Customers often ask us how they can innovate like Amazon. From its humble beginnings as a startup in a garage, Amazon has not only innovated across e-commerce, but also introduced new businesses that, at first glance, don't seem to fit the model. Over the years, Amazon has gotten very good at taking hard problems and finding an easier way. We will describe how we use this mental model and mechanisms to help innovate in the Public Sector with the Cloud Innovation Center (CICs) Program. We discuss how Amazon organizes for innovation with its mechanisms, architecture, culture, and organization. As an update from previous years, our customers, Cal Polytechnic University and now Arizona State University, will exhibit initiatives currently underway at their CIC that are powered by AWS.

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WASH INGTON, D C

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Accelerating Innovation in the Public
Sector with Cloud Innovation Centers
S P O T L I G H T T R A C K
Ben Butler, Global Lead
AWS Cloud Innovation Centers
John Rome, Deputy CIO
Arizona State University
Paul Jurasin
Director, Cal Poly DxHub and New
Programs

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Amazon’s culture
of innovation
Jeff Bezos
CEO, Amazon
“Invention comes in many
forms and at many scales. The
most radical and
transformative of inventions
are often those that empower
others to unleash their
creativity – to pursue their
dreams.”

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Cloud Innovation Center (CIC) Mission
Community leading public sector sponsors collaborate with AWS to:
• minimize technology costs to constituents
• expand technology alternatives
• learn by doing
• spur economic and workforce development
• accelerate repeatable public sector cloud successes
… to improve digital experiences for citizens.

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Public Sector & AWS Collaboration
CIC sponsor provides
• Dedicated program
manager
• Facilities access
• Public sharing of
challenge content as
open source
• Best practices
whitepaper
contributions
• Program metrics
AWS provides
• Amazon innovation
methodologies
• AWS Cloud credits
• Solutions architecture
• Project management
• Training e.g.,
• AWS Educate
• AWS Academy
• Annual conference

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What is an Innovation Challenge?
• Real-world customer problem (opportunity)
• Intense collaboration between customer,
host, and AWS
• Real-world learning experience for students

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Example challenges
Orange County
ML to track and analyze graffiti
across the county
Monterrey Bay Research
State grant to automate using
computer vision, identifying species
from underwater camera footage
CA Strawberry Commission
Drone imaging and robotics to
optimize growth/harvesting
San Leandro Police Department
Digital evidence-based policing
application; geospatial maps
Engineering Grand Challenge
Using IoT and long-range wireless
technology to track herds of cattle
Cal Poly All-In Migration
Sharing applied innovation with CA
State Universities/CCs

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Where innovation begins
we start with the customer
and work backwards

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Working Backwards

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How do we work on a challenge?
Customer
Interest
Identify
Executive
Review
Recommenda-
tion
Iterate PR/FAQ
Value
proposition
Prototype
Alternatives
Analysis
PoC/Test/Demo
Deliver new
digital offering at
scale
Build innovation
architecture
Establish
operating model &
tech. capability
Realize
Value
Challenge Sprint - 10 Weeks (duration – not Full Time) Procurement (out of scope)
Engage
Introduce Digital
Innovation
Frame the
Challenge
Agreement
to Proceed
Amazon
Innovation
Workshop
Define
Draft PR/FAQ

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What results are delivered?
Press Release Visuals/
Prototype
FAQ

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Example: Digital Evidence Expert

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What about IP?

16. Munich University of Applied Sciences in Munich, Germany Based at CODE University of Applied Sciences in Berlin, Germany
Digital Transformation
Lab
Better Future Lab

17. Sciences Po School of Public Affairs in Paris, France Swinburne University of Technology in Melbourne, Australia
Public Innovation Lab Data for Social Good
CIC

18. Global CIC Initiatives for 2019
City of Busan
Busan Cloud Innovation Center
Busan, South Korea
SciencesPo School of Public Affairs
Public Innovation Lab
Paris, France
Munich University of Applied Sciences
Digital Transformation Lab
Munich, Germany
CODE University of Applied Sciences
Better Future Lab
Berlin, Germany
Arizona State University
Smart City CIC
Tempe, AZ
Swinburne University
Data for Social Good Incubator
Melbourne, Australia
Cal Poly
Digital Transformation Hub
San Luis Obispo, CA

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Smart City Cloud Innovation
Center
at Arizona State University
John Rome
Deputy CIO
Arizona State University

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“NEW AMERICAN UNIVERSITY” CHARTER:
NOTABLE COLLABORATIONS:
ONE UNIVERISTY / MANY PLACES:
BY THE NUMBERS:
RECENT RECOGNITION:
 Metropolitan Phoenix AZ (5 Campuses), Washington, D.C.,
Havasu City, AZ, Santa Monica, CA, & Global Locations
 111K Students (37K Online) – ~86% Freshman Retention!
 15K Employees (3,600 Faculty)
 19K Graduates
 $604M Annual Research Expenditures
“Top 1% of world’s prestigious universities” - Times Higher Education
“#5 in graduation employability” -Wall Street Journal
“#1 chosen by international students” –Institute of International Education
 Starbucks College Achievement Plan (2014)
 Mayo Clinic Alliance (2016)
 adidas - ASU Global Sports Alliance (2017)
 Uber – Driving Toward Opportunity (2018)
 Amazon Web Services (2018)

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Ahead of Carnegie Mellon, Northeastern,
Harvard, Duke, Georgia Tech, Purdue, Cornell,
USC, UT-Austin and Yale
4 Years in a Row!

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November 2018 – CIC Announcement

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Teresa with ASU Mascot Sparky

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Teresa Now an Official ASU Sun Devil

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March 2019 - CIC Ribbon Cutting (ASU Skysong)

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May 2019 - Innovation Workshop

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Example Innovation Challenges
Pedestrian Fatalities
• Arizona has Highest Rates in U.S.
Heat Mitigation Strategies
• Neighborhoods
• Improved Streetscape/Urban Housing Design
Homelessness
• Digital ID
• Heat Fatigue
• Census Counting
Transportation
• Public Parking
• Autonomous Driving
Water Consumption
• Limiting Turf/Grass Expansion
• Early Leak Detection
Other
• Improve City Permit Process
• Reduce Time for Medical Care
• Competitive Economic Dev via Data
• Opioid Crisis

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CIC Connected with ASU Smart City Center

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CIC Connected with Smart Region Consortium

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https://smartchallenges.asu.edu

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The Digital Transformation Hub at
California Polytechnic University
Paul Jurasin
Director, DxHub and New Programs

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Innovation
Digital Transformation
Digital Literacy
Public
Sector
Focus on….

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 Think Differently!
 Explore the “Art of the Possible”
 Change the Culture!
Translation
….

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The Cal Poly Digital Transformation Hub
[DxHub]
Innovation Capability Co-
developed by Cal Poly
and AWS
Utilizes Amazon
innovation,
methodologies, and
”design thinking”
concepts
Brings mission
and technical
expertise
together
Focus on public
sector
problems
(challenges)

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DxHub Mission
DXHub
Human
Trafficking
Aerospace
Engineering
Smart Cities
Agriculture
Mental
Health
CSU Cloud
Migration
 Provide students with real-world learning
experiences
 Apply proven innovation methodologies
 Utilize the deep subject matter expertise of
the public sector
 Leverage the technology expertise of AWS
and other partners
 Solve challenging problems in ways not
contemplated before

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About the DxHub
ImpactLaunched 2017
InteractionThe Team
DxHub Progress
 First AWS
Supported
Innovation Center
on a University
Campus
 Several new
Innovation Centers
in 2019
Growth
 Director
 Digital Innovation
Lead
 Solutions
Architects
 Project Managers
 Students
 Faculty
Staffing
 First Global Innovation
Center Summit 2/2019
 Developed the Playbook
for others to follow
Global Cloud Innovation
Training Center
 14 New potential challenges
 18 Active challenges
 31 Faculty
 38 Students
Community Interaction

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Public Sector
Challenges
Cal Poly
DxHub
France
Germany
Australia
Arizona
State
Korea
 Shared challenges
 Global iteration
 Student experience
 Change the World!
Global Impact

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Non-Profit
 Monterey Bay Aquarium
Research Institute
 Family Care Network
 Hourglass Project
 California Strawberry
Commission
DxHub Customer Engagements
Government
California Secretary of State
California Attorney General
California Highway Patrol
California National Guard
Los Angeles County
City of Los Angeles
City of Santa Monica
City of San Luis Obispo
County of San Luis Obispo
City of San Leandro
U.S. Government
Education
 San Luis Coastal Foundation
 Fresno State
 Cal Poly Pomona
 California Community
College System
 Cal Poly – San Luis Obispo

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DxHub Innovation Challenges

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Chat Bot for CA Strawberry Commission

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New DxHub
Challenge Series
Cal Poly Satellite
Data Solutions (SDS)
Initiative

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Thank you!
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