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Filling
the Void
Dan Willis, U.S. Digital Service DesignOps 2018
1. Lower your expectations
2. Think outside the void
3. Look both forward and back
4. Build space for survival
5. Leverage everything … except the toxic
stuff
6. Make the user unavoidable
7. Identify the tipping point
Filling the Void
Filling the Void (Dan Willis at DesignOps Summit 2018)

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Filling the Void (Dan Willis at DesignOps Summit 2018)

  • 1. Filling the Void Dan Willis, U.S. Digital Service DesignOps 2018
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  • 18. 1. Lower your expectations 2. Think outside the void 3. Look both forward and back 4. Build space for survival 5. Leverage everything … except the toxic stuff 6. Make the user unavoidable 7. Identify the tipping point Filling the Void