Engaging Communities through Community Scorecards to Improve Social Accountability and Health Service Delivery: Lessons learned from MANI Project, Bungoma County, Kenya

1. Engaging Communities through Community
Scorecards to Improve Social Accountability
and Health Service Delivery: Lessons learned
from MANI Project, Bungoma County, Kenya.
Kizito Mukhwana
SBCC Advisor
HSR 2018 Liverpool 8TH to 12TH October 2018

2. 2
Background
The MANI Project has
used Community
Scorecards (CSC) as an
engagement and social
accountability tool
through which
community members’
needs (the demand-
side) are articulated
whilst also engaging and
giving voice to supply-
side stakeholders.

3. 3
Methods
• The intervention targeted 35 health facilities
• CSC repeat cycles done in March 2016 and
March 2017)
• Engaged representatives from local civil society
groups including CHVs, Women Groups, Teen
Mothers’ Groups, and PLHIV support groups
• The CSC consisted of five phases:
• Planning and preparation,
• Conducting the scorecard with the community
• Scorecard with service providers,
• Interface meeting and action planning, A
• Action plan implementation and monitoring

4. 4
Results
.
44
47
35
40
39
40
69
61
64
59
65
58
Average CSC Score - Community
Follow up1 Initial
Service user provider ethics
Commitment of Service Provider
Availability and accessibility of health information
Availability of resources
Availability of Transport
Management and Governance

5. 5
Results
.
58
57
64
48
42
44
62
80
70
66
66
54
Average CSC Score - Facility
Follow up1 Initial
Service user provider ethics
Commitment of Service Provider
Availability and accessibility of health info
Availability of resources
Availability of Transport
Management and Governance

6. 3 Minute Video on Community Scorecard
https://youtu.be/RYayzoa0KqQ
Thank You