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Hot Creative!
The basics for winning creative in today’s
multi-channel world

Peter Milburn, President, RE:DIRECT
April 14, 2009




© RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
WHAT IS HOT
                               CREATIVE?


                                                                                              1
© RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
Not Bad – But No Response Element




                                                                                              2
© RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
Okay this Works




                                                                                              3
© RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
This Creative is Getting Ugly




                                                                                              4
© RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
Official Junk Status




                                                                                              5
© RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
Hot Creative is the
                Perfect Blend of
              Branding and Tactics


                                                                                              6
© RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
Typical Branding Considerations

       Use Brand Colors

       Use Brand Fonts (or very similar ones)

       If creative is online, match up to website

       Use Brand Visual Idioms (accent characters, flourishes)

       Mimic Brand Imagery (photos, illustration styles)

       Do your homework – ask clients for brand samples

       Ask for brand guidelines




                                                                                              7
© RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
Typical Direct Response Promotion Tactics

       Urgency

       Free Item, Free Trial, Free Shipping

       Coupons

       Save Big, Save Now, Save Over Others

       Blind, Bill-like OE

       Premium, Freemium, Lift Note, Chit

       Teach and Tease

       Action-Benefit Model

       Sweepstakes


                                                                                              8
© RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
All You Launch Inserts




                                                                                              9
© RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
Rolling Stone Insert Cards




                                                                                              10
© RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
Blueprint Email




                     Editorial Page                                                           Acquisition Email

                                                                                                                  11
© RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
Tie Email to Website Brand




                                                                                              12
© RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
Smithsonian Acquisition Email and Test Effort




                                                                                              Test
 Control

                                                                                                     13
© RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
Smithsonian Magazine




                                                                                              14
© RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
BusinessWeek Acquisition Email – 1st Round




                                                                                              15
© RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
BusinessWeek Acquisition Email – Final




                                                                                              16
© RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
BusinessWeek Wrap – 1st Round




                                                                                              17
© RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
BusinessWeek Wrap – Final




                                                                                              18
© RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
The TIME Brand Was Getting Stale
   Research showed TIME needed to move from the “Dusty
   Old Librarian” to the “Explorer”




“This is the way it is because                                                       “Wow! This is really cool!
I am really smart and I’ve                                                           Look at what I found. What
been around a long time.”                                                            do you think of it?”
                                                                                                                  19
  © RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
TIME Renewal Series – Classic Tactic Driven


                                                     3                                        6
 1




                                                     4                                        7
 2




                                                     5
 2 ALT WITH                                                                                   CHITS

 PREMIUM




 2 ALT WITH                                          5 ALT
 PREMIUM                                             STUDENT




                                                                                                      20
© RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
TIME “Discover Seeker” Branded Renewal Chit




                                                                                              21
© RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
TIME “Discover Seeker” Branded Renewals




                                                                                              22
© RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
TIME “Discover Seeker” Branded Renewals




                                                                                              23
© RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
TIME “Discover Seeker” Branded Renewals




                                                                                              24
© RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
Economist Renewal




                                                                                              25
© RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
Economist Renewal




                                   On back of OE




                                                                                              26
© RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
Economist Renewal




                                                                                              27
© RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
Economist Renewal




                                                                                              28
© RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
So Does Well Branded Creative Work In
 Direct – Yes It Does!
OLD v NEW

Resp. %                              New                       Old                Old v

                                    Series                  Series**               New

Effort 1                            22.77%                   13.33%               -9.44%

Effort 2                            15.16%                   6.95%                -8.21%

Effort 3                            19.70%                   6.13%               -13.57%

Effort 4                            18.71%                   4.54%               -14.17%
                                                                                               Over 10% Lift in
Effort 5                            7.66%                    1.88%                -5.78%
                                                                                               Renewals Across
Effort 6                            1.75%                    1.01%                -0.74%
                                                                                               the Series
Effort 7                            0.00%                    1.53%                1.53%

TOTAL                               16.17%                   6.37%                -9.80%




Ren. Rate To Date                   40.75%                   30.44%              -10.30%




                                                                                                                  29
 © RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
Maxim Magazine                                                                                             30
           © RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558   : WWW.REDIRECTNY.COM
Maxim Magazine                                                                                             31
           © RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558   : WWW.REDIRECTNY.COM
Thank You!




                                                                                              32
© RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM

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DMCNY Hot Creative

  • 1. Hot Creative! The basics for winning creative in today’s multi-channel world Peter Milburn, President, RE:DIRECT April 14, 2009 © RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
  • 2. WHAT IS HOT CREATIVE? 1 © RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
  • 3. Not Bad – But No Response Element 2 © RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
  • 4. Okay this Works 3 © RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
  • 5. This Creative is Getting Ugly 4 © RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
  • 6. Official Junk Status 5 © RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
  • 7. Hot Creative is the Perfect Blend of Branding and Tactics 6 © RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
  • 8. Typical Branding Considerations  Use Brand Colors  Use Brand Fonts (or very similar ones)  If creative is online, match up to website  Use Brand Visual Idioms (accent characters, flourishes)  Mimic Brand Imagery (photos, illustration styles)  Do your homework – ask clients for brand samples  Ask for brand guidelines 7 © RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
  • 9. Typical Direct Response Promotion Tactics  Urgency  Free Item, Free Trial, Free Shipping  Coupons  Save Big, Save Now, Save Over Others  Blind, Bill-like OE  Premium, Freemium, Lift Note, Chit  Teach and Tease  Action-Benefit Model  Sweepstakes 8 © RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
  • 10. All You Launch Inserts 9 © RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
  • 11. Rolling Stone Insert Cards 10 © RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
  • 12. Blueprint Email Editorial Page Acquisition Email 11 © RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
  • 13. Tie Email to Website Brand 12 © RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
  • 14. Smithsonian Acquisition Email and Test Effort Test Control 13 © RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
  • 15. Smithsonian Magazine 14 © RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
  • 16. BusinessWeek Acquisition Email – 1st Round 15 © RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
  • 17. BusinessWeek Acquisition Email – Final 16 © RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
  • 18. BusinessWeek Wrap – 1st Round 17 © RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
  • 19. BusinessWeek Wrap – Final 18 © RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
  • 20. The TIME Brand Was Getting Stale Research showed TIME needed to move from the “Dusty Old Librarian” to the “Explorer” “This is the way it is because “Wow! This is really cool! I am really smart and I’ve Look at what I found. What been around a long time.” do you think of it?” 19 © RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
  • 21. TIME Renewal Series – Classic Tactic Driven 3 6 1 4 7 2 5 2 ALT WITH CHITS PREMIUM 2 ALT WITH 5 ALT PREMIUM STUDENT 20 © RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
  • 22. TIME “Discover Seeker” Branded Renewal Chit 21 © RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
  • 23. TIME “Discover Seeker” Branded Renewals 22 © RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
  • 24. TIME “Discover Seeker” Branded Renewals 23 © RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
  • 25. TIME “Discover Seeker” Branded Renewals 24 © RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
  • 26. Economist Renewal 25 © RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
  • 27. Economist Renewal On back of OE 26 © RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
  • 28. Economist Renewal 27 © RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
  • 29. Economist Renewal 28 © RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
  • 30. So Does Well Branded Creative Work In Direct – Yes It Does! OLD v NEW Resp. % New Old Old v Series Series** New Effort 1 22.77% 13.33% -9.44% Effort 2 15.16% 6.95% -8.21% Effort 3 19.70% 6.13% -13.57% Effort 4 18.71% 4.54% -14.17% Over 10% Lift in Effort 5 7.66% 1.88% -5.78% Renewals Across Effort 6 1.75% 1.01% -0.74% the Series Effort 7 0.00% 1.53% 1.53% TOTAL 16.17% 6.37% -9.80% Ren. Rate To Date 40.75% 30.44% -10.30% 29 © RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
  • 31. Maxim Magazine 30 © RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
  • 32. Maxim Magazine 31 © RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM
  • 33. Thank You! 32 © RE:DIRECT 535 W 34TH STREET 10001 : NEW YORK CITY : TEL 212 233 4558 : WWW.REDIRECTNY.COM