This data passport from comScore provides insights into global digital trends. It summarizes key metrics on the worldwide internet audience including its growth and regional distribution. It also outlines how internet users spend their time online with categories like instant messaging, social networking and entertainment taking up large proportions of time. However, these proportions vary significantly by region.

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01 GLOBAL INTERNET POPULATIONS
02 HOW THE WORLD USES THE WEB
03 GLOBAL TOP PROPERTIES
04 WEBSITES TO WATCH
05 SHARE GAINERS
06 SOCIAL NETWORKING
07 VIDEO & ENTERTAINMENT
08 VIDEO CROSS-MEDIA SURVEY
09 GLOBAL SEARCH
10 DISPLAY ADVERTISING
11 AD EFFECTIVENESS
12 E-COMMERCE
13 MOBILE INTERNET USAGE
14 MOBILE INTERNET DEMOGRAPHICS
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3. 01. GLOBAL INTERNET POPULATIONS 02. HOW THE WORLD USES THE WEB
The Worldwide Internet Audience Has Grown and Instant Messengers, Social Networking, Entertainment
Shifted Dramatically in the Past Decade and Email Take Up Most of the Average Web User’s
Distribution of Worldwide Internet Audience
Time, But Proportions Vary Greatly by Region
Internet Users Ages 15+ Accessing the Internet from a Home or Work Computer Share of Regional Minutes on Key Online Categories
December 2009 Internet Users Ages 15+ Accessing the Internet from a Home or Work Computer
December 2009
Middle East - North Middle East - Latin
Latin Africa, 7% Worldwide Asia Pacific Europe America Africa America
America, Instant Messengers 12.3% 7.4% 14.1% 5.6% 29.3% 26.5%
8% Social Networking 12.0% 7.8% 16.1% 11.5% 10.8% 15.6%
Entertainment 9.9% 10.7% 9.2% 10.9% 7.0% 9.9%
Email 7.1% 4.4% 5.2% 12.3% 7.8% 8.5%
Asia Games 3.9% 2.9% 4.3% 4.7% 4.5% 3.4%
North Pacific, Retail 3.1% 3.6% 2.7% 4.4% 0.5% 1.6%
America, 41% News/Information 2.7% 2.4% 2.8% 3.6% 1.4% 1.4%
16% Business/Finance 1.6% 1.9% 1.3% 2.2% 0.4% 0.7%
Sports 1.2% 0.8% 1.1% 2.0% 1.2% 0.6%
Travel 0.5% 0.4% 0.6% 0.6% 0.3% 0.2%
Europe,
28% Emerging regions’ Internet usage tends to be heavy on
communication, while mature Internet markets spend more
time on categories which demand high-bandwidth connections.
Majority of global Internet users are in Asia. China alone Instant messenger usage takes up almost a third of all online time
comprises 19% of the global Internet population, and is in Middle East-Africa, and more than a quarter of all online time in
continuing to grow rapidly. Latin America. Higher available bandwidth in Europe, North America,
In 1996, two-thirds of the world’s Internet population was in the and parts of Asia allow users in those regions to spend more time
United States. Today, Asia Pacific is the largest region, with China and on Entertainment, News/Info, and Sports, categories which typically
India demonstrating particularly high growth. In most of Asia, Internet include media and content that require faster connections.
penetration is still relatively low, leaving significant growth potential Share of time spent on Retail sites is highest in North America,
over the coming years. Latin America, the Middle East and Africa have unsurprising during the holiday season. Though they are far less likely
also experienced rapid growth and similarly low penetration. Central to make purchases online, web users in Asia Pacific nonetheless
Europe and Russia are also high-growth areas. spend an above-average share of their time on Retail sites,
underscoring the importance of online research and comparison
shopping even when the actual purchase takes place offline.
Source: comScore Media Metrix Source: comScore Media Metrix

4. 03. GLOBAL TOP PROPERTIES 04. WEBSITES TO WATCH
Facebook Continues to Climb Upward in Global Free Entertainment is Always Popular; New Social
Ranking; Mozilla, Glam and NetShelter Technology Networks Challenge Established Players
Make Impressive Gains Percent Reach of Selected Sites and Regions
Internet Users Ages 15+ Accessing the Internet from a Home or Work Computer
Top 20 Properties by Global Reach
Dec 2009 vs. Dec 2008
Internet Users Ages 15+ Accessing the Internet from a Home or Work Computer
December 2009
14.2% +97%
Television Broadcasts Limited in HK
% Reach % Reach 28.0%
1 Google Sites 73.6 11 Apple Inc. 17.1 10.6%
Taringa.net in Latin America
18.4% +74%
2 Microsoft Sites 59.5 12 Fox Interactive Media 14.3 4.2%
Mudah.my in Malaysia
3 Yahoo! Sites 48.6 13 The Mozilla Organization 13.7 13.7% +226%
3.7%
Kaixin001.com in China
4 Facebook.com 38.3 14 Glam Media 13.1 8.7% +137%
5 Wikimedia Foundation Sites 28.4 15 WordPress 13.1 3.1%
Tiger Airways in Singapore
8.3% +170%
6 AOL LLC 21.9 16 TENCENT Inc. 12.5
3.9%
Ibibo in India
7 eBay 21.5 17 Baidu.com Inc. 12.5 6.9% +76%
8 Amazon Sites 19.7 18 Adobe Sites 11.5 0.3%
we7.com in the U.K.
2.0% +612%
9 Ask Network 17.7 19 NetShelter Technology Media 10.0
10 CBS Interactive 17.3 20 Alibaba.com Corporation 9.2
Dec 2008 Dec 2009
Facebook continues to extend its global reach and is now fourth, New Entertainment and Social Networking sites are still
just behind the major portals. emerging; Low-cost air carriers see a jump as economy slows.
With China now comprising a fifth of the global online population, Television Broadcasts Limited is a Chinese-language network that
it is unsurprising that a number of Chinese sites have quickly gained provides video streams of its popular TV series on its website.
firm footholds among the top web properties in the world. However, Argentinian site Taringa.net is a discussion site that has rapidly
two of the entities showing the most upward momentum in the top 20 gained popularity throughout Latin America. Mudah.my bills itself as
are content aggregators—Glam Media (#14), specializing in women’s “Malaysia’s Marketplace”, where users can buy and sell new and used
content, and NetShelter Technology Media (#19), an aggregator of goods. Kaixin001.com and Ibibo are social networks that continue to
technology content. Mozilla is also climbing, illustrating the increasing post significant growth in markets (China and India, respectively) that
global popularity of Firefox. are not dominated by Facebook. Though most low-cost carriers in the
region (e.g. JetStar, SilkAir, Cebu Pacific Air) have seen traffic growth
in the past year, Tiger Airways’ is the most significant. We7.com is a
music site in the U.K. featuring both free and paid content.
Source: comScore Media Metrix Source: comScore Media Metrix

5. 05. SHARE GAINERS 06. SOCIAL NETWORKING
Facebook and YouTube are the Largest Share Gainers Social Networking Remains One of the Web’s Top
of Global Online Usage Over the Past 3 Years Activities in 2009
Share of Global Minutes on Top Sites Growth of Global Unique Visitors to Facebook, MySpace, Twitter
Internet Users Ages 15+ Accessing the Internet from a Home or Work Computer Internet Users Ages 15+ Accessing the Internet from a Home or Work Computer
June 2006 to October 2009 December 2008 to December 2009
Global Unique Visitors (000) to Social Networking Sites
500,000
450,000
400,000
350,000
300,000
250,000
200,000
150,000
100,000
50,000
0
FACEBOOK.COM MySpace Sites TWITTER.COM
Two out of 3 global web users visited a social networking site in
Top sites’ total share of time is increasing—consumer share of December 2009.
online time is consolidating, not diffusing to the long tail.
After bypassing MySpace as the global leader among social networks
Facebook.com currently comprises 7% of total online consumption in 2008, Facebook has continued its rapid growth, more than doubling
globally. Along with YouTube, these two sites are the largest share (+111%) its global Unique Visitors in 2009. Twitter’s global growth in
gainers of global online usage over the past 3 years. In comparison, the past year has been nothing short of phenomenal, posting a 14-fold
Amazon Sites, CBS Interactive, Turner Network and Viacom Digital increase globally, and ending the year with 65 million visitors.
each command only 0.2% of total online time. Another recent, major
Globally, social networking accounts for 12% of the average user’s
market entrant, Twitter, has enjoyed high reach and fast growth, but time
time spent online. In Europe, however, social networking takes up
spent on the site is minimal—only 0.1% of global Internet time is spent
16.1% of all time online, and 15.6% in Latin America. The average
on the site.
social networking user in Europe spends almost five hours a month on
social networking sites.
Source: comScore Media Metrix Source: comScore Media Metrix

6. SOCIAL NETWORKING – MOBILE EU5 SOCIAL NETWORKING – EMERGING REGIONS
17% of Facebook Users in EU5 are Accessing Indonesia, Chile and Colombia Lead All Countries
Via Mobile in Facebook Penetration, With More Than 84% of Web
Unique Users of Facebook on PC vs. Mobile, EU5 Users in Those Countries Using the Social Network
Three Month Average Ending November 2009
Countries with Highest Facebook Penetration, December 2009
Facebook Usage – PC vs. Mobile Facebook Reach
35,000,000 30%
WW 38.3%
30,000,000
25% Indonesia 85.3%
25,000,000
% Mobile Users
22%
Unique Users
20% 20% Chile 84.7%
20,000,000
17% Colombia 84.2%
15,000,000 15%
Turkey 84.1%
10,000,000
11%
10% 10% Philippines 83.1%
5,000,000
0 5% Venezuela 82.9%
United France Italy Spain Germany
Canada 78.8%
Kingdom
United Kingdom 76.3%
PC Mobile % of Facebook Users Via Mobile
Europeans are among the heaviest users of Social Networking Social Connections and Communication are key components
sites on PCs, and their usage is spilling over onto Mobile of online usage in Latin America.
Among the countries in EU5, there are significant differences in Latin Americans spent 15.6% of their total online time on Social
Facebook mobile usage, with 22% of U.K. Facebookers accessing via Networking sites, and an additional 34.9% on Email and IM.
mobile, compared to just 10% of German Facebook users. In addition to high reach for Facebook in most Latin American
countries under measurement, the social network Orkut (a Google
Facebook usage is surprisingly similar on mobile and PC. Mobile
property) enjoys a large and extremely loyal following in Brazil.
users spend 24 minutes on Facebook and average 3.3 visits per day.
PC users spend 27 minutes per day and average 2.3 visits. Facebook has overtaken Friendster to capture the avid social
networkers of Southeast Asia. Indonesia and the Philippines are
among the top 5 countries for Facebook reach. Friendster was the
early leader among social networks in Southeast Asia, but Facebook is
now the top social networking in every country in the region.
Source: comScore Media Metrix, comScore MobiLens Source: comScore Media Metrix

7. 07. VIDEO & ENTERTAINMENT
More Than Half of Time Spent Viewing Video Occurs Demand for Entertainment in Asia is High, Even in
on Long Tail Video Sites Countries Where Broadband Reach is Still Low
U.S. Video Viewing Trend by Total Duration Entertainment Reach in Asia Pacific Countries
December 2008 to December 2009 December 2009
Entertainment
160,000
Worldwide 76%
Asia Pacific 70%
120,000 South Korea 85%
Total Minutes (MM)
Singapore 82%
Philippines 79%
80,000 Japan 79%
Vietnam 78%
Australia 77%
40,000 Malaysia 76%
Hong Kong 74%
New Zealand 71%
0 Taiwan 71%
Dec-08 Feb-09 Apr-09 Jun-09 Aug-09 Oct-09 Dec-09 Indonesia 71%
India 68%
YouTube.com Video Sites #2-25 Video Sites #26+ (long tail) China 62%
YouTube still takes majority share, but #2 Hulu continues to grow, Entertainment is the most popular online category in Asia.
and the majority of online viewing is actually in the long tail.
Entertainment reach is highest in South Korea and Singapore,
An analysis of where Americans spend their time viewing online video countries with broadband penetration rates that are on par with
content revealed that top-ranked video site YouTube accounted for Western Europe. We also see that Indonesia and India, countries
more than a quarter (26%) of total time spent viewing video, more than with broadband penetration in the single digits, have below average
the combined time spent of video content sites ranked between #2 Entertainment reach. However, several countries show high demand
and #25 (22%). Meanwhile, the majority of online video viewing (52%) for Entertainment content despite low broadband penetration rates.
occurred at video sites ranked outside of the top 25, suggesting the In the Philippines and Vietnam, Entertainment reach is above the
increased fragmentation of online video and the emergence of sites in global average. As broadband coverage increases in those areas, we
the long tail. expect to see even higher rates of penetration and consumption of
Entertainment content.
Source: comScore Video Metrix Source: comScore Media Metrix

8. 08. VIDEO CROSS-MEDIA SURVEY 09. GLOBAL SEARCH
The Online-Only TV Viewer Represents an Google Sites Accounts for Two-Thirds of 131 Billion
Opportunity for Incremental Audiences in the Valuable Searches Worldwide; Introduction of Bing Helps
18-34 Category Microsoft Post Significant Gains During the Year
Demographic Distribution of Online Video Viewers Top Ten Search Properties by Searches Conducted, Total Worldwide, Ages 15+ Accessing
Survey Conducted December 2009 the Internet from a Home or Work Computer, December 2009 vs. December 2008
Searches (MM)
40%
Dec. 2008 Dec. 2009 % Change
35% Worldwide 89,708 131,354 46%
30% Google Sites 55,638 87,809 58%
Yahoo! Sites 8,389 9,444 13%
25%
Baidu.com Inc. 7,963 8,534 7%
20% Microsoft Sites 2,403 4,094 70%
15% eBay 1,327 2,102 58%
NHN Corporation 1,892 2,069 9%
10%
Yandex 992 1,892 91%
5% Facebook.com 1,023 1,572 54%
0% Ask Network 1,053 1,507 43%
18-24 25-34 35-49 50-64 65+ Alibaba.com Corporation 1,118 1,102 -1%
Online-only TV Viewers Online Video General YouTube Viewers Searches based on “expanded search” definition, which includes searches at the top properties where search
activity is observed, not only the core search engines.
The opportunity in online video as a distribution platform cannot The global search market grew by 46% in the past year, with both
be ignored. There is a new breed of digital consumer who is highly developed and emerging markets contributing
choosing to tune in to his/her favorite shows online. to the strong growth worldwide.
In terms of demographics, the online-only TV viewer skews Google Sites ranked as the top search property worldwide with 87.8
dramatically younger than the general video audience. 72% of those billion searches in December, or 66.8% of the global search market,
who only watch TV online are between the ages of 18 and 34. That and a 58% increase in search query volume over the past year. Yahoo!
age group comprises only 57% of the general online video audience. Sites ranked second globally with 9.4 billion searches (up 13%),
followed by Chinese search engine Baidu with 8.5 billion searches
Online is preferred by consumers for its convenience; the ability to
(up 7%). Microsoft Sites saw the greatest gains among the top five
select specific shows and watch them on their own time ranked high
properties, growing 70% to 4.1 billion searches, on the strength of its
among consumers’ reasons for choosing to watch TV online. TV is
successful introduction of new search engine Bing. Russian search
preferred for sound and video quality and overall experience.
engine Yandex also achieved considerable gains, growing 91% to 1.9
billion searches.
Source: comScore Video Cross-Media Study Source: comScore qSearch

9. 10. DISPLAY ADVERTISING 11. ADVERTISING EFFECTIVENESS
Social Networks and Blogs Account for More Than 23% Cross Media Synergy Effect Helps Campaigns Drive
of All Display Ad Impressions Brand Value For Many Categories of Advertisers
Top Content Categories by Share of Total Display Ad Impressions Lift Effects for Ad Awareness Metrics in Cross Media Campaigns
December 2009
30.0%
23.8%
25.0% 21.1%
20.0%
15.0%
10.2%
10.0% 7.3%
4.2% 4.1% 2.8%
5.0% 2.0%
0.0%
When consumers are exposed to a campaign in multiple
channels, it appears to be everywhere. This sense of omni-
presence drives up not only awareness measures but also moves
consumers to higher interest and intent to purchase the brand.
Almost one quarter of all display ad impressions in December Data from the comScore AdEffx™ norms database clearly shows that
2009 were in the Conversational Media category, which consists cross media campaigns, which utilize multiple marketing channels,
of social networking and blogging sites. can deliver significant increases in brand metrics for many industries.
As an example, a major PC manufacturer saw using multiple mediums
Social networking and blogging sites, primarily Facebook and
in combination provided significant lifts over using a single medium
MySpace, account for more ad impressions than the sum of the
alone. This cross media synergy effect remains strong across many
major portals. This underscores the importance of understanding the
categories of advertisers. Marketers who want to take advantage of
effectiveness of ads in the social networking ecosystem.
the power of this effect can spread budgets by selectively targeting
a specific audience and blanketing them with messages in various
media. Then advertising effectiveness can be measured for both
attitudinal brand impacts as well as behavioral impacts such as sales,
site visitation and search to quantify the contributions of each medium
alone and in concert.
Source: comScore Ad Metrix Source: comScore AdEffx Brand Survey Lift Cross Media Norms Database

10. 12. E-COMMERCE However, 2009 on the whole fared significantly worse than the
previous year with year-over-year growth rates remaining negative
throughout most of the year.
2009 Total Retail e-Commerce Sales Down 2%
vs. Year Ago, with Travel Sales Down 5% and The 2009 holiday season represented a bright spot in this
predominantly negative year for e-commerce as it marked a return to
Non-Travel Flat
positive growth rates with both November and December showing
U.S. Online Consumer Dollar Sales Growth (in $ Billions) gains of a few percentage points. While some of this growth is
Excluding Auctions, Autos, and Managed Travel
attributable to more favorable year-over-year comparisons versus
the disastrous 2008 holiday season, it does suggest that the tides of
consumer sentiment are beginning to turn and that 2010 may be a
healthier year for retail e-commerce.
Positive Growth U.S. Retail e-Commerce Categories in 2009
Books & Magazines 12%
Computer Software (excl. PC Games) 7%
Sport & Fitness 6%
Jewelry & Watches 4%
The U.S. e-commerce market in 2009 exhibited substantial
Video Games, Consoles & Accessories 3%
softness in the face of the global economic recession, which
exerted downward pressure on consumer discretionary spending Consumer Electronics 3%
reflected in the e-commerce market.
Computers, Peripherals, & PDAs 1%
Total U.S. e-commerce spending reached $209.6 billion in 2009,
down 2% versus the previous year and the first year on record with
In this recessionary year, only a handful of retail e-commerce
negative growth rates. Travel e-commerce spending dropped 5% to
categories experienced growth. Books & Magazines topped the list
$79.8 billion, while retail (non-travel) e-commerce spending remained
of gaining categories with 12% growth, bolstered by category-wide
virtually flat at $129.8 billion.
price-cutting and the release of numerous high-profile best-sellers.
Throughout most of the decade, retail e-commerce spending saw Computer software (up 7%) ranked second, followed by Sport &
growth rates in excess of 20% annually, but 2008 showed signs of Fitness (up 6%) and Jewelry & Watches (up 4%), which rebounded
softness as the economy first began to weaken. While that year still from an especially weak 2008. Other positive growth categories
saw retail e-commerce grow at a rate of 6%, it was the first time on included Video Games, Consoles & Accessories (up 3%), Consumer
record of single-digit growth rates. Electronics (up 3%) and Computers, Peripherals & PDAs (up 1%).
Source: comScore e-Commerce Measurement Source: comScore e-Commerce Measurement

11. 13. MOBILE INTERNET USAGE 14. MOBILE INTERNET DEMOGRAPHICS
Mobile Internet Services Continue to Boom in EU5 Mobile Internet Users Slightly Older Than PC
Internet Users
Mobile Browsing Audience
November 2008 to November 2009 Mobile Browsing Audience
Three Month Average Ending November 2009
Mobile Internet Trends PC Internet vs. Mobile Internet Demographics
+29%
60% PC –
+33% PC – Higher on Chart = More Female
Social Networking
55% Total Internet Further to Right = Older
+106%
Size of Bubbles = # of Users
% Female
50%
+64%
45%
40%
35% Mobile – Mobile –
Social Networkers News/Info Browsers
30%
27.0 28.0 29.0 30.0 31.0 32.0 33.0
Median Age
Though it has been over a year since the launch of the iPhone 3G Device and access costs keep mobile Internet usage from
and the resultant boom in mobile Internet services, the growth in following ‘traditional’ early adopter age distributions.
new users shows no signs of waning.
Younger consumers are less likely to have the advanced devices and
Social Networking and News and Information via Application unlimited data plans that are key drivers for mobile Internet usage.
are showing the highest gains with 106% and 64% Y/Y growth, Even for social networking, consumers who use their mobiles are more
respectively. While News and Information via Browser and Email likely to be older than those who access social networks via PC.
continue to be the most popular activities online, the rapid growth of
Mobile social networkers are more evenly distributed by gender than
Social Networking via mobile may soon overtake those categories.
mobile browsers for news and info. This provides an indication that
Most apps users in EU5 play games. Games is the top genre for apps, mobile social networking is helping move mobile Internet services out
followed by Functional Tools (e.g. Maps and Search), Communication of early adopter mode and into the mainstream.
Services (Email, IM, Social Networking, Photo Sharing) and News.
Source: comScore MobiLens Source: comScore MobiLens

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Continued from previous page.
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