eircom AssureNet is a managed network service that provides a customized, high-performance network tailored around a business's critical functions. It offers 24/7 monitoring and support from skilled engineers, faster resolution times, and reporting capabilities to provide visibility into network health and performance.
Vision Concept Technology is a business communication solutions provider that was founded in 1995 in Columbus, Ohio. It has since expanded to offer a wide range of services across multiple states while maintaining a focus on communication solutions. The company has invested heavily in training its team on converged voice and data applications and holds numerous industry certifications. It provides services including structured cabling, networking, security, telephone systems, backup/disaster recovery, and more to help businesses with their information and communication technology needs. Customers provide positive feedback on Vision Concept Technology's professionalism, knowledge, and dependability in addressing any issues.
MNP – Network Implementation & Systems IntegrationBSP Media Group
This document discusses considerations for implementing mobile number portability (MNP). It addresses the impacts on an operator's network, business processes, costs, and commercial issues. It also covers MNP best practices like a one-stop shop porting process completed within a day. The document outlines the porting request and response process, number porting updates to network routing, and signaling and call routing options. It emphasizes keeping the porting process customer-friendly and offers tips for customer retention and loyalty programs.
The document discusses Tomorrow Communications, a technical services company specializing in network services. It provides a range of professional services including network design, implementation, support, project management, and data center services. It helps customers optimize their network performance. With over 7 years of experience and highly trained engineers, it is a partner of choice for organizations looking to improve their networks.
Centuric is an IT outsourcing company that has been in business since 2001. They offer a range of managed services and products focused on network security, compliance, and infrastructure buildouts. Their goal is to help clients focus on their core business by taking ownership of their IT needs. Centuric works with leaders in technology and has experience delivering solutions to both regulated and commercial industries. They aim to provide around-the-clock support and innovative solutions to reduce costs and risks for their clients.
Commit Information Technology provides a full range of IT solutions including IT outsourcing, system integration, new office setup, network cabling, access control, video monitoring, IT equipment sales, and IT consulting services. They have experience implementing projects for a wide variety of customer types and pride themselves on flexibility and high-quality customer service. Commit aims to be a trusted IT partner that allows customers to focus on their core business while Commit manages the IT infrastructure and support.
This document discusses key performance indicators for measuring maintenance performance. It begins by explaining how maintenance impacts manufacturing metrics like quality, availability, costs and safety. It describes how maintenance, along with design and operating practices, works to maintain equipment capability over time. The document identifies some common manufacturing KPIs and explains that maintenance affects these indicators but is not the sole determinant. It concludes that maintenance should track indicators related to the aspects it can control in order to focus improvement efforts in the right areas.
Panda security corporate_presentation_2012_enPanda_Security
Panda Security is a global cybersecurity company that has been innovating cloud-based security solutions since 1990. It protects over 10 million users across 195 countries with offices worldwide and over 460 employees. Panda was one of the first companies to develop antivirus solutions delivered from the cloud, which provides benefits like lower costs, remote management, constant updates, and light resource usage for partners and customers. The document discusses Panda's cloud-based products and solutions for businesses and consumers, and how its cloud-first approach simplifies security management.
IBSAC Intelligent Business Solutions Ltd was created from a team of young Information Technology proffesionals in order to provide more expertise and knowledge to all of our clients for the benefit of their business
Vision Concept Technology is a business communication solutions provider that was founded in 1995 in Columbus, Ohio. It has since expanded to offer a wide range of services across multiple states while maintaining a focus on communication solutions. The company has invested heavily in training its team on converged voice and data applications and holds numerous industry certifications. It provides services including structured cabling, networking, security, telephone systems, backup/disaster recovery, and more to help businesses with their information and communication technology needs. Customers provide positive feedback on Vision Concept Technology's professionalism, knowledge, and dependability in addressing any issues.
MNP – Network Implementation & Systems IntegrationBSP Media Group
This document discusses considerations for implementing mobile number portability (MNP). It addresses the impacts on an operator's network, business processes, costs, and commercial issues. It also covers MNP best practices like a one-stop shop porting process completed within a day. The document outlines the porting request and response process, number porting updates to network routing, and signaling and call routing options. It emphasizes keeping the porting process customer-friendly and offers tips for customer retention and loyalty programs.
The document discusses Tomorrow Communications, a technical services company specializing in network services. It provides a range of professional services including network design, implementation, support, project management, and data center services. It helps customers optimize their network performance. With over 7 years of experience and highly trained engineers, it is a partner of choice for organizations looking to improve their networks.
Centuric is an IT outsourcing company that has been in business since 2001. They offer a range of managed services and products focused on network security, compliance, and infrastructure buildouts. Their goal is to help clients focus on their core business by taking ownership of their IT needs. Centuric works with leaders in technology and has experience delivering solutions to both regulated and commercial industries. They aim to provide around-the-clock support and innovative solutions to reduce costs and risks for their clients.
Commit Information Technology provides a full range of IT solutions including IT outsourcing, system integration, new office setup, network cabling, access control, video monitoring, IT equipment sales, and IT consulting services. They have experience implementing projects for a wide variety of customer types and pride themselves on flexibility and high-quality customer service. Commit aims to be a trusted IT partner that allows customers to focus on their core business while Commit manages the IT infrastructure and support.
This document discusses key performance indicators for measuring maintenance performance. It begins by explaining how maintenance impacts manufacturing metrics like quality, availability, costs and safety. It describes how maintenance, along with design and operating practices, works to maintain equipment capability over time. The document identifies some common manufacturing KPIs and explains that maintenance affects these indicators but is not the sole determinant. It concludes that maintenance should track indicators related to the aspects it can control in order to focus improvement efforts in the right areas.
Panda security corporate_presentation_2012_enPanda_Security
Panda Security is a global cybersecurity company that has been innovating cloud-based security solutions since 1990. It protects over 10 million users across 195 countries with offices worldwide and over 460 employees. Panda was one of the first companies to develop antivirus solutions delivered from the cloud, which provides benefits like lower costs, remote management, constant updates, and light resource usage for partners and customers. The document discusses Panda's cloud-based products and solutions for businesses and consumers, and how its cloud-first approach simplifies security management.
IBSAC Intelligent Business Solutions Ltd was created from a team of young Information Technology proffesionals in order to provide more expertise and knowledge to all of our clients for the benefit of their business
eircom Managed Security is a service that continuously monitors networks and protects against cyber threats. It uses advanced security tools like security information and event management to detect suspicious activity in real-time. When incidents occur, eircom's security experts work with customers to rapidly identify impacts, take appropriate action, and keep stakeholders informed. The service helps ensure regulatory compliance while allowing businesses to focus on critical projects.
Mainstream Renewable Power: Strategic ICT Partnership Case Studyeircom
Mainstream Renewable Power is a rapidly expanding renewable energy company that operates globally. They needed a strategic IT partner to help deliver a global communications solution across their 11 offices in 8 countries. Eircom provided an MPLS network connecting Mainstream's key sites and data centers. Eircom also pre-configured and shipped "office-in-a-box" solutions to new offices to ensure consistent setups. This strategic partnership with Eircom allows Mainstream to achieve faster, better, and cheaper deployment of IT services globally.
The document provides information about the CIO Pocket MBA program taking place from April 7-11, 2014 at Boston University School of Management. The 5-day residential program will provide intensive and interactive classes taught by distinguished BU faculty on topics relevant to CIOs such as managing disruption, IT strategy, and leading change. Participants will learn best practices from top companies, analyze case studies, and network with peers. The program aims to help CIOs, CTOs, and senior IT managers strengthen their management and technology skills and assess how IT can strategically impact their organizations.
Your customer calls are the lifeblood of your
business and telemarketing numbers are an
essential part of any business’s customer contact
strategy. eircom’s wide range of customer
contact numbers and advanced services help
you to interact with your customers easily,
efficiently and in a cost-effective way.
Bon Secours health: system network design and delivery case studyeircom
Bon Secours Health System upgraded their network across multiple hospital sites to support growing IT needs and a new diagnostic imaging system. They partnered with eircom to implement a high-bandwidth Next Generation Network providing up to 50Mbps connectivity. This allows clinicians to securely access and share patient images digitally across locations. The new network provides improved clinical workflows and reduced patient wait times. Ian Brennan of Bon Secours says the network's reliability, performance, security and scalability are critical thanks to their complex clinical systems and geographic spread across Ireland.
eircom Managed Services provide businesses with managed network, security, and IT services to help optimize ICT investments and drive business value. Key benefits include reducing costs and improving reliability of complex IT systems through eircom's expertise, ISO-certified processes, and industry-leading management platforms. Customers benefit from tailored solutions, proactive issue resolution, and powerful reporting capabilities.
ServerAdminz – One stop solution for all server management services
A Leading Server Support Company specialized in Outsourced 24/7 Web Hosting Support, Linux, Windows, Game, cPanel Server Administration & Monitoring, Helpdesk Support, Remote Infrastructure Management, NOC, Cloud and Enterprise Security Services. With over 9 years of experience in working with major Data Centers, Webhosting and IT companies with 120+ Experienced System Administrators, ServerAdminz continues to manage, monitor and provide solutions to more than 49,000 servers with 760+ active customers from 80+ countries.
IT Authorities implemented the Nimsoft Monitoring Solution (NMS) as its core monitoring platform to address the challenges of demonstrating more value to clients and meeting the needs of its growing business. NMS provides unified monitoring across client infrastructures through customizable portal views. This enables greater insight into critical systems and applications. NMS also scales to support both smaller and larger accounts, allowing IT Authorities to secure new business and meet evolving client needs through sophisticated monitoring capabilities.
How to Evaluate, Rollout, and Operationalize Your SD-WAN ProjectsThousandEyes
The document discusses the need for network transformations to support digital experiences. It notes that most customers demand fast, reliable digital interactions but that enabling digital services across hybrid work locations, cloud services, and networks can be challenging. When issues arise, there are impacts to applications, users, and infrastructure. The document then recommends a comprehensive approach to SD-WAN implementation that focuses on planning, rollout, and operations to deliver quality digital experiences and optimize networks. It describes how Cisco can help through internet visibility and intelligence to empower digital experiences for customers, workforces and enterprises.
The document discusses how to evaluate, rollout, and operationalize SD-WAN projects. It focuses on three key areas: vendor selection, provisioning overlay and underlay connectivity, and operating models and management. It emphasizes the importance of visibility into network performance using tools like ThousandEyes to successfully plan, deploy, and maintain SD-WAN. The presentation includes a demo of ThousandEyes' monitoring capabilities and next steps to learn more.
Building a World-Class Proactive Integrated Security and Network Ops CenterPriyanka Aash
The SNOC (Security & Network Operations Center) is a cost-effective, world-class, proactive integrated function that leverages and optimizes your current NOC members while hiring a minimal number of additional security professionals. Learn how to use the SNOC framework to transform your existing NOC into a single effective team that is responsible for both network and security functions.
(Source: RSA USA 2016-San Francisco)
Swisscom AG implemented application performance monitoring using Brocade's Analytics Monitoring Platform to gain visibility into application performance across its large, complex storage network supporting many enterprise customers. This identified oversubscribed ports causing high latency, allowing Swisscom to redistribute traffic and reduce peak latency by over 90%. It reduced troubleshooting time from 30 days to under 10 minutes and improved reporting and assurance of SLA compliance for customers.
The document proposes upgrades to Binion's MIS systems to address frequent problems, lack of documentation, outdated hardware and software, and Y2K compliance issues. It recommends establishing documentation of systems, upgrading PCs and the LAN network, replacing the slots and property management vendors, addressing Y2K across all systems through parallel testing on a new AS/400 system, creating a website, data warehouse, and disaster recovery through redundancy. The budget outlines costs for Y2K software tools and a new AS/400 hardware system to enable parallel testing for full Y2K compliance.
Case Study: bet365 Improves Its Odds for Site Reliability With Unified Monito...CA Technologies
bet365 is one of the world’s largest online gambling companies. The company’s IT infrastructure powers the experience for more than 22 million customers worldwide. Whether a router's CPU is running hot, or a third-party payments provider is having a bad day, members of the IT operations team at bet365 are the first responders, and they're expected to respond quickly. Discover how bet365's unique use of CA Unified Infrastructure Management (CA UIM) has evolved over the past five years to give it the edge in reducing incident response and recovery time. The bet365 team will also share how it is planning to leverage log analytics in conjunction with CA UIM to speed mean time to repair.
For more information on DevSecOps, please visit: http://ow.ly/JPst50g61rR
Our managed NOC services offer a unified management platform for IT Infrastructure Management, Network Provisioning, IT Monitoring, IT Service Desk, and IT Problem Management. Our dedicated network operation center facility offers a comprehensive variety of service assurance and service fulfillment services. We adhere to a well-defined NOC monitoring service organization structure to assure complete operational and fault-free managed services.
How Does Network Cabling fit into SMBs Digital TransformationStructure Cabling
The most important element in managing a successful business is data. Internet usage and data usage have both increased as a result of the digitalization of company processes. Any type of Network Cabling Installation in Dubai is designed, planned, installed, and maintained by Techno Edge Systems. For more info Contact: +971-547914851 or Visit: www.structurecabling.ae
Data center operators are being challenged to be more agile and responsive. To meet this challenge, investments must be made in data center networks. The document discusses considerations for software-defined networking (SDN) and network functions virtualization (NFV) in data centers. It outlines benefits like increased business agility, lower costs, and improved quality of service. While SDN and NFV hold promise, full adoption will take time as supporting technologies evolve. Orchestration is critical to realizing their benefits.
Real AI. Real Results. Mist AI Customer Testimonials.Juniper Networks
Mist customers reported significant benefits from using Mist's AI-driven wireless solutions, including reduced costs and staff time. One customer said Mist reduced the need for site visits by 90% and automated AP rollout. Others mentioned reduced troubleshooting time, faster deployment of new sites, and insights that helped issues be addressed proactively. Customers also stated that Mist simplified management and support of wireless networks.
Cisco Connect Halifax 2018 Cisco dna - network intuitiveCisco Canada
Cisco's Digital Network Architecture (DNA) offers a new holistic approach to meet the requirements of the digitized enterprise. DNA Center provides new automation, analytics, and assurance capabilities including a GUI, automated workflows, and insights to simplify operations. The session introduces DNA's approach to translating business intent into network policies through automation and using context to gain intelligence from network data.
WHAT IS THE IMPORTANCE OF NETWORK CABLING UAE IN DIGITAL TRANSFORMATION OF SM...Structure Cabling
Techno Edge Systems offers reliable connectivity for any organization. our technicians provide a customised solution according to your requirements and start the installation to have a perfect Network Cabling Services in Dubai. To get in Touch Call Us: +971-547914851 or Visit: https://www.structurecabling.ae/services/network-cabling-in-dubai/
This document provides an overview of Accouronicx Solution Link (ASL), an IT solutions provider in Pakistan. ASL offers integrated technology solutions and services including Cisco services, LAN/WAN solutions, VoIP solutions, wireless solutions, security solutions, and after sales support. The document describes each of ASL's solutions and service offerings in 1-2 sentences. It also provides details on ASL's quality assurance processes, network products, team members, and some of its satisfied clients. Contact information for ASL's Karachi office is provided at the end.
eircom Managed Security is a service that continuously monitors networks and protects against cyber threats. It uses advanced security tools like security information and event management to detect suspicious activity in real-time. When incidents occur, eircom's security experts work with customers to rapidly identify impacts, take appropriate action, and keep stakeholders informed. The service helps ensure regulatory compliance while allowing businesses to focus on critical projects.
Mainstream Renewable Power: Strategic ICT Partnership Case Studyeircom
Mainstream Renewable Power is a rapidly expanding renewable energy company that operates globally. They needed a strategic IT partner to help deliver a global communications solution across their 11 offices in 8 countries. Eircom provided an MPLS network connecting Mainstream's key sites and data centers. Eircom also pre-configured and shipped "office-in-a-box" solutions to new offices to ensure consistent setups. This strategic partnership with Eircom allows Mainstream to achieve faster, better, and cheaper deployment of IT services globally.
The document provides information about the CIO Pocket MBA program taking place from April 7-11, 2014 at Boston University School of Management. The 5-day residential program will provide intensive and interactive classes taught by distinguished BU faculty on topics relevant to CIOs such as managing disruption, IT strategy, and leading change. Participants will learn best practices from top companies, analyze case studies, and network with peers. The program aims to help CIOs, CTOs, and senior IT managers strengthen their management and technology skills and assess how IT can strategically impact their organizations.
Your customer calls are the lifeblood of your
business and telemarketing numbers are an
essential part of any business’s customer contact
strategy. eircom’s wide range of customer
contact numbers and advanced services help
you to interact with your customers easily,
efficiently and in a cost-effective way.
Bon Secours health: system network design and delivery case studyeircom
Bon Secours Health System upgraded their network across multiple hospital sites to support growing IT needs and a new diagnostic imaging system. They partnered with eircom to implement a high-bandwidth Next Generation Network providing up to 50Mbps connectivity. This allows clinicians to securely access and share patient images digitally across locations. The new network provides improved clinical workflows and reduced patient wait times. Ian Brennan of Bon Secours says the network's reliability, performance, security and scalability are critical thanks to their complex clinical systems and geographic spread across Ireland.
eircom Managed Services provide businesses with managed network, security, and IT services to help optimize ICT investments and drive business value. Key benefits include reducing costs and improving reliability of complex IT systems through eircom's expertise, ISO-certified processes, and industry-leading management platforms. Customers benefit from tailored solutions, proactive issue resolution, and powerful reporting capabilities.
ServerAdminz – One stop solution for all server management services
A Leading Server Support Company specialized in Outsourced 24/7 Web Hosting Support, Linux, Windows, Game, cPanel Server Administration & Monitoring, Helpdesk Support, Remote Infrastructure Management, NOC, Cloud and Enterprise Security Services. With over 9 years of experience in working with major Data Centers, Webhosting and IT companies with 120+ Experienced System Administrators, ServerAdminz continues to manage, monitor and provide solutions to more than 49,000 servers with 760+ active customers from 80+ countries.
IT Authorities implemented the Nimsoft Monitoring Solution (NMS) as its core monitoring platform to address the challenges of demonstrating more value to clients and meeting the needs of its growing business. NMS provides unified monitoring across client infrastructures through customizable portal views. This enables greater insight into critical systems and applications. NMS also scales to support both smaller and larger accounts, allowing IT Authorities to secure new business and meet evolving client needs through sophisticated monitoring capabilities.
How to Evaluate, Rollout, and Operationalize Your SD-WAN ProjectsThousandEyes
The document discusses the need for network transformations to support digital experiences. It notes that most customers demand fast, reliable digital interactions but that enabling digital services across hybrid work locations, cloud services, and networks can be challenging. When issues arise, there are impacts to applications, users, and infrastructure. The document then recommends a comprehensive approach to SD-WAN implementation that focuses on planning, rollout, and operations to deliver quality digital experiences and optimize networks. It describes how Cisco can help through internet visibility and intelligence to empower digital experiences for customers, workforces and enterprises.
The document discusses how to evaluate, rollout, and operationalize SD-WAN projects. It focuses on three key areas: vendor selection, provisioning overlay and underlay connectivity, and operating models and management. It emphasizes the importance of visibility into network performance using tools like ThousandEyes to successfully plan, deploy, and maintain SD-WAN. The presentation includes a demo of ThousandEyes' monitoring capabilities and next steps to learn more.
Building a World-Class Proactive Integrated Security and Network Ops CenterPriyanka Aash
The SNOC (Security & Network Operations Center) is a cost-effective, world-class, proactive integrated function that leverages and optimizes your current NOC members while hiring a minimal number of additional security professionals. Learn how to use the SNOC framework to transform your existing NOC into a single effective team that is responsible for both network and security functions.
(Source: RSA USA 2016-San Francisco)
Swisscom AG implemented application performance monitoring using Brocade's Analytics Monitoring Platform to gain visibility into application performance across its large, complex storage network supporting many enterprise customers. This identified oversubscribed ports causing high latency, allowing Swisscom to redistribute traffic and reduce peak latency by over 90%. It reduced troubleshooting time from 30 days to under 10 minutes and improved reporting and assurance of SLA compliance for customers.
The document proposes upgrades to Binion's MIS systems to address frequent problems, lack of documentation, outdated hardware and software, and Y2K compliance issues. It recommends establishing documentation of systems, upgrading PCs and the LAN network, replacing the slots and property management vendors, addressing Y2K across all systems through parallel testing on a new AS/400 system, creating a website, data warehouse, and disaster recovery through redundancy. The budget outlines costs for Y2K software tools and a new AS/400 hardware system to enable parallel testing for full Y2K compliance.
Case Study: bet365 Improves Its Odds for Site Reliability With Unified Monito...CA Technologies
bet365 is one of the world’s largest online gambling companies. The company’s IT infrastructure powers the experience for more than 22 million customers worldwide. Whether a router's CPU is running hot, or a third-party payments provider is having a bad day, members of the IT operations team at bet365 are the first responders, and they're expected to respond quickly. Discover how bet365's unique use of CA Unified Infrastructure Management (CA UIM) has evolved over the past five years to give it the edge in reducing incident response and recovery time. The bet365 team will also share how it is planning to leverage log analytics in conjunction with CA UIM to speed mean time to repair.
For more information on DevSecOps, please visit: http://ow.ly/JPst50g61rR
Our managed NOC services offer a unified management platform for IT Infrastructure Management, Network Provisioning, IT Monitoring, IT Service Desk, and IT Problem Management. Our dedicated network operation center facility offers a comprehensive variety of service assurance and service fulfillment services. We adhere to a well-defined NOC monitoring service organization structure to assure complete operational and fault-free managed services.
How Does Network Cabling fit into SMBs Digital TransformationStructure Cabling
The most important element in managing a successful business is data. Internet usage and data usage have both increased as a result of the digitalization of company processes. Any type of Network Cabling Installation in Dubai is designed, planned, installed, and maintained by Techno Edge Systems. For more info Contact: +971-547914851 or Visit: www.structurecabling.ae
Data center operators are being challenged to be more agile and responsive. To meet this challenge, investments must be made in data center networks. The document discusses considerations for software-defined networking (SDN) and network functions virtualization (NFV) in data centers. It outlines benefits like increased business agility, lower costs, and improved quality of service. While SDN and NFV hold promise, full adoption will take time as supporting technologies evolve. Orchestration is critical to realizing their benefits.
Real AI. Real Results. Mist AI Customer Testimonials.Juniper Networks
Mist customers reported significant benefits from using Mist's AI-driven wireless solutions, including reduced costs and staff time. One customer said Mist reduced the need for site visits by 90% and automated AP rollout. Others mentioned reduced troubleshooting time, faster deployment of new sites, and insights that helped issues be addressed proactively. Customers also stated that Mist simplified management and support of wireless networks.
Cisco Connect Halifax 2018 Cisco dna - network intuitiveCisco Canada
Cisco's Digital Network Architecture (DNA) offers a new holistic approach to meet the requirements of the digitized enterprise. DNA Center provides new automation, analytics, and assurance capabilities including a GUI, automated workflows, and insights to simplify operations. The session introduces DNA's approach to translating business intent into network policies through automation and using context to gain intelligence from network data.
WHAT IS THE IMPORTANCE OF NETWORK CABLING UAE IN DIGITAL TRANSFORMATION OF SM...Structure Cabling
Techno Edge Systems offers reliable connectivity for any organization. our technicians provide a customised solution according to your requirements and start the installation to have a perfect Network Cabling Services in Dubai. To get in Touch Call Us: +971-547914851 or Visit: https://www.structurecabling.ae/services/network-cabling-in-dubai/
This document provides an overview of Accouronicx Solution Link (ASL), an IT solutions provider in Pakistan. ASL offers integrated technology solutions and services including Cisco services, LAN/WAN solutions, VoIP solutions, wireless solutions, security solutions, and after sales support. The document describes each of ASL's solutions and service offerings in 1-2 sentences. It also provides details on ASL's quality assurance processes, network products, team members, and some of its satisfied clients. Contact information for ASL's Karachi office is provided at the end.
The document describes Axemia, a company that develops custom software solutions tailored to customers' specific needs and requirements. It highlights Axemia's focus on developing innovative, organized, and collaborative software using a unique and focused approach. Key aspects of Axemia's methodology are gathering requirements, creating prototypes, developing applications through an iterative process, integration and user acceptance testing, and providing support after deployment. The document provides examples of software solutions Axemia has developed for companies including a event management organization, a bank for loan request management, the Belgian postal service, and an insurance company.
Simplifying the Service Desk - presented at CA World 2011CA Nimsoft
Over the years, Service Desk software has become too complex for most organizations. However, the introduction of newer, cloud based solutions provides the opportunity to simplify and improve. In this session, you will learn about the possibilities that cloud-based service management provides for IT organizations and service providers. We share insights into the present and future needs of modern businesses, and the capabilities required to manage services, streamline processes, and drive business.
For more information, visit www.nimsoft.com
IT Pillars is a technology solutions provider that has served many loyal customers in Saudi Arabia over the past years. They strive to be a total technology solutions provider for all clients, large and small, offering services such as ITSM, network management, application performance monitoring, help desk support, Active Directory management, log analysis and security, desktop management, and professional consulting services. Their success is driven by their high customer retention rate due to maintaining a focus on relationships and business.
NOC services involve the continuous monitoring and management of an organisation’s IT infrastructure to keep it running smoothly and efficiently, 24/7. The NOC provides round-the-clock proactive monitoring and management to enable issues to be caught and resolved before they become potential show-stoppers. The effective NOC relies heavily on automation; in particular, the use of sophisticated remote monitoring management (RMM) tools.
The Enterprise Network's Role in Business Resilienceeircom
Ronan McCarthy, Managed Services Principal of eircom explores what it means to be Business Resilient, the challenges and opportunities this brings, and the role of the enterprise network in optimising resilience.
HSBC Ireland implemented eircom IP Networking to reduce costs for fax and telephony services. This resulted in a 79% reduction in international fax charges by hosting fax services in Dublin rather than Bermuda. Implementing IP Networking for external calls also reduced HSBC Ireland's phone bill by 29%. The network has provided reliable service with no required maintenance. HSBC Ireland plans to continue exploring cost savings opportunities through eircom IP Networking.
Next Generation Service Channels - Andy O'Kelly, eircomeircom
Andy O'Kelly presents at the eGoverment Symposium in Dublin and discusses some of the key challenges in integrating social media into existing customer contact channels.
TV3, Ireland's first independent commercial broadcaster, was looking to reduce its high call costs. It selected Voice over IP (VoIP) from eircom to carry all outgoing voice traffic. This is allowing TV3 to realize significant cost savings of an estimated 30% on its phone bills by switching to VoIP. Maintaining call quality was also important, and TV3 has been pleased with the reliable voice service provided over eircom's IP network. The transition to VoIP was smooth and unnoticed by employees.
Mainstream Renewable Power chose eircom managed network services to deliver q...eircom
By choosing eircom to build, manage and secure its infrastructure, Mainstream has developed a strategic ICT relationship that is helping deliver on its strategic vision.
Cuisine de France selected eircom as its contact centre partnereircom
By deploying a cutting edge customer contact centre for Cuisine de France, eircom has helped the company enhance its customer contact experience, boost workforce productivity, reduce management costs and increase profitability.
2. 2 eircom AssureNet
Business today demands more
The most effective organisations in the From credit control to customer relationship
world are successful because they respond management, we focus on your most critical
to the specific challenges facing them in functions. We make it easier for you to
their industries. give the essential business functions top
priority – because we not only manage the
Meeting these extraordinary challenges communications network those functions
requires focus. eircom AssureNet, our depend on, we manage it in a way that makes
managed network service, offers you an IT business sense to you.
partnership that gives you back that freedom
to focus on your own business challenges.
Your productivity and your people are more
dependent than ever on your underlying
communications network. eircom AssureNet
is a managed network service that provides
the predictable, high-performance network
your business demands.
3. eircom AssureNet 3
More visibility You’re also empowered to keep your
business colleagues informed and manage
Imagine if, at a glance, you could check the their expectations, with frequent, proactive
network health of key business activities like updates from our engineering team on the
invoicing, credit card transaction processing, actions we are taking to resolve issues.
or your contact centre. That’s the vision that
inspired eircom AssureNet. We build your More assurance
managed network service customised for your
eircom AssureNet is built around a simple
business priorities – and we give you continual
principal: you decide the business activities
visibility into the service, so you can see clearly
that need greatest protection against
how your network investment is supporting
network disruption; we’ll help you deliver
your operational activities.
that assurance. ICT estates are growing
More control more complex and more business-critical.
We’ll help you achieve the calibre of network
eircom AssureNet delivers better control of performance that enables better business
the underlying network that drives your key performance.
activities. We proactively monitor and manage
all the interconnected components on your
business network that impact your key business
areas. Our engineers rapidly recognise and
resolve problems, such as slowly responding
business applications, network outages or
hardware failures across your ICT estate.
5. eircom AssureNet 5
Contents at a glance
Overview of eircom AssureNet
Key features – tailored for you 06
A business-focused managed network service 09
Real benefits for your business 10
24 × 7 × 365 service
Skilled engineers on site, around-the-clock 12
A single point of contact through to resolution 14
Powerful reporting capabilities 16
Why eircom AssureNet
Customers trust eircom AssureNet 20
Meet our team 22
Why choose eircom? 26
6. 6 eircom AssureNet
Key features – tailored for you
A managed network Tailored to your business priorities
service for your needs
We tailor your managed network service around
eircom AssureNet is designed to address the the critical business functions you define. This
issues that our customers tell us pose the means it’s easier for you and your management
biggest challenges to their business. team to see how your investment in network
infrastructure is being utilised to drive vital,
• Tailored to your business priorities revenue-impacting business functions.
• Faster resolution times and fewer outages Our monitoring and our remediation of
incidents on your network are all governed by
• Better configuration management your business priorities, so you can rest assured
that network events impacting your critical
• Performance reports that are
business functions are always recognised quickly
business-relevant
and resolved first.
• A partnership model you control
7. eircom AssureNet 7
Network map
MNS13-derry-bip-dsl
MNS10-letterkenny-bip-dsl MNS17-warsaw-bip-dsl
Ulster
MNS12-belfast-bip-dsl
MNS08-sligo-bip-dsl
MNS03-cavan-bip-dsl
MNS14-glasgow-bip-dsl
Connaught
MNS02-dundalk-bip-dsl
Leinster MNS18-berlin-bip-dsl
MNS04-athlone-bip-dsl
Si
MNS01-hq-bip-dsl
MNS15-manchester-bip-dsl
MNS01-hq-6509
MNS07-galway-bip-dsl
MNS16-london-bip-dsl
MNS06-limerick-bip-dsl
Munster
MNS05-waterford-bip-dsl MNS19-paris-bip-dsl
MNS09-cork-bip-dsl
MNS20-madrid-bip-dsl
Faster resolution times and Better configuration management
fewer outages
We understand how important it is to our
Using predictive analysis and event correlation, customers to keep track of and better control
our engineering team can pro-actively recognise the configuration files which manage all their
and resolve issues before they impact your network attached devices.
network performance and your business.
The devices and processes that make up your
The service incorporates next-generation
network are not static. The configurations must
network management technology that focuses
be changed from time to time as software
our remediation on incidents with the greatest
is updated or as greater or lesser levels of
potential impact on your operations. False
openness are required on parts of the network.
positives are reduced and resolution times are
faster, protecting your business continuity. We keep a running record of changes to
your device configurations. This means
significant time savings for your busy IT
team, in the event that network problems
arise and you need to consult or roll back to
an earlier configuration. We will also raise
and escalate an alert on any unauthorised
configuration changes.
8. 8 eircom AssureNet
Performance reports that A partnership model you control
are business-relevant
You decide the extent to which you’d
eircom AssureNet makes it easier for you like to out-task network monitoring and
to report on and monitor your network management responsibilities. Based on time
performance and health. One screen gives an of day or criticality of the business function,
overview of your network at a glance, and it’s you can choose from our different service
easy to drill down if you need further detail. tiers, which offer increasing levels of oversight
Generate the reports you want, in a way by our engineers.
that’s meaningful to you and your business
We can continuously verify that all of your
colleagues.
critical components are connected, or we can
go further to verify performance, useful if a
vital business application is functional, but
isn’t operating optimally for your colleagues.
9. eircom AssureNet 9
A business-focused
managed network service
eircom AssureNet is designed to deliver you We continually monitor all components in
a business-centred, holistic view of how your the map, proactively alerting you when issues
enterprise network is performing. arise and commencing remediation in line
with your business priorities.
We identify your business-critical functions
and build your service around it, including our All our monitoring, management and
monitoring, management and remediation remediation activity is tied to the critical
activities, as well as all reporting. business functions you define.
At the beginning of our managed network We also continually measure performance
service engagement with you, we work closely of your critical business process by running
with you to understand each of your critical synthetic transactions across your network -
business functions and their relative priority to for example, simulating an activity such as a
your organisation. customer credit card transaction – which we
monitor for speed and quality end to end.
Our engineers then create a detailed map
of all the network components that support The benefit to your organisation is better
those business functions, including software continuity in your critical operations and
applications, switches, routers and all assurance that we’re focussed on the parts of
pertinent network connections. your business that matter most to you.
10. 10 eircom AssureNet
Real benefits for your business
AssureNet from eircom is an IT partnership that benefits your
organisation across a range of key business areas:
Business Operations
• Standardise and control operating costs • Support business continuity during
• Improve return on IT investment disruptive events
• Move from a capital expenditure intensive • Improve access to business applications for
to an operational expenditure model for mobile and remote workers
network investment • Keep all stakeholders actively informed
• Protect performance of critical business during network incidents
functions such as invoicing, contact centre • Ensure that restoration of business-critical
and key databases services is always prioritised
• Align IT and business colleagues as strategic
partners
• Improve business agility by focusing IT
resources on strategic projects
11. eircom AssureNet 11
Technology Financial
• Increase stability and predictability of the • Better cost control management
network • Consolidation of vendors provides greater
• Reduce time spent on diagnostic and fix economies of scale
activity • Move from a capital expenditure model to
• 24-hour proactive resolution of incidents, an operational expenditure model
following ITIL processes • Makes the IT budget more predictable
• Rapidly generate network performance • Guarantees performance of critical financial
reports processes such as invoicing
• Devote more time to strategic IT projects
• One IT partnership manages multiple IT and
telecom suppliers
• Reduce false positives and accelerate
resolution time with event correlation and
predictive analysis
12. 12 eircom AssureNet
Skilled engineers on site,
around-the-clock
Customers increasingly expect that the services Our Customer Response Centre (CRC) is staffed
you offer should be available 24 hours a day. 24 hours a day, 365 days a year. When you
But it’s challenging for organisations to recruit, contact the eircom CRC, you’re speaking with
retain and afford the level of networking skills an engineer who can diagnose and usually
in-house to meet those expectations. resolve your question on the spot. 95% of all
identified incidents are resolved by our level 1
eircom AssureNet is the first managed service engineering team. The remaining incidents are
of its kind from eircom that offers you local, escalated to Level 2 and Level 3 engineers as
24-7, engineering resources to detect and required until the issue is cleared to
resolve business impacting incidents on your your satisfaction.
business network, available on an operational
expenditure basis. The up-to-date knowledge of our experienced
engineers, and our ITIL processes, are your
assurance that any network incident will be
rapidly acted on and addressed.
Where there is a recurring incident on your
network, our problem management process
lets us ascertain the root cause. This proactive
management of your network performance
facilitates continuous improvement and
optimisation in your business-critical network.
13. eircom AssureNet 13
Problem management driving
network efficiencies
Where there is a recurring incident on your
network we will instigate our problem
management process as part of your managed
service to ascertain root cause analysis and
subsequent remediation. This proactive
management of your network performance
facilitates continuous improvement and
subsequent network optimisation.
14. 14 eircom AssureNet
A single point of contact
through to resolution
We understand how important the human We also provide you with a named individual
touch is when it comes to resolving an issue who will manage any incident right through
on the network that supports your business. until resolution. Our proactive communication
One of the strengths of our service is our with you allows you to manage the expectations
extensive use of intelligent automated systems, of your colleagues, particularly where critical
which manage activities such as automatic business functions have
communication to you that an issue has been been impacted.
detected and remediation has commenced.
15. eircom AssureNet 15
Out of hours
cover means
better business
protection
With eircom AssureNet
Out of Hours, our
engineers can take
care of your network
when your resources
may be limited,
including evenings,
weekends and holiday
periods.
Proactive incident resolution
Everything we do to manage and resolve Our 24-7 engineering resources are an excellent
incidents on customer networks is governed way to provide affordable protection for your
by the IT Infrastructure Library. Through our business infrastructure. A number of eircom
ITIL framework and ISO 20000 accreditation, customers choose eircom AssureNet Out of
you can be reassured of the highest level of Hours, allowing them to supplement their
professionalism and rigor. in-house resources during periods such as
weekends or holidays.
According to the eircom AssureNet service level
agreement you choose, we will immediately
report any incidents to you and will begin
remediation on any impairment in the function
of your enterprise network.
16. 16 eircom AssureNet
Powerful reporting capabilities
eircom AssureNet has a range of reporting In addition, a monthly performance
options, from an at-a-glance business view to a reporting pack is issued outlining how your
more technologically-focussed dashboard. network is performing for the previous period
by critical business function.
Self-serve reports are available in near
real-time through a dedicated customer portal. Finally, for customers who require ongoing
These reports can be customised from consultation, an eircom CCIE engineer
a library of templates to meet your specific reviews the capabilities and findings from
business requirements. monthly reports, culminating in a regular
face-to-face meeting, with an appropriate
plan of action for ongoing improvements and
optimisation in your network.
17. eircom AssureNet 17
17 eircom AssureNet
Home screen
Network Dashboards InSight Center Explorer Events Maps Reports Tools Administration Preferences Help
Type: Open From: no limit To: now Severity: all For: all Count: 1
! Ann Description Source # Impact Details Last Seen
Port Outbound Discar MNS01-hq-6509 [ 6/2 outDiscards=100.00 ( 27-Aug-2012 10:06:30
Port Utilization High MNS01-letterkenny-bip inUtil=88.18 (thresho 27-Aug-2012 10:05:26
1 Port Outbound Discar MNS01-hq-6509 [ 6/2 inUtil=88.18 (thresho 27-Aug-2012 10:05:26
MNS13-derry-bip-dsl
MNS10-letterkenny-bip-dsl Port Outbound Discar MNS01-hq-6509 [ 6/2 outDiscards=100.00 ( 27-Aug-2012 10:06:30
MNS17-warsaw-bip-dsl
Ulster Port Utilization High MNS01-letterkenny-bip inUtil=88.18 (thresho 27-Aug-2012 10:05:26
MNS12-belfast-bip-dsl 1 Port Outbound Discar MNS01-hq-6509 [ 6/2 inUtil=88.18 (thresho 27-Aug-2012 10:05:26
Port Outbound Discar MNS01-hq-6509 [ 6/2 outDiscards=100.00 ( 27-Aug-2012 10:06:30
MNS08-sligo-bip-dsl
Port Utilization High MNS01-letterkenny-bip inUtil=88.18 (thresho 27-Aug-2012 10:05:26
1 Port Outbound Discar MNS01-hq-6509 [ 6/2 inUtil=88.18 (thresho 27-Aug-2012 10:05:26
MNS03-cavan-bip-dsl MNS14-glasgow-bip-dsl
Connaught 1 Port Outbound Discar MNS01-hq-6509 [ 6/2 inUtil=88.18 (thresho 27-Aug-2012 10:05:26
MNS02-dundalk-bip-dsl
Leinster MNS18-berlin-bip-dsl
MNS04-athlone-bip-dsl
Si MNS01-hq-bip-dsl
Status Summary
MNS15-manchester-bip-dsl
MNS01-hq-6509
Open Events
MNS07-galway-bip-dsl
Service Current
Views Services
status Devices Reachability Critical Severe Minor Major Info Total Tools
National Wide
MNS16-london-bip-dsl 0 N/A 12 95.7% 0 1 0 0 0 1
Area Network
MNS06-limerick-bip-dsl
Data Centre 0 N/A 8 100.0% 0 0 0 0 0 0
Munster
International Wide 0 N/A 7 95.7% 0 1 0 0 0 1
MNS19-paris-bip-dsl Area Network
MNS05-waterford-bip-dsl
All Devices 0 N/A 2500 95.7% 0 0 0 0 0 0
MNS09-cork-bip-dsl
MNS20-madrid-bip-dsl
Done
The home screen is fully configurable to include your
network map and priortised areas that are specific to your
business. With this view you can see your network map,
details of current events and a status summary.
Explorer view : provides a view of devices
managed by the service
Network Dashboards InSight Center Explorer Events Maps Reports Tools Administration Preferences Help
Browse Drop Box
Events
No open events (View Event History)
mns02-bip-dundalk-reach
mns01-bip-hq
Key Metrics
mns011-bip-london
mns08-bip-sligo
CPU% Memory% Latency (ms)
mns03-bip-cavan-reach
mns09-bip-cork-dsl
mns07-bip-galway-dsl
mns01-bip-hq 16% 24.8% 4 ms
[5/2] Uplink to MNS_F2_Sw1
CPU Utilization% Memory Used% ICMP Latency (ms)
100% 100% 20
[5/4] Uplink to MNS_F4_Sw2
15
[5/5] Uplink to MNS_F5_Sw1 50% 50% 10
[5/6] Uplink to MNS_F6_Sw1 5
0% 0% 0
[6/2] Uplink to MNS_F2_Sw1 07:00 08:00 09:00 10:00 07:00 08:00 09:00 10:00 07:00 08:00 09:00 10:00
[6/4] Uplink to MNS_F4_Sw4
[6/6] Uplink to MNS_F6_Sw4 Ports
[6/6] GVPN_Router
[6/6] Compaq 1 Rack 2
Showing all 23 ports
[8/6] Snap Manager Rack 3
[8/8] Prolient 4 Rack 2
General Info
[8/9] Prolient 5 Rack 2
[8/12] MNSDUBFPO1 Rack 2 Management Level: Full (MgmtPort Only Certified: Certified Manufacturer CISCO
Done
This enables you to see all devices and associated events
along with key metric performance.
18. 18 eircom AssureNet
Network Dashboards InSight Center Explorer Events Maps Reports Tools Administration Preferences Help
Browse Drop Box
Events
No open events (View Event History)
mns02-bip-dundalk-reach
mns01-bip-hq
Key Metrics
mns011-bip-london
mns08-bip-sligo
Active Avail% Inbound Utilization% Outbound Utilization% Inbound Fault% Outbound Fault% Inbound Discards% Outbound Discards%
mns03-bip-cavan-reach
mns09-bip-cork-dsl
mns07-bip-galway-dsl
mns01-bip-hq 100% 1.9% 15.9% 0% 0% No Data No Data
[5/2] Uplink to MNS_F2_Sw1
Active Oper Status Availability Inbound Utilization% Outbound Utilization% Inbound Fault%
100% 100% 100% 100%
[5/4] Uplink to MNS_F4_Sw2
[5/5] Uplink to MNS_F5_Sw1 50% 50% 50% 50%
[5/6] Uplink to MNS_F6_Sw1
0% 0% 0% 0%
[6/2] Uplink to MNS_F2_Sw1 07:00 08:00 09:00 10:00 07:00 08:00 09:00 10:00 07:00 08:00 09:00 10:00 07:00 08:00 09:00 10:00
[6/4] Uplink to MNS_F4_Sw4 Outbound Fault% Inbound Discards% Outbound Discards%
100% 100% 100%
[6/6] Uplink to MNS_F6_Sw4
50% 50% 50%
[6/6] GVPN_Router
[6/6] Compaq 1 Rack 2 0% 0% 0%
07:00 08:00 09:00 10:00 07:00 08:00 09:00 10:00 07:00 08:00 09:00 10:00
[8/6] Snap Manager Rack 3
[8/8] Prolient 4 Rack 2
General Info
[8/9] Prolient 5 Rack 2
[8/12] MNSDUBFPO1 Rack 2 Interface Description: [8/2] GVPN_Router Type (IANA): Ethernet Operational Status: up
Done
From the device screen you can drill down further to
view your network at interface level. This provides a more
detailed insight into the health of a device, helping to
pinpoint problems before they affect service.
Integrated Flow Analysis:
Network Dashboards InSight Center Explorer Events Maps Reports Tools Administration Preferences Help
Flow Summary
Flow Summary router-bcy netflow or gi 1.10 router-bcy netflow for gi0/0.
16.0M 32.0M 1.00
14.0M 28.0M 28.0M
12.0M 24.0M 24.0M
10.0M 20.0M 20.0M
8.00M 16.0M 16.0M No dat
6.00M 12.0M 12.0M
4.00M 8.00M 8.00M
2.00M 4.00M 4.00M
0 0 0
09:50 10.00 10:10 10:20 09:50 10.00 10:10 10:20 01:00:00:000
ESP AH Unknown smtp set
Click to view the flow analysis page igabitEthernetU/1.1U on mnsU1-router-bcy
[Gi0/0]GigabitEthernet0/0 mns01-router-bcy
ifindex:0 on 95.45.218.90
netflow for gi0/0.10 router-dub
No data available
Gain a better understanding of traffic flow analysis and traffic
volumes across your network via the netflow screens and
reports. Netflow is useful in identifying network congestion
Done
and applications consuming a high percentage of bandwidth.
19. eircom AssureNet 19
Integrated Flow Analysis:
Network Dashboards InSight Center Explorer Events Maps Reports Tools Administration Preferences Help
Flow Analysis
Device: mns01-router-bcy Interval: Last 30 minutes Chart style: Stacked Area Top-N: 5 Add to flow dashboard
5 minute samples
Selected Filters: [Gi0/1.1] GigabitEther
Last 30 minutes ter=bcy
Last hour
Breakdown:Interface ApplicationHost Last 2 hours tion) QOS (All, DSCP, IP Precedence) Protocol Port
1 hour samples
Last 4 hours
Last 8 hours Application Average bps
17.0M Last 24 hours
Last 2 days ESP 8.65M
16.0M
6 hour samples AH 1.14M
15.0M Last 4 days
Last week Unknown 227k
14.0M 1 day samples smtp 214K
All
13.0M set 33.6k
12.0M capwap-data 30.9k
www-http 28.0k
11.0M
microsoft-ds 9.94k
10.0M
commplex-main 8.77k
9.00M connected 5.19k
8.00M snmp 3.94k
7.00M bb 3.90k
netbios-ns 2.37k
6.00M
snmptrap 1.85k
5.00M
ICMP 1.59k
4.00M vinainstall 1.38k
3.00M domain 658
2.00M h323gatestat 605
Done
Application traffic flows can be viewed by hour,
day and week – in this image you can see traffic flows on
an application during the “last 30 minutes”.
Network Dashboards InSight Center Explorer Events Maps Reports Tools Administration Preferences Help
Flow Analysis
Device: mns01-router-bcy Interval: Last 4 days Chart style: Pie Top-N: 20 Add to flow dashboard
Selected Filters: [Gi0/1.1] GigabitEthernet0/1.10 on mns01-router-bcy
Breakdown:Interface ApplicationHost (All, Source, Destination) QOS (All, DSCP, IP Precedence) Protocol Port
Port Average bps
4416 83.5K
11816 83.5K
5247 61.6K
25 24.0K
257 17.1K
445 15.8K
139 12.1K
17000 9.17K
5000 8.09K
80 6.13K
17002 5.66K
1670 4.62K
161 4.03K
1984 3.86K
47159 3.30K
16996 3.25K
1806 2.92K
16998 2.78K
Done
All of the reports are easily configurable into differing chart
types and can be saved and exported for future use.
20. 20 eircom AssureNet
Customers trust eircom AssureNet
Dublin City Council AIB Northern Ireland
Civil Service
With an extensive ICT AIB selected eircom to provide Northern Ireland Civil Service
network spanning the Dublin Managed Communications (NICS) is undergoing one of the
metropolitan area, Dublin City Services for its operations most exciting periods in its history,
Council and its ICT team manage across Ireland, Northern Ireland with an expansive modernisation
one of the most dispersed and and Great Britain. eircom is and reform programme that
mission-critical networks in Irish delivering a portfolio of services includes a 10-year programme of
Local Government. Recognising to AIB including a 300 site ICT-enabled investment.
that the most cost-effective Next Generation Network for
and efficient way to manage delivery of data, voice and The NICS chose eircom Northern
key network equipment and video solutions across the Ireland to deliver its mission-
security services vital to business three geographies. The next- critical, managed wide area
performance is through a generation telecommunications network, Network NI, a powerful
managed services partnership, network will provide a communications platform for
Dublin City Council chose eircom foundation for the ‘OneAIB’ the successful delivery of shared
as its managed services partner. transformation programme. services across the public service.
“All the elements we required “We partnered with eircom “eircom understands what is
were there in the managed because nobody else in Ireland important to us now and in the
service eircom proposed. The had the technology, the people or future. By collaborating with us
relationship between our own the capability to deliver an urgent and responding to our needs
team and eircom has proven network upgrade in record time. they have provided us with a
very productive and we are eircom were absolutely willing fully managed service that makes
continuing to realise the cost to do whatever was required to communication easy for over
benefits of the managed meet our deadline.” 20,000 civil servants.”
services model.”
Andy Johnston, Northern Ireland Civil Service.
Brian Curtis, Head of Telecoms, AIB.
Head of ICT, Dublin City Council
22. 22 eircom AssureNet
Highly certified and
experienced team
Enda Doyle Mary Murphy Allan Rochford Ronan McCarthy
Director, Assure and Head of Customer Head of Managed Managed Networks
Customer Service Response Centre Services Centre Principal
Our Engineers
Largest engineering force in the country with the
highest number of industry partner certifications.
10 years experience. 13 years experience. 5 years experience. 5 years experience. 2 years experience.
experience.
p 5 years experience.
CCIE, CCSP, ENS, CCIE and various IPT CCNA, CCVP. CCNA, CCNP, CCVP. CCNA IP /VoIP.
NCSSP accreditations
10 years experience. 10 years experience. 15 years experience. 15 YEARS 22 years experience.
experience
x 10 years experience.
CCNP. CCIE. EXPERIENCE. CVP.
CCIE, CCNP, CUDS,
21 years experience. 15 years experience. 15 years experience. 18 years experience. 20 years experience.
experience.
p 7 years experience.
Holds various voice CCNA, CPSI, CIPTS. CCIE, CCNP, CCNA. Avaya. Avaya, Nice, Verint.
, CCIE, CCNP, CCIP,
accreditations. CCSP.
23. eircom AssureNet 23
eircom prides itself on its engineering
capability. Our teams contain highly certified
and experienced engineers who specialise
Did you know?
in Local Area Networking, Wide Area
Networking, Network Security, Data Systems, The eircom 24–7 Customer Response
Voice Systems, Data Centre Infrastructure and Centre and Customer Network
Mobile technologies. Management Centres are the
largest and the most advanced
management facilities in the country.
Our engineers are accredited with a mix of
certifications from our supply partners and eircom has the largest engineering
non-vendor aligned certifications. In addition, force in the country with the
highest number of partner
we hold company level partner accreditations certifications. eircom has more CCIE
(including Cisco Gold partner) and partner certified engineers than any other
awards (including Cisco Partner of the Year). Irish company and is Cisco Gold
Partner of the Year 2012.
Our engineering achievements include Our expert engineers can conduct
certifications from Cisco (CCIE, CCSP, CCNA), on-site reviews of your network
Fortinet (FCNSP, FCNSA), RSA Security (RSA- performance to help you plan your
CSE), International Information Systems Security future requirements.
Certification Consortium (CISSP), and ISACA
(CISA, CRISC).
26. 26 eircom AssureNet eircom AssureNet 26
Unrivalled experience delivers • Better agility and flexibility: Our
benefits for your organisation engineering teams and our core network
have supported the changing operations
Across the island of Ireland, organisations and offerings of our broad customer base
trust eircom to deliver and manage the most throughout the island of Ireland. Our
complex ICT projects, supported by best-in- managed solutions extend this flexibility
class ongoing service. and scalability to your business.
Some of the largest ICT projects in Ireland are • A proven model: eircom’s managed service
managed by eircom, including Croke Park, and delivery and national operations model
Convention Centre Dublin, the Education has been in existence for a number of
Network for Northern Ireland (C2K) and AIB’s years, and is unparalleled.
new managed network.
• Expert programme management: we help
We have a deep understanding of your organisations during times of significant
communications needs and the required change in their businesses, with our
service levels throughout your business. experienced delivery management team.
Partnering with eircom for managed ICT Our professional planning and
services not only provides a robust solution implementation methods have already
designed and supported by our local, highly delivered on-time, risk-managed rollouts
qualified team, it also gives you the following: for some of Ireland’s largest ICT and
managed network projects.
• Cost benefits: eircom managed services
are value-driven solutions. Our objective
is to meet your budgetary requirements,
add value to your operations and remain
flexible to meet your needs as they evolve.
“Good account managers not only save me
time, which of course saves money, but also
they do take on the role of being a trusted
advisor to me in their area of speciality. This is
a commercial world, and like a lot of people
I have to do the same or more this year with
fewer resources. It’s vital to find people who
are good partners to work with, and that’s
what we get from eircom.”
Roger Turner,
Senior IT Manager Ireland/EMEA, Microsoft
27. 27 eircom AssureNet eircom AssureNet 27
A unique end-to-end solution Outstanding service, 24×7×365
eircom, Ireland’s leading service provider, At eircom we understand just how important
can offer a total voice and data solution an uninterrupted service is to your business
for your business. Our experts can and how essential it is to avoid any downtime,
evaluate, design, deliver and manage a which is why our service team are on call 24
complete solutions package tailored to your hours a day, 7 days a week, 365 days a year.
company’s unique requirements. We offer a range of Business SLAs, providing
peace of mind for your business.
Industry experts
Based in Ireland, our highly skilled engineering
Our people are some of the best in the
team is the largest of its kind in the country
business so you know you’re in good hands.
and has the experience to deal with any issues
Our voice, data ICT solutions experts are
you may have, quickly and efficiently.
industry leaders who can provide innovative
solutions for your business. Our dedicated
account managers deliver a personalised
service, and, we have Ireland’s largest specialist
team of project managers, architects and
engineers. Our longstanding relationships
with industry partners like Cisco, Avaya,
Siemens and other leading brands mean that
we can bring you the very latest technology
innovations as and when they happen.
“Strategic partnerships in IT are the way
of the future and eircom understand that.
When we looked at the market we couldn’t
see anyone else who could do it. eircom can
provide an integrated set of services that’s
very difficult to beat.”
John Shaw,
CIO, Mainstream Renewable Power
28. 28 eircom AssureNet
eircom Managed Security
Continuous protection in a eircom Managed Security helps you better
changing world manage risk by offering automated, real-time
analysis, compliance reporting, and alerting of
Enterprises understand the need to protect security events on your network.
their infrastructure and their customers in an
environment that includes evolving security Where authorised, our security team can act
threats and compliance requirements. immediately to maintain the security and
integrity of your network.
eircom Managed Security, featuring
breakthrough SIEM (Security Information For more information speak with your
Event Management) technology, is a account manager or visit
complementary service to eircom AssureNet. www.eircomforbusiness.ie/security
29. eircom AssureNet 29
“Our objective is to have a proactive, best in
class security infrastructure that will protect
our customers’ and our own data. That’s why
we chose eircom for our managed security
needs. Their expertise covers a wide range of
technologies, which allows us to have a single
point of contact to address any challenges we
might have.”
Mike Costello,
IT Infrastructure and Security Manager,
Southwestern BPO
30. 30 eircom AssureNet
eircom for Business
Technology you can count on
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31. eircom AssureNet 31
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32. Get in touch
To find out how eircom AssureNet can benefit your business, please
contact your eircom account manager or call 1800 400 200.
www.eircomforbusiness.ie