At ERM, we have the capability and flexibility to tailor products and services for our customers. We aim to understand our customers' requirements and provide business energy solutions and service levels to match their needs. That’s why our terms and conditions are negotiable.

1. UTILITY . MARKET. INTELLI
N CCE S T O M E R R E S E A R C H I N U T I L I T Y M A R K E
U
Key Retailer Benchmarks - ERM Power
February 2012
© Prepared by UMI 2012 Slide 1
© Prepared by UMI 2012

2. ERM Power has the highest proportion of satisfied customers compared to all other
retailers included in this study.
© Prepared by UMI 2012 Slide 2

3. ERM Power dominates all other retailers in terms of customer satisfaction with billing.
© Prepared by UMI 2012 Slide 3

4. ERM Power has the highest proportion of customers satisfied with their Account
Management.
© Prepared by UMI 2012 Slide 4

5. ERM Power has the highest customer satisfaction with information provision and
technical advice.
© Prepared by UMI 2012 Slide 5