Will the Second Wave of Online Video Distribution Services Drown Out U.S. Pay...Cognizant
With the advent of numerous online video delivery (OVD) services by content providers, the pay TV industry is primed for a challenging time. We offer a detailed list of what to start doing, keep doing and stop doing for such pay TV providers.
Will the Second Wave of Online Video Distribution Services Drown Out U.S. Pay...Cognizant
With the advent of numerous online video delivery (OVD) services by content providers, the pay TV industry is primed for a challenging time. We offer a detailed list of what to start doing, keep doing and stop doing for such pay TV providers.
Why Your Best Salesperson May Be a Customer Support RepCognizant
Using rich data, powerful analytics and integrated toolsets, support organizations in the communications and technology industry can achieve a real-time understanding of customer challenges, enabling them to convert troubleshooting exercises into rewarding experiences and convert customers into brand ambassadors.
Why New-age IT Operating Models are Necessary for Enhanced Operational AgilityCognizant
IT organizations need a new operating model consisting of automated tools, refined thinking around operating discipline, and more relevant talent acquisition and management strategies. This new model will not only help IT deliver tailored services to a new generation of users, but it will also unlock the vast potential of emerging digital business opportunities made possible by the quickly maturing SMAC Stack.
The Annual Sustainability Report 2014: Building New Tomorrows!Cognizant
EDUCATION, ENVIRONMENTAL STEWARDSHIP AND EMPLOYEE DEVELOPMENT IN A DIGITAL AGE.
Around the world, organizations are facing a once-in-a-decade shift, driven by digital technologies, that is reshaping businesses and entire industries. At Cognizant, we work with global enterprises to decode the opportunities and master the challenges of this new age of digital business.
In a similar vein, we are applying innovative, data-driven approaches - guided by human inspiration and commitment - to address some of the major sustainability issues of our time.
Read our fifth annual sustainability report, "Building New Tomorrows," which documents the policies, practices & performances implemented in the year ended December 31, 2014.
Dialing Up Digital: Retaining a New Generation of CustomersCognizant
Our survey confirmed that to attract and retain young, tech-savvy customers, communications service providers must act fast to enhance their current services, better understand these customers’ needs, and make their digital support channels easier to use. This involves analyzing the differences between younger and older customers, and using that information to retain them and build their confidence. CSPs must also ensure that efforts to personalize solutions and services deliver the expected value, and also provide the levels of security and privacy these customers demand.