Emerging Trends Impacting the Future of Hospitality Guest Experience - 4Q 2014

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December 2014 keynote address on "Emerging Trends Impacting the Future of Hotel Guest Experience." Highlights include travel & hospitality technology trends related to hotel guest technology, travel data, data privacy, #ubergate, photo sharing, mobile apps, brand marketing, brand strategy, disruption of the modern brand, mobile device-obsessed hotel guests and the rise of the millennial / Gen Y traveler and the impact of their future spending power on hoteliers and travel suppliers all over the globe.

Emerging Trends Impacting the Future of Hospitality Guest Experience - 4Q 2014

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