The document discusses effective communication in the workplace. It describes four main communication styles - active, logical, connector, and thinker - as well as a fifth combiner style. Each style has distinct traits. For example, active communicators are direct and confident, while thinker communicators seek facts before speaking. The document stresses the importance of adapting one's communication style to suit the audience and situation. Combiner communicators are able to adapt their style the most effectively. Good communication is essential for success in the workplace.
Week 7 Instructor NotesW7N1 Project Communication OverviewA.docxcockekeshia
Week 7 Instructor Notes
W7N1: Project Communication Overview
Approximately 70 (and some say up to 90%) of a project manager’s time is spent communicating and over 50% of their time is spent in meetings. Of the time spent communicating, approximately 45% of the time should be spent listening and no more than 30% should be spent talking.
The following are interesting facts, from Dr. Don Wetmore, regarding communication:
· The average person uses 13 different ways to control and manage their time
· The average person gets 1 interruption every 8 minutes or approximately 7 an hour or 50-60 per day
· On an average day, there are 17 million meetings in America
· The average worker sends and receives 190 messages per day
· There will be 2 million marriages in this country this year and 1 million divorces. 95% of divorces are caused by a “lack of communication”.
· The average working person spends less than 2 minutes per day in meaningful communication with their spouse or “significant other”.
· The average working person spends less than 30 seconds a day in meaningful communication with their children.
Communication is important – in both our professional and personal lives!
W7N2 How People Communicate
Project managers need to be able to communicate precise messages, where the receiving party understands the context, motive and message itself. A basic communication model helps in understanding what communication means.
Communication is two-way – we transmit information for the purpose of it being received and understood. Both the sender and receiver are involved in communication! What we transmit can be affected by “noise”, meaning that the receiver of the message may have a distorted message – they may be receiving something different than what we think we sent. That might be caused by the way we are sending or by the way they are listening. To avoid misunderstandings, we need to confirm that our message was understood accurately. Noise can be caused by many factors, including language, culture, or emotion. Noise can block out a message so the information is either not heard at all or is distorted. We need to use feedback to verify that our communications are successful.
There are various strategies for ensuring that messages are understood correctly and different strategies are needed for different types of communication channels. In face-to-face communications we can evaluate tone and voice and use body language in augment our words. While you must be careful to read cues correctly, face-to-face communications generally presents an environment where it is a bit easier to ensure your message is properly received. Consider the following:
· Email communication is 100% words (emoticons are marginally non-verbal communication)
· Telephone communication is 18% words and 82% voice tone
· Face-to-Face communication is 55% body language, 38% voice tone and 7% words
Be certain to think about the communication method we use..
Communication & Challenging Conversations PCMA 2014 MontrealMcKinley Solutions
Challenging conversations are those everyday interactions that significantly affect you and others. They differ from ordinary dialogue because the opinions of the participants may vary, the emotions are high and the stakes are significant. The way in which you deal with these important discussions can have a positive or negative result and can change the course of your relationship. Learn the tools to handle life’s most difficult conversations, say what’s on your mind, and achieve positive outcomes. Challenging confrontations consists of face-to-face accountability discussions where someone has disappointed you and you talk to him or her directly. When handled well, the problem is resolved and the relationship benefits. New research demonstrates that these disappointments aren’t just irritating – they’re costly, sapping organizational performance by 20 to 50 percent. Learn to permanently resolve failed promises and missed deadlines, transform broken rules and bad behaviors into productive accountability and strengthen relationships while solving problems. At the heart of mastering these challenges is the ability to engage in and maintain dialogue. Masters of dialogue create an atmosphere where everyone feels safe about adding his or her own views to the “shared pool” of ideas being expressed. The skills are critical to the success of all leadership roles. Active participants will increase their awareness of the challenging conversations and confrontations as well as hands-on tips and techniques on how to manage them effectively.
Learning Objectives:
1. How do I deal spontaneously with challenging conversations (where opinions vary, emotions are high and stakes are significant)?
2. How can I resolve problems where I have been disappointed by employee accountability and avoid unnecessary costs and strained relationships?
3. How do I develop and environment where people can carry on a dialogue and feel safe expressing their own view.
There’s a common myth that communication is all about how fluently you speak in a language, but it’s just a myth. Communication is a much broader concept, and it consists of- body Language, verbal/ non-verbal communication, effective writing, listening, public speaking , time management , understanding , interpersonal skills and much more
Business communication helps build teamwork, aids collaboration, boosts productivity, and ensures that you and the organization you work in , meet their goals.Equipping yourself with communication skills is the perfect gateway for making your professional life more successful.
Few people possess and effectively use business communication skills. But learning with us and a little practice, you can certainly master these skills .
Communication skills are the ability to convey or share ideas and feelings effectively. They are essential for success in both personal and professional life.
There are many different aspects of communication skills, including:
Verbal communication: This is the ability to speak clearly and concisely. It also includes the ability to listen effectively and to ask clarifying questions.
Nonverbal communication: This includes body language, eye contact, and facial expressions. Nonverbal communication can often be just as important as verbal communication.
Written communication: This includes the ability to write clearly and concisely. It also includes the ability to proofread and edit your work.
Interpersonal communication: This is the ability to communicate effectively with others. It includes the ability to build relationships, to resolve conflicts, and to work collaboratively.
Communication skills are essential for success in both personal and professional life. They can help you to:
Build relationships: Communication skills can help you to build relationships with others. When you are able to communicate effectively, you are more likely to be able to connect with others and to build rapport.
Solve problems: Communication skills can help you to solve problems. When you are able to communicate effectively, you are more likely to be able to understand the problem, to gather information, and to come up with a solution.
Be more persuasive: Communication skills can help you to be more persuasive. When you are able to communicate effectively, you are more likely to be able to influence others and to get them to see your point of view.
There are many different ways to improve your communication skills. Some tips include:
Practice: The more you practice communicating, the better you will become at it.
Get feedback: Ask for feedback from others on your communication skills. This can help you to identify areas where you can improve.
Take a class: There are many different classes available that can help you to improve your communication skills.
Read books and articles: There are many books and articles available that can provide tips on how to improve your communication skills.
Week 7 Instructor NotesW7N1 Project Communication OverviewA.docxcockekeshia
Week 7 Instructor Notes
W7N1: Project Communication Overview
Approximately 70 (and some say up to 90%) of a project manager’s time is spent communicating and over 50% of their time is spent in meetings. Of the time spent communicating, approximately 45% of the time should be spent listening and no more than 30% should be spent talking.
The following are interesting facts, from Dr. Don Wetmore, regarding communication:
· The average person uses 13 different ways to control and manage their time
· The average person gets 1 interruption every 8 minutes or approximately 7 an hour or 50-60 per day
· On an average day, there are 17 million meetings in America
· The average worker sends and receives 190 messages per day
· There will be 2 million marriages in this country this year and 1 million divorces. 95% of divorces are caused by a “lack of communication”.
· The average working person spends less than 2 minutes per day in meaningful communication with their spouse or “significant other”.
· The average working person spends less than 30 seconds a day in meaningful communication with their children.
Communication is important – in both our professional and personal lives!
W7N2 How People Communicate
Project managers need to be able to communicate precise messages, where the receiving party understands the context, motive and message itself. A basic communication model helps in understanding what communication means.
Communication is two-way – we transmit information for the purpose of it being received and understood. Both the sender and receiver are involved in communication! What we transmit can be affected by “noise”, meaning that the receiver of the message may have a distorted message – they may be receiving something different than what we think we sent. That might be caused by the way we are sending or by the way they are listening. To avoid misunderstandings, we need to confirm that our message was understood accurately. Noise can be caused by many factors, including language, culture, or emotion. Noise can block out a message so the information is either not heard at all or is distorted. We need to use feedback to verify that our communications are successful.
There are various strategies for ensuring that messages are understood correctly and different strategies are needed for different types of communication channels. In face-to-face communications we can evaluate tone and voice and use body language in augment our words. While you must be careful to read cues correctly, face-to-face communications generally presents an environment where it is a bit easier to ensure your message is properly received. Consider the following:
· Email communication is 100% words (emoticons are marginally non-verbal communication)
· Telephone communication is 18% words and 82% voice tone
· Face-to-Face communication is 55% body language, 38% voice tone and 7% words
Be certain to think about the communication method we use..
Communication & Challenging Conversations PCMA 2014 MontrealMcKinley Solutions
Challenging conversations are those everyday interactions that significantly affect you and others. They differ from ordinary dialogue because the opinions of the participants may vary, the emotions are high and the stakes are significant. The way in which you deal with these important discussions can have a positive or negative result and can change the course of your relationship. Learn the tools to handle life’s most difficult conversations, say what’s on your mind, and achieve positive outcomes. Challenging confrontations consists of face-to-face accountability discussions where someone has disappointed you and you talk to him or her directly. When handled well, the problem is resolved and the relationship benefits. New research demonstrates that these disappointments aren’t just irritating – they’re costly, sapping organizational performance by 20 to 50 percent. Learn to permanently resolve failed promises and missed deadlines, transform broken rules and bad behaviors into productive accountability and strengthen relationships while solving problems. At the heart of mastering these challenges is the ability to engage in and maintain dialogue. Masters of dialogue create an atmosphere where everyone feels safe about adding his or her own views to the “shared pool” of ideas being expressed. The skills are critical to the success of all leadership roles. Active participants will increase their awareness of the challenging conversations and confrontations as well as hands-on tips and techniques on how to manage them effectively.
Learning Objectives:
1. How do I deal spontaneously with challenging conversations (where opinions vary, emotions are high and stakes are significant)?
2. How can I resolve problems where I have been disappointed by employee accountability and avoid unnecessary costs and strained relationships?
3. How do I develop and environment where people can carry on a dialogue and feel safe expressing their own view.
There’s a common myth that communication is all about how fluently you speak in a language, but it’s just a myth. Communication is a much broader concept, and it consists of- body Language, verbal/ non-verbal communication, effective writing, listening, public speaking , time management , understanding , interpersonal skills and much more
Business communication helps build teamwork, aids collaboration, boosts productivity, and ensures that you and the organization you work in , meet their goals.Equipping yourself with communication skills is the perfect gateway for making your professional life more successful.
Few people possess and effectively use business communication skills. But learning with us and a little practice, you can certainly master these skills .
Communication skills are the ability to convey or share ideas and feelings effectively. They are essential for success in both personal and professional life.
There are many different aspects of communication skills, including:
Verbal communication: This is the ability to speak clearly and concisely. It also includes the ability to listen effectively and to ask clarifying questions.
Nonverbal communication: This includes body language, eye contact, and facial expressions. Nonverbal communication can often be just as important as verbal communication.
Written communication: This includes the ability to write clearly and concisely. It also includes the ability to proofread and edit your work.
Interpersonal communication: This is the ability to communicate effectively with others. It includes the ability to build relationships, to resolve conflicts, and to work collaboratively.
Communication skills are essential for success in both personal and professional life. They can help you to:
Build relationships: Communication skills can help you to build relationships with others. When you are able to communicate effectively, you are more likely to be able to connect with others and to build rapport.
Solve problems: Communication skills can help you to solve problems. When you are able to communicate effectively, you are more likely to be able to understand the problem, to gather information, and to come up with a solution.
Be more persuasive: Communication skills can help you to be more persuasive. When you are able to communicate effectively, you are more likely to be able to influence others and to get them to see your point of view.
There are many different ways to improve your communication skills. Some tips include:
Practice: The more you practice communicating, the better you will become at it.
Get feedback: Ask for feedback from others on your communication skills. This can help you to identify areas where you can improve.
Take a class: There are many different classes available that can help you to improve your communication skills.
Read books and articles: There are many books and articles available that can provide tips on how to improve your communication skills.
Communications:
The word “communication” is derived from the Latin word “communes” which means “commonness” or “sharing”.
Thus it means a firm feeling of commonness or sharing between the sender and receiver.
We define communication in many ways. i.e.
“It is the exchange and imparting of information to gain understanding and promote action”.
Communication skills || || संचार कौशल || संचार कौशल का अर्थ है परिभाषित करना और संचार कौशल के उदाहरण, सुनने के कौशल का महत्व आदि ||Communication Skills
75% of long-term job success depends on Soft Skills! CEOs and HR Managers today are suggesting that companies can do better if they hire people with good soft skills and then train them to develop their hard skills in the area of specialization. Soft Skill is a personal attributes that enable someone to interact effectively and harmoniously with other people.
If you are looking for a presentation to learn the basics quickly then the algorithm has brought you to the right place. Happy learning!
Being the charismatic leader behind the apple conglomerate can be described as perhaps one of the most dauntingly irreplaceable position ever. The man and the mind were both unfathomable and complex.
However all would agree that Steve Jobss was a committed and driven individual who only sought to seek the best always and expected the same from those around him. What we can all learn from him is right here.
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Communications:
The word “communication” is derived from the Latin word “communes” which means “commonness” or “sharing”.
Thus it means a firm feeling of commonness or sharing between the sender and receiver.
We define communication in many ways. i.e.
“It is the exchange and imparting of information to gain understanding and promote action”.
Communication skills || || संचार कौशल || संचार कौशल का अर्थ है परिभाषित करना और संचार कौशल के उदाहरण, सुनने के कौशल का महत्व आदि ||Communication Skills
75% of long-term job success depends on Soft Skills! CEOs and HR Managers today are suggesting that companies can do better if they hire people with good soft skills and then train them to develop their hard skills in the area of specialization. Soft Skill is a personal attributes that enable someone to interact effectively and harmoniously with other people.
If you are looking for a presentation to learn the basics quickly then the algorithm has brought you to the right place. Happy learning!
Being the charismatic leader behind the apple conglomerate can be described as perhaps one of the most dauntingly irreplaceable position ever. The man and the mind were both unfathomable and complex.
However all would agree that Steve Jobss was a committed and driven individual who only sought to seek the best always and expected the same from those around him. What we can all learn from him is right here.
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
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2. The ability to communicate is an essential life skill
and one that can be continually developed.
Even if you are a naturally good communicator, there
are always opportunities and ways to enhance your
communication skills.
Individuals who are good communicators find it easy
to develop empathy and trust with others.
These people adapt their style of communication to
suit the audience and situation they are presented
with.
Alemayehu Fikremariam alefikre@gmail.com 0911368219 2
4. Communication is a complex two-way process that
can involve several iterations before mutual
understanding is achieved.
Communication takes place in many ways.
You can communicate using words, symbols, pictures,
graphics, voice, tone, facial expressions, clothing, and
body language.
Alemayehu Fikremariam alefikre@gmail.com 0911368219 4
5. Whether speaking formally or informally, addressing a meeting, or
writing a report, the basic principles of communication are as follows
Know your audience
Communication should always be packaged to suit the listener's level
of understanding.
Know your purpose and topic
Make it clear whether you are delivering specific information,
requesting information, or being social. Be aware of all the facts and
details.
Anticipate objections and present a complete picture
Objections often arise due to misunderstandings. Communicate the
benefits for both parties. Support your statements with evidence (e.g.
statistics or testimonials).
Alemayehu Fikremariam alefikre@gmail.com 0911368219 5
6. Communicate a little at a time, then check the listener
understands
Pause, ask questions, and give the listener an opportunity to
ask questions.
Present information in several ways
what worked for one listener/reader may not work for
another.
Develop practical, useful ways to get feedback
Feedback is the best way to evaluate the effectiveness of
your communication.
Alemayehu Fikremariam alefikre@gmail.com 0911368219 6
7. In the communications process you will either be the person
instigating the exchange or the recipient of it.
Alemayehu Fikremariam alefikre@gmail.com 0911368219 7
8. ROLE OF COMMUNICATION
Those who instigate a communication will generally be performing
one the following roles that will match the reason why the
communication is taking place.
Communicator
you have a need to inform an individual about some aspect of their
work or you require them to take on a task you need to delegate.
You might need to persuade someone or a group to accept the topic
of your communication and its implications or repercussions.
The communication may, or may not, have been expected and you
will be able to establish this by listening and observing the recipients'
responses.
Alemayehu Fikremariam alefikre@gmail.com 0911368219 8
9. Investigator
The reason for your communication is to find out some
information or data that you need to make a decision.
It can also be that you need to find out the latest status of a
project or task.
Assessor
You have to assess how well someone, or a group, is
performing their role or task.
In this role, you may be responsible for gathering and
collating the data you collect as part of this communication
process.
Alemayehu Fikremariam alefikre@gmail.com 0911368219 9
10. If you are the individual receiving the communication then the role you
will adopt during the exchange will fall into three broad categories:
Recipient
You need the information or data contained in the communication to
ensure that you can complete your task or perform your job.
Much of the communication in this role is of a general nature and its
purpose it to keep you informed of organizational changes and
progress.
Participator
You will often find yourself in this role.
Your knowledge and skills are required in a discussion or decision-
making process that has mutual benefit to those involved in the
communication.
Alemayehu Fikremariam alefikre@gmail.com 0911368219 10
11. Antagonist
Your viewpoint may be contrary to that of other person or people in
the exchange and you want to ensure that those involved in the
communication are fully informed of all issues in order to ensure that
a well-reasoned decision or judgment is the result.
Alemayehu Fikremariam alefikre@gmail.com 0911368219 11
12. Whichever role you find yourself performing you will
also need to actively listen to the whole of the two-
way exchange
An important skill that all good communicators
possess is their ability to actively listen.
Developing the skill of actively listening during
conversations enables you to avoid
misunderstandings, confusion, and
misinterpretations.
It also ensures that you are always looking at the
'big picture' when communicating.
Alemayehu Fikremariam alefikre@gmail.com 0911368219 12
13. Workplace Communication Styles
The ability to communicate effectively in the workplace is an
essential life skill and everyone has their own style that they naturally
adapt and develop to suit the different environments they operate in.
Our need to educate, inform, persuade, or entertain drives our
communications.
Each person's communication style is a unique combination of their
own innate skills and those learnt both formally and through
experience.
What makes some people better than others at communicating is
their ability to adapt their style to suit the message, environment, and
exchange.
Alemayehu Fikremariam alefikre@gmail.com 0911368219 13
15. There are four basic styles of communication, with a fifth
being a combination of two or more of the four. Each of the
four styles describes how you act in the majority of your
communications.
For example, do you usually:
1. Take an active role in the communications?
2. Connect and empathize with others?
3. Take time to think and respond?
4. Follow a logical path?
5. Or do you find that you usually use a combination of the
four?
Alemayehu Fikremariam alefikre@gmail.com 0911368219 15
18. Recognizing Workplace Communication Styles
'Active' Communicators
'Active' communicators come across as direct and confident in
discussions, regardless of the extent of their knowledge on the
subject.
They will quickly state their point, summarize discussions, and
make decisions.
They do not like to be interrupted or excluded and will fill any
silences or pauses.
Active communicators are individuals whose words and body
language are expressive.
The words they use in conversations will make an impact and may
often bend the rules of etiquette.
Alemayehu Fikremariam alefikre@gmail.com 0911368219 18
20. 'Logical' Communicators
'Logical' communicators can be recognized by their respectful
and practical manner.
You can often identify these individuals by their tendency to
use their own past experiences to inform them about how
current issues should be dealt with.
They prefer to see supporting written evidence and tend to
judge people by how they deliver what they say they will do.
You will also hear Logical communicators frequently using
language of extremes.
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22. 'Connector' Communicators
There are others within your team that can be singled out because they
always try to prevent discussions becoming confrontational and have a
need to involve everyone.
These individuals are 'Connector' communicators, born diplomats who are
tactful and considerate of others in the discussion and of their point of
view.
Their style of communication makes them approachable and empathetic.
They often encourage general discussions at the start of a meeting so that
they can gain an understanding of each person.
You can see that these individuals with their intuitive ways and affinity
with the feelings of others will irritate the Logical and Active
communicators.
But Connectors are good to have in discussions because they will carefully
consider an issue before voicing their opinion, thereby often bringing
balance into discussions.
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24. 'Thinker' Communicators
The trait of thinking before speaking is a characteristic Connectors share
with 'Thinker' communicators.
But there the similarities end.
Thinker communicators will be objective, while Connectors tend to be
subjective.
Those who have a Thinker communications style seek out facts and figures
rather than feelings to support what they say.
Without such supporting evidence such individuals are reluctant to speak.
They will portray controlled body language throughout conversations
whether they are talking or listening.
You can recognize the Thinkers in your team because they will be individuals
who are happy to talk about abstract ideas and strategies.
Their communications are most effective in small rather than large groups.
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25. 'Combiner' Communicators
The characteristics of the 'Combiner' communicators mean that they
are able to adapt themselves to suit their audience.
They can be objective or direct.
They can lead discussions and draw in contributions from others.
Such individuals show respect to others and have the ability to draw
together disparate conversations into a coherent argument that aids
decision-making.
They are comfortable with using facts as well as relying on their
intuition.
Their adaptability and skills in reading and matching situations make
them excel when communicating.
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26. Remember, even Combiners have a preferred style, so the best way to
emulate them is to watch how these individuals adapt their natural
communication style.
These observations will help you to understand how they use their body
language, words, and behaviors to alter their style of communication.
This knowledge of how others communicate will help you to develop your
own communications skills.
As with body language, being able to 'mirror' the other person's
communications style will create a positive atmosphere for the exchange to
take place in.
This does not mean you have to only communicate in this style.
But by starting in a style and manner similar to the other member of the
exchange you create a positive environment you can both feel comfortable
in.
This will make your objective easier to attain.
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28. Effective Communication in the Workplace - Perceptual Preferences
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29. Visual People - will put into pictures what they read,
hear, or are told.
Auditory People - will use your tone, pitch, and other
para-verbal signals to interpret meaning. They
struggle to take in what they read unless it is
supported by what they hear.
Kinesthetic People - will remember what was done
rather than what was said. They are happy to be
moving or making contact when communicating.
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30. Effective Communication in the Workplace -
Attitudes to Communications
Being able to adapt your communication style will aid you in
achieving your objective. There are four types of attitudes
towards communication:
Passive
Passive Aggressive
Aggressive
Assertive
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31. Effective communication depends on your ability to read the attitude
of the other person or group.
There are four types of attitude: Passive, Passive Aggressive,
Aggressive, and Assertive.
'Passive' describes someone who tends to remain silent and go along
with other people's views and opinions, even if they disagree with
them.
'Passive Aggressive' describes someone who uses a mixture of body
language, para-verbal signals, and sarcasm to undermine honest
communication.
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32. 'Aggressive' describes someone who is not listening to or
acknowledging anyone else in the exchange.
'Assertive' describes someone who is honest and open in their
communications and allows others to express their views.
Your own emotions and your awareness of others' emotions should
inform your communications rather than hijack or sabotage them.
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33. Effective Communication in the Workplace -
Communication Research
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