Elevator service companies require CMMS (Computerized Maintenance Management System) software for their maintenance operations because it helps them manage and streamline their maintenance activities effectively. Here are some of the key reasons why CMMS software is beneficial for elevator service companies: Preventive Maintenance: CMMS software allows elevator service companies to schedule preventive maintenance tasks based on specific time intervals or meter readings. This helps to prevent equipment failures, minimize downtime, and extend the lifespan of elevator equipment. Work Order Management: CMMS software allows elevator service companies to create, track, and manage work orders for maintenance tasks. This helps to ensure that maintenance tasks are completed on time and that all necessary information is documented. Inventory Management: CMMS software allows elevator service companies to track inventory levels of spare parts, equipment, and supplies. This helps to prevent stockouts, reduce inventory costs, and ensure that the right parts are available when needed. Asset Management: CMMS software allows elevator service companies to track and manage their assets, including elevators, escalators, and other equipment. This helps to ensure that assets are properly maintained and that maintenance costs are minimized. Reporting and Analysis: CMMS software provides detailed reporting and analysis tools that allow elevator service companies to identify trends, track performance, and make data-driven decisions. This helps to improve maintenance operations and reduce costs.

1. How An Elevator Services Company Used
CMMS Software To Improve Their Productivity
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2. Maintenance Challenges in Elevator Services Companies
Downtime: Elevators are critical equipment and unexpected downtime can result in significant
disruptions for building occupants. Ensuring minimal downtime is a major challenge for elevator
Services companies.
Safety: Elevators require regular maintenance to ensure they are safe to use. Safety inspections and
maintenance routines are often complex and time-consuming, which can pose a challenge for
elevator manufacturers.
 Complex parts: Elevators consist of numerous complex parts, and keeping track of all of them can
be a significant challenge. Manufacturers need to have systems in place to ensure that all parts are
tracked, ordered, and replaced as needed.
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3. Maintenance Challenges in Elevator Services Companies
Accessibility: Elevators need to be easily accessible for maintenance and repair work. In some
cases, gaining access to the equipment can be challenging, requiring specialized equipment or
significant downtime to complete maintenance tasks.
High-rise buildings: Elevators in high-rise buildings pose unique maintenance challenges. As
buildings become taller, the equipment becomes more complex, making it more challenging to
maintain and repair.
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4. Problem Statement
 Leading Elevator Services client approached for a digital solution that would connect, collect, and
collate information on service between their customers, technicians, and field managers.
 Inefficiencies with current processes with manual maintenance.
 Difficulties with initiation and execution of AMC's manually.
 Lesser Process transparency on their day to day maintenance.
 Issues with callout service and promptness.
 Stock availability issue and customer frustration in maintenance.
 Doubts about technician visits and reporting during maintenance.
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5. Solution Statement
 Unified decision-making with digital pipeline.
 Compliance standards and flexible rescheduling.
 Auto assigning of PPM tasks for technicians.
 Geo-location tracking for on-time arrival.
 FTFR metrics for evaluating technician expertise.
 SLA breaches escalated automatically.
 Grouping technicians by field of expertise.
 Tracking payment arrears for AMC's.
 Spares usage report and offline mode functionality.
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6. Benefits of CMMS in Field Service Based Organization
Regulatory
Compliance
Improved
Equipment
Maintenance
Improved
Safety
Increased
Efficiency
Better
Inventory
Management
Increased
Customer
Satisfaction
Enhanced Asset
Management
Data
Analytics
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7. CMMS Solution helped Elevator Services client to meet all safety and quality
requirements as detailed in the legislation (Lift Directive 2014/33/EU; EN81).
 Improved tracking of the workforce to increase MTBF, FTFR, etc.
 Technicians can accept service requests, only after arrival at customer Geo-Fencing Location.
 Technicians continued work while inside the elevator and in basement where internet
connectivity is weak.
 Right levels of spare were maintained & dispatched immediately.
 AMC’s were executed seamlessly with easier tracking of payment arrears.
 End-users of elevators and escalators were happy with the uninterrupted and high-quality
services spreading ripples of smile.
Results
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8. For Demo
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