This short document promotes the creation of Haiku Deck presentations on SlideShare by stating it provides inspiration. It encourages the reader to get started making their own Haiku Deck presentation by clicking a button labeled "GET STARTED".
Techsoup Asia: Software Donations for NonprofitIqbal Hariadi
Brief description about Techsoup Asia - part of Techsoup Global - international organization which help nonprofits improving their impacts through technology. We are offering nonprofits access to software donations from tech companies like Google, Microsoft, Symantec, and Adobe.
Techsoup Asia: Software Donations for NonprofitIqbal Hariadi
Brief description about Techsoup Asia - part of Techsoup Global - international organization which help nonprofits improving their impacts through technology. We are offering nonprofits access to software donations from tech companies like Google, Microsoft, Symantec, and Adobe.
Towards a Framework of Influence Factors for Value Co-Creation in Service Sys...Peter Hottum
Presented at the International Conference on Exploring Service Science 1.5 in Porto (Portugal), Feb 5th 2015.
According to modern service science theory, value is jointly generated by several partners forming a service system. In this work, we focus on a simple two-party system consisting of a service provider and its customer. The value created by this service system hinges on the contribution of both parties.
That is, it also depends on the collaboration of the customer, which is a key characteristic of services in traditional definitions. Providers, however, lack knowledge on how to identify and measure the influence factors for value cocreation, such as customer contribution. Being aware of customer contribution, providers could design and manage value propositions purposefully. In this work, we provide a first version of a framework of influence factors for value co-creation in service systems, which may serve providers as a guideline for identifying different types of customer contribution.
Towards a Framework of Influence Factors for Value Co-Creation in Service Sys...Peter Hottum
Presented at the International Conference on Exploring Service Science 1.5 in Porto (Portugal), Feb 5th 2015.
According to modern service science theory, value is jointly generated by several partners forming a service system. In this work, we focus on a simple two-party system consisting of a service provider and its customer. The value created by this service system hinges on the contribution of both parties.
That is, it also depends on the collaboration of the customer, which is a key characteristic of services in traditional definitions. Providers, however, lack knowledge on how to identify and measure the influence factors for value cocreation, such as customer contribution. Being aware of customer contribution, providers could design and manage value propositions purposefully. In this work, we provide a first version of a framework of influence factors for value co-creation in service systems, which may serve providers as a guideline for identifying different types of customer contribution.