Michelle Barta volunteered as an Event Services Host for the 2015 Pan Am/Parapan Am Games in Toronto from July 10-26, 2015, where her responsibilities included greeting spectators, ensuring they had proper tickets, providing directions, resolving issues, and monitoring access to designated areas. She received training in games impact, role impact, and venue impact as part of her volunteer position.

1. Michelle Barta
VOLUNTEER EXPERIENCE
volunteered for TORONTO 2015 Pan Am/Parapan Am Games
• Customer service
• Verbal communication
• Problem solving
• Flexibility
Event Services Host 7/10/2015 - 7/26/2015TITLE
• Welcome client groups arriving at a venue and provide
information to approaching spectators.
• Greet spectators and ensure they have the appropriate ticket for
the event.
• Marshal spectators along a route while monitoring and controlling
crowds to ensure safety.
• Provide directions and assist spectators in finding their seat
location.
• Assist in resolving issues and answering questions.
• Monitor access to key locations and ensure only those with
appropriate accreditation enter the specified area.
TASKS / ACTIVITIES COMPETENCIES / SKILLS

2.
VOLUNTEER EXPERIENCE
volunteered for TORONTO 2015 Pan Am/Parapan Am Games
Thank you for volunteering with the
TORONTO 2015 Pan Am/Parapan Am Games
Received the following training as part of their volunteer position
• Games Impact
• Role Impact
• Venue Impact
TRAINING COMMENTS
Person certified by PREB-Ontario
Cody Palmer-Almond
PREB-Ontario Project Manager
519-731-1545
preb@ovcn.ca
Direct supervisor
Saäd Rafi
TO2015
info@toronto2015.org
Michelle Barta