Document policy

Documentation Policy
Below listed are the documents acceptable as per TRAI for POI (Proof of Identity) and POA (Proof of
Address)

S No Document Type Type
1 Driving License POI / POA
2 Passport POI / POA
3 Voter Id Card POI / POA
Photo Id Card having address issued by Central, State, Semi
4 POI / POA
Govt/ Statutory body/PSU/ Banks
5 Arms License POI / POA
6 Telephone Bill of Fixed Line not older than 3 months POA
7 Income Tax Assessment Order (Last 1 Year only) POA
8 CGHS/ECHS Cards having Photograph POI / POA
9 Address Card with Photo issued by Dept of Posts POI / POA
Certificate of address having photograph, issued by MP/
10 POI / POA
MLA/ Group A Gazetted Officer in letter head.
Certificate of address having photograph from Govt
11 POI / POA
recognized educational institutions (For Students only).
12 Vehicle Registration Certificate POA
Certificate of address having photo, issued by village
13 POI / POA
panchayat head (for Rural areas).
14 Current Passbook of Post Office/ PSU Banks POI / POA
15 Pensioner Card with Address POI / POA

Caste and Domicile Certificate with the Photograph and
16 POI / POA
Address issued by State Govt
17 Photo Credit Card POI
18 Income Tax PAN Card POI
Smart Card/Dependent Card issued by CSD, Defense /
19 POI
Paramilitary Forces
Student ID Card of the Govt recognized educational
20 institutions with photograph and residence address POI
mentioned on it.
Ration Card with photograph and address applicable for
21 POI/POA
person whose photo is affixed.
22 Freedom Fighter Card having Photo POI/POA
23 Kisan Passbook having Photo POI/POA
24 Ration Card with Address POA
25 Water Bill not older than 3 months POA
26 Electricity Bill not older than 3 months POA
27 Registered Sale / Lease Agreement POA
28 Credit Card Statement (not older than last 3 months) POA

Notes:
 All POI documents must be valid documents when used (validity expired docs will be
rejected).
 Common Document (for POI & POA) accepted only if current / local address given in
the document is the same as document address.
 Any scheduled commercial bank (list of scheduled commercial banks to be collected
from RBI Office in the State – an updated list is to be obtained on a 6 monthly basis).
TTSL GSM Proprietary and Confidential 2
ID : Pol/GSM/CSD/SO/AP/1.0

In addition to the above additional documents are required basis categorization listed
as below

For Foreign Nationals - Copy of passport + visa of the customer (both mandatory) is to be
obtained alongwith a reference letter (or Annexure E) from local reference, mentioning
he/she knows the applicant. Also POA of the local reference (family relative / friend /
employer etc.) to be obtained for verification purpose.
In case none of the above can be provided, Customer should arrange for a certificate
from the Embassy / High Commission / Consulate General Office in India which should
verify the address of the Customer in that country. Some countries do not have address
mentioned on the passport in which case some other govt issued document from that
country should be obtained in which address is captured (for e.g. Social Security Card / ID
Card / Driving License, etc.)

Special Instructions For Postpaid Retail / Corporate / National Account Categories
S.No. Category Additional Documents
1.1 CAF duly signed by customer and dealer. (Company
stamp required in case of self paid)
1.2 Self Attested Photograph of the customer
Retail Customers (e.g. 1.3 Bill Plan Declaration Form duly signed by the
1 Retail & Self Paid customer
Segments) 1.4 Form - 60 / copy of PAN Card
1.5 Maximum up to 3 connections can be taken in a
retail / self paid customer`s name
1.6 Proof of Employment / Proof of Income or Initial

Deposit (SIM Cost) of Rs. 300/- is mandatory incase of
SME Self-paid segment

2.1 CAF duly signed by signatory and dealer with
company stamp
2.2 Self Attested Photograph of the authorized signatory
2.3 Photo ID proof of authorized signatory
2.4 For Authentication of Authorized Signatory following
documents required:
Corporate Customers (e.g. o Board resolution with letter of authority on
2 Company Paid- All a co's letter head OR
Segments) o Power of Attorney (signed by notary on Rs.
50 stamp paper) which carry co's authorized
signatory Name and Designation
2.5 Bill Plan Declaration Form duly signed by the
authorized signatory
2.6 Form - 60 / copy of PAN ID
2.7 Certificate of Incorporation
3.1 Local CAF along with Bill Plan duly signed & stamped
by the Local Authorized Signatory of the company.
3.2 Purchase order duly signed by authorized signatory
where the Centralized Deal has originated
National Accounts
3 3.3 Requirement of Local Authorized Signatory is only for
signing circle CAF (he should be the same person
nominated / authorized by Central Authorized Signatory
supported by proof). His self attested photograph &
proof of ID also to be collected - mandatory.

3.4 Apart from that company's proof of address (local
address in each circle) should be taken with this CAF and
kept for records for all activations from this circle -
mandatory.
3.5 All other docs will be taken from central authorized
signatory for billing purpose, etc. Scan copy of
Certificate of Incorporation & other relevant documents
to be available with respective circles.
3.6 SIMs activated with allotted nos to employees
against this single SEF should be collectively listed and
recorded with this CAF - local signatory to sign this list
also and any further updates to this in case of any
additional connections / employees leaving with SIM or
new employee being given old SIM - mandatory.
4.1 CAF with Firm Stamp
4.2 In case of Govt. of India undertaking, Govt. of India
offices/state Govt. offices,, Self certification on the letter
Government/International head will suffice along with the name & designation of
4 body / embassies the Coordinating officer to be consulted in case of need.
4.3 In case of Foreign missions in India & other foreign
agencies, the name & designation of the authorized
officer along with details of officials etc. for whom the
cellular mobile phone is intended.

SIM Cost of 300/- is mandatory except for TC/TUP - Self Paid. Waiver Approval
can be done by the Sales Head/ EBS Geography Head with a maximum capping
of 10% on gross activations in the particular month.

Co. Paid & Self Paid
Self Paid Company paid
All Employees of an account
All Company connections where the billing
Definition whose bills are getting either
responsibility is solely of the Account.
reimbursed or are self paid.
 Proprietorship Firm
 Partnership Firm
 Private Ltd Co
Eligible All employees with Rs.3000/- &
 Public Ltd Co.
Customers above monthly salary
 Trust
 NGO
 Educational Institutions
Documents Required
1. CAF CAF
Any one of the followings:
- Memorandum & Articles of
Association
- Sales/ Service/ Municipal Tax
Registration certificate/ return
2. Identity Any one of the followings: - Any other Govt Registration
Proof - as per the matrix given above certificate
- Income Tax Return
- Power of Attorney in the name
of Authorised signatory
- Partnership Deed
- Proprietorship Deed
3. Address Any one of the followings: Any one of the followings:

Proof - As per the matrix given above - Electricity bill
- Water Bill
- Letterhead with Address (
Original)
- Valid Lease agreement
- Latest IT return
- Latest Sales/ Service Tax return
- Telephone bill
Request on letterhead signed by
Authorised Signatory containing:
No of connections
List of users
5. Letter of
NA Bill payment
Request
responsibility
Details of the person
responsible for payment
of bills
Any one of the followings:
- PAN Card
7. Signature - Driving License
NA
Proof - Passport
- Banker’s attestation
- Photo Credit Card


Any one of the followings with name
of the authorized signatory appearing
in the same::
- MOA
- Power of Attorney
8. Proof of
- Board Resolution in case
Authorized NA
of Company
Signatory
- Board Resolution in case
of Company
- Bank certificate
- Partnership Deed
- Proprietorship Certificate
10. Security Salary slip/Salary certificate from
Deposit Authorised Signatory Security Deposit waived for Co. Paid
Waiver Or connections.
Document SI for Credit Card or ECS
11. Company
Stamp and
Signature of NA Yes
Authorised
Signatory
12. Stamp &
Sign in all
Documents Yes Yes
by Channel /
AM /BRM
13. Tariff Yes or to be mentioned in the letter
Yes
Enrolment of request

Form

14. Channel
Partner to
give
Yes Yes
undertaking
that originals
are verified

Additional instructions for Self Paid Customers (Both EBS and Retail):
1. ID Card OR Salary Slip of the Customer (only latest salary slip), in case the customer
is new in the company then the Appointment letter to be submitted. In case both
the salary slip and appointment letter are not there then on the letter head of the
company the employment status of the said person and the same to be signed by
the authorized person with date which is maximum 7 days prior to date of
submission e.g. if authorization letter is submitted as a proof on 20th Nov, 2009 the
authorization letter will be considered valid if signed on or after 13th Nov, 2009.
Authorization letter without signoff date should not be considered a valid
document.

For Defence Establisments / PSU's / Govt Verticals as an exception it is accepted
that we accept ID card (Signed copy) as valid proof for Working with the said
company also

2. Self Paid Company authorized signatory's 1.Name 2.Designation. to be clearly
mentioned on the letter (do not accept if its not there).


3. Only for relocation cases ,incase customer has opted office address as billing
address, The letter from the company documenting that their employee needs be
given a connection is sufficient to take company’s address as billing address. The
outstation customer needs to provide/submit his permanent address proof with
his signature and the date.

Note:
a) Authorized signatory should only be from HR department of the company
b) Incase it is a multi location COCP Account then we need to collect the
document which confirms the authority of the signatory in the relevant Circle
location.
c) Company`s channel partners will not be counted in the same category as the
company
d) The letter from the company should have date
e) The letter should not have attachments on plain paper
f) All the attachments should have stamp and sign of the authorized signatory
g) As a general practice only pre printed letter heads will be accepted.
Computer generated letter heads will be accepted only as an exception with
approval from Circle Sales Head/ EBS Geography Head.
h) For NBA Orders Circle Level CAF with PO to be taken. Authorized Signatory
signatures to be matched with existing docs in DMS. In case of mismatch,
new set of relevant documents(mismatch) to be taken from the customer
i) The documentation policy is valid for all COCP Connections irrespective of
the segment.
j) Validity expired documents should not be accepted.
k) Dealer / Distributor Stamp is a mandate of CAF and entire set of
documentations
l) Customer to sign the entire set i.e. CAF and all supporting documents.

m) Mobile SIM Details to be attached with CAF along with Circle wise location
wise details on letter head.
n) NO outstation annexure to be accepted for GSM postpaid Business.
o) There should not be overwriting on the CAF


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