Our unique Enterprise 3.0 model describes the evolution of businesses from a 1.0 "I receive" mentality, through a 2.0 "I participate" world to a 3.0 "We co-create, connect & collaborate"mindset.

1. iMAP Enterprise 3.0 Model - Summary – Page 1
Enterprise 3.0
Model Summary
Dr. Phyllis SantaMaria & Gabriel Flores

2. iMAP Enterprise 3.0 Model - Summary – Page 2
Enterprise 3.0 Framework
Five Elements

3. iMAP Enterprise 3.0 Model - Summary – Page 3
Enterprise 3.0 Framework
Five Elements
Practice
Purpose
ProductPerformance
People
1.0
2.0
3.0

4. iMAP Enterprise 3.0 Model - Summary – Page 4
Enterprise 1.0
‘I receive’
Practice
Purpose
ProductPerformance
People
1.0
2.0
3.0
Profit-Centric
Feature-Focused
Time = MoneyQuality
Revenue
&
Profit

5. iMAP Enterprise 3.0 Model - Summary – Page 5
Enterprise 2.0
‘I participate’
Practice
Purpose
ProductPerformance
People
1.0
2.0
3.0
Customer-Centric
Benefit-Focused
Performance BasedCustomer Experience
&
Eco-Friendly
Lagging
&
Localised

6. iMAP Enterprise 3.0 Model - Summary – Page 6
Enterprise 3.0
‘We connect, co-create, collaborate’
Practice
Purpose
ProductPerformance
People
1.0
2.0
3.0
Purpose-Centric
Co-Creation
CollaborationConnection
Leading
&
Without Borders

7. iMAP Enterprise 3.0 Model - Summary – Page 7
Enterprise 3.0 Framework
Five Elements
Practice
Purpose
ProductPerformance
People
1.0
2.0
3.0

8. iMAP Enterprise 3.0 Model - Summary – Page 8
E3.0 Score Card
PURPOSE(目的) 0.5 1.0 1.5 2.0 2.5 3.0 Comments
Profit-Centric Customer-Centric Purpose-Centric
People believe theyare working
inthecompanyto…
PRODUCT(产品) 0.5 1.0 1.5 2.0 2.5 3.0 Comments
Feature-Focused Benefit-Focused Co-Creation
People inthecompanysaythe
primaryreasoncustomersbuy
our product isbecause it…
PEOPLE(人) 0.5 1.0 1.5 2.0 2.5 3.0 Comments
Time =Money Performance-Based Collaboration
Most people inthe company
are…
PRACTICE(实践) 0.5 1.0 1.5 2.0 2.5 3.0 Comments
QualityFocus Customer Experience Connection
Thepeople andteamsinthe
organisationdeliver…
PERFORMANCE(表现) 0.5 1.0 1.5 2.0 2.5 3.0 Comments
Revenue& Profit Lagging& Local Leading& Without Borders
People inside and outsidethe
companymeasure successby…
© Learning Without Borders Ltd, UK
Enterprise 3.0
Score Card
CompanyName:
Makemoney
Make profit
Serve customers
Helpcustomers
achievegoals
Make local &
na onal impact
Make global impact
Createa legacy
Sa sfiesaneed
Hasbest features,
superior to others
Offersmanybenefits
for customers
Helpscustomers
achievegoals
Isdesignedwith input
fromcustomers
Isco-created&
co-deliveredwith
partners& customers
Paidfor mespent
Clock-in/Clock-out
Treated as'resources'
Focuson raises& promo ons
Rewarded on targets
Workinteams, but insilos
Rewardedonindividual & teamresults
Communicate well between teams
Focusedoncareer development
Teamscollaborate, donot compete
Rewardedfor contribu on
Collaborate w/peers& partners
Sufficient products
Minimise costs
Qualityproducts
Cost-effec veness
Sa sfiedcustomers
Repeat business
Delighted& loyal customers
Reducedenvironmental impact
Customersasadvocates
'Green' ini a ves
Community& social impact
Customersaspartners
Adeveloped ecosystem
Global perspec ve & impact
Revenue & Profit
Quan ta ve measures
KeyPerfomance Indicators(KPIs)
Quali ta ve measures
Historical metrics
Customer & staff reten on
Recent metrics
Customer & staff engagement
Real- me metrics
Level of Trust
Impact measurement
Global standards
Ease of Flow
Date:
Scorer: