Brendan Cummings, General Manager of Ground Services at Etihad Airways, wrote a letter to Subhayu Ghosh of Indigo Airlines to express gratitude. Etihad Airways was asked at short notice to transport a shipment of lithium batteries for Formula One teams. Ghosh's expert knowledge of regulations and familiarity with local requirements ensured the important shipment could be transported without incident. Cummings appreciated Ghosh's professional support in this positive manner.

1. Yours s' eeyely,
• •
Brendan Cummings
General Manager Ground Servic
General Manager
Ground Services
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22nd February 2012
Mr. Subhayu Ghosh
Indigo Airlines
Re: EY9796/02NOV2011
Dear Mr. Ghosh,
I am writing to express my gratitude to you for your exceptional support in November 2011 when Etihad
Airways was asked at very short notice to arrange carriage of a Lithium Battery shipment for the Red Bull
and Ferrari Formula One teams under SP A88.
Your expert knowledge of the regulations combined with your familiarity with the requirements of the
local regulatory framework were key to ensuring that this important shipment could be uplifted without
incident.
It is heartening to experience the support of a fellow professional in such a positive manner.
Please accept my apologies for the delay in forwarding this long overdue message of thanks.
355E01, Abu Dhabi. United Arab Emirates
TM: -971 2 5110000, Fax: -971 2 3111200,
National Airline of the United Arab Emirates
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