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EvonSys
Wilmington, DE USA | www.evonsys.com | info@evonsys.com | est. 2005
Boosting Customer & Employee Experience
COPYRIGHT ©2023 EVONSYS | CONFIDENTIAL 2
Boost Government
Agency customer &
employee experience
with Pega Infinity.
COPYRIGHT ©2023 EVONSYS | CONFIDENTIAL 3
Project Summary
A US government agency serving over 300,000 public
employees and retirees is rapidly expanding. EvonSys
provided a holistic IT modernization approach, with
Pega infinity technology delivering intelligent process
automation for their evolving business model and
future growth.
The client is a top automobile manufacturer with a varied portfolio, including cars, SUVs, trucks, buses, and defense vehicles. As a major OEM, they provide a broad selection of integrated e-mobility solutions for both e
COPYRIGHT ©2023 EVONSYS | CONFIDENTIAL 4
Key Business Challenges
Managing retirement planning for a
large and diverse group of public
employees and retirees.
Keeping up with the rapidly evolving
business model and changing needs of
the customers.
Providing responsive customer service
while operating with numerous counties
and district employers.
COPYRIGHT ©2023 EVONSYS | CONFIDENTIAL 5
Desired Goals
A highly customizable and easily scalable
system.
Stay on top of getting information quickly to
respond to member needs.
Streamline data access and standardize
various systems and tools.
Encourage members to use the website and
make the online experience seamless
Set the foundation to expand the agency’s
digital channels.
COPYRIGHT ©2023 EVONSYS | CONFIDENTIAL 6
Business Value
Timely and effective delivery
insights and communication
improve business agility
Enhanced user experience
Improved customer experience
quality while saving time and
reducing staff effort.
COPYRIGHT ©2023 EVONSYS | CONFIDENTIAL 7
Case Study
For a complete Case Study, please check
https://www.evonsys.com/case-studies/boost-
government-agency-customer-employee-
experience-with-pega-infinity
Wilmington, DE USA | www.evonsys.com | info@evonsys.com | est. 2005

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EvonSys - Boosting Customer & Employee Experience

  • 1. EvonSys Wilmington, DE USA | www.evonsys.com | info@evonsys.com | est. 2005 Boosting Customer & Employee Experience
  • 2. COPYRIGHT ©2023 EVONSYS | CONFIDENTIAL 2 Boost Government Agency customer & employee experience with Pega Infinity.
  • 3. COPYRIGHT ©2023 EVONSYS | CONFIDENTIAL 3 Project Summary A US government agency serving over 300,000 public employees and retirees is rapidly expanding. EvonSys provided a holistic IT modernization approach, with Pega infinity technology delivering intelligent process automation for their evolving business model and future growth. The client is a top automobile manufacturer with a varied portfolio, including cars, SUVs, trucks, buses, and defense vehicles. As a major OEM, they provide a broad selection of integrated e-mobility solutions for both e
  • 4. COPYRIGHT ©2023 EVONSYS | CONFIDENTIAL 4 Key Business Challenges Managing retirement planning for a large and diverse group of public employees and retirees. Keeping up with the rapidly evolving business model and changing needs of the customers. Providing responsive customer service while operating with numerous counties and district employers.
  • 5. COPYRIGHT ©2023 EVONSYS | CONFIDENTIAL 5 Desired Goals A highly customizable and easily scalable system. Stay on top of getting information quickly to respond to member needs. Streamline data access and standardize various systems and tools. Encourage members to use the website and make the online experience seamless Set the foundation to expand the agency’s digital channels.
  • 6. COPYRIGHT ©2023 EVONSYS | CONFIDENTIAL 6 Business Value Timely and effective delivery insights and communication improve business agility Enhanced user experience Improved customer experience quality while saving time and reducing staff effort.
  • 7. COPYRIGHT ©2023 EVONSYS | CONFIDENTIAL 7 Case Study For a complete Case Study, please check https://www.evonsys.com/case-studies/boost- government-agency-customer-employee- experience-with-pega-infinity
  • 8. Wilmington, DE USA | www.evonsys.com | info@evonsys.com | est. 2005