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DMV Hours of Operation Study:
Trips to the DMV Cost US Economy
$13.8 Billion Annually
March 2015
Trips to the DMV Cost US
Economy $13.8 Billion Annually
Every year, $13.8 billion dollars in productivity is lost resulting from trips
to the DMV.
Average work hours lost to DMV trips per year 2.63 x the average US
wage $24.75 x population of drivers in US 212,000,000 = $13,799,610
Number of people surveyed: 3,635
Female Male48% 52%
Demographics
Under 18: 5%
18 to 24: 13%
25 to 34: 18%
35 to54: 29%
55 to 64: 18%
65 or older: 17%
Percentage of people open to their state investing
more money in developing online services for
their DMV.
YesNo
Not Sure 22%
69%9%
The pie graph outlines the number of times
the average American goes to the DMV.
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr
0 times: 16%
Once: 40%
Twice: 26%
Three times: 11%
Four times: 4%
Five or more times: 3%
40% of people surveyed say it is mandatory to
miss work every time they go to the DMV.
40%
According to survey question "What is your
biggest reason for delaying a trip to the DMV":
12%
Hours of operation
are inconvenient
Too far from my
home or workplace
Customer service
Length of time
spent at DMV
Other
24%
8%
69%
11%
People report that given their current schedule
they would more easily be able to go to the DMV
if it had extended work hours.
Before work (6-9 am)
After work (5-8 pm)
Both of these extended
hours make it easier to
go to the DMV
Neither of these times would
be more convenient
36%
12%
13%
40%

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Dmv

  • 1. DMV Hours of Operation Study: Trips to the DMV Cost US Economy $13.8 Billion Annually March 2015
  • 2. Trips to the DMV Cost US Economy $13.8 Billion Annually Every year, $13.8 billion dollars in productivity is lost resulting from trips to the DMV. Average work hours lost to DMV trips per year 2.63 x the average US wage $24.75 x population of drivers in US 212,000,000 = $13,799,610
  • 3. Number of people surveyed: 3,635 Female Male48% 52%
  • 4. Demographics Under 18: 5% 18 to 24: 13% 25 to 34: 18% 35 to54: 29% 55 to 64: 18% 65 or older: 17%
  • 5. Percentage of people open to their state investing more money in developing online services for their DMV. YesNo Not Sure 22% 69%9%
  • 6. The pie graph outlines the number of times the average American goes to the DMV. 1st Qtr 2nd Qtr 3rd Qtr 4th Qtr 0 times: 16% Once: 40% Twice: 26% Three times: 11% Four times: 4% Five or more times: 3%
  • 7. 40% of people surveyed say it is mandatory to miss work every time they go to the DMV. 40%
  • 8. According to survey question "What is your biggest reason for delaying a trip to the DMV": 12% Hours of operation are inconvenient Too far from my home or workplace Customer service Length of time spent at DMV Other 24% 8% 69% 11%
  • 9. People report that given their current schedule they would more easily be able to go to the DMV if it had extended work hours. Before work (6-9 am) After work (5-8 pm) Both of these extended hours make it easier to go to the DMV Neither of these times would be more convenient 36% 12% 13% 40%