
o Discount for speakers’ rooms
C) Agenda Topic 3: Review and Finalize Scope - All
• The scope statement that Tracy Baker wrote is fine for the charter draft
• The entire Scope Statement will be drafted after Paul Morris gives the okay on draft charter
D) Agenda Topic 4: Review and Finalize Deliverables - All
• N/A – discussed in Topic 5 for WBS
E) Agenda Topic 5: Discuss and Assign Tasks for Charter, WBS, and RACI - All
• Team split up to work on Charter and WBS
o WBS: Mike Heath, Ervin Xheneti, and Jody Taylor
o Charter: Tracy Baker, Katherine Popejoy, and Ted Lozano
• Jody Taylor will complete the RACI once WBS has been completed
(18) List of New Action Items
• Complete meeting minutes – Katherine Popejoy – due 7/16/2015
• Complete next meeting’s agenda – Tracy Baker – due 7/16/2015
• Complete draft charter – Katherine Popejoy – due 7/16/2015
• Review draft charter – Ted Lozano and Tracy Baker – due 7/17/2015
• Complete draft WBS – Mike Heath, Ervin Xheneti, and Jody Taylor – due 7/17/2015
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(19) Next Steps
1. Complete draft project charter
2. Complete draft WBS
3. Draft RACI
(20) Force Field Debrief
+ -
Divided and conquered! New team member
Worked very well together Started late d/t lecture
Minimal storming, mostly norming Didn’t reference agenda, went out of order
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KANOE, a Subsidiary of KAYAK
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MEETING MINUTES
(1) Project ID Capstone – Group 4
(2) Project Title Travel Convention - The Big Travel Expo
(3) Project Sponsor Edwina McKinney
(4) Business Project Manager Ted Lozano
(5) Technical Project Manager Tracy Baker
(6) Start Date July 8, 2015 (7) End Date March 15, 2016
(8) Meeting Date Friday, July 17, 2015
(9) Meeting Time 5:00pm – 6:30pm
(10) Meeting Location Mission Valley Coffee Bean
(11) Meeting Invitees Ted Lozano, Tracy Baker, Mike Heath, Ervin Xheneti,
Jody Taylor, Katherine Popejoy
(12) Meeting CC Edwina McKinney
(13) Absent N/A
(14) Prepared By Katherine Popejoy
(15) Agenda Topics
Agenda Topic 1 Review Previous Meeting Minutes – All – 5:00pm
Agenda Topic 2 Project Charter Update – Ted Lozano, Tracy Baker, and Katherine Popejoy – 5:05pm
Agenda Topic 3 WBS Update – Mike Heath, Jody Taylor, and Ervin Xheneti – 5:30pm
Agenda Topic 4 Discuss Project Scope – All – 6:00pm
Agenda Topic 5 Discuss Project Deliverables – All – 6:10pm
Agenda Topic 6 Discuss RACI Chart – Jody Taylor – 6:15pm
Force Field Debrief – All - 6:25pm
(16) List of Handouts
Handout 1 Draft Project Charter
Handout 2 Draft WBS
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Meeting Minutes Page 2
(17) Notes / Discussion Topics
A) Agenda Topic 1: Review Previous Meeting Minutes - All
• Everyone okay with previous meeting minutes
B) Agenda Topic 2: Project Charter Update – Ted Lozano, Tracy Baker, Katherine Popejoy
• Read draft charter as a group
• Tweaked wording throughout to standardize between documents
• Revisions to charter to be uploaded to Google Docs by 7/20, send draft by 7/21
C) Agenda Topic 3: WBS Update – Mike Heath, Jody Taylor, Ervin Xheneti
• Discussed leveling scheme for WBS
• Read draft WBS as a group and made corrections
• Revisions to WBS to be uploaded to Google Docs by 7/20, send draft by 7/21
D) Agenda Topic 4: Discuss Project Scope - All
• Plan to start Scope after draft charter reviewed first time
• Scope will be completed by Tracy Baker and Katherine Popejoy
E) Agenda Topic 5: Discuss Project Deliverables - All
• Finalized list of Organizational and Project Deliverables
F) Agenda Topic 6: Discuss RACI Chart – Jody Taylor
• Jodi Taylor will draft RACI after draft WBS reviewed first time
(18) List of New Action Items
• Complete meeting minutes – Katherine Popejoy – due 7/20/2015
• Complete next meeting’s agenda – Tracy Baker – due 7/20/2015
• Complete draft charter – Katherine Popejoy – due 7/20/2015
• Complete draft WBS – Mike Heath – due 7/20/2015
• Review draft charter/WBS – ALL – due 7/21/2015
• Send draft charter/WBS to Paul Morris – Mike Heath – due 7/21/2015
• Send meeting minutes and agendas to Edwina McKinney – Mike Heath – due 7/21/2015
(19) Next Steps
1. Draft RACI
2. Draft Scope
(20) Force Field Debrief
+ -
Stuck to agenda Team members arrived late
Completed Charter Team member had to leave early
No hogging WBS incomplete
Finished on time Paperwork unorganized
Poor location choice for Friday night
67
KANOE, a Subsidiary of KAYAK
Meeting Minutes Page 1
MEETING MINUTES
(1) Project ID Capstone – Group 4
(2) Project Title Travel Convention - The Big Travel Expo
(3) Project Sponsor Edwina McKinney
(4) Business Project Manager Ted Lozano
(5) Technical Project Manager Tracy Baker
(6) Start Date July 8, 2015 (7) End Date March 15, 2016
(8) Meeting Date Wednesday, July 22, 2015
(9) Meeting Time 7:00pm – 9:00pm
(10) Meeting Location SDSU Classroom
(11) Meeting Invitees Ted Lozano, Tracy Baker, Mike Heath, Ervin Xheneti,
Jody Taylor, Katherine Popejoy
(12) Meeting CC Edwina McKinney
(13) Absent Tracy Baker, Katherine Popejoy
(14) Prepared By Mike Heath
(15) Agenda Topics
Agenda Topic 1 Review Previous Meeting Minutes – All – 7:00pm
Agenda Topic 2 Project Charter Review – Mike Heath – 7:05pm
Agenda Topic 3 WBS Update– Mike Heath – 7:30pm
Agenda Topic 4 Project Scope – All – 8:00pm
Agenda Topic 5 RACI Chart – Jody Taylor – 8:30pm
Force Field Debrief – All – 8:45pm
(16) List of Handouts
Handout 1 Draft Project Charter
Handout 2 Draft WBS
68
KANOE, a Subsidiary of KAYAK
Meeting Minutes Page 2
(17) Notes / Discussion Topics
A) Agenda Topic 1: Review Previous Meeting Minutes - All
• Reviewed meeting minutes from 7/17 .
B) Agenda Topic 2: Project Charter Update – Mike Heath
• Reviewed Paul Morris’s comments on Charter rough draft. Discussed changes.
• Made updates to Charter to be more aligned with the WBS.
• Revisions to charter to be uploaded to Google Docs by 7/23 am, send 2nd draft by 7/23 pm.
C) Agenda Topic 3: WBS Update – Mike Heath
• Reviewed changes made based upon Paul Morris’s comments
• Asked Shawn Hall to review and give input. Suggested adding “Procurement” at a higher level and put all
contracts w/in. Made changes in class.
• Revisions to WBS to be uploaded to Google Docs by 7/23 am, send draft by 7/23 pm.
D) Agenda Topic 4:Discuss Project Scope - All
• Discussed how Charter needs to be revised to make scope statement better
• Scope will be completed by Tracy Baker and Katherine Popejoy.
• Sent email to Tracy Baker and Katherine Popejoy with proposed due date of Monday, 7/27 for team mtg.
E) Agenda Topic 5:Discuss RACI Chart – Jody Taylor
• Jodi Taylor worked on first draft in class as WBS was updated to reflect changes.
• Agreed to have RACI 1st
draft done by 7/23 for review with Paul Morris.
(18) List of New Action Items
• Complete meeting minutes – Mike Heath – due 7/23/2015
• Complete next meeting’s agenda – Tracy Baker/Mike Heath – due 7/27/2015
• Complete 2nd
draft charter – Mike Heath – due 7/23/2015
• Complete 2nd
draft WBS – Mike Heath – due 7/23/2015
• Review draft charter/WBS/RACI – ALL – due 7/23/2015 am.
• Send draft charter/WBS/RACI to Paul Morris – Mike Heath – due 7/23/2015, 5pm
• Send meeting minutes and agendas to Edwina McKinney – Mike Heath – due 7/28/2015
(19) Next Steps
1. Draft RACI
2. Draft Scope
(20) Force Field Debrief
+ -
Stuck to agenda
Great progress on RACI
Lots of good ideas
Missing 2 members of the team
Lots of cross-talk
Behind on Scope Statement
Got off track a lot
69
KANOE, a Subsidiary of KAYAK
Meeting Minutes Page 1
MEETING MINUTES
(1) Project ID Capstone – Group 4
(2) Project Title Travel Convention - The Big Travel Expo
(3) Project Sponsor Edwina McKinney
(4) Business Project Manager Ted Lozano
(5) Technical Project Manager Tracy Baker
(6) Start Date July 8, 2015 (7) End Date March 15, 2016
(8) Meeting Date Monday, July 27, 2015
(9) Meeting Time 6:00pm – 7:30pm
(10) Meeting Location Mission Valley Coffee Bean
(11) Meeting Invitees Ted Lozano, Tracy Baker, Mike Heath, Ervin Xheneti,
Jody Taylor, Katherine Popejoy
(12) Meeting CC Edwina McKinney
(13) Absent N/A
(14) Prepared By Katherine Popejoy
(15) Agenda Topics
Agenda Topic 1 Review Meeting Minutes from Previous Meeting – All – 6:00pm
Agenda Topic 2 Project Charter – Ted Lozano, Katherine Popejoy, and Tracy Baker – 6:05pm
Agenda Topic 3 WBS – Mike Heath, Jody Taylor, and Ervin Xheneti – 6:15pm
Agenda Topic 4 RACI Chart – Jody Taylor – 6:25pm
Agenda Topic 5 Project Scope – Tracy Baker – 6:35pm
Agenda Topic 6 MS Project Schedule – Katherine Popejoy – 6:50pm
Agenda Topic 7 Project Risk Plan and Risk Register – All – 7:10pm
Force Field Debrief – All – 7:25pm
(16) List of Handouts
Handout 1 Draft Project Charter
Handout 2 Draft WBS
Handout 3 Draft RACI
70
KANOE, a Subsidiary of KAYAK
Meeting Minutes Page 2
(16) List of Handouts
Handout 4 Draft Scope Statement
(17) Notes / Discussion Topics
A) Agenda Topic 1: Review Meeting Minutes from Previous Meeting - All
• Everyone okay with previous meeting minutes
B) Agenda Topic 2: Project Charter – Ted Lozano, Katherine Popejoy, and Tracy Baker
• Revised project charter per group discussion and comments from Paul Morris
• Mike Heath to make changes and send final copy to Paul Morris by EOB 28 Jul 2015
C) Agenda Topic 3: WBS – Mike Heath, Jody Taylor, and Ervin Xheneti
• Everyone okay with WBS
• Mike Heath to send final copy to Paul Morris by EOB 28 Jul 2015
D) Agenda Topic 4: RACI Chart – Jody Taylor
• Reviewed RACI as a group and shortened the length.
• Jody Taylor to make final changes and Mike Heath to send final copy to Paul Morris by EOB 28 Jul 2015
E) Agenda Topic 5: Project Scope – Tracy Baker
• Reviewed Scope Statement as a group and made suggestions and minor changes/additions
• Tracy Baker and Mike Heath to make updates discussed and Mike Heath to send draft copy to Paul Morris
EOD 27 Jul 2015.
• Mike Heath to make updates per Paul’s recommendations and send back final copy by EOB 28 Jul 2015
F) Agenda Topic 6: MS Project Schedule – Katherine Popejoy
• Katherine Popejoy will make an outline on MS Project based on the final copy of the WBS
• Dates and resourced will be added in the next meeting on 29 Jul 2015
G) Agenda Topic 7: Project Risk Plan and Risk Register – All
• Ervin Xheneti will draft a Risk Plan by next meeting, 29 Jul 2015
• Ted Lozano will draft a Risk Register by next meeting, 29 Jul 2015
(18) List of New Action Items
• Complete and send draft Scope Statement – Mike Heath and Tracy Baker – due 7/27/2015
• Complete meeting minutes – Katherine Popejoy – due 7/28/2015
• Complete next meeting’s agenda – Tracy Baker – due 7/28/2015
• Complete and send final charter – Mike Heath – due 7/28/2015
• Complete and send final WBS – Mike Heath – due 7/28/2015
• Send final RACI – Mike Heath – due 7/28/2015
• Make final edits and send final scope statement – Mike Heath – due 7/28/2015
• Send meeting minutes and agendas to Edwina McKinney – Mike Heath – due 7/28/2015
• Draft Gantt – Katherine Popejoy – due 7/29/2015
• Draft Risk Plan – Ervin Xheneti – due 7/29/2015
• Draft Risk Register – Ted Lozano – due 7/29/2015
71
KANOE, a Subsidiary of KAYAK
Meeting Minutes Page 3
(19) Next Steps
1. Finalize Risk Plan
2. Finalize Risk Register
(20) Force Field Debrief
+ -
Followed the agenda order Team members arrived late
Finished on time Location was noisy and crowded
Completed all deliverables for 7/28/15 Spent longer on certain topics, forcing us to spend less
time on others
72
KANOE, a Subsidiary of KAYAK
Meeting Minutes Page 1
MEETING MINUTES
(1) Project ID Capstone – Group 4
(2) Project Title Travel Convention - The Big Travel Expo
(3) Project Sponsor Edwina McKinney
(4) Business Project Manager Ted Lozano
(5) Technical Project Manager Tracy Baker
(6) Start Date July 8, 2015 (7) End Date March 15, 2016
(8) Meeting Date Wednesday, July 29, 2015
(9) Meeting Time 7:00pm – 9:00pm
(10) Meeting Location SDSU Classroom
(11) Meeting Invitees Ted Lozano, Tracy Baker, Mike Heath, Ervin Xheneti,
Jody Taylor, Katherine Popejoy
(12) Meeting CC Edwina McKinney
(13) Absent N/A
(14) Prepared By Katherine Popejoy
(15) Agenda Topics
Agenda Topic 1 Review Meeting Minutes from Previous Meeting – All – 7:00pm
Agenda Topic 2 Review Submitted Work – Mike Heath – 7:05pm
Agenda Topic 3 MS Project Schedule – Katherine Popejoy – 7:25pm
Agenda Topic 4 Project Risk Plan – Ervin Xheneti – 8:00pm
Agenda Topic 5 Risk Register – Ted Lozano – 8:30pm
Agenda Topic 6 Procurement Plan – Tracy Baker – 8:45pm
Force Field Debrief – All - 8:55pm
(16) List of Handouts
Handout 1 Draft MS Project Schedule
Handout 2 Draft RACI (Original copy and copy containing Paul’s recommendations)
73
KANOE, a Subsidiary of KAYAK
Meeting Minutes Page 2
(17) Notes / Discussion Topics
A) Agenda Topic 1: Review Meeting Minutes from Previous Meeting - All
• Everyone okay with previous meeting minutes
B) Agenda Topic 2: Review Submitted Work – Mike Heath
• RACI: Discussed Paul’s suggested revisions. Agreed on final format
• Charter/WBS/Scope Statement: Complete. Moving to a finalized documents folder
C) Agenda Topic 3: MS Project Schedule – Katherine Popejoy
• Discussed possibility of reorganizing the flow of the schedule
• Katherine Popejoy to revise structure of schedule and add resources and predecessors by next meeting
D) Agenda Topic 4: Project Risk Plan – Ervin Xheneti
• Discussed existing template and obtained new template from instructor
• Ervin Xheneti to update Risk Plan on new template by next meeting
E) Agenda Topic 5: Risk Register – Ted Lozano
• Reviewed draft risk register
• Ted Lozano to update Risk Register on new template by next meeting
F) Agenda Topic 6: Procurement Plan – Tracy Baker
• Transferred responsibility of drafting the procurement plan to Jody Taylor
• Tracy Baker to begin drafting the PowerPoint presentation
(18) List of New Action Items
• Complete and send final RACI – Mike Heath – due 7/29/2015
• Complete meeting minutes – Katherine Popejoy – due 7/30/2015
• Complete next meeting’s agenda – Tracy Baker – due 8/1/2015
• Complete Rev. 2 of Schedule in MS Project and send to Shawn Hall – Katherine Popejoy – due 7/31/2015
• Complete Risk Plan draft – Ervin Xheneti – due 8/2/2015
• Transcribe Risk Register onto new template – Ted Lozano – due 8/2/2015
• Draft Procurement Plan – Jody Taylor – due 8/2/2015
• Begin PowerPoint Presentation – Tracy Baker – due 8/2/2015
• Book Study Room at Mission Valley Library for 8/2/2015 @ 1400 – Mike Heath – 8/2/2015
• Prepare pictures of previous Capstone presentations – Mike Heath – 8/2/2015
• Send meeting minutes and agendas to Edwina McKinney – Mike Heath – due 8/4/2015
(19) Next Steps
1. Finalize schedule in MS Project
2. Finalize Risk Plan
3. Finalize Risk Register
4. Draft Procurement Plan
5. Begin Assembling PowerPoint Presentation
74
KANOE, a Subsidiary of KAYAK
Meeting Minutes Page 3
(20) Force Field Debrief
+ -
Started meeting early @ 1815 Confusion with risk template
Finished meeting early @ 2000
Divided work equally and quickly (Performing phase)
Followed agenda well
75
KANOE, a Subsidiary of KAYAK
Meeting Minutes Page 1
MEETING MINUTES
(1) Project ID Capstone – Group 4
(2) Project Title Travel Convention - The Big Travel Expo
(3) Project Sponsor Edwina McKinney
(4) Business Project Manager Ted Lozano
(5) Technical Project Manager Tracy Baker
(6) Start Date July 8, 2015 (7) End Date March 15, 2016
(8) Meeting Date Sunday, August 02, 2015
(9) Meeting Time 2:00pm – 4:00pm
(10) Meeting Location Mission Valley Public Library – Study Room B
(11) Meeting Invitees Ted Lozano, Tracy Baker, Mike Heath, Ervin Xheneti,
Jody Taylor, Katherine Popejoy
(12) Meeting CC Edwina McKinney
(13) Absent N/A
(14) Prepared By Katherine Popejoy
(15) Agenda Topics
Agenda Topic 1 Review Meeting Minutes from Previous Meeting – All – 2:00pm
Agenda Topic 2 Review submitted work – Mike Heath – 2:05pm
Agenda Topic 3 MS Project Schedule – Katherine Popejoy – 2:10pm
Agenda Topic 4 Project Risk Plan and Risk Register – Ervin Xheneti and Ted Lozano – 2:45pm
Agenda Topic 5 Procurement Plan – Jody Taylor – 3:15pm
Agenda Topic 6 Final Presentation – Mike Heath and Tracy Baker – 3:35pm
Force Field Debrief – 3:50pm
(16) List of Handouts
N/A
76
FINAL COMPLETE BINDER
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FINAL COMPLETE BINDER
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FINAL COMPLETE BINDER
FINAL COMPLETE BINDER

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FINAL COMPLETE BINDER

  • 1. KANOE, A SUBSIDIARY OF KAYAK MIKE HEATH TRACY BAKER KATHERINE POPEJOY JODY TAYLOR ERVIN XHENETI TED LOZANO The Big Travel Expo San Diego March 16-20, 2016 1
  • 2. KANOE, A Subsidiary of KAYAK TABLE OF CONTENTS Project Charter ..............................................................................................................................3 Scope Statement .............................................................................................................................7 Work Breakdown Structure .......................................................................................................17 RACI document ...........................................................................................................................19 MS Project Schedule....................................................................................................................20 Risk Management Plan................................................................................................................23 Procurement Plan ........................................................................................................................34 Meeting Agendas..........................................................................................................................40 Meeting Minutes...........................................................................................................................58 Presentation Slides.......................................................................................................................84 2
  • 3. KANOE, a Subsidiary of KAYAK Project Charter 1 THE BIG TRAVEL EXPO PROJECT CHARTER (1) Project Title The Big Travel Expo (2) Project Sponsor Edwina McKinney, VP Business Development (3) Business Project Manager Ted Lozano (4) Technical Project Manager Tracy Baker (5) Start Date July 8, 2015 (6) End Date March 15, 2016 (7) Primary Submitting Organization KANOE, a Subsidiary of KAYAK (8) Document Date July 28, 2015 Business Justification and Objectives (9) Business Need To host a five-day travel industry trade show to share products and information with our business partners and the travel consumer regarding the latest trends, upcoming industry changes, and industry-related news. (10) Project Summary and Business Objectives With this event, we can fill a need in the travel industry to educate and invigorate the consumer on the latest travel trends. Additionally, we can strengthen our parent company brand, build loyalty, increase sales, and generate referrals, which can lead to innovation, new business opportunities, and solidify important partnerships in the travel industry. From this event’s lessons learned, we plan to host future travel events on a semi-annual basis. (11) Potential Alternatives • Hire an event planning company to organize trade show instead of doing the logistics internally. • Partner with another travel company and sponsor the event together. Project Information (12) Anticipated Funding Source& Basis for Estimate This event will be self –supporting and profit generating. Vendor booth fees, consumer entry fee, and sponsorship and promotional opportunities will finance the event. Since this funding will not be realized until the event is concluded, initial funding will be provided by the parent company, KAYAK. 3
  • 4. KANOE, a Subsidiary of KAYAK Project Charter 2 (13) Investment Summary Type of Cost CostEstimateRange A) One-Time Costs Lower Upper 1. Venue $ 50,000 $ 100,000 2. Rentals $ 10,000 $ 100,000 3. Marketing $ 10,000 $ 50,000 4. Event Staff $ 10,000 $ 50,000 5. Insurance $ 2,000 $ 3,000 6. Entertainment $ 5,000 $ 10,000 Total One-Time Project Costs $ 87,000 $ 313,000 B) Annual / Ongoing Costs 1. Ticket Provider $ 460 $ 795 2. Software, Electronics, Equipment $ 5,000 $ 50,000 Total Ongoing Project Costs $ 5,460 $ 50,795 (14a) Project Risk Tolerance A) Risk Tolerance (1-10) A rating of 1 indicates the organization is willing to tolerate very little risk in reaching the project goal A rating of 10 indicates the organization is willing to tolerate significant risk in reaching the project goal Organizational Project Goals Risk Limit Cost 3 Schedule 1 Scope 7 Quality 3 B) List any specific priorities for cost, schedule, or scope elements: • Schedule – the event datesare non-negotiable once the venue has been booked. • Quality – since this is our first event, and we are representing our parent company, KAYAK, we must deliver a professional, high-quality product. • Cost – the risk of going over budget is high since this is our first event. KAYAK is willing to tolerate this risk to ensure the schedule and quality. C) List any specific risks that must be avoided in the execution of the project: • Avoid having event date near any other travel shows that might be coming to San Diego • Avoid having event date on the same day as other major events in San Diego 4
  • 5. KANOE, a Subsidiary of KAYAK Project Charter 3 (14b) Project Risk Level A) Risk Scale (1 = lowest risk, 10 = highest risk) Risk Risk Scale (1-10) Risk Level (High, Medium, Low, N/A) Go over budget 8 High Don’t sell all available booth space 4 Medium Sell fewer than 3,000 tickets 6 Medium Issue with venue 2 Low Event cancellation 1 Low Fraudulent tickets 2 Low Stolen property 3 Low Dangerous or unsafe exhibits 3 Low Technical issues 4 Medium Reach maximum ticket sales 3 Low Sell all booth spaces 3 Low B) Reasons for Risk if other than Low • Do not sell all available booth space – Med Risk – Vendors are unfamiliar with our business name • Sell fewer than 3,000 tickets – Med Risk – Public unfamiliar with our business, already other travel shows in San Diego • Technical issues – Med Risk – Mobile technology will be used, may have poor power/internet connections C) High-level Risks • Go over budget – High Risk – This is KANOE’s first trade show, so there may be hidden costs. D) Risk Management • Go over budget – generate more revenue by selling more booths/tickets, increase marketing, contact potential sponsors, sell more promotional items (ads, gear, etc.) • Don’t sell all available booth space – increase marketing and research, reduce booth cost, provide opportunities for companies to be “charter vendors” • Sell fewer than 3,000 tickets – offer tickets on Groupon, do radio and television giveaways, offer door prizes. Secure high-profile keynote speakers to generate interest • Technical issues – have back-up equipment and power on site, hire technical support for event, have paper documentation of ticket sales available if scanners go down 5
  • 6. KANOE, a Subsidiary of KAYAK Project Charter 4 (15) Project Schedule and Work Description A) Activity / Milestone / Event B) Duration C) Deliverables Project Planning 60 days Charter,Project Mgmt. Plan, Risk Mgmt. Plan, Procurement Plan Procurement 60 days Contractor Agreements Marketing 3 months Approved Print Materials and Media Ads Facilities 6 months Venue Contract Event Planning 6 months Final Program/Agenda, Schedule of Events, Staffing assignments Registration 4 months Vendor List, Ticket Sale Reports, Exhibitor Packets Project Closeout 60 days Lessons Learned (16) Assumptions / Constraints / Dependencies Assumptions: • Parent company will provide all budget needs • Hotel/Venue provides parking for all attendees • Peak travel season is April through September Constraints: • Maximum of 100 vendor booths • Event must take place prior to peak travel season Dependencies: • KAYAK will provide initial funding and assist in making contacts for booth vendors and event sponsors. (17) Project Organization Role Organization Name Project Sponsor KAYAK Edwina McKinney Business Project Manager KANOE Ted Lozano Technical Project Manager KANOE Tracy Baker Key Stakeholder/Steering Committee KAYAK Paul Morris Key Stakeholder/Steering Committee KAYAK Geri Wales Key Stakeholder/Steering Committee KAYAK Eve Babcock Key Stakeholder/Steering Committee KAYAK Shawn Hall (18) Project Sponsor Sign-off Name: Sign-off Date: 6
  • 7. KANOE, a Subsidiary of KAYAK Project Scope Statement 1 Project Scope Statement Prepared by: KANOE, a Subsidiary of KAYAK Date: March 16 – 20, 2016 Scope Statement Revision History Rev. Rev. Date Description Prepared by 1 7/27/2015 First Draft Tracy Baker 2 7/28/2015 Second Revision Tracy Baker 3 8/8/2015 Third Revision Mike Heath 4 8/14/2015 Final Version Katherine Popejoy 7
  • 8. KANOE, a Subsidiary of KAYAK Project Scope Statement 2 Table of Contents A. Executive Summary.......................................................................................... 3 B. Business Objectives......................................................................................... 3 C. Project Description........................................................................................... 4 D. Project Approach.............................................................................................. 6 E. Project Estimates.............................................................................................. 6 F. Project Controls ................................................................................................ 7 G. Authorizations .................................................................................................. 9 H. Scope Statement Approval Form/Signatures............................................... 10 8
  • 9. KANOE, a Subsidiary of KAYAK Project Scope Statement 3 A. Executive Summary KANOE, a Subsidiary of KAYAK, is a leader in the travel industry and is hosting a 5-day trade show, The Big Travel Expo. The trade show will take place on March 16 – 20, 2016. The trade show will be attended by 3,000 – 4,000 consumers of the general public. There will be 100 Vendor Booths. Educational seminars will be offered to attendees. This event will be financially self-supporting. B. Business Objectives KANOE is a newly formed subsidiary of the parent company, KAYAK. We were developed for the sole mission of planning and executing travel related trade shows. Our primary business objective is to organize and host a 5-Day Travel Trade Show in San Diego, California on March 16 – 20, 2016. With this event, we can fill a need in the travel industry to educate and invigorate the consumer on the latest travel trends. Additionally, we can strengthen our parent company brand, build loyalty, increase sales, and generate referrals, which can lead to innovation, new business opportunities, and solidify important partnerships in the travel industry. From the lessons learned from this event, we will host future travel events on a semi-annual basis. 9
  • 10. KANOE, a Subsidiary of KAYAK Project Scope Statement 4 C. Project Description 1. Scope Includes: Organizing and hosting a 5-Day travel show on March 16-20, 2016. Does Not Include: Future trade shows, making profits for parent company. 2. Completion Criteria: All work to be completed by first day of Trade Show, March 16, 2016. Project to formally close-out within 60-days after event or before, May 20, 2016. 3. Risk Assessment: The projects most significant risk is the schedule as there is no slack on the deadline of March 16, 2016. The other primary risks are quality and cost. These two risks will be incurred by the parent company, KAYAK. If the event quality is not what is promised then the KAYAK brand will be tarnished. For cost, any budget overruns will need to be financed by KAYAK. 4. Constraints: 1. Maximum of 100 vendor booths 2. Event must take place prior to peak travel season 5. Dependency Linkages: Parent company, KAYAK, will provide all initial funding and assist in making contacts for booth vendors and event sponsors. 6. Impacts: Strengthen our parent company brand, build loyalty, increase sales, and generate referrals. 7. Measures of Project Success: 1. Trade Show is produced on March 16-20, 2016. 2. Trade Show is financially self-sustaining. 3. 80 Vendor booths are sold (80%). 4. 3,000 or more attendee from general public. 8. Assumptions: 1. Parent company will provide all budget needs. 2. Hotel/Venue will provide parking. 3. Peak Travel Season is April through September 9. Critical Success Factors 1. Parent company, KAYAK, provides funding 2. 80% Vendor booths are sold 3. Minimum of 3,000 attendees 10
  • 11. KANOE, a Subsidiary of KAYAK Project Scope Statement 5 10. Roles and Project Stakeholders Roles The following role definitions are being applied to the resources assigned to this project: Project Sponsor Provides executive team approval and sponsorship for the project. Has budget ownership for the project and is the major stakeholder and recipient for the project deliverables. Project Manager Provides overall management to the project. Accountable for establishing a Project Charter, developing and managing the work plan, securing appropriate resources and delegating the work and insuring successful completion of the project. All project team members report to the project manager. Handles all project administrative duties, interfaces to project sponsors and owners and has overall accountability for the project. Steering committee Provide assistance in resolving issues that arise beyond the project manager’s jurisdiction. Monitor project progress and provide necessary tools and support when milestones are in jeopardy. Stakeholders Key provider of requirements and recipient of project deliverable and associated benefits. Deliverable will directly enhance the stakeholders’ business processes and environment. Majority of stakeholders for this project will be agency heads, CIO’s, and project management representatives. Team Member Working project team member who analyzes, designs and ultimately improves or replaces the business processes. This includes collaborating with teams to develop high level process designs and models, understanding best practices for business processes and partnering with team members to identify appropriate opportunities, challenging the old rules of the business and stimulating creating thinking, and identifying organizational impact areas. Stakeholders: • Project Sponsor • Project Manager • Project Team • Finance • Procurement Dpt. • Hotel Management • Marketing • Security • ThunderTix • Scheduler 11
  • 12. KANOE, a Subsidiary of KAYAK Project Scope Statement 6 D. Project Approach KAYAK, our parent company, will provide our financing and the critical business connections to initially launch and sell this trade show to our vendors. KANOE will plan, organize and execute the event. KANOE will contract with industry experts for marketing, booking talent, staffing, ticket sales to the general public, and providing security for the event. E. Project Estimates 1. Estimated Schedule Key Project milestones relative to project start are as follows: Project Milestones Target Date Project Start 07/08/15 Venue Procurement 10/01/15 Project Planning 09/08/15 Procurement 11/30/15 Marketing 03/16/16 Event Planning 01/15/16 Registration 02/30/16 Project Closeout 05/20/16 Project Completion 05/20/16 2. Resource Requirements – Team and Support Resources The following personnel resources are required to complete this project: Personnel Resource Types Quantity Event Staff 30 KANOE Staff 15 Marketing 5 Finance 2 Procurement 2 Scheduler 1 Security 10 Total Personnel Resources 65 3. Estimated Cost Expense Original Budget Current Budget Spent to Date Est. to Complete Current Forecast Variance Venue $50,000 Rentals $75,000 Marketing $40,000 Event Staff $50,000 Security $30,000 Insurance $ 3,000 Entertainment $50,000 Outside Services $1,000 Software $20,000 Hardware $30,000 Total $349,000 12
  • 13. KANOE, a Subsidiary of KAYAK Project Scope Statement 7 4. Checkpoint/ Funding Schedule Expense Original Budget Deposit Due Date Checkpoint Date Final Payment Date Venue $50,000 10/01/15 01/15/16 02/01/16 Rentals $75,000 01/15/16 02/15/16 03/30/16 Marketing $40,000 10/01/15 12/01/15 03/30/16 Event Staff $50,000 N/A 02/01/15 03/30/16 Security $30,000 N/A 02/01/15 03/16/16 Insurance $ 3,000 09/30/15 12/01/15 04/15/16 Entertainment $50,000 10/01/15 12/01/15 03/30/16 Outside Services $1,000 09/30/15 09/01/15 03/30/16 Software $20,000 09/30/15 11/01/15 12/01/15 Hardware $30,000 09/30/15 02/01/15 03/30/15 Total $349,000 F. Project Controls 1. Steering Committee Meetings: Steering Committee Meetings will occur monthly on the 15th of every month. If the 15th occurs on a weekend, the meeting will be scheduled for the following Monday. 2. Monthly Status Reports: Status reports will include budget, risks, milestones, and any issues or concerns that may arise. Reports are due the 15th of every month to the key stakeholders. 3. Risk Management Organizational Risk Tolerance (1-5) A rating of 1 indicates the organization is willing to tolerate very little risk in reaching the project goal A rating of 10 indicates the organization is willing to tolerate significant risk in reaching the project goal Organizational Project Goals Risk Limit Cost 4 Schedule 1 Scope 4 Quality 2 Specific priorities for cost, schedule, or scope elements: • Schedule – the event dates are non-negotiable once the venue has been booked • Quality – Since this is our first event, and we are representing our parent company; KAYAK.com, we must deliver a professional, high-quality product. • Cost – The risk of going over budget is high since this is our first event. KAYAK is willing to tolerate this risk to ensure the schedule and quality. Specific risks that must be avoided in the execution of the project: • Avoid having event date near any other travel shows that might be coming to San Diego • Avoid having event date on the same day as other major events in San Diego 13
  • 14. KANOE, a Subsidiary of KAYAK Project Scope Statement 8 Project Risks and Risk Score(1 = lowest risk, 25 = highest risk) Risk Risk Score (1-25) Risk Level (High, Medium, Low, N/A) Go over budget 8 High Don’t sell 80% of booth space 12 Medium Sell fewer than 3,000 tickets 10 Medium Issue with venue 5 Low Event cancellation 5 Low Stolen property 6 Low Dangerous or unsafe exhibits 8 Low Technical issues 8 Medium Reach maximum ticket sales 12 Low Sell all booth spaces 12 Low Reasons for Risk Score if other than Low • Don’t sell all available booth space – Med Risk – Vendors will be unfamiliar with our product • Sell fewer than 3,000 tickets – Med Risk – Public unfamiliar with our business, already other travel shows in San Diego • Technical issues – Med Risk – Mobile technology will be used, may have poor power/internet connections High-level Risks – How risk will impact the project • Over budget – High Risk – This is KANOE’s first show, so there may be some hidden costs. Risk Management – How we will address the documented risks • Go over budget – Generate more revenue by selling more booths/tickets, increase marketing, contact potential sponsors, sell more promotional items (ads, gear, etc.) • Don’t sell all available booth space – Increase marketing and research, reduce booth cost, provide opportunities for companies to be “charter vendors” • Sell fewer than 3,000 tickets – Offer tickets on Groupon, do radio and television giveaways, offer door prizes. Secure high-profile keynote speakers to generate interest • Technical issues – Have back-up equipment and power on site, hire technical support for event, have paper documentation of ticket sales available if scanners go down 4. Change Management: All changes to Project Scope or approved Project Schedule will be approved by Project Sponsor and documented on the Change Log. 5. Communication Management : All communication will follow the Communication Plan. 14
  • 15. KANOE, a Subsidiary of KAYAK Project Scope Statement 9 G. Authorizations The Scope Statement will be approved by: The Project Manager The Project Lead The Project Sponsor Project Changes will be approved by: The Project Lead Project deliverables will be approved/accepted by: The Project Lead The Project Sponsor The Key Stakeholders Specific task responsibilities of project resources will be defined in the Project/work Plan. 15
  • 16. KANOE, a Subsidiary of KAYAK Project Scope Statement 10 H. Scope Statement Approval Form/Signatures Scope Statement Approval Form Project Name: The Big Travel Expo Project Manager: The purpose of this document is to provide a vehicle for documenting the initial planning efforts for the project. It is used to reach a satisfactory level of mutual agreement between the project manager and the project sponsors on the objectives and scope of the project before significant resources are committed and expenses incurred. I have reviewed the information contained in this Scope Statement and agree. Name Signature Date The signatures of the people above relay an understanding in the purpose and content of this document by those signing it. By signing this document you agree to this as the formal Project Scope Statement. 16
  • 17. KANOE, a Subsidiary of KAYAK Work Breakdown Structure 1 WBS for The Big Travel Expo 1 Big Travel Expo 1.1. Project Planning 1.1.1. Create Project Charter 1.1.1.1 Identify Goals 1.1.1.2 Identify Boundaries 1.1.1.3 Identify Deliverables 1.1.1.4 Set Budget 1.1.2. Write Project Scope Statement 1.1.3. Create WBS 1.1.4. Create Work Breakdown Structure 1.1.5. Create RACI document 1.1.6. Develop Risk Management Plan 1.1.6.1. Create Risk Register 1.1.7. Develop Project Procurement Plan 1.1.8. Create Communications Plan 1.1.9. Create Human Resources Plan 1.2. Procurement 1.2.1. Request for Bids for Venue 1.2.1.1. Select Venue 1.2.1.2. Sign contracts 1.2.2. Sign annual contract with ThunderTix 1.2.3. Sign contract with Marketing Firm 1.2.4. Sign contracts with Keynote Speakers 1.2.5. Request for Proposal for Security Agencies 1.2.5.1. Select Security agency 1.2.5.2. Sign contract agreement with Security Agency 1.3. Marketing 1.3.1. Identify Marketing Goals 1.3.2. Select Marketing Firm 1.3.3. Approve print materials 1.3.4. Approve website, social media, Radio, TV ads 17
  • 18. KANOE, a Subsidiary of KAYAK Work Breakdown Structure 2 1.3.5. Begin advertisements in all markets 1.4. Facilities 1.4.1. Research Venue Requirements 1.4.2. Schedule On-site visits 1.4.3. Select Venue 1.4.4. Booth Set-up 1.4.5. Booth Breakdown 1.4.5.1. Clean up 1.4.5.2. Final walk-through with Hotel Mgmt 1.5. Event Planning 1.5.1. Train Event Staff 1.5.2. Approve Schedule (This includes all speeches, workshops, and events) 1.5.3. Approve Floor Plans 1.5.4. Solicit Keynote Speakers 1.5.5. Approve Keynote Speakers 1.5.6. Security 1.5.6.1. Research Security agencies for event coverage 1.5.6.2. Select Security Agency 1.5.7. Receive supplies from ThunderTix 1.6. Registration 1.6.1. Open ticket sales to the public 1.6.2. Identify Major Sponsors 1.6.3. Approve Vendor Registration Packages 1.6.4. Distribute Vendor Registration Packages 1.6.5. Develop check-in process 1.6.6. Review and Approve check-in process 1.7. Project Closeout 1.7.1. Close all contracts 1.7.2. Balance Budget 1.7.3. Record Lessons Learned 1.7.4. Formally close out project 18
  • 19. Project Sponsor Project Manager Public Relations Finance Procurement Hotel Management Marketing Security ThunderTix Scheduler Logistics Project Planning Plan Project A R I C C C I C Marketing Develop Marketing Plan C A C C C R I Facilities Select Venue I A I C C C I R Booth Set Up / Break Down I A C I I I R Event Planning Approve Event Schedule C A C I R I Approve Floor Plan C A I I I I R Approve Keynote Speakers C A R C I I I I I Procurement Sign agreements with Contractors I A C R I C C C I Registration Register Vendors I A C I R I Approve Check-in Process I A C C C R I Project Closeout Balance Budget I A I R C I I Record Lessons Learned A R C C I Formally Close Project A R I C I I I KANOE RACI Role Project Deliverable (or Activity) 19 KANOE, a Subsidiary of KAYAK
  • 20. ID Task Name Dur Start Finish Cost Pred Suc 0 Big Travel Expo 239 d Wed 7/8/15 Fri 6/10/16 $334,511.21 1 Start Project 0 d Wed 7/8/15 Wed 7/8/15 $0.00 3 2 Project Planning 58 d Wed 7/8/15 Fri 9/25/15 $15,241.21 3 Identify Goals 3 d Wed 7/8/15 Fri 7/10/15 $320.00 1 4SS,5SS,6SS 4 Identify Boundaries 4 d Wed 7/8/15 Mon 7/13/15 $320.00 3SS 7 5 Identify Deliverables 4 d Wed 7/8/15 Mon 7/13/15 $320.00 3SS 7 6 Set Budget 8 d Wed 7/8/15 Fri 7/17/15 $400.00 3SS 7 7 Create Project Charter 10 d Mon 7/20/15 Fri 7/31/15 $3,200.00 4,5,6 8,9 8 Write Project Scope Statement 10 d Mon 8/3/15 Fri 8/14/15 $1,600.00 7 16 9 Create WBS 10 d Mon 8/3/15 Fri 8/14/15 $1,600.00 7 10 10 Create RACI Document 2 d Mon 8/17/15 Tue 8/18/15 $640.00 9 11,12 11 Develop Project Procurement Plan 10 d Wed 8/19/15 Tue 9/1/15 $1,333.33 10 16 12 Create Communications Plan 10 d Wed 8/19/15 Tue 9/1/15 $1,454.55 10 13,14 13 Create Human Resources Plan 10 d Wed 9/2/15 Tue 9/15/15 $1,600.00 12 16 14 Develop Risk Management Plan 10 d Wed 9/2/15 Tue 9/15/15 $1,600.00 12 15 15 Create Risk Register 8 d Wed 9/16/15 Fri 9/25/15 $853.33 14 16 16 Planning Complete 0 d Fri 9/25/15 Fri 9/25/15 $0.00 15,8,13,11 27,18,28,30,32 17 Procure Venue 38 d Mon 9/28/15 Thu 11/19/15 $54,650.00 18 Research Venues 15 d Mon 9/28/15 Mon 10/19/15 $1,400.00 16 19 19 Request for Proposals for Venue 10 d Tue 10/20/15 Mon 11/2/15 $700.00 18 20 20 Research Venue Requirements 5 d Tue 11/3/15 Mon 11/9/15 $1,200.00 19 21,57 21 Schedule On‐site Visits 3 d Tue 11/10/15 Thu 11/12/15 $720.00 20 22 22 Select Venue 2 d Fri 11/13/15 Mon 11/16/15 $560.00 21 23 23 Sign Contract with Venue 3 d Tue 11/17/15 Thu 11/19/15 $50,070.00 22 24 24 Venue Procured 0 d Thu 11/19/15 Thu 11/19/15 $0.00 23 37,41 25 Event Planning 63 d Mon 9/28/15 Wed 12/30/15 $64,410.00 26 Procure Contractors 13 d Mon 9/28/15 Thu 10/15/15 $54,650.00 27 Sign Annual Contract with  ThunderTix 3 d Mon 9/28/15 Wed 9/30/15 $870.00 16 34,61 28 Solicit Marketing Firm 10 d Mon 9/28/15 Fri 10/9/15 $1,400.00 16 29 7/8 Project Manager Project Manager Project Manager Project Manager Project Manager 9/25 Procurement Dept Procurement Dept Facilities Dept Facilities Dept Procurement Dept Procurement Dept,Venue 11/19 Procurement Dept,ThunderTix[1] M B E M B E M B E M B E M B E M B E M B E M July Septem NovembJanuary March May July KANOE, a Subsidiary of KAYAK 20
  • 21. ID Task Name Dur Start Finish Cost Pred Suc 29 Sign Contract with Marketing  Firm 1 d Tue 10/13/15 Tue 10/13/15 $70.00 28 48,34 30 Solicit Keynote Speakers 10 d Mon 9/28/15 Fri 10/9/15 $1,400.00 16 31,42 31 Sign Contracts with Keynote  Speakers 3 d Tue 10/13/15 Thu 10/15/15 $50,140.00 30 35 32 Solicit Temp Agency for Event  Staff 5 d Mon 9/28/15 Fri 10/2/15 $700.00 16 33 33 Sign Contract with Temp Agency 1 d Mon 10/5/15 Mon 10/5/15 $70.00 32 34 34 Contractors Procured 0 d Tue 10/13/15 Tue 10/13/15 $0.00 27,29,33 39 35 Develop Event Schedule 30 d Fri 10/16/15 Mon 11/30/15 $7,200.00 31 36 36 Approve Event Schedule 5 d Tue 12/1/15 Mon 12/7/15 $160.00 35 39 37 Design Floor Plans 20 d Fri 11/20/15 Mon 12/21/15 $1,200.00 24 38 38 Approve Floor Plans 5 d Tue 12/22/15 Wed 12/30/15 $1,200.00 37 39 39 Event Planning Complete 0 d Wed 12/30/15 Wed 12/30/15 $0.00 38,34,36 66 40 Registration 85 d Tue 10/13/15 Wed 2/17/16 $20,670.00 41 Open ticket sales to the public 1 d Fri 11/20/15 Fri 11/20/15 $70.00 24 46 42 Identify Major Sponsors 35 d Tue 10/13/15 Wed 12/2/15 $8,400.00 30 43 43 Develop Vendor Registration  Packages 30 d Thu 12/3/15 Tue 1/19/16 $7,200.00 42 44 44 Approve Vendor Registration  Packages 5 d Wed 1/20/16 Tue 1/26/16 $1,400.00 43 45 45 Distribute Vendor Registration  Packages 15 d Wed 1/27/16 Wed 2/17/16 $3,600.00 44 46 46 Registration Complete 0 d Wed 2/17/16 Wed 2/17/16 $0.00 45,41 66 47 Marketing 105 d Wed 10/14/15 Tue 3/15/16 $62,640.00 48 Identify Marketing Goals 10 d Wed 10/14/15 Tue 10/27/15 $2,400.00 29 49,51,53 49 Develop Print Materials 20 d Wed 10/28/15 Tue 11/24/15 $9,800.00 48 50 50 Approve Print Materials 3 d Wed 11/25/15 Tue 12/1/15 $720.00 49 54 51 Create Website and Develop Media Campaign 30 d Wed 10/28/15 Thu 12/10/15 $7,200.00 48 52 Procurement Dept Procurement Dept,Keynote Speakers Procurement Dept Procurement Dept 10/13 Scheduler Project Manager Facilities Dept Facilities Dept 12/30 Procurement Dept Marketing Dept Scheduler Procurement Dept Scheduler 2/17 Marketing Dept,Print Materials Marketing Dept Marketing Dept M B E M B E M B E M B E M B E M B E M B E M July Septem NovembJanuary March May July KANOE, a Subsidiary of KAYAK 21
  • 22. ID Task Name Dur Start Finish Cost Pred Suc 52 Approve website, social media,  radio, and TV ads 3 d Fri 12/11/15 Tue 12/15/15 $720.00 51 54 53 Run and maintain advertisements 95 d Wed 10/28/15 Tue 3/15/16 $41,800.00 48 54,66 54 Marketing Complete 0 d Tue 3/15/16 Tue 3/15/16 $0.00 53,50,52 66 55 Event Preparation 86 d Tue 11/10/15 Tue 3/15/16 $46,900.00 56 Procure Security 16 d Tue 11/10/15 Thu 12/3/15 $34,480.00 57 Request for Proposal for  Security Agents 10 d Tue 11/10/15 Mon 11/23/15 $2,800.00 20 58 58 Select Security Agency 3 d Tue 11/24/15 Mon 11/30/15 $840.00 57 59 59 Sign Contract Agreement with  Security Agency 3 d Tue 12/1/15 Thu 12/3/15 $30,840.00 58 60 60 Security Procured 0 d Thu 12/3/15 Thu 12/3/15 $0.00 59 64 61 Obtain supplies from ThunderTix 1 d Wed 3/9/16 Wed 3/9/16 $240.00 27 62 62 Determine Check‐in Process 1 d Thu 3/10/16 Thu 3/10/16 $240.00 61 63 63 Review and Approve Check‐in  Process 1 d Fri 3/11/16 Fri 3/11/16 $240.00 62 64,65 64 Train Event Staff 4 d Sat 3/12/16 Tue 3/15/16 $10,560.00 63,60 66 65 Booth Set‐Up 2 d Mon 3/14/16 Tue 3/15/16 $1,140.00 63 66 66 EVENT 5 d Wed 3/16/16 Sun 3/20/16 $17,200.00 65,53,39,46,71,72,73,68 67 Clean Up 4 d Mon 3/21/16 Thu 3/24/16 $2,400.00 68 Booth Breakdown and Clean Up 3 d Mon 3/21/16 Wed 3/23/16 $2,160.00 66 69 69 Venue Walk‐through with Hotel  Management 1 d Thu 3/24/16 Thu 3/24/16 $240.00 68 74 70 Project Closeout 60 d Mon 3/21/16 Fri 6/10/16 $50,400.00 71 Close all contracts 60 d Mon 3/21/16 Fri 6/10/16 $16,800.00 66 74 72 Balance budget 60 d Mon 3/21/16 Fri 6/10/16 $14,400.00 66 74 73 Record Lessons Learned 60 d Mon 3/21/16 Fri 6/10/16 $19,200.00 66 74 74 Project Closed 0 d Fri 6/10/16 Fri 6/10/16 $0.00 71,72,73,69 Marketing Dept 3/15 Procurement Dept Procurement Dept Procurement Dept 12/3 Facilities Dept[300 Facilities Dept 6/10 M B E M B E M B E M B E M B E M B E M B E M July Septem NovembJanuary March May July KANOE, a Subsidiary of KAYAK 22
  • 23. KANOE, a Subsidiary of KAYAK Risk Management Plan 1 THE BIG TRAVEL EXPO MARCH 16-20, 2016 SAN DIEGO RISK MANAGEMENT PLAN Prepared by: KANOE, a Subsidiary of KAYAK 23
  • 24. KANOE, a Subsidiary of KAYAK Risk Management Plan 2 RISK MANAGEMENT PLAN VERSION HISTORY Version # Implemented By Revision Date Approved By Approval Date Reason 1.0 Ted Lozano 7/31/2015 Ted Lozano 08/01/2015 Initial Risk Management Plan draft 1.1 Tracy Baker 8/5/2015 Ted Lozano 8/5/2015 Edit part of plan 1.2 Ervin Xheneti 8/9/2015 Ted Lozano 8/9/2015 Incorporated sponsor’s recommendations 1.3 Tracy Baker 8/12/2015 Ted Lozano 8/12/2015 Grammar, minor edits. 24
  • 25. KANOE, a Subsidiary of KAYAK Risk Management Plan 3 TABLE OF CONTENTS 1 INTRODUCTION.................................................................................................................... 4 1.1 Purpose Of The Risk Management Plan ................................................................... 4 2 RISK MANAGEMENT PROCEDURE ................................................................................ 4 2.1 Process....................................................................................................................... 4 2.2 Risk Identification..................................................................................................... 4 2.3 Risk Analysis............................................................................................................. 4 2.3.1 Qualitative Risk Analysis .................................................................................... 4 2.3.2 Quantitative Risk Analysis .................................................................................. 5 2.4 Risk Response Planning............................................................................................ 5 2.5 Risk Monitoring, Controlling, And Reporting.......................................................... 6 3 TOOLS AND PRACTICES .................................................................................................... 6 3.1 FLOW CHART......................................................................................................... 6 3.2 CHECKLIST ANALYSIS ........................................................................................ 6 3.3 SWOT Analysis......................................................................................................... 6 4 RISK MANAGEMENT PLAN APPROVAL........................................................................ 7 5 APPENDICES .......................................................................................................................... 8 5.1 APPENDIX A: REFERENCES................................................................................ 8 5.2 APPENDIX B: KEY TERMS.................................................................................. 9 5.3 APPENDIX C: RISK REGISTER ......................................................................... 10 5.4 APPENDIX D: PROBABILITY AND IMPACT MATRIX ................................. 11 25
  • 26. KANOE, a Subsidiary of KAYAK Risk Management Plan 4 1 INTRODUCTION 1.1 PURPOSE OF THE RISK MANAGEMENT PLAN This Risk Management Plan outlines the risks that are associated with production of The Big Travel Expo. This plan details how the risks are identified, analyzed, and managed. This plan also includes the risk management activities that will be performed and how those activities will be recorded and monitored. 2 RISK MANAGEMENT PROCEDURE 2.1 PROCESS Risks will be identified at the onset of the project and updated constantly as the project progresses to minimize their impact. The project manager, working with the project team and project sponsors, will ensure that risks are actively identified, analyzed, and managed throughout the life of the project. The steps for accomplishing this are outlined in the following sections. The project team will meet once a week to review and update the risks and their responses. 2.2 RISK IDENTIFICATION Risk identification will involve the project team, appropriate stakeholders, and will include an evaluation of environmental factors, organizational culture, and the project management plan including the project scope. Careful attention will be given to the project deliverables, assumptions, constraints, WBS, budget, resource plan, and other key project documents. 2.3 RISK ANALYSIS All risks identified will be assessed to identify the range of possible project outcomes. Qualification will be used to determine which risks are the top risks to pursue and respond to and which risks can be ignored. 2.3.1 Qualitative Risk Analysis The probability and impact of occurrence for each identified risk will be assessed by the project team using the following approach: Probability • High 4 to 5 on the Risk Register Probability Rating • Medium 2 to 3 on the Risk Register Probability Rating. • Low 1 to 2 on the Risk Register Probability Rating 26
  • 27. KANOE, a Subsidiary of KAYAK Risk Management Plan 5 Impact • High We would consider a high impact risk one that has a rating of 4 to 5 according to the Impact category of Risk Register. • Medium We would consider a medium impact risk one that has a rating of 2 to 3 in the Risk Register. • Low Any risk with a rating of 1 to 2 in the Risk Register. Risks that fall within the RED and ORANGE zones on our Probability and Impact Matrix will have risk response planning which may include both risk mitigation and risk contingency plan. See Appendix D. 2.3.2 Quantitative Risk Analysis Analysis of risk events that have been prioritized using the qualitative risk analysis process and their affect on project activities will be estimated, a numerical rating applied to each risk based on this analysis, and then documented in this section of the risk management plan. 2.4 RISK RESPONSE PLANNING Each major risk (those falling in the Red & Orange zones) will be assigned to a project team member for monitoring purposes to ensure that the risk will not “fall through the cracks”. For each major risk, one of the following approaches will be selected to address it: • Avoid Eliminate the threat by eliminating the cause • Mitigate Identify ways to reduce the probability or the impact of the risk • Accept Nothing will be done • Transfer Make another party responsible for the risk (e.g., buy insurance, outsourcing) For each risk that will be mitigated, the project team will identify ways to prevent the risk from occurring or reduce its impact or probability of occurring. This may include prototyping, adding tasks to the project schedule, adding resources, etc. For each major risk that is to be mitigated or that is accepted, a course of action will be outlined for the event that the risk does materialize in order to minimize its impact. 27
  • 28. KANOE, a Subsidiary of KAYAK Risk Management Plan 6 2.5 RISK MONITORING, CONTROLLING, AND REPORTING The level of risk on a project will be tracked, monitored and reported throughout the project lifecycle. A “Top 10 Risk List” will be maintained by the project team and will be reported as a component of the project status reporting process for this project. All project change requests will be analyzed for their possible impact to the project risks. Management will be notified of important changes to risk status as a component to the Executive Project Status Report. 3 TOOLS AND PRACTICES A Risk Log will be maintained by the project manager and will be reviewed as a standing agenda item for project team meetings. 3.1 FLOW CHART Plan Risk Management  Identify Risk  Perform Qualitative Analysis  Perform Quantitative Analysis  Plan Risk Responses  Control Risk 3.2 CHECKLIST ANALYSIS Developed based on historical information and knowledge from previous similar projects and lowest level of RBS. Reviewed during project closure to incorporate lessons learned. 3.3 SWOT ANALYSIS Strengths Parent company initial funding Expo show will be self-sustaining Educate the travel consumer Weaknesses Lack of experience Opportunities Strengthen parent companies brand Increase sales for parent company Future business opportunities Threats Not enough vendor booths sold Not enough consumer tickets sold Technical issues Go over budget 28
  • 29. KANOE, a Subsidiary of KAYAK Risk Management Plan 7 4 RISK MANAGEMENT PLAN APPROVAL The undersigned acknowledge they have reviewed the Risk Management Plan for the Big Travel Expo Project. Changes to this Risk Management Plan will be coordinated with and approved by the undersigned or their designated representatives. Ervin Xheneti, Author Date Project Risk Manager KANOE Ted Lozano, Reviewer Date Project Manager KANOE Edwina McKinney, Approver Date VP of Business Development KAYAK 29
  • 30. KANOE, a Subsidiary of KAYAK Risk Management Plan 8 5 APPENDICES 5.1 APPENDIX A: REFERENCES The following table summarizes the documents referenced in this document. Document Name Description Location References List of supporting documents. Appendix A Key Terms List of terms and acronyms used in this document. Appendix B Risk Register Detailed list of the risks with ranking and score with planned risk response Appendix C Probability and Impact Matrix Grid for mapping the probability of risk occurrence and impact on project objectives Appendix D 30
  • 31. KANOE, a Subsidiary of KAYAK Risk Management Plan 9 5.2 APPENDIX B: KEY TERMS The following table explains key terms and acronyms used in this document. Key Term Description RBS Risk Breakdown Structure SWOT Analysis Analysis of the Strengths, Weaknesses, Opportunities, and Threats WBS Work Breakdown Structure 31
  • 32. KANOE, a Subsidiary of KAYAK Risk Management Plan 10 5.3 APPENDIX C: RISK REGISTER Risk Category Probability Impact Risk Score Risk Ranking Risk Response Trigger Risk Owner Inablility to sell more than 80% of available booth spaces may negatively impact the total revenue generated. Cost, Quality 3 4 12 1 Will mitigate this risk by increasing promotional efforts and offering "charter vendor" status with special rates to high profile exhibitors. Two weeks prior to the event, there are still 30 or more booth spaces unsold. Marketing, Public Relations, Project Manager Reaching maximum ticket sales may prevent people from attending the event. Scope, Cost 3 4 12 2 Will accept this risk as a sign of good marketing procedures, and will incorporate best practices for future events. Two weeks prior to the event, the general public tickets have sold out. Marketing, Public Relations The booth spaces may sellout, therefore vendors might be turned down from participating. Scope, Cost 3 4 12 3 Will accept this risk as a sign of vendor interest in the event, and will use the same practice for future events. Two weeks prior to the event, all the booth spaces have sold out. Marketing, Public Relations Selling fewer than 3,000 tickets to general public will negatively impact the amount of revenue expected from tickets sales. Cost 2 5 10 4 Will mitigate this risk by signing high profile keynote speakers and sponsors, offering specials on GroupOn, doing radio and tv giveaways, offering door prizes, etc. Three weeks prior to the event, there are still 25% of tickets unsold. Marketing, Public Relations Because this is our first event, budget overruns are possible. Cost 4 2 8 5 Will mitigate this risk by increasing sales of booths/tickets and other promotional items. The Marketing Dept. has exceeded the funds allocated a month prior to the event. Marketing, Finance Dept. Unsafe exibit booths or vendor behavior can cause injury, which will may result in negative public opinion and/or potential lawsuit. Quality 2 4 8 6 Will transfer this risk to an SME contractor that can inspect and guarantee the proper construction of the booths and proper use during the event. Vendor booths breaking down. Logistics, Project Manager Technical issues (e.g., poor Wifi coverage) could result in delays and unhappy vendors and customers. Quality 4 2 8 7 Will mitigate this risk by having back-up equipment and power on-site, contract technical support, and have back-up paper documentation. Inability to scan tickets or vendors, or inability to connect to internet. ThunderTix Theft during the event could result in unhappy vendors and customers. Quality 2 3 6 8 Will mitigate this risk by contracting elite security agency to monitor the facility throughout the event. Vendor complaint about inventory missing. Security Trade show venue has an issue such as a catastrophic event (e.g., earthquake, flooding), which may force the relocation of the event. Schedule 1 5 5 9 Will transfer the risk to the venue by having them contractually obligated to secure another venue. Venue has not been procured by 11/19/2015. Procurement If the event is cancelled, Kanoe - our company created for this sole purpose - may cease to exist. Schedule, Scope 1 5 5 10 Will mitigate the risk by ensuring that we only contract with industry experts in conventions and travel industries. Deliverables are not being met and/or ticket/booth sales are very low. Marketing, Procurement Risk Identification Risk ResponseQualitative Rating KANOE Risk Register 32
  • 33. KANOE, a Subsidiary of KAYAK Risk Management Plan 11 5.4 APPENDIX D: PROBABILITY AND IMPACT MATRIX KANOE Risk Matrix Insignificant Minor Moderate Major Catastrophic Almost Certain 5 10 15 20 25 Likely 4 8 12 16 20 Possible 3 6 9 12 15 Unlikely 2 4 6 8 10 Rare 1 2 3 4 5 Consequence Likelihood 33
  • 34. KANOE, a Subsidiary of KAYAK Procurement Plan 1 PROCUREMENT PLAN Project ID Capstone – Group 4 Project Title The Big Travel Expo Project Sponsor Edwina McKinney Business Project Manager Ted Lozano Project Start Date July 8, 2015 End Date March 15, 2016 PROCUREMENT INITIATION Procurement Objective Procurement will secure a one-year agreement with ticketing vendor for registration services to include: ticketing, purchasing web page, bar code scanners, and point of sale system. Procure venue large enough to host a travel show with approximately 100 vendor booths and floor space to accommodate 3,000 - 4,000 patrons. Venue must include separate meeting space for keynote speakers, entertainment, and an area for food demonstration/preparation. Marketing support will be procured from an experienced advertising agency to include advertising in print, TV, radio, and social media. KANOE will contract with a security agency to provide 24-hour security of venue during the five-day trade show. The security agency will provide staffing to secure entrances and patrol booth areas during event hours with one roving patrol to ensure security of venue after hours. Staffing services to provide ticket scanning, registration services, man information booths, and improve customer interaction. A talent agency will be procured to secure high profile keynote speakers as well as entertainment to help draw patrons to show. KANOE will acquire insurance coverage for venue through parent corporation as a rider on existing policy. Monetary obligation for insurance will be handled through KANOE. Procure computers and required software to outfit KANOE office space for 15 employees and video conferencing equipment for meetings. Computers will have current processor technology and required peripherals as well as all software necessary to conduct everyday administrative duties and presentations. 34
  • 35. KANOE, a Subsidiary of KAYAK Procurement Plan 2 Estimated Cost Service to Procure Estimated Cost Ticketing and Registration Services $ 800/Annually Conference Venue $50,000 Marketing Services $40,000 Security Services $30,000 Event Staffing $50,000 Entertainment $50,000 Insurance $ 3,000 Computers $30,000 Software $20,000 Make vs. Buy Item Make / Buy Description Venue Buy Facility to hold trade show must be procured due to the size requirements necessary to accommodate 2,000 - 3,000 customers. Marketing Services Buy Procured due to limited internal resources. External marketing contractor will have more resources and expertise to apply to project increasing quality and reach of marketing campaign. Ticketing / Registration Buy Procurement will secure a one-year agreement with ticketing agency for registration services to include: Ticketing, Purchasing web page, bar code scanners, and Point of Sale system. Security Services Buy Security services are outside the scope of KANOE Staffing expertise. Having a professional security firm present at the event will provide safety for patrons and exhibitors. Staffing Buy Staffing services to provide ticket scanning, registration services, man information booths and improve customer interaction. Provide necessary on-site human resources. Talent Agency Buy Contract with a well-known talent agency to attract high- profile Keynote Speakers. This will help draw customers to the trade show and increase event participation. Insurance Make KANOE will acquire insurance coverage for venue through parent corporation as a rider on existing policy. It is financially prudent to this event as a rider on the existing policy. IT Buy Computers and required software to outfit KANOE office space for 15 employees and one conference room for meetings. Computers will have current processor technology and required peripherals as well as all software necessary to conduct everyday administrative duties. 35
  • 36. KANOE, a Subsidiary of KAYAK Procurement Plan 3 Vendor Selection Venue will be procured using RFP process. Prospective sellers will be given a 30-day deadline for submission and no late submissions will be evaluated. A single source will be contracted using a firm fixed price contract to minimize risk of sub-contractor cost to KANOE. Marketing Firm will be procured using RFP process with a pre-proposal conference to answer questions of prospective bidders. A single source will be contracted with a cost plus award fee contract. Contractor will receive bonus based on quality of product, timeliness of delivery, ingenuity, and cost effectiveness. Security Services will be procured using RFSQ process. Only bids from pre-qualified sellers will be reviewed. Selection to be based on experience, capabilities, and price. A single source will be contracted using a firm fixed price contract. Staffing Services will be procured using RFSQ process. Only bids from pre-qualified sellers will be reviewed. Selection will be based on experience, qualifications, and price. A single source will be contracted using a firm fixed price contract. Talent Agency will be procured using RFSQ process. Only bids from pre-qualified sellers will be reviewed. Selection to be based on experience, qualifications, and price. A single source will be contracted using a firm fixed price contract. Computers and Software will be procured through an RFB process. Bids requested from prospective sellers. No pre-bidders conference. Selection will be based on price. A single source will be contracted using a firm fixed price contract Ticketing and Registration will be procured from list of prospective sellers. Ticketing agency annual membership will be purchased online. Selection will be based on features of system, ease of use, and price against similar online ticketing services. 36
  • 37. KANOE, a Subsidiary of KAYAK Procurement Plan 4 PROCUREMENT PLANNING Selection Process and Criteria Venue – will be procured through RFP / RFQ process using best value evaluation process. Criteria to be evaluated will be size, reputation, technical expertise, price, and availability of on-site cooking facilities. Marketing Services - will be procured through RFP / RFQ process. A pre-proposal conference will be held to answer all questions of potential sellers. Contract awarded using best value evaluation process. Criteria to be evaluated will be capabilities, quality of work, technical expertise, and price. Security Services - will be procured using pre-qualified sellers list. Selected from a list of candidates generated from statements of qualifications and references received and verified. Selection criteria evaluated will be experience, capabilities, and price. Staffing Services - will be procured using pre-qualified sellers list. Selection will be from a list of candidates generated from statements of qualifications and references received and verified. Selection criteria to be evaluated will be experience, capabilities, and price. Computers and software - will be procured using RFB process. Prospective sellers will be contacted and bids solicited. Company with lowest bid to be selected. Ticketing and Registration – Ticketing agency will be selected after market research is conducted by KANOE staff. Criteria to be evaluated will be software features, ease of use, and price. Procurement Planning Communications Management All procurement documentation will be available to KANOE team members via Google Drive document sharing portal (Google Docs). Procurement shall be an agenda item at each weekly staff meeting. The agenda and minutes from each meeting will be forwarded via email to sponsors. All updated documents will be posted via communications manager who will automatically generate email informing rest of team. Contract payments will be in accordance with checkpoint / funding schedule. Any requests to deviate from scheduled payments must be approved through project manager and finance department. 37
  • 38. KANOE, a Subsidiary of KAYAK Procurement Plan 5 Checkpoint / Funding Schedule Expense Original Budget Deposit Due Date Checkpoint Date Final Payment Date Venue $50,000 10/01/15 01/15/16 02/01/16 Rentals $75,000 01/15/16 02/15/16 03/30/16 Marketing $40,000 10/01/15 12/01/15 03/30/16 Event Staff $50,000 N/A 02/01/15 03/30/16 Security staffing $30,000 N/A 02/01/15 03/16/16 Insurance $ 3,000 09/30/15 12/01/15 04/15/16 Entertainment $50,000 10/01/15 12/01/15 03/30/16 Outside Services $ 1,000 09/30/15 09/01/15 03/30/16 Software $20,000 09/30/15 11/01/15 12/01/15 Hardware $30,000 09/30/15 02/01/15 03/30/15 Total $349,000 Evaluation Criteria / Weighting Item: Conference Venue Scoring Criteria: Reputation, Technical Expertise, Price, Cooking Facilities Scoring Table (weights): 40% Technical Expertise , 25% Reputation, 20% Price, 15% Cooking Facilities Contract Type Services will be secured through a Firm Fixed Price (FFP) contract with a lump sum pay out to be paid within 30-days of event conclusion. We chose the FFP contract because we wanted a firm price for a specific service without the possibility of the vendor later adjusting prices based off of demand, economic adjustments, or sub-contractor over-runs. 38
  • 39. KANOE, a Subsidiary of KAYAK Procurement Plan 6 Project Procurement Team The following personnel are required for approval of any procurement contracts with manufacturers / contractors. Approval Level Name Procurement Role Project Approval Ted Lozano Project Manager Department Approval Jody Taylor Logistics Manager Vendor Management Procurement Manager will manage all contracts for this project. Monthly communication via email will be conducted with all vendors on status of deliverables 9 to 3 months out from event and weekly thereafter. Once deliverables are received from vendor, the product will be reviewed for correctness and quality before payment will be issued. Time sheets documenting all man hours will be delivered monthly on the 21 st by close of business. If the 21 st is on a weekend, time sheets will be delivered the Friday before. Project Procurement Plan / Signatures Project Name: The Big Travel Expo Project Manager: Ted Lozano I have reviewed the information contained in this Project Procurement Plan and agree: Jody Taylor, Author Date Logistics Manager KANOE Ted Lozano Date Project Manager KANOE Edwina McKinney Date VP of Business Development KAYAK The signatures above indicate an understanding of the purpose and content of this document by those signing it. By signing this document, they agree to this as the formal Project Procurement Plan. 39
  • 40. KANOE, a Subsidiary of KAYAK Meeting Agenda Page 1 MEETING AGENDA (1) Project ID Capstone – Group 4 (2) Project Title Travel Convention – The Big Travel Expo (3) Project Sponsor Edwina McKinney (4) Business Project Manager Ted Lozano (5) Technical Project Manager Tracy Baker (6) Start Date July 8, 2015 (7) End Date March 15, 2016 (8) Meeting Date Saturday, July 11, 2015 (9) Meeting Time 10:00am – 11:30am (10) Meeting Location Mission Valley Coffee Bean (11) Meeting Invitees Ted Lozano, Tracy Baker, Mike Heath, Ervin Xheneti, Katherine Popejoy (12) Meeting CC Edwina McKinney (13) Prepared By Tracy Baker (14) Meeting Title Meeting Agenda – Travel Expo (15) Meeting Purpose The purpose of this meeting is to finalize the project topic and begin work on the Project Charter. 40
  • 41. KANOE, a Subsidiary of KAYAK Meeting Agenda Page 2 (16) Agenda Topics Start Time 10:00am Check – in 10:10am Summarize last meeting and Finalize Team’s Business – Tracy Baker • Decide type of business in travel industry 10:20am Business Objectives – All • Decide why we, as a business, are doing this event. 10:30am Group Name – All • Brainstorm a group/team name 10:40am Travel Events – Ervin Xheneti • Research update, understand different types of travel events, discuss narrowing scope 10:50am Project Charter – All • Review what team members have completed • Breakdown Charter to determine what needs to be done, and assign tasks 11:15am Templates – Mike Heath • Review uploaded templates, discuss order to be completed and who will be responsible 11:20am Next Meeting – review what needs to get done 11:25am Meeting Evaluation – Force Field De-Brief 11:30am Meeting Concludes 41
  • 42. KANOE, a Subsidiary of KAYAK Meeting Agenda Page 1 MEETING AGENDA (1) Project ID Capstone – Group 4 (2) Project Title Travel Convention – The Big Travel Expo (3) Project Sponsor Edwina McKinney (4) Business Project Manager Ted Lozano (5) Technical Project Manager Tracy Baker (6) Start Date July 8, 2015 (7) End Date March 15, 2016 (8) Meeting Date Wednesday, July 15, 2015 (9) Meeting Time 6:30pm – 8:45pm (10) Meeting Location SDSU Classroom (11) Meeting Invitees Ted Lozano, Tracy Baker, Mike Heath, Ervin Xheneti, Katherine Popejoy (12) Meeting CC Edwina McKinney (13) Prepared By Tracy Baker (14) Meeting Title Meeting 2 Agenda – Travel Expo (15) Meeting Purpose The purpose of this meeting is to discuss and finalize the Project Charter and WBS, and start working on the RACI Chart. 42
  • 43. KANOE, a Subsidiary of KAYAK Meeting Agenda Page 2 (16) Agenda Topics Start Time 6:30pm Review Meeting Minutes from previous meeting – All • Make any corrections • Review what was decided 6:35pm Project Key Area update on Research / Project Charter – All • Promoting Event, Registration/fee for public – Katherine Popejoy • Vendor, Registration and Fees – Tracy Baker • Schedule of Events – Ted Lozano • Venue – Mike Heath • Food Vendors/Logistics – Ervin Xheneti 7:00pm Project Scope – All • Review and finalize Scope 7:10pm Deliverables – All • Review List – any additions, remove 7:20pm Project Charter – All • Breakdown Charter to determine what needs to be done, assign tasks 7:45pm WBS (Work Breakdown Schedule) – All • Discuss what needs to be done • Assign tasks 8:10pm RACI Chart – All • Discuss what needs to be done • Assign Tasks 8:30pm Next Meeting – review what needs to get done 8:40pm Meeting Evaluation – Force Field De-Brief 8:45pm Meeting Concludes 43
  • 44. KANOE, a Subsidiary of KAYAK Meeting Agenda Page 1 MEETING AGENDA (1) Project ID Capstone – Group 4 (2) Project Title Travel Convention – The Big Travel Expo (3) Project Sponsor Edwina McKinney (4) Business Project Manager Ted Lozano (5) Technical Project Manager Tracy Baker (6) Start Date July 8, 2015 (7) End Date March 15, 2016 (8) Meeting Date Friday, July 17, 2015 (9) Meeting Time 5:00pm – 6:30pm (10) Meeting Location Mission Valley Coffee Bean (11) Meeting Invitees Ted Lozano, Tracy Baker, Mike Heath, Ervin Xheneti, Katherine Popejoy, Jody Taylor (12) Meeting CC Edwina McKinney (13) Prepared By Tracy Baker (14) Meeting Title Meeting 3 Agenda – The Big Travel Expo (15) Meeting Purpose The purpose of this meeting is to edit and finalize the Project Charter and the WBS. 44
  • 45. KANOE, a Subsidiary of KAYAK Meeting Agenda Page 2 (16) Agenda Topics Start Time 5:00pm Review Meeting Minutes from previous meeting – All • Make any corrections 5:05pm Project Charter – Ted Lozano, Katherine Popejoy, and Tracy Baker • Review work completed in last meeting • Have other team members review • Identify any areas needing revision or additional work • Set a deadline to complete and submit Project Charter 5:30pm WBS – Mike Heath, Jody Taylor, and Ervin Xheneti • Review work completed in last meeting • Have other team members review • Identify any areas needing revision or additional work • Set a deadline to complete and submit WBS 6:00pm Project Scope – All • Review requirements • Divide work and assign tasks • Set a deadline to complete and submit the Project Scope 6:10pm Project Deliverables – All • Review List – any additions, remove, finalize 6:15pm RACI Chart – Jody Taylor • Discuss what needs to be done • Assign Tasks • Set a deadline to complete 6:20pm Next Meeting – review what needs to get done 6:25pm Meeting Evaluation – Force Field De-Brief 6:30pm Meeting Concludes 45
  • 46. KANOE, a Subsidiary of KAYAK Meeting Agenda Page 1 MEETING AGENDA (1) Project ID Capstone – Group 4 (2) Project Title Travel Convention – The Big Travel Expo (3) Project Sponsor Edwina McKinney (4) Business Project Manager Ted Lozano (5) Technical Project Manager Tracy Baker (6) Start Date July 8, 2015 (7) End Date March 15, 2016 (8) Meeting Date Wednesday, July 22, 2015 (9) Meeting Time 7:00pm – 9:00pm (10) Meeting Location SDSU Classroom (11) Meeting Invitees Ted Lozano, Tracy Baker, Mike Heath, Ervin Xheneti, Katherine Popejoy, Jody Taylor (12) Meeting CC Edwina McKinney (13) Prepared By Tracy Baker (14) Meeting Title Meeting 4 Agenda – The Big Travel Expo (15) Meeting Purpose The purpose of this meeting is to edit and finalize the Project Charter and WBS. 46
  • 47. KANOE, a Subsidiary of KAYAK Meeting Agenda Page 2 (16) Agenda Topics Start Time 7:00pm Review Meeting Minutes from previous meeting – All • Make any corrections 7:05pm Project Charter – Ted Lozano and Katherine Popejoy • Review charter comment from Paul • Identify any areas needing revision or additional work • Set a deadline to complete and submit final Project Charter 7:30pm WBS – Mike Heath, Jody Taylor, and Ervin Xheneti • Review WBS comments from Paul Morris • Identify any areas needing revision or additional work • Set a deadline to complete and submit WBS 8:00pm Project Scope – All • Review requirements • Divide work and assign tasks • Set a deadline to complete and submit the Project Scope 8:30pm RACI Chart – Jody Taylor • Update • Set a deadline to complete 8:40pm Next Meeting – review what needs to get done 8:45pm Meeting Evaluation – Force Field De-Brief 9:00pm Meeting Concludes 47
  • 48. KANOE, a Subsidiary of KAYAK Meeting Agenda Page 1 MEETING AGENDA (1) Project ID Capstone – Group 4 (2) Project Title Travel Convention – The Big Travel Expo (3) Project Sponsor Edwina McKinney (4) Business Project Manager Ted Lozano (5) Technical Project Manager Tracy Baker (6) Start Date July 8, 2015 (7) End Date March 15, 2016 (8) Meeting Date Monday, July 27, 2015 (9) Meeting Time 6:00pm – 7:30pm (10) Meeting Location Mission Valley Coffee Bean (11) Meeting Invitees Ted Lozano, Tracy Baker, Mike Heath, Ervin Xheneti, Katherine Popejoy, Jody Taylor (12) Meeting CC Edwina McKinney (13) Prepared By Tracy Baker (14) Meeting Title Meeting 5 Agenda – The Big Travel Expo (15) Meeting Purpose The purpose of this meeting is to finalize Project Charter,WBS and RACI and to begin work on the Project Scope, MS Project Schedule and Risk Management Plan. 48
  • 49. KANOE, a Subsidiary of KAYAK Meeting Agenda Page 2 (16) Agenda Topics Start Time 6:00pm Review Meeting Minutes from previous meeting – All • Make any corrections 6:05pm Project Charter – Ted Lozano, Katherine Popejoy, and Tracy Baker • Review last charter comments from Paul • Identify any areas needing revision or additional work • Set a deadline to finalize and submit final Project Charter 6:15pm WBS – Mike Heath, Jody Taylor, and Ervin Xheneti • Review last WBS comments from Paul • Identify any areas needing revision or additional work • Set a deadline to finalize and submit final WBS 6:25pm RACI Chart – Jody Taylor • Review last RACI comments from Paul • Identify any areas needing revision or additional work • Set a deadline to finalize and submit final RACI 6:35pm Project Scope – Tracy Baker • Review first draft of Project Scope • Identify any areas needing additional work • Assign tasks to complete Project Scope • Set a deadlines to complete tasks and submit the Project Scope 6:50pm MS Project Schedule – Katherine Popejoy • Identify what needs to be done for Project Schedule • Discuss Critical Path, Key Deliverables, Milestones, Resource Table • Assign tasks to complete the Project Schedule • Set deadline for first draft to be completed 7:10pm Project Risk Plan and Risk Register – All • Review Risk Plan and Risk Register Templates to develop key elements of Risk Management Plan • Identify and assign tasks to complete the Risk Plan and Risk Register • Set deadline for first draft to be completed 7:25pm Meeting Evaluation – Force Field De-Brief 7:30pm Meeting Concludes 49
  • 50. KANOE, a Subsidiary of KAYAK Meeting Agenda Page 1 MEETING AGENDA (1) Project ID Capstone – Group 4 (2) Project Title Travel Convention – The Big Travel Expo (3) Project Sponsor Edwina McKinney (4) Business Project Manager Ted Lozano (5) Technical Project Manager Tracy Baker (6) Start Date July 8, 2015 (7) End Date March 15, 2016 (8) Meeting Date Wednesday, July 29, 2015 (9) Meeting Time 7:00pm – 9:00pm (10) Meeting Location SDSU Classroom (11) Meeting Invitees Ted Lozano, Tracy Baker, Mike Heath, Ervin Xheneti, Katherine Popejoy, Jody Taylor (12) Meeting CC Edwina McKinney (13) Prepared By Tracy Baker (14) Meeting Title Meeting 6 Agenda – The Big Travel Expo (15) Meeting Purpose The purpose of this meeting is to begin work on the MS Project Schedule and the Risk Management Plan. 50
  • 51. KANOE, a Subsidiary of KAYAK Meeting Agenda Page 2 (16) Agenda Topics Start Time 7:00pm Review Meeting Minutes from previous meeting – All • Make any corrections 7:05pm Review submitted work – Mike Heath • Project Charter, WBS, RACI, Scope Statement – any revisions needed? • Set revision deadlines 7:25pm MS Project Schedule – Katherine Popejoy • Identify what needs to be done for Project Schedule • Discuss Critical Path, Key Deliverables, Milestones, Resource Table • Assign tasks to complete the Project Schedule • Set deadline for first draft to be completed 8:00pm Project Risk Plan and Risk Register – Ervin Xheneti • Review Risk Plan Templates to develop key elements of Risk Management Plan • Identify and assign tasks to complete the Risk Plan • Set deadline for first draft to be completed 8:30pm Risk Register – Ted Lozano • Review Risk Register Templates • Identify and assign tasks to complete the Risk Register • Set deadline for first draft to be completed 8:45pm Procurement Plan – Tracy Baker • Briefly review Procurement Plan requirements • Identify and assign tasks • Set deadline for first draft to be completed 8:55pm Meeting Evaluation – Force Field De-Brief 9:00pm Meeting Concludes 51
  • 52. KANOE, a Subsidiary of KAYAK Meeting Agenda Page 1 MEETING AGENDA (1) Project ID Capstone – Group 4 (2) Project Title Travel Convention – The Big Travel Expo (3) Project Sponsor Edwina McKinney (4) Business Project Manager Ted Lozano (5) Technical Project Manager Tracy Baker (6) Start Date July 8, 2015 (7) End Date March 15, 2016 (8) Meeting Date Sunday, August 2, 2015 (9) Meeting Time 2:00pm – 4:00pm (10) Meeting Location Mission Valley Public Library – Study Room B (11) Meeting Invitees Ted Lozano, Tracy Baker, Mike Heath, Ervin Xheneti, Katherine Popejoy, Jody Taylor (12) Meeting CC Edwina McKinney (13) Prepared By Tracy Baker (14) Meeting Title Meeting 7 Agenda – The Big Travel Expo (15) Meeting Purpose The purpose of this meeting is finalize MS Project Schedule and to continue to work on the Risk Management and Procurement Plan. 52
  • 53. KANOE, a Subsidiary of KAYAK Meeting Agenda Page 2 (16) Agenda Topics Start Time 2:00pm Review Meeting Minutes from previous meeting – All • Make any corrections 2:05pm Review submitted work – Mike Heath • RACI – discuss final comments from Paul 2:10pm MS Project Schedule – Katherine Popejoy • Review MS Project Schedule • Discuss Critical Path, Key Deliverables, Milestones, Resource Table • Identify what needs to be done to finalize Schedule • Agree on deadline for submission 2:45pm Project Risk Plan and Risk Register – Ervin Xheneti and Ted Lozano • Review work completed on Risk Plan and Register • Identify what needs to be done to complete the Risk Plan • Set deadline for next draft to be completed 3:15pm Procurement Plan – Jody Taylor • Discuss Procurement Plan requirements • Identify what needs to be done to complete plan and assign tasks • Set deadline for next draft to be completed 3:35pm Final Presentation – Mike Heath and Tracy Baker • Review Capstone presentations from former students • Review first outline of PowerPoint presentation • Decide presentation topics 3:50pm Meeting Evaluation – Force Field De-Brief 4:00pm Meeting Concludes 53
  • 54. KANOE, a Subsidiary of KAYAK Meeting Agenda Page 1 MEETING AGENDA (1) Project ID Capstone – Group 4 (2) Project Title Travel Convention – The Big Travel Expo (3) Project Sponsor Edwina McKinney (4) Business Project Manager Ted Lozano (5) Technical Project Manager Tracy Baker (6) Start Date July 8, 2015 (7) End Date March 15, 2016 (8) Meeting Date Wednesday, August 5, 2015 (9) Meeting Time 7:00pm – 9:00pm (10) Meeting Location SDSU Classroom (11) Meeting Invitees Ted Lozano, Tracy Baker, Mike Heath, Ervin Xheneti, Katherine Popejoy, Jody Taylor (12) Meeting CC Edwina McKinney (13) Prepared By Tracy Baker (14) Meeting Title Meeting 8 Agenda – The Big Travel Expo (15) Meeting Purpose The purpose of this meeting is finalize MS Project Schedule and to continue to work on the Risk Management and Procurement Plan. 54
  • 55. KANOE, a Subsidiary of KAYAK Meeting Agenda Page 2 (16) Agenda Topics Start Time 7:00pm Review Meeting Minutes from previous meeting – All • Make any corrections 7:05pm Review submitted work – Mike Heath and Katherine Popejoy • MS Schedule – review comments from Shawn Hall and document updates from last meeting 7:15pm Project Risk Plan and Risk Register – Ervin Xheneti and Ted Lozano • Review work completed on Risk Plan and Register • Identify what needs to be done to complete the Risk Plan • Set deadlinefor next draft and final project submission 8:00pm Procurement Plan – Jody Taylor • Discuss Procurement Plan work • Identify what needs to be done to complete plan and assign tasks • Set deadline for next draft and final project submission 8:15pm PowerPoint Presentation – Mike Heath and Tracy Baker • Review first outline of PowerPoint presentation • Decide presentation topics • Identify want needs to be done to complete the presentation • Set deadline for next draft and final project submission 8:40pm Project Binder – Mike Heath • Discuss requirements and format of binder • Identify what needs to be done and assign tasks • Set deadlines for completion 8:50pm Meeting Evaluation – Force Field De-Brief 9:00pm Meeting Concludes 55
  • 56. KANOE, a Subsidiary of KAYAK Meeting Agenda Page 1 MEETING AGENDA (1) Project ID Capstone – Group 4 (2) Project Title Travel Convention – The Big Travel Expo (3) Project Sponsor Edwina McKinney (4) Business Project Manager Ted Lozano (5) Technical Project Manager Tracy Baker (6) Start Date July 8, 2015 (7) End Date March 15, 2016 (8) Meeting Date Sunday, August 9, 2015 (9) Meeting Time 1:30pm – 3:30pm (10) Meeting Location Mission Valley Library (11) Meeting Invitees Ted Lozano, Tracy Baker, Mike Heath, Ervin Xheneti, Katherine Popejoy, Jody Taylor (12) Meeting CC Edwina McKinney (13) Prepared By Tracy Baker (14) Meeting Title Meeting 9 Agenda – The Big Travel Expo (15) Meeting Purpose The purpose of this meeting is finalize the Risk Management and Procurement Plan and to begin work on the PowerPoint Presentation. 56
  • 57. KANOE, a Subsidiary of KAYAK Meeting Agenda Page 2 (16) Agenda Topics Start Time 1:30pm Review Meeting Minutes from previous meeting – All • Make any corrections 1:35pm Project Risk Plan and Risk Register – Ervin Xheneti and Ted Lozano • Review comments from Geri Wales • Review work completed on Risk Plan and Register • Identify what still needs to be done to complete the Risk Plan • Set deadline for final project submission 2:00pm Procurement Plan – Jody Taylor • Review comments from Eve Babcock • Identify what needs to be done to finalize Procurement Plan • Set deadline for final project submission 2:15pm PowerPoint Presentation – Mike Heath and Tracy Baker • Review outline of PowerPoint presentation – decide format • Decide presentation topics • Identify want needs to be done to complete the presentation • Set deadline for next draft and final project submission 3:00pm Project Binder – Mike Heath • Discuss requirements and format of binder • Identify what needs to be done and assign tasks • Set deadlines for completion 3:25pm Meeting Evaluation – Force Field De-Brief 3:30pm Meeting Concludes 57
  • 58. KANOE, a Subsidiary of KAYAK Meeting Minutes Page 1 MEETING MINUTES (1) Project ID Capstone – Group 4 (2) Project Title Travel Convention (3) Project Sponsor Edwina McKinney (4) Business Project Manager Ted Lozano (5) Technical Project Manager Tracy Baker (6) Start Date July 8, 2015 (7) End Date TBD (8) Meeting Date Wednesday, July 8, 2015 (9) Meeting Time 7:00pm – 9:00pm (10) Meeting Location SDSU Classroom (11) Meeting Invitees Ted Lozano, Tracy Baker, Mike Heath, Ervin Xheneti, Katherine Popejoy (12) Meeting CC Edwina McKinney (13) Absent N/A (14) Prepared By Katherine Popejoy (15) Agenda Topics Agenda Topic 1 Read and Discuss Capstone Guidelines – All – 7:00pm Agenda Topic 2 Choose a project – All Agenda Topic 3 Assign roles and distribute tasks for next meeting – All Next Steps (16) List of Handouts Handout 1 Capstone Guidelines Handout 2 Class 1 handouts 58
  • 59. KANOE, a Subsidiary of KAYAK Meeting Minutes Page 2 (17) Notes / Discussion Topics A) Agenda Topic 1: Read and Discuss Capstone Guidelines - All • Reviewed Guidelines independently • Discussed each project option in depth and narrowed down options B) Agenda Topic 2: Choose a project - All • Chose project 8: Trade show/convention • Brainstormed ideas and decided to do a travel convention • Discussed briefly the logistics and requirements for hosting a travel convention C) Agenda Topic 3: Assign roles and distribute tasks for next meeting - All • Roles: o Ted Lozano: Project Manager o Tracy Baker: Meeting Leader/Facilitator o Mike Heath: Communicator o Ervin Xheneti: Market Research o Katherine Popejoy: Scribe (18) List of New Action Items • Draft project scope for charter – Tracy and Katherine – due 7/11/2015 • Draft project resources for charter – Mike – due 7/11/2015 • Draft project risks for charter – Ted – due 7/11/2015 • Research logistics of planning and running a travel convention – Ervin – due 7/11/2015 • Complete next meeting’s agenda – Tracy – due 7/10/2015 • Complete meeting minutes and distribute to team for review – Katherine – due 7/11/2015 • Send agenda and meeting minutes to Edwina – Mike – due 7/15/2015 (19) Next Steps 1. Decide company name 2. Determine project end date 3. Complete draft project charter 4. Draft WBS 5. Draft RACI 59
  • 60. KANOE, a Subsidiary of KAYAK Meeting Minutes Page 1 MEETING MINUTES (1) Project ID Capstone – Group 4 (2) Project Title Travel Convention - The Big Travel Expo (3) Project Sponsor Edwina McKinney (4) Business Project Manager Ted Lozano (5) Technical Project Manager Tracy Baker (6) Start Date July 8, 2015 (7) End Date March 15, 2016 (8) Meeting Date Saturday, July 11, 2015 (9) Meeting Time 10:00am – 11:30am (10) Meeting Location Mission Valley Coffee Bean (11) Meeting Invitees Ted Lozano, Tracy Baker, Mike Heath, Ervin Xheneti, Katherine Popejoy (12) Meeting CC Edwina McKinney (13) Absent N/A (14) Prepared By Katherine Popejoy (15) Agenda Topics Agenda Topic 1 Finalize Team’s Business – Tracy Baker - 10:10am Agenda Topic 2 Discuss Business objectives – All – 10:20am Agenda Topic 3 Brainstorm a group name – All – 10:30am Agenda Topic 4 Research update – Ervin Xheneti – 10:40am Agenda Topic 5 Review and discuss project charter – All – 10:50am Agenda Topic 6 Review templates and discuss action items – Mike Heath – 11:15am Force Field Debrief – All – 11:25am (16) List of Handouts Handout 1 List of Deliverables from Tracy Handout 2 Scope Statement from Tracy 60
  • 61. KANOE, a Subsidiary of KAYAK Meeting Minutes Page 2 (17) Notes / Discussion Topics A) Agenda Topic 1: Finalize Team’s Business – Tracy Baker • We are Kanoe, a subsidiary of Kayak.com • Specialize in hosting travel shows across the country • First event, “The Big Travel Expo”, in San Diego, CA from 16 Mar 2016 – 20 Mar 2016 B) Agenda Topic 2: Discuss Business Objectives - All • Generate revenue from ticket sales and vendor booths • Promote kayak.com and partner companies, e.g., Expedia, Travelocity • Develop new business connections C) Agenda Topic 3: Brainstorm a group name - All • N/A – discussed with Agenda Topic 1 D) Agenda Topic 4: Research update – Ervin Xheneti • Travel shows are a couple of days, with guest speakers • Foods from all over the world are popular • Vendors can include clothing companies, cruise lines, etc. • Keep the scope broad to draw in different types of travelers. E) Agenda Topic 5: Review and discuss project charter - All • Review the scope statement that Tracy Baker drafted • Discuss deliverables, split into organization deliverables and project deliverables • Identified Stakeholders and Sponsor • Budget ~ $250,000; anticipating 3,000-4,000 people, ~100 vendors F) Agenda Topic 6: Review templates and discuss action items – Mike Heath • Templates all available on Google Docs • Distribute responsibilities: o Katherine Popejoy: promoting event, registration/fees for public o Tracy Baker: Vendors, registration/fees o Ted Lozano: Schedule of events o Mike Heath: Venue o Ervin Xheneti: Food vendors/logistics (18) List of New Action Items • Complete meeting minutes – Katherine Popejoy – due 7/13/2015 • Review meeting minutes and agendas – ALL – due 7/14/2015 • Complete next meeting’s agenda – Tracy Baker – due 7/14/2015 • Send meeting minutes and agenda to Edwina McKinney – Mike Heath – due 7/14/2015 • Begin researching key areas – ALL – due 7/15/2015 • Finalize scope – Tracy Baker – due 7/15/2015 • Distribute links for travel sites – Ervin Xheneti – due 7/15/2015 61
  • 62. KANOE, a Subsidiary of KAYAK Meeting Minutes Page 3 (19) Next Steps 1. Complete draft project charter 2. Draft WBS 3. Draft RACI (20) Force Field Debrief + - Forming stage: Team is very agreeable One member arrived late Completed all tasks on agenda Didn’t follow agenda very well Quickly established tasks and responsibilities Slow to start 62
  • 63. KANOE, a Subsidiary of KAYAK Meeting Minutes Page 1 MEETING MINUTES (1) Project ID Capstone – Group 4 (2) Project Title Travel Convention - The Big Travel Expo (3) Project Sponsor Edwina McKinney (4) Business Project Manager Ted Lozano (5) Technical Project Manager Tracy Baker (6) Start Date July 8, 2015 (7) End Date March 15, 2016 (8) Meeting Date Wednesday, July 15, 2015 (9) Meeting Time 6:30pm – 8:45pm (10) Meeting Location SDSU Classroom (11) Meeting Invitees Ted Lozano, Tracy Baker, Mike Heath, Ervin Xheneti, Jody Taylor, Katherine Popejoy (12) Meeting CC Edwina McKinney (13) Absent N/A (14) Prepared By Katherine Popejoy (15) Agenda Topics Agenda Topic 1 Review Previous Meeting Minutes – All – 6:30pm Agenda Topic 2 Project Key Area Updates (Research/Charter) – All – 6:35pm Agenda Topic 3 Review and Finalize Scope – All – 7:00pm Agenda Topic 4 Review and Finalize Deliverables – All – 7:10pm Agenda Topic 5 Discuss and Assign Tasks for Charter, WBS, and RACI – All – 7:20pm Force Field Debrief – All - 8:40pm (16) List of Handouts Handout 1 Agenda for this meeting Handout 2 360 Review template 63
  • 64. KANOE, a Subsidiary of KAYAK Meeting Minutes Page 2 (17) Notes / Discussion Topics A) Agenda Topic 1: Review Previous Meeting Minutes - All • Welcome new member Jody Taylor to the group and update him on the project • Discussed current meeting minute and agenda templates B) Agenda Topic 2: Project Key Area Updates (Research/Charter) - All • Katherine Popejoy – Promoting Event, Registration/Fees for Public o $20 per ticket per day, $80 deal for all 5 days o ThunderTix premium business package for selling tickets (~$800/yr) • Tracy Baker – Vendor, Registration and Fees o 200 booths, cost scheme depending on aisle booth, corner booth, island, etc. o Industry standard = $21 per sq. ft. o Other opportunities for event revenue (floor ads, door bags, speaker sponsorship, etc.) • Ervin Xheneti – Food Vendors/Logistics o Decided against selling booths specifically for restaurants/food prep • Ted Lozano– Schedule of Events o General schedule layout, different continent themes every day o Cooking shows (as opposed to having food vendors) • Mike Heath – Venue o Manchester Grand Hyatt, ~$50,000 for event o Discount for speakers’ rooms C) Agenda Topic 3: Review and Finalize Scope - All • The scope statement that Tracy Baker wrote is fine for the charter draft • The entire Scope Statement will be drafted after Paul Morris gives the okay on draft charter D) Agenda Topic 4: Review and Finalize Deliverables - All • N/A – discussed in Topic 5 for WBS E) Agenda Topic 5: Discuss and Assign Tasks for Charter, WBS, and RACI - All • Team split up to work on Charter and WBS o WBS: Mike Heath, Ervin Xheneti, and Jody Taylor o Charter: Tracy Baker, Katherine Popejoy, and Ted Lozano • Jody Taylor will complete the RACI once WBS has been completed (18) List of New Action Items • Complete meeting minutes – Katherine Popejoy – due 7/16/2015 • Complete next meeting’s agenda – Tracy Baker – due 7/16/2015 • Complete draft charter – Katherine Popejoy – due 7/16/2015 • Review draft charter – Ted Lozano and Tracy Baker – due 7/17/2015 • Complete draft WBS – Mike Heath, Ervin Xheneti, and Jody Taylor – due 7/17/2015 64
  • 65. KANOE, a Subsidiary of KAYAK Meeting Minutes Page 3 (19) Next Steps 1. Complete draft project charter 2. Complete draft WBS 3. Draft RACI (20) Force Field Debrief + - Divided and conquered! New team member Worked very well together Started late d/t lecture Minimal storming, mostly norming Didn’t reference agenda, went out of order 65
  • 66. KANOE, a Subsidiary of KAYAK Meeting Minutes Page 1 MEETING MINUTES (1) Project ID Capstone – Group 4 (2) Project Title Travel Convention - The Big Travel Expo (3) Project Sponsor Edwina McKinney (4) Business Project Manager Ted Lozano (5) Technical Project Manager Tracy Baker (6) Start Date July 8, 2015 (7) End Date March 15, 2016 (8) Meeting Date Friday, July 17, 2015 (9) Meeting Time 5:00pm – 6:30pm (10) Meeting Location Mission Valley Coffee Bean (11) Meeting Invitees Ted Lozano, Tracy Baker, Mike Heath, Ervin Xheneti, Jody Taylor, Katherine Popejoy (12) Meeting CC Edwina McKinney (13) Absent N/A (14) Prepared By Katherine Popejoy (15) Agenda Topics Agenda Topic 1 Review Previous Meeting Minutes – All – 5:00pm Agenda Topic 2 Project Charter Update – Ted Lozano, Tracy Baker, and Katherine Popejoy – 5:05pm Agenda Topic 3 WBS Update – Mike Heath, Jody Taylor, and Ervin Xheneti – 5:30pm Agenda Topic 4 Discuss Project Scope – All – 6:00pm Agenda Topic 5 Discuss Project Deliverables – All – 6:10pm Agenda Topic 6 Discuss RACI Chart – Jody Taylor – 6:15pm Force Field Debrief – All - 6:25pm (16) List of Handouts Handout 1 Draft Project Charter Handout 2 Draft WBS 66
  • 67. KANOE, a Subsidiary of KAYAK Meeting Minutes Page 2 (17) Notes / Discussion Topics A) Agenda Topic 1: Review Previous Meeting Minutes - All • Everyone okay with previous meeting minutes B) Agenda Topic 2: Project Charter Update – Ted Lozano, Tracy Baker, Katherine Popejoy • Read draft charter as a group • Tweaked wording throughout to standardize between documents • Revisions to charter to be uploaded to Google Docs by 7/20, send draft by 7/21 C) Agenda Topic 3: WBS Update – Mike Heath, Jody Taylor, Ervin Xheneti • Discussed leveling scheme for WBS • Read draft WBS as a group and made corrections • Revisions to WBS to be uploaded to Google Docs by 7/20, send draft by 7/21 D) Agenda Topic 4: Discuss Project Scope - All • Plan to start Scope after draft charter reviewed first time • Scope will be completed by Tracy Baker and Katherine Popejoy E) Agenda Topic 5: Discuss Project Deliverables - All • Finalized list of Organizational and Project Deliverables F) Agenda Topic 6: Discuss RACI Chart – Jody Taylor • Jodi Taylor will draft RACI after draft WBS reviewed first time (18) List of New Action Items • Complete meeting minutes – Katherine Popejoy – due 7/20/2015 • Complete next meeting’s agenda – Tracy Baker – due 7/20/2015 • Complete draft charter – Katherine Popejoy – due 7/20/2015 • Complete draft WBS – Mike Heath – due 7/20/2015 • Review draft charter/WBS – ALL – due 7/21/2015 • Send draft charter/WBS to Paul Morris – Mike Heath – due 7/21/2015 • Send meeting minutes and agendas to Edwina McKinney – Mike Heath – due 7/21/2015 (19) Next Steps 1. Draft RACI 2. Draft Scope (20) Force Field Debrief + - Stuck to agenda Team members arrived late Completed Charter Team member had to leave early No hogging WBS incomplete Finished on time Paperwork unorganized Poor location choice for Friday night 67
  • 68. KANOE, a Subsidiary of KAYAK Meeting Minutes Page 1 MEETING MINUTES (1) Project ID Capstone – Group 4 (2) Project Title Travel Convention - The Big Travel Expo (3) Project Sponsor Edwina McKinney (4) Business Project Manager Ted Lozano (5) Technical Project Manager Tracy Baker (6) Start Date July 8, 2015 (7) End Date March 15, 2016 (8) Meeting Date Wednesday, July 22, 2015 (9) Meeting Time 7:00pm – 9:00pm (10) Meeting Location SDSU Classroom (11) Meeting Invitees Ted Lozano, Tracy Baker, Mike Heath, Ervin Xheneti, Jody Taylor, Katherine Popejoy (12) Meeting CC Edwina McKinney (13) Absent Tracy Baker, Katherine Popejoy (14) Prepared By Mike Heath (15) Agenda Topics Agenda Topic 1 Review Previous Meeting Minutes – All – 7:00pm Agenda Topic 2 Project Charter Review – Mike Heath – 7:05pm Agenda Topic 3 WBS Update– Mike Heath – 7:30pm Agenda Topic 4 Project Scope – All – 8:00pm Agenda Topic 5 RACI Chart – Jody Taylor – 8:30pm Force Field Debrief – All – 8:45pm (16) List of Handouts Handout 1 Draft Project Charter Handout 2 Draft WBS 68
  • 69. KANOE, a Subsidiary of KAYAK Meeting Minutes Page 2 (17) Notes / Discussion Topics A) Agenda Topic 1: Review Previous Meeting Minutes - All • Reviewed meeting minutes from 7/17 . B) Agenda Topic 2: Project Charter Update – Mike Heath • Reviewed Paul Morris’s comments on Charter rough draft. Discussed changes. • Made updates to Charter to be more aligned with the WBS. • Revisions to charter to be uploaded to Google Docs by 7/23 am, send 2nd draft by 7/23 pm. C) Agenda Topic 3: WBS Update – Mike Heath • Reviewed changes made based upon Paul Morris’s comments • Asked Shawn Hall to review and give input. Suggested adding “Procurement” at a higher level and put all contracts w/in. Made changes in class. • Revisions to WBS to be uploaded to Google Docs by 7/23 am, send draft by 7/23 pm. D) Agenda Topic 4:Discuss Project Scope - All • Discussed how Charter needs to be revised to make scope statement better • Scope will be completed by Tracy Baker and Katherine Popejoy. • Sent email to Tracy Baker and Katherine Popejoy with proposed due date of Monday, 7/27 for team mtg. E) Agenda Topic 5:Discuss RACI Chart – Jody Taylor • Jodi Taylor worked on first draft in class as WBS was updated to reflect changes. • Agreed to have RACI 1st draft done by 7/23 for review with Paul Morris. (18) List of New Action Items • Complete meeting minutes – Mike Heath – due 7/23/2015 • Complete next meeting’s agenda – Tracy Baker/Mike Heath – due 7/27/2015 • Complete 2nd draft charter – Mike Heath – due 7/23/2015 • Complete 2nd draft WBS – Mike Heath – due 7/23/2015 • Review draft charter/WBS/RACI – ALL – due 7/23/2015 am. • Send draft charter/WBS/RACI to Paul Morris – Mike Heath – due 7/23/2015, 5pm • Send meeting minutes and agendas to Edwina McKinney – Mike Heath – due 7/28/2015 (19) Next Steps 1. Draft RACI 2. Draft Scope (20) Force Field Debrief + - Stuck to agenda Great progress on RACI Lots of good ideas Missing 2 members of the team Lots of cross-talk Behind on Scope Statement Got off track a lot 69
  • 70. KANOE, a Subsidiary of KAYAK Meeting Minutes Page 1 MEETING MINUTES (1) Project ID Capstone – Group 4 (2) Project Title Travel Convention - The Big Travel Expo (3) Project Sponsor Edwina McKinney (4) Business Project Manager Ted Lozano (5) Technical Project Manager Tracy Baker (6) Start Date July 8, 2015 (7) End Date March 15, 2016 (8) Meeting Date Monday, July 27, 2015 (9) Meeting Time 6:00pm – 7:30pm (10) Meeting Location Mission Valley Coffee Bean (11) Meeting Invitees Ted Lozano, Tracy Baker, Mike Heath, Ervin Xheneti, Jody Taylor, Katherine Popejoy (12) Meeting CC Edwina McKinney (13) Absent N/A (14) Prepared By Katherine Popejoy (15) Agenda Topics Agenda Topic 1 Review Meeting Minutes from Previous Meeting – All – 6:00pm Agenda Topic 2 Project Charter – Ted Lozano, Katherine Popejoy, and Tracy Baker – 6:05pm Agenda Topic 3 WBS – Mike Heath, Jody Taylor, and Ervin Xheneti – 6:15pm Agenda Topic 4 RACI Chart – Jody Taylor – 6:25pm Agenda Topic 5 Project Scope – Tracy Baker – 6:35pm Agenda Topic 6 MS Project Schedule – Katherine Popejoy – 6:50pm Agenda Topic 7 Project Risk Plan and Risk Register – All – 7:10pm Force Field Debrief – All – 7:25pm (16) List of Handouts Handout 1 Draft Project Charter Handout 2 Draft WBS Handout 3 Draft RACI 70
  • 71. KANOE, a Subsidiary of KAYAK Meeting Minutes Page 2 (16) List of Handouts Handout 4 Draft Scope Statement (17) Notes / Discussion Topics A) Agenda Topic 1: Review Meeting Minutes from Previous Meeting - All • Everyone okay with previous meeting minutes B) Agenda Topic 2: Project Charter – Ted Lozano, Katherine Popejoy, and Tracy Baker • Revised project charter per group discussion and comments from Paul Morris • Mike Heath to make changes and send final copy to Paul Morris by EOB 28 Jul 2015 C) Agenda Topic 3: WBS – Mike Heath, Jody Taylor, and Ervin Xheneti • Everyone okay with WBS • Mike Heath to send final copy to Paul Morris by EOB 28 Jul 2015 D) Agenda Topic 4: RACI Chart – Jody Taylor • Reviewed RACI as a group and shortened the length. • Jody Taylor to make final changes and Mike Heath to send final copy to Paul Morris by EOB 28 Jul 2015 E) Agenda Topic 5: Project Scope – Tracy Baker • Reviewed Scope Statement as a group and made suggestions and minor changes/additions • Tracy Baker and Mike Heath to make updates discussed and Mike Heath to send draft copy to Paul Morris EOD 27 Jul 2015. • Mike Heath to make updates per Paul’s recommendations and send back final copy by EOB 28 Jul 2015 F) Agenda Topic 6: MS Project Schedule – Katherine Popejoy • Katherine Popejoy will make an outline on MS Project based on the final copy of the WBS • Dates and resourced will be added in the next meeting on 29 Jul 2015 G) Agenda Topic 7: Project Risk Plan and Risk Register – All • Ervin Xheneti will draft a Risk Plan by next meeting, 29 Jul 2015 • Ted Lozano will draft a Risk Register by next meeting, 29 Jul 2015 (18) List of New Action Items • Complete and send draft Scope Statement – Mike Heath and Tracy Baker – due 7/27/2015 • Complete meeting minutes – Katherine Popejoy – due 7/28/2015 • Complete next meeting’s agenda – Tracy Baker – due 7/28/2015 • Complete and send final charter – Mike Heath – due 7/28/2015 • Complete and send final WBS – Mike Heath – due 7/28/2015 • Send final RACI – Mike Heath – due 7/28/2015 • Make final edits and send final scope statement – Mike Heath – due 7/28/2015 • Send meeting minutes and agendas to Edwina McKinney – Mike Heath – due 7/28/2015 • Draft Gantt – Katherine Popejoy – due 7/29/2015 • Draft Risk Plan – Ervin Xheneti – due 7/29/2015 • Draft Risk Register – Ted Lozano – due 7/29/2015 71
  • 72. KANOE, a Subsidiary of KAYAK Meeting Minutes Page 3 (19) Next Steps 1. Finalize Risk Plan 2. Finalize Risk Register (20) Force Field Debrief + - Followed the agenda order Team members arrived late Finished on time Location was noisy and crowded Completed all deliverables for 7/28/15 Spent longer on certain topics, forcing us to spend less time on others 72
  • 73. KANOE, a Subsidiary of KAYAK Meeting Minutes Page 1 MEETING MINUTES (1) Project ID Capstone – Group 4 (2) Project Title Travel Convention - The Big Travel Expo (3) Project Sponsor Edwina McKinney (4) Business Project Manager Ted Lozano (5) Technical Project Manager Tracy Baker (6) Start Date July 8, 2015 (7) End Date March 15, 2016 (8) Meeting Date Wednesday, July 29, 2015 (9) Meeting Time 7:00pm – 9:00pm (10) Meeting Location SDSU Classroom (11) Meeting Invitees Ted Lozano, Tracy Baker, Mike Heath, Ervin Xheneti, Jody Taylor, Katherine Popejoy (12) Meeting CC Edwina McKinney (13) Absent N/A (14) Prepared By Katherine Popejoy (15) Agenda Topics Agenda Topic 1 Review Meeting Minutes from Previous Meeting – All – 7:00pm Agenda Topic 2 Review Submitted Work – Mike Heath – 7:05pm Agenda Topic 3 MS Project Schedule – Katherine Popejoy – 7:25pm Agenda Topic 4 Project Risk Plan – Ervin Xheneti – 8:00pm Agenda Topic 5 Risk Register – Ted Lozano – 8:30pm Agenda Topic 6 Procurement Plan – Tracy Baker – 8:45pm Force Field Debrief – All - 8:55pm (16) List of Handouts Handout 1 Draft MS Project Schedule Handout 2 Draft RACI (Original copy and copy containing Paul’s recommendations) 73
  • 74. KANOE, a Subsidiary of KAYAK Meeting Minutes Page 2 (17) Notes / Discussion Topics A) Agenda Topic 1: Review Meeting Minutes from Previous Meeting - All • Everyone okay with previous meeting minutes B) Agenda Topic 2: Review Submitted Work – Mike Heath • RACI: Discussed Paul’s suggested revisions. Agreed on final format • Charter/WBS/Scope Statement: Complete. Moving to a finalized documents folder C) Agenda Topic 3: MS Project Schedule – Katherine Popejoy • Discussed possibility of reorganizing the flow of the schedule • Katherine Popejoy to revise structure of schedule and add resources and predecessors by next meeting D) Agenda Topic 4: Project Risk Plan – Ervin Xheneti • Discussed existing template and obtained new template from instructor • Ervin Xheneti to update Risk Plan on new template by next meeting E) Agenda Topic 5: Risk Register – Ted Lozano • Reviewed draft risk register • Ted Lozano to update Risk Register on new template by next meeting F) Agenda Topic 6: Procurement Plan – Tracy Baker • Transferred responsibility of drafting the procurement plan to Jody Taylor • Tracy Baker to begin drafting the PowerPoint presentation (18) List of New Action Items • Complete and send final RACI – Mike Heath – due 7/29/2015 • Complete meeting minutes – Katherine Popejoy – due 7/30/2015 • Complete next meeting’s agenda – Tracy Baker – due 8/1/2015 • Complete Rev. 2 of Schedule in MS Project and send to Shawn Hall – Katherine Popejoy – due 7/31/2015 • Complete Risk Plan draft – Ervin Xheneti – due 8/2/2015 • Transcribe Risk Register onto new template – Ted Lozano – due 8/2/2015 • Draft Procurement Plan – Jody Taylor – due 8/2/2015 • Begin PowerPoint Presentation – Tracy Baker – due 8/2/2015 • Book Study Room at Mission Valley Library for 8/2/2015 @ 1400 – Mike Heath – 8/2/2015 • Prepare pictures of previous Capstone presentations – Mike Heath – 8/2/2015 • Send meeting minutes and agendas to Edwina McKinney – Mike Heath – due 8/4/2015 (19) Next Steps 1. Finalize schedule in MS Project 2. Finalize Risk Plan 3. Finalize Risk Register 4. Draft Procurement Plan 5. Begin Assembling PowerPoint Presentation 74
  • 75. KANOE, a Subsidiary of KAYAK Meeting Minutes Page 3 (20) Force Field Debrief + - Started meeting early @ 1815 Confusion with risk template Finished meeting early @ 2000 Divided work equally and quickly (Performing phase) Followed agenda well 75
  • 76. KANOE, a Subsidiary of KAYAK Meeting Minutes Page 1 MEETING MINUTES (1) Project ID Capstone – Group 4 (2) Project Title Travel Convention - The Big Travel Expo (3) Project Sponsor Edwina McKinney (4) Business Project Manager Ted Lozano (5) Technical Project Manager Tracy Baker (6) Start Date July 8, 2015 (7) End Date March 15, 2016 (8) Meeting Date Sunday, August 02, 2015 (9) Meeting Time 2:00pm – 4:00pm (10) Meeting Location Mission Valley Public Library – Study Room B (11) Meeting Invitees Ted Lozano, Tracy Baker, Mike Heath, Ervin Xheneti, Jody Taylor, Katherine Popejoy (12) Meeting CC Edwina McKinney (13) Absent N/A (14) Prepared By Katherine Popejoy (15) Agenda Topics Agenda Topic 1 Review Meeting Minutes from Previous Meeting – All – 2:00pm Agenda Topic 2 Review submitted work – Mike Heath – 2:05pm Agenda Topic 3 MS Project Schedule – Katherine Popejoy – 2:10pm Agenda Topic 4 Project Risk Plan and Risk Register – Ervin Xheneti and Ted Lozano – 2:45pm Agenda Topic 5 Procurement Plan – Jody Taylor – 3:15pm Agenda Topic 6 Final Presentation – Mike Heath and Tracy Baker – 3:35pm Force Field Debrief – 3:50pm (16) List of Handouts N/A 76