Natalia Kouznetsova worked as an office manager for 10 years and demonstrated excellent customer service, creative problem-solving skills, and a positive work ethic. Her supervisor, Dr. Erin Brown, describes how Natalia understands client needs and delivers individualized outcomes, recognizes potential issues and finds effective resolutions, and maintains an unflappable demeanor in challenging situations. Dr. Brown also highlights Natalia's intelligence, curiosity, enthusiasm, and hard work in recommending her highly for new opportunities.

1. Erin Brown, MD, PhD
Clinical Professor,
Fellowship & Research Director at UBC Plastic Surgery
September 6, 2016
Reference for Natalia Kouznetsova
Natalia Kouznetsova was my Office Manager for ~10 years, and was simply
exceptional. Her knowledge and skills in our office were excellent, but it was her
broader abilities and attitudes that will afford her the opportunity to excel in a
variety of roles.
First, she demonstrates superb customer service. She understands the needs and
goals of her clients and tries to delivery outcomes that are focused and
individualized.
Second, she is a creative problem-solver. Her intelligence and genuine curiosity
allows her to recognize potential problems before they arise and work towards
effect resolutions.
If problems occur, her unflappable demeanor and project efficiency is invaluable
in solving challenging situations.
Finally, she demonstrates an unending positive attitude and work ethic.
Natalia is an exceptional person, who brings her enthusiasm, intelligence and
hard work to all aspects of her life, including her work.
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