This document discusses the process of empathizing and defining problems in design thinking. It summarizes an interview with Sharon, an average student who is curious and empathetic. The interview explores Sharon's job preferences, priorities, concerns and what she really likes in order to define her needs and focus on designing a solution that fits those needs well. The goal is to find a first job for Sharon that plays to her strengths and interests.

1. Design Thinking
Empathize and Define
by Gino Lozada

2. It will
be
difficult
to get a
job.
I don't
mind
starting
as an
assistant
.
I want to
a job that
doesn’t
demand
much
effort, be
cause I
like to
advance
my
thesis.
I don't
really
care
where I
work, I
just want
to get a
job.
I do not
care how
much will
be my
salary as
long as I
feel it's
fair.
Without a
recommen
dation will
be difficult
to get a job
I don’t
feel very
well
prepared
I want to
feel
recognized
I don’t want
many
responsabilities
.
How important
could be the first
job?
Sharon is an average
student, but extremely
curious. She also is a
very empathetic person.
Find out and focus on
what she really likes
She ‘s smart, so she
only need to find out
what she really likes.