employees grievance and discipline

1. Topic : Employee grievance and discipline
Submitted to :
Mr. Mohd. Qias
Submitted by :
vijay

2. Discipline
• orderly behavior by the members/ employees.
• Behaving in a desired manner.
• Discipline is the practice of making people obey rules.
• Punishing them when they do not.
According to Richard D. Calhoon, “discipline may be considered as a force that
prompts individuals or groups to observe the rules, regulations and procedures
which are deemed to be necessary for the effective functioning of an organization.”

3. Features of discipline
•Discipline is self-control
•Driving force
•Right of the management
•Standard behavior
•Voluntary or imposed
•Element of control process

4. Objectives
• To obtain willing acceptance of the rules, regulations and procedures of
an organization.
• To give and seek direction and responsibility.
• To create an atmosphere of respect for human relations.
• To increase the working efficiency and morale of the employees so that
their productivity is stepped up.
• To develop among the employees a spirit of tolerance.

5. Components of discipline
According to Megginson, discipline involves the following three
things:
1. Self-discipline
2. Orderly behavior
3. Punishment

6. Aspects of
discipline
Positive
aspects
Negative
aspects

7. Positive aspects ( Self-discipline )
•Employees believe in and support discipline and
adhere to the rules, regulations and desired
standards of behavior.
•It takes the form of positive support and
reinforcement for approved actions and its aim is
to help the individual in moulding his behavior and
developing him in a corrective and supportive
manner.

8. Negative aspect ( Corrective
approach )
•Employees do not believe in and support
discipline and do not adhere to the rules,
regulations and desired standards of behavior.
•Disciplinary programme forces and
constraints the employees to obey orders.
•This is also autocratic approach.

9. Essentials of a good disciplinary
system
•Proper understanding of rules
•Documentation of the misconduct
•Training of supervisors
•Quick action
•Properly defined procedure
•Fair action
•Impersonal discipline

10. Employee Grievance
Meaning
An employee grievance is a concern, problem, or complaint that an
employee has about their work, the workplace, or someone they work
with—this includes management. Something has made them feel
dissatisfied, and they believe it is unfair and/or unjust on them.
Their morale might have dropped. And because of this, their
productivity levels might drop.

12. Effects of employee grievances
On
production
Decline in
quality of
production
Decline in
employees
productivity
Increase in
wastage of
material
Increasing
production cost

13. On
employees
Increase
absenteeism
Lower
commitment
level
Increase
chances of
accidents
Low
employee
morale

14. On
managers
Affects
superior-
subordinate
relations
Increase in
indiscipline
Creates
atmosphere
of
disturbance
Increases
degree of
supervision

15. Procedure of grievance management
Grievance management is the formal system for
dealing with employee grievances. It involves several
steps through which an affected employee can take
his grievance to successively higher levels of
management for redressal. It is a valuable tool in the
hands of the management to keep a check on the
conditions of the organization’s health. It is essential
in large organization because the no. of employees are
more.

17. Model of grievance handling
procedure
1. First, the distressed worker
approaches the foreman and
communicates his grievance.
2. The worker will approach the
supervisor, if he is not satisfied.
3. Within 48 hours, the supervisor
must provide the reply. The worker
will move on to next step if the
supervisor is unable to provide a
satisfactory reply.

18. 4. Now, the worker contacts head of the department. He has to respond within 3 days.
5. If the worker doesn’t get the answer, he can appeal to the grievance committee.
6. The committee makes recommendations and forward it to manager within 7 days.
7. The management shall implement the agreed decisions.
8. When worker is not satisfied, he can make an appeal against the manager’s decision.

19. Thankyou