This document introduces the Service Information and Data (SID) model as a framework for defining IT services. The SID model was developed by the Telemanagement Forum for telecommunications companies and distinguishes between customer-facing services and resource-facing services. Customer-facing services are those directly used by customers, while resource-facing services support customer-facing services without direct customer interaction. The SID model provides a simple and logical taxonomy for defining IT services according to the products or services an organization delivers and the customer-facing and resource-facing services that support them.
PT Intersoft Integrasi Infotama is a Company engaged in Information technology consultant which providesconsultancy solution to improve client performance and give real business value.
The Software-Defined Data Center - Dell and Cumulus NetworksCumulus Networks
The software-defined data center has been rapidly identified as a key technology to better enable organizations of all sizes to achieve the affordable capacity and operational efficiency that the largest cloud operators enjoy.
To watch the on-demand webinar: http://go.cumulusnetworks.com/cumulus-SDDC
How relevant is domain-driven design (DDD) 13 years after Eric Evans' well-known blue book? The book and the community it grew out of was to a large extent defined by how large enterprises built their IT systems at the start of this century, dominated by the two large and all-encompassing platforms J2EE and .NET, often constructed in a very planned and controlled way. How on earth could this then be relevant in a world dominated by agility, microservices, and a plethora of technologies and platforms?
Actually, central DDD concepts like bounded context, core domain, ubiquitous language, distillation, and aggregates fits even better in such a dynamic world than the large monoliths we struggled with back then. This rich toolbox contains techniques that helps us getting more intimate with the business, better understanding their visions and needs; principles helping us designing better and more sustainable solutions that are closely linked with the domain; and pattens for constructing autonomous components in an agile fashion. Fits like a glove!
Presentation held at JavaZone 2016.
VAN independence: So, how does a trading partner break from their VAN?Visionet Systems, Inc.
A value-added network (VAN) is a private network used by a company to facilitate and ensure the exchange of EDI transaction documents with one or more trading partners.
This presentation best describes how one could choose better IT services for his/her business along with IT support. If you are looking for a better IT definition, this might be the best choice for you.
PT Intersoft Integrasi Infotama is a Company engaged in Information technology consultant which providesconsultancy solution to improve client performance and give real business value.
The Software-Defined Data Center - Dell and Cumulus NetworksCumulus Networks
The software-defined data center has been rapidly identified as a key technology to better enable organizations of all sizes to achieve the affordable capacity and operational efficiency that the largest cloud operators enjoy.
To watch the on-demand webinar: http://go.cumulusnetworks.com/cumulus-SDDC
How relevant is domain-driven design (DDD) 13 years after Eric Evans' well-known blue book? The book and the community it grew out of was to a large extent defined by how large enterprises built their IT systems at the start of this century, dominated by the two large and all-encompassing platforms J2EE and .NET, often constructed in a very planned and controlled way. How on earth could this then be relevant in a world dominated by agility, microservices, and a plethora of technologies and platforms?
Actually, central DDD concepts like bounded context, core domain, ubiquitous language, distillation, and aggregates fits even better in such a dynamic world than the large monoliths we struggled with back then. This rich toolbox contains techniques that helps us getting more intimate with the business, better understanding their visions and needs; principles helping us designing better and more sustainable solutions that are closely linked with the domain; and pattens for constructing autonomous components in an agile fashion. Fits like a glove!
Presentation held at JavaZone 2016.
VAN independence: So, how does a trading partner break from their VAN?Visionet Systems, Inc.
A value-added network (VAN) is a private network used by a company to facilitate and ensure the exchange of EDI transaction documents with one or more trading partners.
This presentation best describes how one could choose better IT services for his/her business along with IT support. If you are looking for a better IT definition, this might be the best choice for you.
IT service management, also known as ITSM, is essentially the process by which IT professionals manage the end-to-end delivery of IT services to clients. This comprises all of the processes and activities involved in designing, developing, delivering, and supporting IT services.
Western Region Speaking Tour -- Service Catalog in ActionChris Dancy
For four years I've has been using low-friction data collection to capture hundreds of elements of my life into a repository for search, visualization and analysis.
MEDIA and PRESS INFORMATION: http://chrisdancy.pressfolios.com/
Feel free to reach out at chris.dancy@gmail.com, +1-303- 872-0786, or by texting "chrisdancy" to 50500.
An IT-as-a-Service Handbook: 10 Key Steps on the Journey to ITaaS EMC
Transforming your IT operation to an IT-as-a-Service model—that leaves behind many of the traditional IT practices to embrace a new customer-driven service delivery process—offers plenty of benefits as well as challenges. This white paper offers ten key steps that will help guide your organization’s journey in fully leveraging cloud computing and creating a more agile and relevant IT operation. They are based on EMC’s experience in its own ITaaS journey.
A service catalog (or catalogue), is an organized and curated collection of any and all business and information technology related services that can be performed by, for, or within an enterprise.
The Business of IT: Understanding ITIL and How to Run IT as a BusinessNathaniel Palmer
If IT is to be successful at running as a business and demonstrating value, IT must move from a functional view, or in the case of the enlightened, a process view, to a services view. This is a transformational journey for most organizations, one that requires leadership, sponsorship, structure and discipline to achieve. But it is a journey worth the effort and ultimately necessary for survival. This session shows how this journey is built on the concepts of the current and evolving ITIL framework. Examined will be why an ITIL and services approach has been undertaken by some but completed by few. This session introduces the central concepts involved
in managing IT as a services business, and explains the impact running IT as a business on both the service consumers and creators. You will explore the need to successfully build upon your understanding of ITIL and the evolving ITIL environment. Emphasized will be practical experiences and lessons learned from both external and internal IT service providers.
IT Service Management (ITSM) Model for Business & IT AlignementRick Lemieux
Today’s multi-faceted business world demands that Information Technology provide its services in the context of a fully integrated corporate strategic model. This transformation becomes possible when IT evolves from its technological heritage into a Business Technical Organization, or an “internal service provider.” This paper describes how the itSM Solutions reference model integrates five widely used service management domains to create a powerful model to guide IT in its journey into the business leadership circle.
IT service management, also known as ITSM, is essentially the process by which IT professionals manage the end-to-end delivery of IT services to clients. This comprises all of the processes and activities involved in designing, developing, delivering, and supporting IT services.
Western Region Speaking Tour -- Service Catalog in ActionChris Dancy
For four years I've has been using low-friction data collection to capture hundreds of elements of my life into a repository for search, visualization and analysis.
MEDIA and PRESS INFORMATION: http://chrisdancy.pressfolios.com/
Feel free to reach out at chris.dancy@gmail.com, +1-303- 872-0786, or by texting "chrisdancy" to 50500.
An IT-as-a-Service Handbook: 10 Key Steps on the Journey to ITaaS EMC
Transforming your IT operation to an IT-as-a-Service model—that leaves behind many of the traditional IT practices to embrace a new customer-driven service delivery process—offers plenty of benefits as well as challenges. This white paper offers ten key steps that will help guide your organization’s journey in fully leveraging cloud computing and creating a more agile and relevant IT operation. They are based on EMC’s experience in its own ITaaS journey.
A service catalog (or catalogue), is an organized and curated collection of any and all business and information technology related services that can be performed by, for, or within an enterprise.
The Business of IT: Understanding ITIL and How to Run IT as a BusinessNathaniel Palmer
If IT is to be successful at running as a business and demonstrating value, IT must move from a functional view, or in the case of the enlightened, a process view, to a services view. This is a transformational journey for most organizations, one that requires leadership, sponsorship, structure and discipline to achieve. But it is a journey worth the effort and ultimately necessary for survival. This session shows how this journey is built on the concepts of the current and evolving ITIL framework. Examined will be why an ITIL and services approach has been undertaken by some but completed by few. This session introduces the central concepts involved
in managing IT as a services business, and explains the impact running IT as a business on both the service consumers and creators. You will explore the need to successfully build upon your understanding of ITIL and the evolving ITIL environment. Emphasized will be practical experiences and lessons learned from both external and internal IT service providers.
IT Service Management (ITSM) Model for Business & IT AlignementRick Lemieux
Today’s multi-faceted business world demands that Information Technology provide its services in the context of a fully integrated corporate strategic model. This transformation becomes possible when IT evolves from its technological heritage into a Business Technical Organization, or an “internal service provider.” This paper describes how the itSM Solutions reference model integrates five widely used service management domains to create a powerful model to guide IT in its journey into the business leadership circle.
1. The workable, practical guide to Do IT Yourself
Vol. 4.02 • January 8, 2008
How to Define IT Services
By Hank Marquis, Enterprise Management Associates
I TIL
Portfolio Management is all the rage now. It seems everyone wants to define their IT
services, create service catalogs and start the process of business IT alignment. Of course,
ITIL itself does not offer much guidance on exactly how to do these things, nor should it. But
something the ITIL does not mention is exactly what you need...
One of the main reasons so many organizations stall at the IT service definition phase is because ITIL is insufficient in
defining services, and it offers no help in developing an IT service definition model.
To find the best IT service definition framework. I started by asking myself who has been thinking about how to offer
standard IT service offerings based on shared support and delivery models longer than anyone else?
I believe that in my quest I have discovered the most elegant, easy to understand, logical and powerful IT service
definition model in the world. You can use this model to define your IT services and create a service portfolio hierarchy in
a day or less.
Following I introduce the de facto global standard for IT service definition you have probably never heard about.
The Service Information and Data Model
Telephone companies have been selling services for over 100 years. The Telemanagement Forum (TMF) is an
international group of telecommunications carriers and service providers, and the TMF New Generation Operations
Systems and Software (NGOSS) Service Information Data model (SID) is de facto standard for IT service definition.
SID concepts include products, services and resources, and SID combines very nicely with ITIL to offer a layered construct
for IT service provisioning based on unambiguous service definitions. SID defines a product as what the enterprise sells or
delivers; services as those things that create deliver or support a product; and resources as what comprises a service.
SID defines two types of services -- Customer Facing and Resource Facing. Customer Facing Services (CFS) are used and
acquired by a customer. CFS are directly opposite to Resource Facing Services (RFS). RFS support CFS but are not visible
to or acquired by a customer. RFS are used only to build CFS. We can now easily define any service as Customer or
Resource facing.
For example, imagine your enterprise was in the building products industry, and your core product was concrete. Your
customers use CFS to carry out the business of the enterprise -- making, delivering and selling concrete. Thinking about
the product and business processes leads you to realize a CFS is, for example, telephone service -- which your customers
use to receive orders and dispatch trucks.
Such a service could include other CFS as well, perhaps a voice mail CFS option. Consider a voice mail Customer Facing
Service. It may not operate without routing and storage services, relying perhaps upon a Resource Facing Service (RFS) of
“Domain Name Services” (DNS.) Customers are usually unaware of RFS, and RFS are usually shared by many CFS. CFS
consist of RFS, and RFS may not be acquired by a customer except as part of a CFS.
http://www.itsmsolutions.com/newsletters/DITYvol4iss02.htm
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