Safety and health at work everyone's concern good business
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This document discusses how Schuberg Philis delivers 100% customer satisfaction without stress through various health and wellness initiatives for employees. It notes that the company has experienced benefits such as low sickness absence and turnover rates as well as high customer satisfaction compared to industry averages. The document encourages trying a similar approach to benefit both employees and business outcomes.
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Safety and health at work everyone's concern good business
- 1. Safety and health at work is everyone’s concern. It’s good for you. It’s good for business. DELIVERING 100% WITHOUT STRESS Lotta Croiset van Uchelen – Schuberg Philis, the Netherlands
- 3. CUSTOMER
- 4. CUSTOMER EXPERTS IN THE LEAD 100% CUSTOMER SATISFACTION MISSION CRITICAL ONLY COLLEAGUES NO EMPLOYEES TEAM PROMISE ROOT CAUSE BEING RESPONSIBLE LOVE DELIVERING 100%
- 5. CUSTOMER
- 7. CUSTOMER AND YES, WE DO HAVE…
- 12. CUSTOMER FREEDOM TO EXPLORE FUTURE POSSIBILITIES
- 13. CUSTOMER
- 14. CUSTOMER EXPERTS IN THE LEAD 100% CUSTOMER SATISFACTION MISSION CRITICAL ONLY COLLEAGUES TEAM PROMISE ROOT CAUSE BEING REPONSIBLE LOVE DELIVERING 100%
- 16. CUSTOMER MAKE YOU OWN PROMISE NO (HR) MANAGEMENT TO BLAME
- 17. CUSTOMER ROOT CAUSE INSTEAD OF SYMPTOMS
- 18. CUSTOMER UNIQUE GROUP OF PEERS Leo Lotta 185. other stories Sailing BBC Information science Economics In-house counselor & Marketing 10 foster kids! Chuck Norris Healthcare ICT
- 20. CUSTOMER CARE & COMMERCE Low sickness absence rate • 0,9%: Schuberg Philis • 3,8%: Industry average Extreme low turnover High customer satisfaction • 8,9: Schuberg Philis • 6,9: Industry Average 10% profit last ten years
- 21. CUSTOMER DO TRY THIS AT HOME!
Editor's Notes
- We are very proud and surprised to have won this enormous prestigious European award. I will I am pretty sure nobody in this room has ever heard of us. As far as we know we are the first IT company ever to have won this prize. In other words first time an IT company is on stage you might need a little reference to what we are about. What am I going to talk about: WHO WE ARE – WHY WE EXIST WHY WE FEEL PRESSURE BUT NOT STRESS HOW WE BENEFITED
- We hebben er bij Schuberg Philis voor gekozen om 100% te leveren en leven in alles wat we doen. Met andere woorden, het maximale te halen uit de beschikbare technologie de relaties met elkaar en onze klanten. Wat de impact is van 100% dienstverlening in de praktijk, verandert continu en wordt ook steeds opnieuw uitgedaagd. Het pad dat ik daarbij heb afgelegd wil ik hier graag met jullie delen.
- The frustration in the IT sector is the foundation of this company is: IT IS POSSIBLE to . To offer the alternative. IT that always works, within budget and within time. You own experience with IT could be it is not in time, not working when you need it… I can imagine that your experience with IT is not always positive. It often is not working and the project tend to be overtime and not within budget.
- IT IS POSSIBLE! FOCUS: Mission CRITICAL you can not be everything for everybody. Complex ultra vital applications. In couple of hours our customers can loose a couple of million of euros. If the banks do not operate you can withdraw your money, or if a retailer can’t get its orders the week before christmas… Vital for the economy TEAM: make your own promise, no management. Experts in the lead 100% We are an IT outsourcing company we take care of mission critical applications of banks, retalier, energy What we often to hear is too good to be true. Hence we interviewed customers and partners to discover what is it means on mission critical it plus our promise 100% delivering uptime. Movie> what is 100%? The left colom tells relatively more about how we have organized stuff and the why of it. The column in the middle, deals with our view on changes in the world: faster and software will eat the world. The utter right column tells about the challenges our customers are facing in their markets and ICT organisations, as well as the solutions we offer them to tackle them. business.
- You can imagine the work we do is quit demanding. and reasons why we are successful: We have a clear common goal and feels like a mandate. to deliver a 100% in everything we do We constantly challenge each other to do more at what you are good at We have the mandate to do what we are good at as a person and a team to make our customers 100% happy Together we form UNIQUE GROUP of peers.
- We are an IT outsourcing company we take care of mission critical applications of banks, retalier, energy What we often to hear is too good to be true. Hence we interviewed customers and partners to discover what is it means on mission critical it plus our promise 100% delivering uptime. Movie> what is 100%? The left colom tells relatively more about how we have organized stuff and the why of it. The column in the middle, deals with our view on changes in the world: faster and software will eat the world. The utter right column tells about the challenges our customers are facing in their markets and ICT organisations, as well as the solutions we offer them to tackle them. business.
- We are very NOT HAPPY THIS SOUNDS VERY NORMAL NO THIS IS THE WAY HUMANS WOULD LIKE TO INTERACT…. HOWEVER IT SEEMS TO BE RARE…
- MAKE YOU OWN PROMISE YOU ARE BEING HELD ACCOUNTABLE FOR YOUR PROMISE It does something with you HARVARD BUSINESS CASE
- To make the system intrincsicly healthly NO entless description by lawyers WAY WE WORK TOGETHER CHALLENGE TOBECOME BETTER AT WHAT YOU ARE GOOD AT
- I am the living proof If I look at my own development path….in my case I took the opportunity to combine my three studies as acting both as Marketing Manager and in-house counselor is one way in how we implement our vision of care and commerce belong together. Help implement vision care and commerce is possible
- If we would have to predict what the world would look like now in 2000 we would not have believed our own predictions. With the software revolution just at the beginning we believe there are endless possibilities for our customers and us. If we are better able to translate good ideas into well working software on reliable infrastructures we can achive great things. Think: Internet scale. Cloud computing. Mobile. Artificial intelligence. 3D printing. The internet of things. 1 Trillion sensors. Open source everything. Transformations of education, healthcare, transport, energy/utilities, science, government the possibilities to changeand better the lives of our customers’ customers are endless!
- Our way of working has proven to have happy customers and colleagues. Here are some facts. We felt it but through the award it was quantified with the Help of Dutch OHSA agency TNO So we promise 100% and same time we support each other for 100% And as a result happy colleagues and happy customers. Exactly the goal and essence of our company. UNIQUE GROUP OF PEERS
- DEMANDING organisation Pressure but not stress We benifited WE TAKE IT AS A BIG RECOGNITION THAT CULTURE COUNTS IF YOU FEEL INSPIRED OUR WAY OF WORKING WE ENCOURAGE TO TRY THIS AT HOME INSTEAD OF DRAWING UP A BIG PLAN START WITH LOOKING AT YOUR CURRENT CULTURE AND HABITS AND ASK FOR EACH OF THOSE ELEMENTS HOW WOULD YOU LIKE TO BE TREATED AND SURPIRSE YOURSELF AND OTHERS