Phil Woolston received praise from Fabian Yescas for helping a provider, Dr. Sheryl Long, de-escalate a frustrating situation and better understand issues they were having accessing systems on Wednesdays. Dr. Long had initially emailed complaining about slow logins and servers making it difficult to work that day. Phil called Dr. Long's office and her directly to evaluate the problems, reassuring her that fixes implemented in recent weeks may help. Dr. Long thanked Phil and Naomi Schaefer for their patience and assistance, feeling more optimistic going forward.