The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
Facts International 1985-2014
1. 1985 1986 1987 1988 1989 1990 1991 1992 1993 1994
April 15th 1985
Founder Barbara
Lee incorporates
Facts International
1986
Business expands into
second office at the
Willesborough
Industrial Park
1987
Further expansion with dedicated
telephone directory library added
1989
Facts International
takes on its first
apprentice through the
Youth Training Scheme
1990
Facts promotes itself
as having the most
comprehensive library
of international
telephone directories
available
1992
Facts International
goes computerised
with its first CATI
surveys provided by
Pulse Train
1993
Facts International
is commissioned by
an American
newspaper to
survey the British
public about
Charles and Diana’s
divorce
1994
Facts
International
opens a new
office in
Stour Street,
Canterbury
2. 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004
1995
Facts International
celebrates 10 years
with a party for
staff and clients on
the river Thames
1995
Current M.D. Emily
Kettle joins Facts
International as a
part-time telephone
interviewer
1996
A new company logo
is born following an
internal design
competition
1997
Facts International is
commissioned to run
the election poll by
Mori
1998
The hunt begins
for a new home
in Ashford with
staff voting
between 2 sites
1999
Facts International moves
to its new home in
Henwood, Ashford
1999
Facts takes
time out to
enjoy the
solar eclipse
2000
Following a series of
storms, the river Stour
burst its banks and
Facts staff are brought
to work in the back of
a local company’s truck
2001
Facts International
is conducting a
global study with
financial traders
and analysts when
the twin towers
are hit
2002
Linda Marsh delivers
key note speech at
annual Pulse Train
conference with Phil
Lockyer from Bellview
2003
Facts International
launches its first
internet driven
mixed-mode offer
2004
Facts International
conduct research into
the ‘Happiness of local
business’ on behalf of
Business Link
3. 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014
2005
Facts celebrates 20
years by being one
of the first local
businesses to
achieve the
Investors in
People award
2006
Newly promoted
Managing Director
Linda Marsh, works
with Ashford Borough
Council to research
the forgotten youth
of Ashford
2007
Chime Communications Plc
acquires Facts International
2007
Facts International breaks
£3,000,000 in annual turnover
2007
Barbara Lee,
Founder of
Facts
International
retires
2008
Crispin Beale joins
Facts International as
Chief Executive from
Royal Mail Group
2009
Kerry Ovenden
is promoted to
Telephone
Operations
Director
2010
Facts International
acquires ACE Fieldwork
2009
Facts International
doubles the size of
its CATI Centre
2010
Facts International
breaks £5,000,000 in
annual turnover
2011
Facts International
becomes the first
market research
company to hold
Gold Investors in
People
2011
Facts announce
working
partnership with
Snap Surveys
2012
Emily Kettle
is promoted
to Managing
Director
2013
Facts International
opens an office in
Sydney, Australia
2014
Facts International
become the inaugural
winners of the MRS
Best Field Force
Award