1. The Water Connection
News for Clayton County Water Authority Employees & Retirees
February 2015
CCWA Receives Georgia F.O.G. Alliance Award
For Excellence in Fats, Oils and Grease Management
CCWA’s Environmental Compliance Section recently received the 2014 Georgia F.O.G. Alliance Program of the Year
Award for providing an excellent fats, oils and grease management program in the 751 – 1,000 Facilities category.
The Environmental Compliance Section, sometimes referred to as the ‘grease
police’, is part of CCWA’s Water Reclamation Department. Housed out of the
W.B Casey Water Reclamation Facility in Jonesboro, the three member team
of Jennifer Brandon, Jim Powell and Troy Usry are responsible for
inspecting grease interceptors at local restaurants and other businesses.
Grease interceptors, also referred to as grease traps, are designed to collect
fats, oils and greases before they enter the wastewater collection system
through sinks and dishwashers. All municipal FOG programs in the state are
eligible for the award, which includes an in depth look at areas that make up
an award winning program, such as administration, engineering, inspections
and tracking. CCWA received a score of 99.22%, earning 516 points out of a
possible 520 points. The inspection evaluation team noted the following areas
where CCWA’s program excelled:
 FOG program personnel are state certified
 Excellent job in identifying FOG issues
 Great job of teamwork (employees working together for the overall benefit of
CCWA, customers, environment and the Clayton County community)
This isn’t the first time CCWA has received this honor. Staff earned the inaugural award in 2012 for the 500-750
Facilities category. Congratulations to the Environmental Compliance Team!
Members of CCWA’s FOG Outreach
Team were recognized during the
January Board Meeting.
Pictured l to r: Public Info. Officer
Suzanne Brown, Inspector Jim Powell
and Supervisor Jennifer Brandon.
CCWA Reps Score High on Customer Satisfaction Survey
Metrix Matrix, Inc. conducted a residential customer satisfaction survey last September and October for CCWA. A
Relationship Survey was conducted with a random sampling of customers while a Transactional Survey was conducted
with 600 customers who had some type of contact (office visit, phone call or field visit) with CCWA during the previous
six weeks.
For the Transactional Survey, customers were asked about their overall satisfaction, IVR/Auto reminders,
satisfaction with the representative, field service satisfaction and contact resolution. CCWA received an overall 85%
satisfaction score for this survey, which is in line with other utilities according to Metrix Matrix .
The attributes that received the highest scores were: Professionalism (office and field—94%), Courtesy (93%), Respect
for Property (93%), Representative Concern & Helpfulness (91%) and Knowledge (92%). The amount of time for a
customer’s issue to be resolved scored lower with 75%.
While we scored high, there are opportunities for us to improve first call resolution and the customer’s experience
overall. The survey just reconfirms that our front line staff, whether in the office or out in the field, do a great job!
We will share results from the Relationship Survey in the March newsletter.

2. 2
James Drake Retires from D&C
Our Condolences
Please keep the following
employees and their families in
your thoughts and prayers:
Jeff Jones (D&C) and his family
on the loss of his father, Mr.
Thomas (Tom) Lee Jones, who
passed away on January 1, 2015.
Linda Allen (Water Production),
Tim Allen (Customer Service)
and their family on the loss of
Linda’s daughter-in-law and Tim’s
sister-in-law, Ms. Cherish Allen,
who passed away on January 19,
2015.
Terry Moy Retires from PM&E
Program Management/Engineering Manager Terry
Moy retired in January after 7 1/2 years with
CCWA. Terry brought his extensive engineering
background to the authority. While here, his
accomplishments included: significant improvements
to our pipeline asset management; sewer flow
monitoring, sewer modeling, water, sewer and
stormwater pipeline condition assessments and
water, sewer and stormwater pipeline rehabilitation.
Terry also improved staff capabilities – especially
project management, construction inspection and contract management;
improved CCWA GIS capabilities and
wireless field data collection, oversaw
the 2010 Strategic Master Plan & 2015
update and managed several large
projects including: floodplain mapping,
HQ Building renovation, Atlanta Lift
Station and complex pipeline jobs.
Program Management/Engineering
staff held a retirement party in true
Terry Moy style - laid back and casual. As everyone who stopped by the party
saw, while he was often imitated, there is only one Terry Moy! We wish Terry a
happy retirement and many adventures on his boat along The Great Loop.
The name James Drake has been synonymous with
CCWA’s sewer maintenance section for years, and
his D&C coworkers showed him the love during his
retirement luncheon in January.
When he started with CCWA more than 24 years
ago, the section was called Sewer Maintenance.
During the growth and changes over years, James
gained an extensive knowledge of our sewer
infrastructure and was an
integral part of CCWA’s
Conveyance program that won
many GAWP Collection System
of Year Awards and now the
Collection System Gold Award.
He was a ‘go to guy’ you could always count on and spent
many Saturdays volunteering for CCWA’s Rivers Alive
Stream Cleanup and Household Hazardous Waste
Amnesty Day.
We want to thank James for his many years of dedication to
CCWA and wish him a healthy and happy retirement!
Employees are required to earn
four (4) wellness points before
February 28, 2015 to stay in the
least expensive health plan. If
you do not have your points and
documentation submitted to HR
before this time, you will pay the
standard rate for health insurance
next year.
CCWA Certification forms are
available in HR. If you have any
questions, contact Michelle
Mirzaiee or any other member of
HR.
If you were hired after May 1,
2014, you do not have to meet
this requirement this year.
Wellness Points
Due February 28
Shown above, James
receives a retirement plaque
from D&C Manager Jeff Jones.
Shown above, Terry receives
a retirement plaque from GM
Mike Thomas.

3. 3
New Safety Committee Designed to
Bring Equal Representation to All Departments
Supervisor
The Genuine Leadership program: Correcting
Performance Problems - 2/19
Supervisor Orientation: CCWA/HR Policies &
Procedures (new supervisors) - 2/24
Correcting Performance Problems – 3/11
CCWA/HR Policies & Procedures for New
Supervisors – 3/17
All employees
Interviewing with Confidence – Part 2—2/5
Violence/Harassment & Inclusion at Work – Your
Role in Prevention —2/17
Harassment/Violence/Inclusion – 3/3
First Aid/CPR – 3/10
Resume Writing – 3/18
Defensive Driving – 3/19
Flagging Classes – 3/24 & 25
For additional information about these classes,
check the training catalog posted in your
department or look on SharePoint.
Strategic Master Plan Update
Project Scoring Workshop
2015 is bringing with it some exciting news for
CCWA’s Safety Committee. The committee
will be growing from 11 members to 14. New
members will allow for equal representation of
departments company-wide and ensure that
all those that work at CCWA have a place/
representative at the safety table.
Customer Service, Meter Services, IT,
Finance and Distribution now have their own
permanent spots on the committee.
Additionally, voting rights have been extended
to all members (excluding Safety and Security
Officer Walter Barber who will only vote in the
case of a tie).
The hope is that moving forward, information
will flow more fluidly from committee to safety
team leaders and department managers to
members of CCWA and vice versa to give us
a “circle of safety.”
Name Department
Walter Barber Safety Committee Chair
Suzanne Brown PIO/Mgmt
Ed Durham HR/Mgmt
Karen Riser RM/Mgmt
Andrea Stallworth Finance
Jenny Collier IT
Elora Knight CS
Joe Barnett GS
Jael Fuller PME & SW
Kenny Stallworth Meter Services
Scott Cantrell DC-Distribution
Gerald Fuller DC-Conveyance
Adam Horton WP
Hilton Texidor WR
Upcoming Training Classes
CCWA’s Management Team recently spent two days with
engineering firm CH2M Hill scoring strategic master plan
projects for the upcoming 2015 Strategic Master Plan
(SMP) Update. Rating each project as a group helps
determine a ranking for the projects and how each project
impacts various departments.
CCWA has used 10 Year Master Plans as a comprehen-
sive guide since the early 1960’s. Each plan is revisited and
updated every five years. This 2015 SMP Update currently
includes 95 projects.

4. 4
~ Promotions
&
Transfers ~
Danny Haynes
Distribution Maintenance
Supervisor
Jimmy Brown
Meter Repair Technician
Jonathan Franks
Conveyance Preventative
Maintenance Foreman
Beverly Steward
Accounts Payable Accountant
New Service Tenure Recognition Program
CCWA has made an exciting change to its employee service tenure recognition program. In the past, starting at 15 years
of service, an employee received a service pin for their years of service. They
received another lapel pin for every additional five years they worked.
Management and the Board of Directors wanted to do more to show tenured
employees how much their service to CCWA is appreciated.
Starting in January 2015, tenured employees are now able to select one gift from
four categories - Lifestyle, Traditional, Jewelry and Timepieces. For 15, 20, 25, 30
and 35 years of service, the selection is different and increases in value.
Employees will now receive a certificate when being recognized and will select one
gift from the choices that correspond to their years of service. The item will be
shipped directly to their home and should be received within three days of placing
the order.
The pictures show a possible selection of gifts for 20 years of service.

5. 5
2015 Reservoir Information for Active and Retired Employees
Shoal Creek Reservoir
CCWA employees are required to pay a $25 fee for yearly fishing privileges at Shoal Creek Reservoir. All fees must be
paid prior to fishing the reservoir. Fishing permits will be issued and are valid from March 1, 2015 – March 1,
2016.
Permits will be rearview mirror hangers and are required and must be displayed when fishing the reservoir.
2015 Permits will be available beginning February 9 at the Hicks Plant and the Distribution and Conveyance Office.
 Reservoir is open to CCWA employees 7 days week, year round.
 Access hours are dawn to dusk. No night fishing.
 Employees are required to sign in and out when fishing the reservoir.
 Employees must accompany at all times any guest they bring to the reservoir.
 Gate key is required for access and may not be loaned or shared with non-employees.
Shoal Creek Reservoir will open for limited public access again this year. The public access Saturdays tentatively will be:
March 21
April: 11 and 25
May: 2 and 16
June 6
Reminder: Management with good faith has extended this privilege. As employees, we are expected to conduct
ourselves in a professional manner. It is essential that we respect the property. Dispose of all trash properly. Do not tres-
pass on private property: Bank fishing is limited to the area around the dam and the Panhandle Wetland inflow
pipe area. These are marked with signage and orange painted u-post. When boat fishing, do not exit the boat or moor
the boat on private property.
J.W. Smith and the Shamrock/ Blalock Reservoirs
The Shamrock/Blalock and JW Smith Reservoirs will open Sunday, March 1. These areas are open to the public.
CCWA employees may access these reservoirs free of charge. When visiting these areas, obtain a daily permit at the
payment stations located at the reservoirs. Write your name and employee number on the payment envelope and drop it
in the payment box. Display the detachable mirror pass on your rearview mirror. Employees are limited to one vehicle
per visit. Additional vehicles must pay the entrance fee. The days and hours of access to these areas fall in ac-
cordance to the public access operational schedule. Days and times are posted at the reservoir and on the P-drive under
Water Production click on Employee Hunting and Fishing Information Folder.
Hooper Reservoir is also open to CCWA employees free of charge. Access is at the Hooper Water Plant: the plant
phone # is 770.474.7674.
GOOD LUCK!
Call Jep Palmer or Jacob Cannon at 770.603.5605 if you would like more information.
Sam’s Club Will Be On Site to Register/Renew Club Memberships
Sam's Club will be on site on February 13, 2015 to register/renew club memberships. They will be in the HQ Break
Room (basement level) between 11:00 a.m. and 1:00 p.m. Membership Levels/Incentives are below:
$10.00 gift card with a $45.00 membership
$25.00 gift card with a $100.00 membership.
If you have advance questions regarding the Sam's Club memberships, please contact our rep, Tameka Jones-Laster at
678.422.7696 or tmjones.s08287.us@samsclub.com

6. 6
YOS
Congratulations to the winners
from our January drawing:
Webster Williams
(Water Reclamation)
Christina Hollywood
(Finance)
Larry Eason
(D&C)
Wayne Wilkerson
(NTS)
Lewis Hale
(Water Reclamation)
Beginning Monday, February 1, 2015, non-uniformed employees may wear
dress down stickers during the week until May 1, 2015.
This year’s Relay for Life is May 2nd
from 2 p.m. until midnight and will be held
at Charles Drew High School. You may register as a team member. In order to
receive a T-Shirt; you must raise $100 before April 3rd
! You may also receive a
wellness point for joining our team, and actively participating in this event.
Prices for dress down stickers are 1 for $3 and 4 for $10. Our goal is to raise
as much money as possible in order to fight this horrible disease. You may
purchase stickers from the following:
Sue Simmons Carol Cameron Denise Smith
Linda Allen Karen Riser Rhonda Coots
Susan McClellan Maureen Miller Michelle Mirzaiee
ACS Dress Down Stickers On Sale
Sean Ware 2/1 16
Gene Beaber 2/2 17
Martin Green 2/3 18
David Jones 2/3 12
Willie McCune 2/3 29
Jay Mathis 2/4 1
Ebony Poke 2/4 2
Jael Fuller 2/5 8
Tim Allen 2/7 4
Karen Estrada 2/7 4
Charles Ecton 2/11 24
Sean Sterling 2/15 19
Kenny Davis 2/17 18
Joe Barnett 2/21 4
Keith Crawford 2/21 10
Jeff Pearson 2/26 23
Diane Ford 2/27 13
Brad Cannon 2/28 8
Jim Hill 2/2
Carla Clark 2/3
Lance Kelly 2/3
Joey Smith 2/3
Meleshia Thurman 2/3
Catrina Tanner 2/5
Marvin Harry 2/6
Bryant Bond 2/7
Jenny Morris 2/9
Matt Smith 2/12
Oscar Blalock 2/13
Johnny Simmons 2/13
Jeremy Storm 2/13
Kenneth Earp 2/15
Michael Shelton 2/15
Jikeva Moore 2/17
Al Loftis 2/19
Joey Martin 2/20
Eva Puckett 2/20
Karen Sims 2/20
Jason Jackson 2/21
Beau Jackson 2/21
Jep Palmer 2/23
Desmond Norwood 2/24
Elora Knight 2/25
James Stubbe 2/25
Karen Riser 2/27
Darlene Tuggle 2/27
Ty Arnold 2/28