Ero Brochure.PDF

1 | Templewood Training Services Emergency Response Officer
EMERGENCY
RESPONSE OFFICER
Level 3 Qualification
NEXT PAGE

The Templewood Training Services Emergency
Response Officer Level 3 Qualification was
created in repsonse to terrorist attacks in major
cities worldwide, such as those in London, Paris,
New York, Nairobi, Orlando and Brussels.
The course content embraces initiatives such as
City of London’s Project Griffin and National
Counter Terrorism Security Office’s Project Argus.
It is aimed primarily at those working in the
securities industry and those in customer-facing
roles within organisations that cater for large
public gatherings.
The course is the only one of its kind accredited
by Industry Qualifications, Ofqual and SQA
Accreditation. This is a joint training venture
between Templewood Group and appointed
training partner, Global Reach Training Ltd.
EMERGENCY RESPONSE OFFICER QUALIFICATION EXPLAINED
What is an Emergency Response Officer?
An Emergency Response Officer (ERO) is part of the immediate response to an emergency
situation. An ERO will coordinate, without putting themselves or others at risk, and will
assess risk before taking any actions.
Who can take the course?
• Those of age 18 and above in England, Wales and Northern Ireland
• You must have attended a Project Griffin awareness course or have passed a
company delivered Project Griffin training module
• SIA licence holders
• Those with an event steward qualification and a minimum of one day emergency
first aid at work qualification.
How is it assessed?
An instructor will monitor trainees and record their test results, following each course unit.
Units are assessed using a variety of written or verbal tests. Once instructors are satisfied
that trainees have completed all course units, trainees will be awarded a qualification
certificate verifying that they have completed the course.
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Following an emergency
incident, the first
response period
is the most
critical

There are a number of benefits associated with training employees via the Emergency Response Officer Level 3
Qualification.
These include:
• Enhances the capabilities of teams and their awareness of their surroundings
• Speeds up team/individual response to incidents
• Reassures clients, managers and the public
• A formal training qualification, tested to confirm the effectiveness of the training delivered
• Reduces risk to organisations and individuals
• Essential component of emergency response plans
It is an essential training course for organisations that cater for large gatherings of the public or other places of
mass attendance – a relatively small cost compared with the impact should incidents be inadequately managed
The Risks of Mass Attendance
• Insufficient monitoring of crowded areas can result in injuries and fatalities
• Crowded places by their nature are easily accessible and offer the prospect for an impact beyond the loss of life
alone
THE BENEFITS TO INVESTORS, PROPERTY COMPANIES, &
MANAGING AGENTS
ENHANCES
CAPABILITIES
REDUCES
RISK
SPEEDS UP
RESPONSES

Emergency services require
accurate information in
order to resolve
an incident
efficiently

The Emergency Response Officer Level 3 Qualification offers a number of benefits to security professionals,
event stewards and individuals providing first response:
These include:
• Increases employability
• Empowerment
• It is a formal training qualification
• Helps those providing first response to respond to incidents, co-ordinate others and provide information to the
relevant emergency services or authorities in order for them to resolve the incident or emergency more efficiently
Who can apply?
• Those aged 18 and above in England, Wales and Northern Ireland
• You must have attended a Project Griffin awareness course or have passed a company-delivered Project Griffin
training module; if you have not had Project Griffin training, it is available via Templewood Training Services
• You must first hold a valid first aid qualification, have an SIA licence-linked qualification or be working as an
event steward
THE BENEFITS TO SECURITY PROFESSIONALS
FORMAL
QUALIFICATION
INCREASES
EMPLOYABILITY
STRENGTHENS
CAPABILITY

148,170,796 people
visit Liverpool Street
Station each year

THE EMERGENCY RESPONSE OFFICER LEADERSHIP TEAM
HARVEY SONING
Harvey founded James Andrew International, the real estate
advisory company, in 1974 following the first part of his career
at Peachey Property Corporation and Guardian Properties
(Holdings) Plc. He has been involved in many major property
developments and investment acquisitions and disposals
in the UK, Europe, the Middle East and USA over the past
40 years. In response to recent major terrorist attacks and
the tragedies that followed, Harvey decided to initiate the
Templewood Specialist Services ERO Level 3 Qualification,
to ensure that companies and individuals operating in major
cities are prepared to respond to emergency situations.
ROB CLARK
Rob started his career in the military, moving into the
commercial sector after nearly a decade of service. In total,
Rob has nearly 30 years’ experience within the security
industry, in both military and commercial sectors. He has a
unique knowledge of all security situations, having operated
and served both domestically and internationally, in every
conceivable environment. Having built his own company,
Phoenix Security, Rob is now tasked with developing
the specialised training division of Templewood Group,
Templewood Training Services.
GLOBAL REACH TRAINING
Our Specialist Partners
The current climate in relation to specific risks is
uncertain. In response, Global Reach Security
training has delivered a training qualification that is
essential to the current risk factors we now face. The
Emergency Response Officer Level 3 Qualification
is the very first approved and certified qualification
that teaches personnel how respond to a major
incident. Our subject matter experts are some of the
most qualified and respected within the industry.
BILL CROFT - Fsyl , Cert ED ,MIFL
Bill is a leading security expert with over 40
years’ experience of policing, security and event
management. He has held positions such as head of
West Midlands Police, Crime Reduction, as well as
Detective Chief Inspector at the Home Office Crime
Reduction College. Bill is a fellow of the Security
Institute and a Knight of the Order of St Michael.
He recently wrote a book, published by Heinemann
Press, on spectator safety.
Templewood Training Services is a specialist training company aligned with Project Griffin, and the only company to offer a specialist Emergency Response Officer

London’s population
is 8.6 million people -
30 million tourists visit
London every year

PREVENT
PREPARE
RESPOND
RECOVER

For course bookings:
0333 939 9959
ero@templewoodtraining.co.uk
For general enquiries please visit the website.
www.templewoodtraining.co.uk
Costs for the ERO Level 3 Qualification start at £345 for three
days training, per person, plus VAT where applicable.
WHAT TO DO NEXT

FRANK ARMSTRONG, QPM
“As a former Assistant Commissioner in the City of London Police, with
the national police lead for Project Griffin and Business Reassurance, it is
hugely encouraging to see staff being trained in response to emergencies.
Accredited training initiatives from the private security sector are certainly to
be commended.”
DICK ANDREWS, OBE
“This accredited qualification will be invaluable for first response staff, enabling
them to assist the emergency services and provide lifesaving assistance
in the vital 60 minutes immediately after an incident.”
HARVEY GOLDSMITH
“Having promoted and managed some of the world’s most popular music
events, I know how important good security can be to any event of mass
attendance. Any training that can enhance the capabilities of both security
and event staff alike can only be a positive.”
EMERGENCY
RESPONSE OFFICER
Level 3 QualificationPREVIOUS PAGE TEMPLEWOOD TRAINING WEBSITE

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