Elangovan S is seeking a position that offers dynamic professional growth. He has over 10 years of experience at JustDial Ltd as a MIS and WFM Executive where he managed performance reporting for call centers with over 400 agents. His responsibilities included forecasting call volume, scheduling agents, analyzing performance trends, and creating daily, weekly, and monthly reports. He is proficient in Microsoft Office applications and has strong communication, problem solving, and leadership skills.

1. ELANGOVAN S
No. 24, 9th
Cross, Vinayaka Layout, Mobile #: +91 - 9886646106
Manorayana Palya, RTNagar Post, E-mail : prince.elan@gmail.com
Bangalore – 560032
OBJECTIVE
To work within an organization offering dynamic professional environment which will help me to
achieve the goals of the organization and simultaneously enhance my skill and knowledge.
EXPERIENCE
JustDial Ltd. (Feb’07 – present)
Sr. MIS & WFM Executive
Reported to PAN India MIS Head
Joined the organization as an Information Retrieval Officer (CSE) & moved on to
be a Floor Supervisor, Team Leader, then got promoted & currently designated as a Sr.
MIS & WFM Executive.
 Handled 4 metro sites (West Zone)
 Managed reports of a huge group with an average head count of 400 per site
 Forecasting calls & staff requirement MOM
 Planning schedules for agents based on daily call projection
 Preparing daily statistics of previous day's performance & projecting
highlights & lowlights
 Highlighting staff level performance (toppers & bottom performance)
 Preparing MBR (monthly business review)
 Analyzing call trend
 Maintaining Agent history
 Performance management & Succession Planning
 Attendance management
 Shrinkage management
 Adherence & leave management
 Generate timely & accurate report for analysis
 Creating an MIS dashboard report & presenting it to the stake holders
 Implementation & data analysis to create daily, weekly, monthly & quarterly
reports
 Managing the monthly, weekly & daily reports created in MS excel through
in-depth analysis & producing actionable information.
 Roll out different reports. i.e.,
 Adherence tracker
 Shrinkage tracker
 Call increase/decrease report
 Outlier Management
 Staff & infrastructure tracker

2.  Determine required data by analyzing & created customized reports
 Extensive usage of MS Excel (vlookup, pivot table, graphical charts,
complex formulas & basics of Macros)
ACADEMICS
Bachelor of Commerce
TECHNICAL SKILLS
Skilled with MS office, Open office, Linux OS, Windows OS, Extensive experience in internet
research, Hands on experience in Hardware & networking
SUMMARY OF SKILLS
 Strong interpersonal, decision making and problem solvingskills
 Ability to motivate, lead and manage throughothers
 Ability to operate in a fast paced environment with multiple and conflicting priorities
 Excellent communication skills, both written andverbal
 Track record of delivering results withindeadlines
 Planning and project reportingskills
 Proactive & flexible
Date of Birth : 2nd
June 1987
Languages Known : English, Hindi, Tamil, Kannada & Telugu
Areas of Interest : Music, Biking, Swimming, Travel
PLACE: Bangalore
DATE: SIGNATURE