This document provides an overview of Team Eden, which aims to improve the patient experience in hospitals. It includes: 1) The names of the executive sponsor and mentors of Team Eden, as well as its goal of "Connecting healing to personal purpose". 2) Details of the team's approach called "MYWHY" where they ask patients about their personal health goals and reasons for wanting to get healthy. Nurses write this on a card for patients to keep. 3) Positive results from patient surveys about the MYWHY approach and discussing personal health goals and reasons for getting healthy. 4) Quotes from team members about the potential for MYWHY to improve culture and patient experiences in

1. John Turner
Tom Clapham
Rob Zalenski, MD
Debi Ford, RN
Executive Sponsor
Mark Montoney, MD
Executive Mentors
Barry Leffler
Christine Hale, MD
The idea flow from
the human spirit is
absolutely unlimited.
All you have to do is
tap into that well...
It's a belief that every
person counts.”
– JACK WELCH
T E A M E D E N
Bringing care back

2. P R O C E S S
55
EMPATHY INTERVIEWS
33
STAKEHOLDERS ENGAGED
50
INPATIENT INTERVENTIONS
WE MET Kevin, who spent 10 days in the hospital yet left
more disconnected than when he arrived.
WE DISCOVERED THAT Kevin felt invisible, uncared for, and
frustrated with the entire hospital experience.
IT WOULD BE GAME CHANGING if every patient and family
felt like what mattered to them mattered to their care team.
“To create meaningful innovations, you need to
know your users and care about their lives.”
–An Introduction to Design Thinking, Hasso Plattner Institute
of Design at Stanford (the “d.school”)
2

3. AS A TEAM, WE GRAVITATED TO THE
GOLDEN CIRCLE IN OUR APPROACH.
WHAT
Every organization knows WHAT they do. These are the products
or services they sell.
HOW
Some organizations know HOW they do it. These are the things
that differentiate companies from the competition.
WHY
Few organizations and few people know WHY they do what they
do. WHY is a purpose, a cause or a belief. It provides a clear an-
swer to the questions,
“Why do you get out of bed every morning?”
“Why does your organization exist?”
“Why should that matter to anyone else?”
WHY is not about making money. Revenues, profits, salaries, and
other monetary measurements are simply results of what we do.
WHY is about our contribution to impact and serve others. WHY
inspires us. It’s the very reason we exist.
© 2015 Simon Sinek, Inc.
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4. S O L U T I O N
GOAL
(OURWHY)
Connecting healing to personal purpose
(Patients AND Staff)
To be there for
my wife and see
her smile
KEVIN
To be there for
my wife and see
her smile
KEVIN
STRATEGY
(HOW)
Expand focus from health complaints to life goals
OBJECTIVES/OUTCOMES
(WHAT)
• Patient satisfaction
• Care transition
• Staff engagement
and retention
• Attract patients,
payers and talent
4

5. YOU CANDO IT.
For urgent care 7 days a week, visit medpost.com
MY PRIMARY DOCTOR:
NAME PHONE
NAMEOTHER IMPORTANT CONTACT
OTHER IMPORTANT CONTACT
PHONE
NAME PHONE
One day at a time.
F O L LO W YO U R W H Y
C
M
Y
CM
MY
CY
CMY
K
MedPost-MYWHY-card-3.5x2-r3.pdf 2 1/15/16 2:58 PM
R.N.
H E L P I N G P E O P L E
L I V E H E A L T H I E R,
H A P P I E R L I V E S
1
2
3
4
5
6
7
8
9
KEY STEPS
AIDET protocol (Acknowledge, Introduce, Duration, Explain,
Thank you)
Check how patient is feeling now that they are hospitalized and
are receiving treatment
Ask and discuss their PERSONAL HEALTH GOALS.
Ask their WHY for getting healthier--why is it so important. This is
where the really personal, individualized information comes out.
Write down their WHY on the brightly colored wallet sized card
and white board in their hospital room.
Share pertinent findings with patient's care team
Return within 24 hours with information (for
the back of the card) that will connect the
patient and help them reach a health goal
or their MYWHY—e.g., referral to a primary
care provider, area dietitians, rehab
information, etc.
Prior to discharge, conduct CMS/
PSMS—approved outcomes survey.
Include the completed MYWHY
card front and center along with
the standard discharge packet that
patients take home with them.
TENET’S WHY
5

6. R E S U L T S
PATIENT SURVEY DATA
ON A SCALE OF 1 TO 5
MYWHY is a high potential, catalytic
approach designed to achieve a game
changing culture shift by connecting
healing with personal purpose.
Bottom Line
4.9
4.9
How would you rate the importance
of your health goals you shared?
Will a personal health goal discussion
improve your hospital experience?
4.7
Will having the referrals/resources that were
written on the back of your MYWHY card lead
to better health of achieving‘Your WHY’?
4.9
Do you think that discussing your personal
health goals would improve your health?
4.4
How would rate your comfort in sharing
‘Your WHY’
4.6
How important was discussing‘Your WHY’
as a step toward better health for you?
4.1
Did writing your goals on the white board
make a difference in your care?
As of January 2016
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7. T E A M E D E N
I love my patients. Their joy is my joy.”
– DEBI CURE FORD, RN*
Every day senior leaders at Tenet—CEOs at our
Hospitals and leaders throughout our company—
are asking“How”to improve the HCAHPS scores.
What really needs to be asked is‘Why’.”
– JOHN TURNER
When you’re chopping wood, you don’t aim for
the wood; you aim through the wood. MYWHY
is the arc of a swing to help people live healthy,
happy lives.”
– TOM CLAPHAM
We can change the whole culture and have it be
a place brimming with hopes and dreams.”
– ROB ZALENSKI, MD
*In Memoriam
7

8. T H A N K Y O U .
BRING CARE BACK. WATCH IT GROW.