This document discusses building social networks for a safer society through citizen participation models. It describes a pilot project in Groningen, Netherlands testing a mobile app called "Meld!" that allows citizens and police to report incidents directly and collaborate in real-time. The pilot saw 205 reports over 3 months, with 117 leading to immediate police response. It concluded that attention to problems works, value exists in many eyes on a situation, and changing traditional response models requires communication to build trust and partnership between citizens and authorities.

1. 9 december 2014 1

2. 9 december 2014 2

3. Building social networks
for a safer society.
9 december 2014 3

4. Who are we ?
Elle de Jonge, MSSM
National Projectmanager ANPR
Dutch National Police | Program Sensing
Renske Stumpel,
Projectmanager customer services
Projectmanager Opening Up Groningen
Groningen municipality, NL
9 december 2014 4

5. 911 Tweet
9 december 2014 5

6. Response Model
response
incident
prevent In the act
disturb
time
9 december 2014 6
©EdJ

7. 85% in “the Act”
Aantal geschatte misdrijven in
Nederland per jaar(2001-2009).
Bron CBS/ Politieacademie
Citizensparticipation
9 december 2014 7

8. Traditional response
Help ! Call 911 /112
Intake
Servicecentrum
To Dispatch
CitizensAlert
Burgernet
Response
Citizens AmberAlert
Assesment
Dispatch
Question
Dispatching first
responders
Lineair Response
9 december 2014 8

9. Network response
Call112
Help
!
Schout
Twitter
Para
medics
Whats APP
groups
Send TXT
Compronet
community
Hero 911
Livesafe
Facebook
Municipality
Fire
Fighters
9 december 2014 9
Shop-keepers
Taxidrivers
Doctors
Citizens
Neighbours
Police
Nurses

10. 9 december 2014 10

11. 9 december 2014 11

12. Dutch: Meld!
9 december 2014 12

13. Oversight (Example Kortrijk-B).
9 december 2014 13

14. Global Meld ! Initiatives.
9 december 2014 14

15. CLAIMJESTRAAT
like your community area
9 december 2014 15

16. Citizens or Police ?
Police Participation
* Help Citizens to
secure their own
enviroment.
* Citizens can be in the
lead.
* Citizens are more
resiliance
* Be involved in a
network approach of
your community
Citizens Participation
* Police is in the lead.
* Citizens help the
police to make a
secure enviroment
* Police asks specific
help. (e.g. Burgernet /
Amberalert)
* Lineair approach
9 december 2014 16
Police Participation
Citizens Participation

17. Pilot’s
• Groningen binnenstad 3 pilots
• Assen binnenstad
• Schiphol (Kmar)
• Kortrijk (B)
9 december 2014 17

18. Results pilots
Yes
Efficiënter
Yes
Yes
1. Does the concept leads to quicker reactions?
2. Does the concept leads to the use of less professionals?
3. Does the concept leads to more citizens participation?
4. Does the concept leads to a better feeling of safety?
9 december 2014 18

19. Meld!-pilot in Groningen A-kwartier neighbourhood
9 december 2014 19

20. Experiences with the Groningen MELD-pilot
 What we did
 Some results
 Lessons learned
9 december 2014 20

21. What we did
 3 months pilot
 Police officals &
citizens working
together
 Smart phone app
9 december 2014 21

22. What the reports were about
 Almost 75% of reports on
dealing/disturbances
 Like, this one, 4 citizens
reporting the same
dealers causing nuisance:
“(1) “ I see them, they are dealing.”
(2) “There are a few around the
Hoekstraat as well…“ (3) “another
one at the corner of the Oude
Kijk/Visserstraat” (4) “2 dealers
now at the corner of the Oude
Kijk/Visserstraat”.
9 december 2014 22

23. Some results
 205 reports
 25 citizens
 117 reports led to
direct on-the-spot
response of the police
9 december 2014 23

24. What we saw:
• Willingness to report
= grew slightly
• Collaboration of citizens
= did not grow significantly, was already good
• Collaboration of police/municipality
= Citizens are mostly positive about the level of collaboration
with the police/municipality
.
9 december 2014 24

25. What we saw:
• Trust
= not significantly grown
• Listening
= citizens find police and municipality listened better than
before
CONCLUSION OF THE CITIZENS
= a sympathetic and potentially innovative and usefull project
9 december 2014 25

26. Lessons learned
 Attention works!
 A lot of value in working together, get
yourself a thousand eyes!
 Communication with citizens is key.
 Keep it simple
 Changing set ways of working isn’t easy
 It’s not about technique, its about working
together
And what happened in the Groningen A-kwartier?
A Whatsapp group was set up
for citizens – police – and municipality.
9 december 2014 26

27. elle.de.jonge@politie.nl
renske.stumpel@gronngen.nl
9 december 2014 28

28. 9 december 2014 29