This document outlines guidelines for serving veterans through the Department of Labor in Sussex. It prioritizes clients as veteran consumers and describes the roles of front desk staff, employment services personnel, and DVOP specialists in registering and assisting veterans. Case managers are responsible for completing assessments, advocating for clients by referring them to social services and training to address their barriers to employment. Successful case management requires partnership and networking across organizations to develop resources and provide holistic support to veterans.

1. Department Of Labor - Sussex
NVTI Trainers
(National Veterans Training Institute)

2. Important Players
In Descending Order:
Client/Consumer
ES Triage Staff (Front Desk Personnel)
ES (Employment Services) Personnel
DVOP Specialist
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3. The Client Qualifying
Disabled Veterans
Special Disabled Vets.
Homeless Veterans
Incarcerated Veterans
Lacking a HS diploma
Low Income
18 – 24 yrs
Transitioning Svc. Mem.
Entitled Compensation
30% or greater rating
Acc. to McKinney Act
Released w/in 12 mon.
No diploma or GED
WIA Poverty Guidelines
Youth sep. from Mil.
Within 12 mon. of sep.
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4. ES Triage Staff
YOU are the most important piece in providing
services.
As the screener, utilizing the Priority of Service
Information sheet is extremely necessary.
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5. Employment Services
Note: Consumer must be registered by an ES staff
prior to be seen by a DVOP specialist.
All other Veterans not meeting the qualification
guidelines in Title 38 are to be see by the ES staff.
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6. DVOP Responsibilities
Neutralize all Barriers to Employment by:
1. Completing comprehensive assessments: job skills,
education, training and needs……….
2. Advocating, Linking and Referring consumers to
Social Service agencies specific to their needs.
3. Referring consumer to Job Readiness Trainings and
Workshops.
4. Job development and job referrals.
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7. Case Management (CM)
Case Management is a Process,
Not an Event.
It may take several calls, referrals & advocacy
before the Consumer’s needs are met or his barriers
neutralized.
CM is Advocating, Linking & Referring the consumer
to specific services as needed.
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8. Resources
Resource Development is a Big Staple in the Case
Management Diet.
As the DOL does not supply social service needs
rather employment needs, it is necessary to partner
with other agencies in addressing the holistic needs of
the consumer.
No one Case manager has all the answers, so
conferring and networking is important.
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9. Team Work
Team work makes the Dream work
WIA
Workforce Development
Tools For Life
Goodwill
Salvation Army
VA Regional Office
VA Readjustment Counselors
Shelters……........
• LVERS
• ES Workshops
• Local Employers
• AARP
• Recruiting Events
• Job Fairs
• Network……………
• Network……………
• Network……………
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