The document lists the author's academic publications which include journal articles under review on topics related to SME commitment and behavior in Nigeria. It also lists several conference papers presented between 2012-2016 on similar topics related to SME relationships with banks. The document provides details on 12 working papers and manuscripts submitted or published in journals. It also lists 10 academic conferences attended between 2012-2015 on marketing and business topics. Finally, it outlines two marketing conferences planned for attendance in 2016.
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Luận văn Influence Of Relationship Marketing On Customer Loyalty The Case Of Commercial Banks In Quang Ngai Province.các bạn có thể tham khảo thêm nhiều tài liệu và luận văn ,bài mẫu điểm cao tại teamluanvan.com
The purpose of this study is to determine the factors that influence risk management, capital, GCG,
and efficiency on the financial performance of Islamic commercial banks in Indonesia. The population in this
study were Islamic commercial banks in Indonesia and selected by purposive sampling and selected 10 Islamic
commercial banks.
Impact of Customer Relationship Management on Customers loyalty . Falana Temitope
A survey research on the impact of Customer Attraction , Customer retention, Customer satisfaction programs on Customers loyalty. In Asaba, Delta State, NIgeria .
MBA Dissertation - The voice of the Stakeholder: Customer attitudes to the ro...Amany Hamza
This study attempts to get to the heart of the debate about CSR development in
light of the Financial Crisis of 2008. It is concerned with the perception of CSR activities, the likelihood of the convergence between banks CSR activities and its customer-stakeholder needs and the implications of CSR on their attitudes as well as on Corporate Reputation (CR). Concluding remarks highlight further theoretical development of CSR and managerial implications as well as limitations for future research.
Content marketing and customer loyalty of new generation banks in abia and im...CharlesUgwuegbu
The study examined content marketing and customer loyalty in new generation banks in Abia and Imo States. It was done to evaluate the relationship between content marketing and customer loyalty of new generation banks. The study adopted the survey research design. The studied obtained data from both primary and secondary sources and employed the purposive sampling technique was adopted in the study The Cronbach Alpha Statistic was used to acquire a value of 0.70 as the instrument reliability ratio. The study employed the descriptive statistic and correlation analysis for Data Analysis and Hypothesis Testing. The researcher used SPSS Software for the analysis. The findings show that there is a strong significant relationship between content marketing and customer loyalty in the new generation banks. It was concluded that content marketing enhanced customer loyalty. The study recommended that the management of banks should not develop lukewarm attitudes to content marketing to avoid undesirable effects of such on patronage.
CUSTOMER PERCEPTIONS AND SATISFACTION TOWARDS HOME LOAN AT PUBLIC BANKS OF TA...IAEME Publication
Tamilnadu has made a rapid stride in the development of urban cooperative banks with an aim to provide adequate and timely financial assistance to help the small entrepreneurs, middle class and weaker sections of the society. The present study was undertaken to analyze the perception of customers towards home loans of Public Banks of Tamilnadu. The paper examined the satisfaction level and problems faced by customers while availing loans. A sample of 100 customers of the bank comprising of public servants, Public sector employees and self-employed from its three branches serving Chennai, Kanchipuram and Thiruvallur Districts has been selected. The research has found that the customers of the bank were highly satisfied with the home loan services in relation to its services, transparency, time taken for loan approval, employee co-operation and query handling, prima facie of some problems like procedural delays, lack of knowledge and red-tapisim. The results further revealed that the main reason for people to prefer this bank is the trust of the customers in the bank, lower interest rates and easy repayable installments.
Effects of Loan Management Practices on the Financial Performance of Deposit ...paperpublications3
Abstract: Microfinance plays a vital role to a country’s economy since it provides loans to small and medium enterprises which constitute the majority of businesses in most countries. The main objective of the study was to determine the effect of loan management on the financial performance of Deposit Taking SACCOs in Kisii County. The target population of this study was 120 employees of all the six Deposit Taking SACCOs in Kisii County. The study used census technique. Primary data were collected using a questionnaire. The data were analyzed by use of descriptive statistics and inferential statistics. The study revealed that loan collection policies, credit risk measures and loan default have significant effect on the performance of Deposit Taking SACCOs. The study recommended that the SACCOs should uphold monitoring of loans that are in arrear, also penalize clients for late payment and limit access to repeat loans for defaulters, monitor the flow of borrower's business through the SACCO's account, make regular review of the borrower's reports, be supportive to borrowers whenever they are in difficulties, make frequent contact with borrowers and that they make on-line visits.
Keywords: SACCOs, Loan, Deposit taking, Loan collection, Credit risk, Loan default.
Title: Effects of Loan Management Practices on the Financial Performance of Deposit Taking SACCOs in Kisii County
Author: Gladys Nyanchama Bwoma, Dr. Willy Mwangi Muturi, Dr. Vitalis Abuga Mogwambo
ISSN 2349-7807
International Journal of Recent Research in Commerce Economics and Management (IJRRCEM)
Paper Publications
Sample Presentation Assignment "CASE STUDY ON ANZ BANK AUSTRALIA" By OnlineAssignmentsHelp.com.
For this presentation assignment, I plan to present a detailed overview of the history and development of ANZ BANK AUSTRALIA.
Luận văn Influence Of Relationship Marketing On Customer Loyalty The Case Of Commercial Banks In Quang Ngai Province.các bạn có thể tham khảo thêm nhiều tài liệu và luận văn ,bài mẫu điểm cao tại teamluanvan.com
The purpose of this study is to determine the factors that influence risk management, capital, GCG,
and efficiency on the financial performance of Islamic commercial banks in Indonesia. The population in this
study were Islamic commercial banks in Indonesia and selected by purposive sampling and selected 10 Islamic
commercial banks.
Impact of Customer Relationship Management on Customers loyalty . Falana Temitope
A survey research on the impact of Customer Attraction , Customer retention, Customer satisfaction programs on Customers loyalty. In Asaba, Delta State, NIgeria .
MBA Dissertation - The voice of the Stakeholder: Customer attitudes to the ro...Amany Hamza
This study attempts to get to the heart of the debate about CSR development in
light of the Financial Crisis of 2008. It is concerned with the perception of CSR activities, the likelihood of the convergence between banks CSR activities and its customer-stakeholder needs and the implications of CSR on their attitudes as well as on Corporate Reputation (CR). Concluding remarks highlight further theoretical development of CSR and managerial implications as well as limitations for future research.
Content marketing and customer loyalty of new generation banks in abia and im...CharlesUgwuegbu
The study examined content marketing and customer loyalty in new generation banks in Abia and Imo States. It was done to evaluate the relationship between content marketing and customer loyalty of new generation banks. The study adopted the survey research design. The studied obtained data from both primary and secondary sources and employed the purposive sampling technique was adopted in the study The Cronbach Alpha Statistic was used to acquire a value of 0.70 as the instrument reliability ratio. The study employed the descriptive statistic and correlation analysis for Data Analysis and Hypothesis Testing. The researcher used SPSS Software for the analysis. The findings show that there is a strong significant relationship between content marketing and customer loyalty in the new generation banks. It was concluded that content marketing enhanced customer loyalty. The study recommended that the management of banks should not develop lukewarm attitudes to content marketing to avoid undesirable effects of such on patronage.
CUSTOMER PERCEPTIONS AND SATISFACTION TOWARDS HOME LOAN AT PUBLIC BANKS OF TA...IAEME Publication
Tamilnadu has made a rapid stride in the development of urban cooperative banks with an aim to provide adequate and timely financial assistance to help the small entrepreneurs, middle class and weaker sections of the society. The present study was undertaken to analyze the perception of customers towards home loans of Public Banks of Tamilnadu. The paper examined the satisfaction level and problems faced by customers while availing loans. A sample of 100 customers of the bank comprising of public servants, Public sector employees and self-employed from its three branches serving Chennai, Kanchipuram and Thiruvallur Districts has been selected. The research has found that the customers of the bank were highly satisfied with the home loan services in relation to its services, transparency, time taken for loan approval, employee co-operation and query handling, prima facie of some problems like procedural delays, lack of knowledge and red-tapisim. The results further revealed that the main reason for people to prefer this bank is the trust of the customers in the bank, lower interest rates and easy repayable installments.
Effects of Loan Management Practices on the Financial Performance of Deposit ...paperpublications3
Abstract: Microfinance plays a vital role to a country’s economy since it provides loans to small and medium enterprises which constitute the majority of businesses in most countries. The main objective of the study was to determine the effect of loan management on the financial performance of Deposit Taking SACCOs in Kisii County. The target population of this study was 120 employees of all the six Deposit Taking SACCOs in Kisii County. The study used census technique. Primary data were collected using a questionnaire. The data were analyzed by use of descriptive statistics and inferential statistics. The study revealed that loan collection policies, credit risk measures and loan default have significant effect on the performance of Deposit Taking SACCOs. The study recommended that the SACCOs should uphold monitoring of loans that are in arrear, also penalize clients for late payment and limit access to repeat loans for defaulters, monitor the flow of borrower's business through the SACCO's account, make regular review of the borrower's reports, be supportive to borrowers whenever they are in difficulties, make frequent contact with borrowers and that they make on-line visits.
Keywords: SACCOs, Loan, Deposit taking, Loan collection, Credit risk, Loan default.
Title: Effects of Loan Management Practices on the Financial Performance of Deposit Taking SACCOs in Kisii County
Author: Gladys Nyanchama Bwoma, Dr. Willy Mwangi Muturi, Dr. Vitalis Abuga Mogwambo
ISSN 2349-7807
International Journal of Recent Research in Commerce Economics and Management (IJRRCEM)
Paper Publications
Sample Presentation Assignment "CASE STUDY ON ANZ BANK AUSTRALIA" By OnlineAssignmentsHelp.com.
For this presentation assignment, I plan to present a detailed overview of the history and development of ANZ BANK AUSTRALIA.
customer satisfaction on sme banking internship report
Dr Mark Ojeme's Academic Publication Lists
1. Academic Publications: conference papers, journal paper under review and
working papers
1. Ojeme M., Robson A. J., Coates N. An Investigation into the Antecedents and
Consequences of SMEs Commitment Relationship to Banks in Nigeria. Manuscript
being developed for the Journal of Small Business Management (3 star ABS
rating).
2. Ojeme M., Investigating SME’s complaint behaviour. Manuscript being developed for
the Journal of Small Business Management (3 star ABS rating).
3. Ojeme M., Ali. G., Robson A. J., Coates N. Interaction effect of employee
engagement to customer commitment and retention. Manuscript being developed for
the European Journal of Marketing (3 star ABS rating).
4. Ojeme M., Robson A. J., Coates N. Nigerian SMEs - Commitment and Loyalty to
their Bank, revised and resubmit in the Journal of Financial Service Marketing (1
star ABS rating).
5. Ojeme M., Robson A. J., Coates N. 'The SMEs' Perspective of Trust in a B2B
Relationship, forthcoming July, 2016, Journal of Financial Service Marketing, (1
star ABS rating).
6. Ojeme M., Robson A. J., Coates N. “Business to Business (B2B) Relationship
Assessment of Commitment and Behavioural Intention – Nigerian SME-banking
Relationship”, forthcoming July, 2016, Academy of Marketing Conference 2016,
as part of conference contributions, Northumbria University, UK.
7. Ojeme M., Robson A. J., Coates N. (2015). Defining Trust in a B2B Relationship -
The SMEs’ Perspective, submitted to the Academy of Marketing, July 2015, as
part of conference contributions. Limerick University, Ireland.
8. Ojeme M., Robson A. J., Coates N, Nigerian SMEs - Commitment and Loyalty to
their Retail Banks, Academy of Marketing Conference, July 2014, conference
proceedings.
9. Ojeme M., Robson A. J., Coates N. (2014), B2B Relationship Marketing – An
assessment of the Nigerian SME-Bank Relationship. (working paper) International
Colloquium on Relationship Marketing (ICRM) 2014, Newcastle University.
10. Ojeme M. (2014), The perspectives of Small and Medium Enterprise Commitment
Relationship with their Banks – a Nigerian study University of Northumbria
Conference Proceedings.
11. Ojeme M., Robson A. J., Coates N. (July 2013) “An Investigation into Small and
Medium Enterprises (SMEs) commitment to retail banks in Nigeria, Academy of
Marketing Conference, July 2013, working paper.
12.Ojeme M., Ogba, I.E., Robson A. J., Coates N. (July 2013) A Model of Affective
Commitment in Small and Medium Enterprise Relationship to Retail Banks in Nigeria
(working paper), Academy of Marketing Conference, July
Attended Academic Conferences
1. Academic of Marketing Conference (AMC) 2012 at University of Southampton
University.
2. Newcastle Business School (NBS) Doctorial Colloquium 2012.
3. University of Northumbria Conference, 2012
4. Academic of Marketing Conference (AM) 2013 at the University of South Wales.
5. Newcastle Business School (NBS) Doctorial Colloquium 2013.
6. University of Northumbria Conference, 2013.
7. Academy of Marketing (AM) Conference (2014) at Bournemouth University.
8. International Colloquium of Relationship Marketing (ICRM) at Newcastle Business
School (September Conference, 2014).
9. University of Northumbria Conference, 2014.
10. Academy of Marketing (AM) Conference 2015 at the University of Limerick, Ireland.
2. Planned Conferences for 2016
1) Academy of Marketing (AM) Conference 2016 at the Newcastle Business School at
Northuumbria University.
2) British Academy of Marketing (BAM) conference 2016 at the Newcastle Business
School, Newcastle University.