Etiquett Training.pptx
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This document provides etiquette and manners guidelines for interacting with clients in a sales environment. It includes tips such as nodding to show you are attentive to clients, matching their energy level, exchanging business cards, asking about their needs, taking time to think through deals rather than getting up frequently, and explaining reasoning for taking notes to satisfy client questions. Overall it stresses displaying good manners, paying attention to clients, creating a balanced interaction, and following small acts like walking clients to the gate to create a positive experience and orientation toward the client.
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Etiquett Training.pptx
- 1. Etiquettes & Manners Display of manners and etiquettes keep a client reaching away from your family ---Ma-ben
- 2. Nodding at a Client • Client is attended • Showroom get some time to organize the assistance • Client can reach you and system can develop quicker assistance • The act engender to the lively atmosphere for a client
- 3. Wishing a Client in Showroom • Show maximum energy in meeting client • Loose attending client create disappointment • At least match the clients energy level • Extending hands means extending help, never forget that – it’s a commitment
- 4. Meet and Greet • Wishing a client • Purpose of visit • Card exchange • Small talk • Who the car for • when
- 5. Dealing at the Table • Dealing with client is all about creating balance • Getting up in a deal frequently destroy faith in sales consultant • Why you get up in deal have you ever identified it?
- 6. Dealing at the Table • This guy know nothing • Get a time to think • I put up faith in him – not worthy of it • As you run for help in system – long he wait strong he feels ignored
- 7. Reason why the Information is being Jotted • Jotting information raise query in client’s mind – reasoning will help satisfy them • Explain how it is going to help client Analyzing Needs
- 8. Every one know u do the best job – What about surrounding?? • Picking up phone calls in showroom • Call people from distance • Laughing loudly • Teaching staff in showroom • Talking to drivers • Loose actions • Sitting in the guest area • Slangs • Tone
- 9. Handling infra structure • Back office is a place where at least ten individuals work • With individual task to complete • Data that they need to analyze, interpret and respond • It is not just a task, quality will bring the results • Making a place chaotic will have side effects like irritation, lack of concentration, poor reports • For any new task, you are already occupied and results in to negative approach
- 10. Handling infra structure • Identify the reasons you need to communicate while completing your own job • Reasons like – Conf. time for food?, Whether some one is on leave?, Boss is around?, Some one’s message you want to pass on, How to upload attachments in mail, How to print correctly on both side of a paper • Passing details from your comp. screen to colleague • Using equipment will increase your efficiency and ability to respond under pressure
- 11. Handling infra structure • Handling infrastructure • Littering stationery • Back office is not a gym • Use of cafeteria
- 12. Difference making ACT • This small act create wonders • Always drop your client till gate • Display client orientation • Its call “Tying string”
Editor's Notes
- Asking for assistance should have flair in it, client should feel that he is dealing with the respected sales consultant in showroom
- Activity – create any thing out of a paper (Flying Device) – draw a circle on board and ask to throw in it – need analysis is important