12 years have passed since the first installation of Esio e-signature software in Bosnia and Herzegovina. Esio e-signature software for local governments is successfully used by 20 municipalities/cities in Bosnia and Herzegovina.

1. ESIO INFORMATION SYSTEM
ESIO E-SIGNATURE SOFTWARE FOR LOCAL GOVERNMENTS
Mag. Ljubisa Vuković

2.  The next level of public administration development
 Application of information and communication technologies
 Digital communication between public institutions and users of public services
 Faster and simpler business
E-GOVERNMENT

3.  Safer E-business
 Authentication of signatories
 The integrity of an electronically signed document or message
 Electronic Signature Law
THE APPLICATION OF ELECTRONIC SIGNATURES IN E-GOVERNMENT

4.  1: 1 signature verification
 Electronic pen
 Behavioral data - dynamic parameters unique to each person
 Time data on writing rhythm-speed and acceleration
 Graphics - slope and slope difference
 Pen pressure
 Electronic signature pad and corresponding software
BIOMETRIC SIGNATURE

5.  Signatures are safe, how safe business processes and technology used for their creation
 Electronic or biometric signature
 Improving internal processes
Advantages:
 Much faster service
 Ease of use and for non-digital generation
 Potpuna sigurnost podataka
 Eliminating the unnecessary use of paper
E-SIGNATURE IN PRACTICE

6. ESIO - INFORMATION SYSTEM FOR ELECTRONIC CERTIFICATION
OF DOCUMENTS
• ESIO is the first information system in Bosnia for the
electronic authentication of a document intended for
public administration that uses an LCD signboard for
electronic signing in recording the information about
applicant.
• The information system provides the possibility to
create an electronic book of certificates and record
sales of taxes per denomination individually and
collectively, and by official.
• ESIO is an Information System for Electronic Document
Authentication with Integrated Electronic Signature
and an Electronic Book of Evidence. It is designed for
the needs of municipalities. The software supports the
verification of home lists, signatures, manuscripts and
photocopies of documents
• ESIO – The electronic document authentication
information system is a reliable solution that has been
tested in practice over the past 12 years.

7. ESIO-TECHNICAL REQUIREMENTS
Esio is an information system consisting of three components :
1. Web application that installs on Windows Server
2. The client of the e-signature application installs on the computer of the user on whom the
signature is performed
3. Web service for communication between the client and the web application that is installed
on the server
The technical requirements:
• Windows server 2008/2012/2016
• MS SQL 2012/2014/2016
• IIS (Internet Information Services)
• .Net framework 4.0
• ESIO Web service for e-signature
The technical requirements for client computers are :
• Computer with Win 7 or 10
• Internet explorer , Chrome ili Firefox
• Esio client application
• Signotec pad for electronic signature
• signoPAD-API_8.2.0_64Bit.exe

8. Information system capabilities:
 Electronic signing and certification of documents, signatures
and manuscripts
 Creating electronic certification book
 Print or save the book on computer in accordance with the
prescribed legal standards.
 Records of sold taxes by denominations
 Monitoring the work of clerks and creating various reports
 Verification of documents, signatures and manuscripts can
also be done in regional local offices through a linked
information system.
ESIO INFORMATION SYSTEM

9. WORK IN PROGRAM
1. Selecting the subject of the certification
2. Entering the verification data
3. Entering party information – if necessary
4. Take an electronic signature
5. Print selection
6. Searches, reports and books

10. SELECTION OF THE SUBJECT OF CERTIFICATION

11. DATA ENTRY ON VERIFICATION

12. ENTERING DATA ON THE PARTY - IF NECESSARY

13. TAKING ELECTRONIC SIGNATURE

14. PRINT SELECTION

15. SEARCHES, REPORTS AND BOOKS
• Reports are created by selecting the desired report type

16. ELECTRONIC CERTIFICATION BOOK
• PDF or print

17. ESIO - ELECTRONIC BOOK OF CERTIFICATION
• Possibility of digital certification by e-
signature of the certification book by
the mayor or an authorized person
• Storing a book in the Database
• Creating a digital excerpt from an
electronic authentication book
• Possibility to implement biometric
record (optional)

18. CREATING CERTIFICATION E-BOOKS
• The book is created by an authorized person

19. CREATING E-BOOK CERTIFICATION
• List of books Created books are stored in the
database
• Once a book is created, it cannot be changed
• Books can be electronically signed by an authorized
person

20. LIST OF CREATED ELECTRONIC BOOK CERTIFICATION
• List of books Created books are stored in the
database
• Once a book is created, it cannot be changed
• Books can be electronically signed by an authorized
person

21. E-SIGNATURE
• By signing the book electronically
• An authorized person can sign the electronic book
• An electronic signature can only be revoked by the
person who signed it

22. EXPORT CERTIFICATION BOOKS TO PDF
• PDF or print A3 and A4

23. E-BOOK PRINTING

24. ELECTRONIC CERTIFICATION BOOK
• PDF or print A3 and A4

25. ANALYSIS OF APPLICATION AND ADVANTAGES OF INFORMATION SYSTEM
FOR ELECTRONIC DOCUMENT VERIFICATION
• Digitization of the process In accordance with legal
regulations
• Linking internal and external offices into a single
information system
• Possibility of creating a centralized or decentralized
information system.
• Reducing the crowd at the counters and the
complete process of document verification is reduced
to a few minutes.
• The complete process is simplified and accelerated
Economic savings for citizens Unique authentication
database

26. ANALYSIS OF THE APPLICATION AND ADVANTAGES OF AN INFORMATION
SYSTEM FOR ELECTRONIC CERTIFICATION OF DOCUMENTS
• Digitization of the process
• Linking internal and external offices into a unique
information system
• Reducing the crowds at the counters. The complete
process of document verification is reduced to a few
minutes.
• The complete process is simplified and accelerated
• Economic savings for citizens
• Centralized document authentication database

27. MUNICIPALITY TESLIĆ - EXPIRENCE
• The municipality of Teslić has processed 350,000
documents through the system in the past 8 years without
error.
• Through the system In the municipality of Teslić, 6
employees work every day, of which 3 in the municipality
and 3 in local offices that are 15-30 km away.
• They are used Signotec LCD table for electronic signature -
Proven German technology (Bundestag, Deutsche Bank)
• Reducing the crowds at the counters. The complete
process of document verification is reduced to a few
minutes.
• The complete process is simplified and accelerated
• Economic savings for citizens
• Centralized authentication database

28. ESIO – IMPLEMENTATION OF BIOMETRIC E-SIGNATURE
Future options:
• Application of biometric e-signature in
the application
• Possibility of digital certification of the
certification book by the mayo
• Creating a digital excerpt from the
electronic certification book
• Signotec biometric record - when
signing the citizens with e-signature is
stored and other control parameters
(power pressure, angle of pressure,
direction of writing, writing speed,
angles of vibration and time
signatures)

29. CONCLUSION
• E-government is the next level of development of public administration.
• The efficiency of e-government itself is improving thanks to the
development of information and communication technologies.
• The application of new technologies such as E-signatures contributes to a
significant improvement in work efficiency.
• The use of electronic signatures is a significant step forward in the
development and improvement of business because it enables faster
and simpler business operations in modern business.
• Human factor and legal frameworks.

30. Thank you for your attention
Mag. Ljubiša Vuković