Vishal Agrawal, Managing Director of Avaya India, is optimistic about nationwide economic initiatives that are sparking activity across industries and business sizes. In 2016, Avaya India focused on transforming its business through value-selling and increasing relevance in communications and contact center businesses. The government's 'Digital India' and 'Make in India' initiatives boosted government spending and the SME segment, positioning Avaya well for growth. Key highlights included expanding Avaya's partnership with Bharti Airtel and increasing market share in the midmarket and government segments. Trends in 2017 include customers investing in automation, analytics, and cloud services, with government spending on infrastructure and emergency services expected to rise.