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HOW CAN CULTURAL
CINEMAS AND FILM
FESTIVALS MAXIMIZE THE
POTENTIAL OF DIGITAL TO
ENGAGE AUDIENCES?

MATTHEW CAIN
THE ANSWER


“How can cultural cinemas and film festivals
maximize the potential of digital to engage
audiences?”


  Discover            Spark         Respond &
  insights           activity         react
HOW TO . . .

   Analyse social media
  conversations;

   Translate data into
  strategy;
                          AGENDA
   Deal with criticism

   Measure success
DISCOVERING INSIGHTS


 Managed
process

 Informative

 Not engaging

 Demonstrated
impact
SPARKING ACTIVITY


 Reaching
beyond the
usual suspects

 How to reach
key prospects

 Generating
online buzz

 Managing
response
RESPOND & REACT


  Identifying
communities of
interest

 Tweaking
marketing on the fly

 Sharing the story
and curating
experiences

 Empathising with
audiences
ANALYSE SOCIAL MEDIA
  CONVERSATIONS
BASIC: YOUR IMPACT



Measure                        Listen

               Complexity
SILVER: YOU + AUDIENCE


 Number of „actions‟              Other
                                 content
  Clicks, views, shares,
likes

 Day, time, place

 Media impact
GOLD: OBSERVE THE ECOSYSTEM


 Strength of feeling          New
                            audiences
  Intention and
frequency

 Interests and activities

 „Influence‟
DATA INTO STRATEGY
MAKING VALUE FROM DATA




Evolve              Plan




Measure          Implement
DEVELOPING HYPOTHESES



   The
audience is


              They will be
               interested
                because


                               We will
                             reach them
                               through


                                          We want
                                          them to
DECISIONS YOU CAN MAKE


    Strategy                Tactics          Evaluation

Where?                    Messages           Share of
                                              voice
             How
                                Content
            many?
                                 type              Penetration


Interests                 Language           Engagement
               Who?

                               Audience                 Actions
When?

                                             Unprompted
FIVE GOLDEN RULES


Don‟t wait

Collect data over time

Know what you can do differently

Only measure what you can change

Act & iterate, don‟t wait & prove
DEALING WITH
  CRITICISM
WHAT YOU SHOULD KNOW




Don‟t be blind-sided

See past the tone

Use your community

Be human

It is the real world
ADOPTING A POLICY

Assessment        Evaluation         Considerations


  „Trolls‟                             Transparency


                   Monitor

  „Rager‟                               Timeliness




                   Fix the
„Misguided‟         facts                  Tone




 „Unhappy           Fix the
 customer‟         problem               Influence

Thanks to USAF
MEASURE SUCCESS
KEY OUTCOMES


Are we reaching the right audiences?

Is the impact significant?

Is it having the desired effect?

 What could we do differently?

 To what extent would it change the outcome?
THE RIGHT MEASURES



 What you
understand

 What the data
explains

 What you can
explain
COMMUNICATING THE FINDINGS


 Do people understand what you are measuring?

 Is it consistent with expectations?

 Can you communicate it clearly, authoritatively
and in a timely fashion?

 Can you explain what to do with it?
CONTACT DETAILS




Trufflenet
         Matthew Cain
12 Suffolk Street
London
SW1Y 4HG@mcaino
T: +44 (0) 20 7812 6565
         07764 747858
E: info@trufflenet.com
www.trufflenet.com

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Film and festivals workshop

  • 1. HOW CAN CULTURAL CINEMAS AND FILM FESTIVALS MAXIMIZE THE POTENTIAL OF DIGITAL TO ENGAGE AUDIENCES? MATTHEW CAIN
  • 2. THE ANSWER “How can cultural cinemas and film festivals maximize the potential of digital to engage audiences?” Discover Spark Respond & insights activity react
  • 3. HOW TO . . . Analyse social media conversations; Translate data into strategy; AGENDA Deal with criticism Measure success
  • 4. DISCOVERING INSIGHTS Managed process Informative Not engaging Demonstrated impact
  • 5. SPARKING ACTIVITY Reaching beyond the usual suspects How to reach key prospects Generating online buzz Managing response
  • 6. RESPOND & REACT Identifying communities of interest Tweaking marketing on the fly Sharing the story and curating experiences Empathising with audiences
  • 7. ANALYSE SOCIAL MEDIA CONVERSATIONS
  • 8. BASIC: YOUR IMPACT Measure Listen Complexity
  • 9. SILVER: YOU + AUDIENCE Number of „actions‟ Other content Clicks, views, shares, likes Day, time, place Media impact
  • 10. GOLD: OBSERVE THE ECOSYSTEM Strength of feeling New audiences Intention and frequency Interests and activities „Influence‟
  • 12. MAKING VALUE FROM DATA Evolve Plan Measure Implement
  • 13. DEVELOPING HYPOTHESES The audience is They will be interested because We will reach them through We want them to
  • 14. DECISIONS YOU CAN MAKE Strategy Tactics Evaluation Where? Messages Share of voice How Content many? type Penetration Interests Language Engagement Who? Audience Actions When? Unprompted
  • 15. FIVE GOLDEN RULES Don‟t wait Collect data over time Know what you can do differently Only measure what you can change Act & iterate, don‟t wait & prove
  • 16. DEALING WITH CRITICISM
  • 17. WHAT YOU SHOULD KNOW Don‟t be blind-sided See past the tone Use your community Be human It is the real world
  • 18. ADOPTING A POLICY Assessment Evaluation Considerations „Trolls‟ Transparency Monitor „Rager‟ Timeliness Fix the „Misguided‟ facts Tone „Unhappy Fix the customer‟ problem Influence Thanks to USAF
  • 20. KEY OUTCOMES Are we reaching the right audiences? Is the impact significant? Is it having the desired effect? What could we do differently? To what extent would it change the outcome?
  • 21. THE RIGHT MEASURES What you understand What the data explains What you can explain
  • 22. COMMUNICATING THE FINDINGS Do people understand what you are measuring? Is it consistent with expectations? Can you communicate it clearly, authoritatively and in a timely fashion? Can you explain what to do with it?
  • 23. CONTACT DETAILS Trufflenet Matthew Cain 12 Suffolk Street London SW1Y 4HG@mcaino T: +44 (0) 20 7812 6565 07764 747858 E: info@trufflenet.com www.trufflenet.com