Flight attendants should focus on providing excellent customer service in several key ways: 1) Smiling and engaging with customers in a warm, genuine manner throughout the boarding process and flight. This includes making eye contact, using welcoming body language, and striking up pleasant conversations. 2) Anticipating customer needs and providing assistance before it's requested, such as helping parents with children or offering blankets to passengers. 3) Communicating clearly and honestly with customers during any delays, keeping them informed and directing them to flight information resources. Representatives should remain composed when addressing frustrations. 4) Presenting a polished, professional appearance and comportment at all times both on and off duty to properly represent the airline