Elias Rivera is seeking a management position utilizing his 26 years of experience as a branch manager for The Provident Loan Society of New York. In this role, he was responsible for day-to-day branch operations, providing excellent customer service while meeting business goals. His duties included managing staff, resolving customer complaints, ensuring office functions were completed daily, and making recommendations to improve branch practices. Rivera has a high school diploma and is skilled in jewelry appraisal, computer programs and speaking both English and Spanish.

1. Elias Rivera
15 St. Marks Avenue Apt 2R
Brooklyn, NewYork 11217
(Home-718-531-0694)
(mobile-718-787-5581)
Riveraelias93@gmail.com
Objective:Seekingapositionthatwill utilize andimprovemymanagementtechnical skills.
Professional Experience The ProvidentLoan Societyof NewYork
Starting date 10/1989 346 Park Avenue South
Ending date 03/2016 New York, NewYork 10010
(212-685-0380)
Title:Branch Manager
Responsible forthe day-to-daydutiesof managingabranch. Providingasuperiorcustomerexperience
inthe branchwhile meetingall businessobjectives.Recognize,andprovideamotivationalenvironment,
able to performanyoffice function.
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Duties& Responsibilities:
 Reportdailyvaultopeningandclosing,cashonhand,bankdepositsandcheckscashed,employee
absence andlateness.
 Manage office staff,maintainemployee time cards.
 Assignstaff responsibilities,monitorandevaluate theirperformance.
 Train branchemployees.
 Manage cash box flow.
 Resolve customercomplaints.
 Ensure that all the office functionsare completedonadailybasis.
 Make recommendationstoRegional Executiveonvariousbranchpractices.
 Performdutiesof cashierwhenneeded.
 Prepareddailycorrespondence, tickets,vouchers,departmental mail, etc.…
 Answeredmulti-line phone.
 Performedgeneraloffice work.
 Be a teamplayer.
 Authorize earlydepartureorlate arrival of any employeeassignedtothe office.
 Authorize the use of pettycashfor insufficientremittancesinanyamount.
 Recommendasalaryincrease forany employee assigntothe office.
 Authorize the departure of the office staff whenthe day'swork iscomplete.
 Periodicallyevaluatingthe performanceof staff assignedtothe office.
 Make sure cash registerbalancesatthe endof the shift.
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Education: Sarah J Hale High School Diploma
Skills: JewelryAppraiser
Languages: English,Spanish
ComputerSkills: Adobe Acrobat,MicrosoftOutlook,Microsoftword,pages,
Excel,numbers,Microsoftpowerpoint. Keynote.PCandMAC.Typing
Referencesuponrequest.