1. DILIA SANTANA
25-82 37th Street, #1A, Long Island City, NY 11103, Phone: 347.906.0670, Email: santanaexec@gmail.com, LinkedIn: www.linkedin.com/in/diliasantana
SUMMARY
• Executive Professional with Strong Team and Project Management – A “Forest through the Trees” Thinker
• Passion for Mentoring Staff, Strong Believer in Succession Planning, Corporate Development & Reporting
• Customer Service Savvy & Capable of Bringing Focus to Key Issues & A Major Change Maker
• Passion to Educate on a Professional Scale, Marketing, Publishing Research & Dynamic Innovative Creator
• Industry Open: Communications, Airline + Hotel Management, and Activist for Social Justice & Equity for Women
EXPERIENCE
Delta Air Lines, Inc. - Customer Service Agent/Ambassador-Delta Care Team Member-Compliant Resolution Officer 2012 - Present
Advisors for Public Health, Inc. - Founder 2010 - Present
The Marie Georges Foundation, Inc. - Co-Founder www.themariegeorgesfoundation.org 2010 - Present
Pfizer, Inc. – Associate Director, Global Public Health & Government, External Medical Affairs 1996-2009
- Partnership Development –Identify Partner + Capable of Advancing a Specific Cause or Change with that Partner
- Communications / Project Management / Managed 6 Direct Reports + Outside Vendors + Consultants
- Event Marketing – Town Halls, Book Promotion, Global Art Exhibit Tour, Sports & Entertainment Marketing
- Operational Management ($31M Budget Responsibility)/ Development – Improved Group Performance
JP Morgan, Inc. – Assistant to Head of Human Resources + Vice Chairman 2006 - 2009
SKILLS & LANGUAGES
Microsoft Office, GIS, DL Term, SNAPP, English, Spanish, French, ASL (American Sign Language)
SERVICE AWARDS
• Clinton Global Initiative Annual Meeting Volunteer (2010-2012)
• National Public Health Leadership Society (Board Member, 2009-2011) (Member 2009-present)
• Pfizer representative for The World Federation (2009)
• Pfizer representative for Catalyst women in Bioscience and Healthcare Leadership (2008-2011)
• Young Women’s Leadership Network at East Harlem “Jump Start to College” Coach (2008-2009)
• Martha Katz Award nominee for best final group project among UNC Public Health Leadership Institute scholars (2009)
• Pfizer Global Health Fellow: awarded 3 times each of 3 years by 3 NGOs (2006-2008)
• Mercury Excellence Award, 17th annual International Competition Gold Winner for outstanding achievement in public relations and
corporate communications (2003)
• American Public Health Association Annual Meeting First Prize for Best Exhibit (2003)
• Philip Morris USA President’s Award for Outstanding Contribution (1990)
EDUCATION
National Public Health Leadership Institute Chapel Hill, NC (2008-2009)
University of North Carolina Chapel Hill Graduate School of Public Health
Scholar, Leadership, Two-Year Certificate
New York University New York, NY (1996-2011)
Bachelor of Arts: Organizational Behavior and Communications
REFERENCES AVAILABLE UPON REQUEST