- The document provides an update on the 2012 NSW Government ICT Strategy and outlines achievements and future initiatives. - Key achievements include establishing Service NSW, the NSW Data Analytics Centre, digital licences, open data policies, and cloud computing reforms. - Future initiatives focus on expanding digital services through Service NSW, sharing data across agencies, cyber security, and skills development.

1. 1
DIGITAL+ 2016
NSW GOVERNMENT
ICT STRATEGY
FINAL UPDATE

2. 2 DIGITAL+ 2016 NSW GOVERNMENT ICT STRATEGY FINAL UPDATE

3. 1
It is an exciting time to be the Minister leading ICT reforms in NSW. The progress
achieved over the four year life of our 2012 ICT Strategy has given us a strong
platform for delivering better services in NSW.
This document represents the final update of the 2012 ICT Strategy. At the time of
its release, the strategy was widely regarded as best practice and it has delivered
strong service delivery outcomes.
This final update includes work in key areas such as customer service, procurement
reform, open data, transition to cloud, data centre consolidation, and cyber security.
This work will help to frame a new approach to digital innovation across government
in 2016. The next phase of our transformation has already begun.
The new NSW Data Analytics Centre (DAC), announced in August 2015,
is transforming the way government works. Working with industry, universities,
and the NGO sector, the DAC uses best practice data analytics to achieve greater
insights into challenges facing our society.
The DAC will allow us to consider new possibilities, develop new approaches to
policy and find new opportunities to pursue. This is where innovation can really
take hold.
We must reimagine the role of government in the digital age. As we move into a new
phase of digital government, we will engage with industry, the research sector and
the broader community to ensure NSW continues to be a leader in this field.
Yours sincerely
The Hon. Victor Dominello
Minister for Innovation and Better Regulation
MINISTER’S FOREWORDCONTENTS
INTRODUCTION 3
ACHIEVEMENT HIGHLIGHTS 4
NSW Data Analytics Centre 5
SERVICE NSW 6
Simpler Payments 6
MyServiceNSW 6
Digital Licences 6
OPEN GOVERNMENT 8
NSW Customer Dashboard 8
Open Government Plans 8
Social Media 8
DATA SHARING AND ANALYTICS 9
Data Analytics Centre 9
Data Asset Sharing 10
Information Management 10
Open Data 11
CYBER SECURITY 12
Coordinated Approach to Cyber Security 12
Secure Information Exchange 12
ICT PROCUREMENT 13
Contestability 13
ICT Services Catalogue 14
GovDC 14
Procure IT Framework 15
Technical Standards 15
IT Service Management 15
Telecommunications 16
ICT INVESTMENT 17
ICT Investment Process 17
Enterprise Architecture 17
Transition from Legacy Systems 18
Project Management and Delivery 18
Software Management 19
ICT SKILLS AND CAPABILITY 20
ICT Workforce Management 20
NSW Identity Hub 21
Governance 22
IMPLEMENTATION PLAN 23

4. ICT is a key sector of the NSW
economy and productivity growth
will be increasingly driven by the
opportunities created by technology.
NSW is an established leader in ICT and has a vibrant
ecosystem of industry, researchers, entrepreneurs and
communities to support growth in the digital economy.
The primary goal of the NSW Government ICT Strategy
(the Strategy) is to extend how we use information and
communications technology to transform government service
delivery, make it easier to do business with government and
build a more productive public sector.
Since 2012, the approach taken to ICT investment and service
delivery across NSW Government has fundamentally changed.
New policy frameworks for cloud services, open government,
information management, procurement, ICT skills, and ICT
investment have been implemented.
While this is the final update of 2012 ICT Strategy, the actions
which underpin it will inform the development of a new
approach to digital government.
NSW State Priorities
In 2013-14, approximately 44 per cent of government transactions
were delivered through digital channels. The NSW Government
State Priorities released by the Premier in September 2015, set a
target of 70 per cent of government transactions to be conducted
through digital channels by 2019.
The work of the Digital Council and Service NSW initiatives that
will deliver digital licences and personal online customer service
accounts, will be key elements of this work and directly support the
State Priority for better government digital services.
The Strategy supports NSW Government priorities
for economic growth and productivity, engagement and
collaboration with community and industry partners,
and delivering better outcomes through better public services.
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5. DIGITAL+ 2016 NSW GOVERNMENT ICT STRATEGY FINAL UPDATE 3
The NSW Data Analytics Centre (DAC) will provide the
mechanism for better data sharing across agencies, greater
collaboration with public and private partners, and boost the
data science capability of the NSW Government.
The DAC will deliver better public services through:
•• better use of data and analytics to support evidence-based
government policy
•• collaboration across government and better designed,
joined-up services
•• engagement with industry and research institutions,
as well as the start-up community.
Better use of data enables us to make the right connections
with industry and assists agencies to solve problems and
identify opportunities, while open data provides tools for
industry to innovate. Government will use data standards
for better interoperability and to improve the analytical
capability of the public sector. Privacy and security concerns
are paramount and the NSW Government will collaborate with
other jurisdictions to effectively manage cyber security.
Working closely with the ICT sector is essential for government
to test its own ideas, seek expert advice, and to achieve better
value for money in procurement. Government will improve
organisational productivity through coordinated ICT investment,
smart procurement, and by leveraging emerging technologies,
cloud, and networked computing. Government will continue
to engage with industry, from start-ups to global businesses,
to grow the local digital economy. Smart government is made
possible by people with the right skills and capabilities working
in agile ICT environments.
ICTProcurement
Better
Services
Better Insights
from Data
Better Value
ICT Investment
Services Anytime Anywhere
Community and Industry Collaboration
Citizen Focused Services
Better Information Sharing
Financial and Performance Management
ICTInvestment
ICTSkillsandCapability
DataSharingandAnalytics
OpenGovernment
ServiceNSW
CyberSecurtiy
PRIORITY INITIATIVES KEY SERVICE CAPABILITIES OUTCOMES
Digital+
DIGITAL [X]INTRODUCTION

6. • NSW Government ICT
Strategy sets the strategic
direction for ICT reform
• Whole of government Social
Media Policy implemented
• New approach to digital
information security
• Open Government Plans and
OpenGov NSW launched
• ICT Workforce Management
Strategy in place for better
skills, better delivery of
ICT services
• NSW Government data centre
program established
• First 18 Service NSW centres
delivering one stop shop
services for citizens
• NSW Government Information
Management Framework
established
• State of the art GovDC
centres at Silverwater and
Unanderra open
• First NSW Government policy
on cloud-based services
• Citizen access to data and
information, NSW Government
Open Data Policy, Open Data
Forum, NSW Globe
• Simpler procurement for
SMEs through online ICT
Services Scheme
• Digital+ launched
• Service NSW reaches
800 available transactions
• GovDC marketplace
established
• ICT Services Catalogue opens,
providing a channel to GovDC
• ICT investment process
reformed – better value
for money
• NSW Government Location
Intelligence Strategy for better
planning and services
• NSW Open Government
Community of Practice
• Innovation portfolio
established
• NSW Government Data
Analytics Centre established
to focus on customer needs
and evidence-based policy
• Digital Council established
– driving cultural shift to
customer centred
service design
• 36 Service NSW stores handle
18 million transactions
• Procurement innovation
stream created
• MyServiceNSW online account
facility launched
ACHIEVEMENT HIGHLIGHTS
2012 2013 2014 2015
4 DIGITAL+ 2016 NSW GOVERNMENT ICT STRATEGY FINAL UPDATE

7. DIGITAL+ 2016 NSW GOVERNMENT ICT STRATEGY FINAL UPDATE 5
DAC
In August 2015, the Minister for Innovation and Better Regulation
announced the establishment of the NSW Government Data
Analytics Centre – the first of its kind in Australia.
The DAC has been established within the Department of
Finance, Services and Innovation. Importantly it has been
designed with advice from the Customer Service Commissioner,
Privacy Commissioner, Information Commissioner, and senior
leaders across the sector.
NSW is Australia’s ICT capital and home to a growing
community of technology start-ups and innovation hubs.
The DAC will operate within this already dynamic and growing
innovation culture within NSW. The DAC will work across the
public sector and also play an important role in delivering the
NSW State Priorities.
Data analytics will enhance government’s ability to understand
what customers want in relation to services. Better use of data
analytics in the policy design stage will inform evidence-based
decision making and ensure more effective customer
focused services.
NSW DATA ANALYTICS CENTRE



+
DATA

8. 6 DIGITAL+ 2016 NSW GOVERNMENT ICT STRATEGY FINAL UPDATE
Prior to the inception of Service NSW in 2013, NSW Government
customers had to navigate through more than 100 call centres,
380 different shopfronts, 1,000 websites and 8,000 different
customer service phone numbers. Customers can now
access more than 850 transactions through the one stop
Service NSW shop.
Service NSW has simplified access to government services
with improved transparency, providing choice through different
channels of service and a more consistent customer experience.
Simpler Payments
Building on this success, government will provide an
efficient and consistent payment process that is convenient,
gives customers more choice, ensures data is secure, and
boosts customer confidence and satisfaction with
government services.
The Service NSW Payment Services Platform will consolidate
payments processing for Service NSW and its client agencies
on a ‘Payments as a Service’ basis. It will reduce duplicate
payments infrastructure and streamline payment processes.
MyServiceNSW
The new MyServiceNSW enables Service NSW customers
to create a digital identity for easier access to services
across agencies.
Digital Licences
The NSW Digital Licence Program is a customer service
initiative that will make widely used licences available on a
mobile device, such as a smartphone. It will allow customers
to apply for, receive, update, show and renew licences using a
mobile device.
The NSW Digital Licence Program will leverage components
of the MyServiceNSW account and will be delivered in two
stages. The first stage will act as a proof of concept, developing
the Digital Licence technical platform and providing access
to a range of commonly used licences that are not used for
proof of identity purposes and are relatively straightforward
to implement. The second stage will provide access to more
complex licences, including the Driver Licence, and additional
simpler licences that were not included in the first stage.
Actions – Service NSW Delivery by
1.1 Introduce whole of government Payment
Services Platform
Q1 2016
1.2 First of the simple NSW licences are
available in digital format
Q2 2016
1.3 Remaining simple licences are available in
digital format
Q4 2016
1.4 Complex NSW licences are available in
digital format
Q4 2018
SERVICE NSW
Community feedback
‘More, better connected
digital services’

9. 77DIGITAL+ 2016 NSW GOVERNMENT ICT STRATEGY FINAL UPDATE 7

10. 8 DIGITAL+ 2016 NSW GOVERNMENT ICT STRATEGY FINAL UPDATE
A smart government is transparent and accountable,
and understands that solutions to policy challenges can come
from outside government. It collaborates with community
and industry partners, encourages participation in the policy
formulation and decision making process, and encourages
innovation from employees and external stakeholders.
Public service agencies are now more open and collaborative
as a result of the reforms commenced under the Strategy.
By 2014, the amount of information the NSW Government
published online had more than doubled, more agencies
conducted customer satisfaction surveys than in previous
years, and most NSW Government agencies now had social
media policies in place to better engage with customers.
This shows a deeper involvement with the community and a
commitment to ensuring that there are multiple contact points
within government for customers.
NSW Customer Dashboard
The NSW Customer Dashboard is a digital tool for NSW
Government to measure and report performance from a
customer perspective on a whole of government basis. The
NSW Customer Dashboard will assist in monitoring progress
towards the NSW State Priorities, and promotes a culture of
accountability by providing a single snapshot of real time data
across NSW Government.
Open Government Plans
Government will continue to promote the principles of
transparency, collaboration, participation, and innovation to
make open government business as usual in NSW. Agencies will
publish their open government plans which report progress on
implementing the principles and showcase current initiatives.
Further work will be undertaken to demonstrate the benefits of
open government programs in NSW.
Social Media
Social media platforms can be excellent collaboration tools
if they are managed and resourced appropriately. The NSW
Government Social Media Policy and Guidelines outline the
guiding principles to support agencies to use social media
in a way that is open, collaborative, responsive, reliable and
appropriate. The Policy will be updated to ensure currency and
will include guidance on analytics and other tools.
Actions – Open Government Delivery by
2.1 Establish the NSW Customer Dashboard Q2 2016
2.2 Publish open government plans to
showcase open government initiatives
Q3 2016
2.3 Update the NSW Government Social
Media Policy to accelerate community
engagement through social media channels
Q3 2016
OPEN GOVERNMENT

11. DIGITAL+ 2016 NSW GOVERNMENT ICT STRATEGY FINAL UPDATE 9
DATA SHARING AND ANALYTICS
In the evolving and growing digital economy, data has become
increasingly valuable to business and to the public sector as each
realises the potential that can be unlocked by data sharing and
data analysis. Data is the foundation of evidence-based policy,
and provides the basis for the development of effective, tailored
community services.
By extracting better intelligence and building a stronger
evidence base, government can make the best use of its
investment in data and direct resources to those programs,
policies and initiatives that will deliver the greatest benefits.
Data Analytics Centre
The NSW Government has established the DAC to support
agencies to design and deliver better services, particularly
where policy issues cross portfolio boundaries.
It will become the central point for access to data and
interoperability standards.
The DAC will:
•• identify problems or challenges facing the
NSW Government in collaboration with agencies
•• collect and analyse cross cluster or whole of government
data to better understand problems, challenges
and opportunities
•• drive better practice in data sharing and analytics.
Working with the research, start-up and data science
communities, the DAC will bring a new focus and insight to
existing policy challenges, while opening up opportunities to
consider new ways of designing better customer services. This
offers benefits to the community and NSW Government not
only in terms of better policy outcomes, but also in reducing
duplication in data collection, storage and management.
Actions – Data Analytics Centre Delivery by
3.1 Deliver priority projects to align with
Premier and State Priorities for social and
economic benefits
Q2 2016
3.2 Establish a register of data assets and the
information sharing agreements in place
between agencies for efficient intra-
government data sharing
Q3 2016
3.3 Lead the development of a cross-
jurisdictional approach to data sharing
and analytics for consumer protection and
regulation
Q4 2016
3.4 Collaborate nationally to build capability
and standard practices for data sharing and
analytics across sectors and jurisdictions
Q4 2016
Industry feedback
‘Share and analyse data and
leverage technology to drive
ICT reform’

12. Data Asset Sharing
Fostering better information sharing between agencies is
key to improving services and strengthening government
accountability. This drives better decision making, delivery
of new and better services, and maximises the value of
government information assets.
A strategic approach to data sharing will clarify what data
needs to be shared to inform policy, planning, integrated
service delivery, monitoring, evaluation and reporting. It will
incorporate strategies and approaches that take into account
the public interest to be gained from a shared approach and
the protection of privacy and personal data.
Government will work with industry to identify opportunities
for consistent practices and the use of data standards for
interoperability. The NSW Government will collaborate with
other jurisdictions on data sharing issues to develop analytics
tools for the development of better regulation.
Actions – Data Asset Sharing Delivery by
3.5 Develop guidelines for data sharing to
streamline and accelerate sharing of
information between agencies
Q2 2016
3.6 Implement standard data quality reporting
across agencies that supports data reuse
and publication
Q4 2018
Information Management
The NSW Government Information Management Framework
ensures that data and information can be appropriately
shared or re-used by agencies, individual public sector staff,
the community or industry for better services, improved
performance management and a more productive
public sector.
The legislative and policy framework for records and
information management in the digital age was reviewed
in 2014. The report recommended a phased approach to
address the transition to digital government. Phase one actions
improved communications and guidance to agencies about
digital records management. Actions to address phase two
recommendations will consider changes that may be required
to enable better management, use and release of digital
records. The DAC will promote best practice information
management across the sector and support agencies to
implement ‘by design’ approaches to data governance,
security and privacy.
Location-based data sits at the core of many important
datasets and location intelligence can support smarter
decisions and better targeted services. The NSW Government
Location Intelligence Strategy provides a coordinated roadmap
to maximise the value of location intelligence in decision
making, planning and service delivery for government,
industry and citizens.
DATA SHARING AND ANALYTICS
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13. DIGITAL+ 2016 NSW GOVERNMENT ICT STRATEGY FINAL UPDATE 11
Actions – Information Management Delivery by
3.7 Scope the options to expand capability of
the Digital State Archive to ensure long
term preservation of data and information
Q4 2015
3.8 Update the NSW Government Location
Intelligence Strategy
Q1 2016
3.9 Define the information architecture layer
of the NSW Government Enterprise
Architecture Framework
Q3 2016
3.10 Define common data standards to support
open data, information security, data
sharing and analytics as part of the
NSW Government Information
Management Framework
Q4 2017
3.11 Implement phase two recommendations
made in the review of the legislative
and policy framework for records and
information management in the digital
environment
Q4 2018
Open Data
Open data promotes transparent and accountable government
and contributes to the growth of the digital economy in NSW.
To accelerate progress on open data, agencies will publish
a forward release schedule of priority data to enhance
transparency, innovation, and accountability. The forward
release schedule will facilitate greater private sector interaction
with government data and ensure that the public sector focus
on datasets is ‘open by default’ where appropriate.
The DAC will help grow the digital economy through
the strategic publication of open data, consistent with
the NSW Government Open Data Policy, and also make
recommendations as to what and how de-identified data
should be made open to the public.
The apps4nsw program has proven to be an effective way of
engaging developers and designers to work with government
data and come up with creative approaches to address
customer service issues as well as new ideas. Recent winning
apps are providing assistance to young carers, access and
information on NSW State Library collections and have
established a new platform to access NSW procurement spend
data. The apps4nsw program will continue through a series of
events involving designers, developers, entrepreneurs and
our customers.
Actions – Open Data Delivery by
3.12 Publish a forward release schedule for open
data
Q4 2015
3.13 Update the NSW Government Open Data
Policy
Q1 2016
3.14 Improve the openness and usability of data
listed on Data NSW
Q4 2017
3.15 NSW Government published reports will
be made available in at least one machine-
readable format
Q4 2018
3.16 Develop integration points between
OpenGov NSW, Data NSW and the Digital
State Archive
Q4 2018
3.17 Identify priority datasets for spatial
enablement and visualisation
Ongoing

14. 12 DIGITAL+ 2016 NSW GOVERNMENT ICT STRATEGY FINAL UPDATE
A better understanding of the requirements across
NSW Government for secure information exchange and the
establishment of a clear protocol for the reporting of information
security incidents will support implementation of the
NSW Government Digital Information Security Policy and the
Information Classification Labelling and Handling Guidelines.
The NSW Government Digital Information Security Policy,
first released in 2012 and reviewed in 2015, adopts a risk
management approach. It provides assurance that information
held by the government is appropriately protected and
handled. It also aligns NSW information classification and
labelling with the Australian Government approach. The
requirement for agencies to attest to compliance continues
under the updated policy.
Coordinated Approach to
Cyber Security
Increasing digital service delivery comes with greater
responsibility to manage the risk of cyber-attack incidents.
This is an issue that all governments are tackling.
The Australian Government is coordinating the development
of approaches to strengthening national cyber security. The
NSW Government will work with the Australian Government to
protect government information assets and the broader
digital economy.
Secure Information Exchange
A coordinated and consistent, whole of government approach,
will ensure consistency with the Australian Government security
classification system while minimising the resourcing impacts
for NSW agencies. The secure information exchange will enable
NSW agencies to safely and confidently share information
across jurisdictions.
Actions – Cyber Security Delivery by
4.1 Develop guidance for more streamlined
secure handling of NSW Cabinet documents
Q4 2015
4.2 Develop guidance for enhanced IT disaster
preparedness in NSW Government agencies
Q1 2016
4.3 Develop a whole of government approach
to better sharing of secure information
Q2 2016
CYBER SECURITY

15. DIGITAL+ 2016 NSW GOVERNMENT ICT STRATEGY FINAL UPDATE 13
The first phase of procurement reform introduced under the
Strategy implemented foundational changes that redesigned
how agencies procure the goods and services necessary to
deliver public services and key functions. Responsibility for
procurement decisions was devolved to agencies, and an agency
accreditation system emphasising capabilities and probity was
introduced. A flexible principles-based policy framework has
replaced highly complex and prescriptive procurement rules.
These reforms have simplified the procurement system
and encouraged a greater number of suppliers, particularly
small and medium sized enterprises (SMEs), to compete for
government business. Enhanced competition and greater
supplier diversity are delivering better value for money.
Government is continuing its procurement reform program
to maximise value for money, enhance innovation through
procurement, improve transparency, and encourage
engagement with the private sector. These reforms to date,
have delivered a number of important outcomes including:
•• 50 per cent of the total procurement spend on goods and
services is with SME suppliers
•• 5,000 new suppliers have joined major procurement
schemes - more than 70 per cent of these new suppliers
are SMEs
•• Establishing the ICT Services Catalogue, an online
marketplace for agencies and suppliers
Contestability
Contestability drives competition and delivers cost and service
benefits to end users. Reforms to the procurement process
are encouraging a more contestable supply market. The NSW
Government Investment Principles guide agencies to adopt
consumption-based or as a service procurement models where
appropriate, and to reduce bespoke contract arrangements.
Government will consider new approaches to ICT procurement
including leveraging existing contracts and engaging non-
government organisations. It will also increase opportunities for
greater numbers of suppliers, including start-ups and SMEs to
tender for government work.
Actions – Procurement Reform Delivery by
5.1 Develop tools and guidance for agencies
on enhancing market contestability for ICT
services
Q3 2016
5.2 Publish procurement contract and
expenditure data
Q4 2016
ICT PROCUREMENT

16. 14 DIGITAL+ 2016 NSW GOVERNMENT ICT STRATEGY FINAL UPDATE
ICT Services Catalogue
The ICT Services Catalogue lists suppliers pre-qualified to
deliver a range of ICT services to the NSW Government.
Government and industry have co-designed a category for
suppliers to provide enterprise resource planning (ERP)
services to government agencies.
Category Q provides services and products to assist agencies
transition to ERP as a Service. Sub-categories include
professional services, human capital management and
eRecruitment, GovDC as a Platform, GovDC Software as a
Service, and expense management systems.
Actions – ICT Services Catalogue Delivery by
5.3 Develop and implement additional features
for the ICT Services Catalogue to meet user
needs
Q2 2016
5.4 Increase the services available to agencies
in the ICT Services Catalogue
Q4 2016
GovDC
Agencies have commenced migrating on-premise data centres
to the two world-class government data centres in NSW. These
centres support agencies to buy ICT services on demand and
allow smaller agencies to access additional resources without
major capital expenditure. Public bodies can buy services from
the ICT Services Catalogue including services available in the
GovDC Marketplace, or from GovDC.
Actions - GovDC Delivery by
5.5 Expand the current Data Centre
Marketplace to include services such
as ERP as a Service and Human Capital
Management as a Servicew
Q4 2015
5.6 Complete midterm review of GovDC Q4 2015
5.7 Agencies migrate on-premise data centres
to GovDC
Q4 2017
ICT PROCUREMENT

17. DIGITAL+ 2016 NSW GOVERNMENT ICT STRATEGY FINAL UPDATE 15
Procure IT Framework
The Procure IT Framework is the strategic contracting framework
for ICT. It provides standard terms and conditions for use by all
government agencies when purchasing ICT goods and services. It was
developed to reduce the burden on SMEs and promote consistency
across government.
The Framework consists of a suite of contracts that includes a head
agreement, customer contract and individual modules with standard
contract terms which are tailored to specific types of purchases, such
as software, hardware, and professional services.
The Framework will be updated in consultation with industry to ensure
it meets the needs of the contemporary ICT environment and to
further streamline the contract arrangements.
Action – Procure IT Framework Delivery by
5.8 Release Procure IT v3.2 Q1 2016
Technical Standards
Technical standards define the NSW Government’s minimum
requirements for software, hardware, telecommunications and
other ICT services. A range of new standards are being developed
in consultation with industry to meet the needs for services in the
modern ICT environment.
Action – Technical Standards Delivery by
5.9 Develop, publish and review
telecommunications, software and related
service standards
Q2 2016
IT Service Management
IT Service Management (ITSM) focuses on the delivery of quality
ICT services that meet the needs of customers, and is delivered by an
appropriate mix of people, process and information technology.
ITSM provides a framework that includes policies, processes, and
standards that are required to plan, deliver, operate and control
ICT services that are both internally provided and externally sourced
‘as a service’.
ITSM supports government priorities for enterprise architecture,
technical standards including software asset management and
service oriented procurement. A significant proportion of public
sector agencies are now managing and delivering services in a hybrid
cloud environment. While managing this hybrid environment is a
relatively new challenge for many agencies, it is providing greater
flexibility and scalability while allowing for a greater focus on
outcomes and service delivery.
Actions – IT Service Management Delivery by
5.10 Establish a network for IT service
management practitioners within
government
Q1 2016
5.11 Develop the NSW Government IT Service
Management Framework
Q2 2016
5.12 Develop a toolkit of IT service management
resources
Q3 2017

18. Telecommunications
To meet the challenges and opportunities that anticipated
changes to the telecommunications market will bring,
the NSW Government approach to telecommunications reform
will focus on flexibility and increased mobility of services
for customers and employees, greater competition and
purchasing transparency.
A fundamental part of this approach is moving away from
traditional thinking on telecommunications and provisioning of
services. The goal is to shift telecommunications purchasing
away from fixed line and infrastructure-based models to flexible
strategic investment that focuses on customer centred services
using innovative procurement models.
Actions - Telecommunications Delivery by
5.13 Implement the NSW Government
Telecommunications Strategy including
development of agency plans to enable
anywhere anytime access to business
systems for employees, leveraging
government systems such as the
Government Employee Number and the
Identity Hub
Q4 2016
ICT PROCUREMENT
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19. DIGITAL+ 2016 NSW GOVERNMENT ICT STRATEGY FINAL UPDATE 17
The NSW Government will build on the strategic approach
to ICT planning and investment set under the ICT Strategy,
to ensure agencies are leveraging whole of government
systems and applications for efficient service delivery.
ICT Investment Process
The NSW Government ICT Investment Process assists agencies
to embed the objectives of the ICT Strategy in ICT investment
decision making. The process involves three key phases in the
investment cycle: whole of government strategic planning,
development of ICT investment proposals, and business
case assessment. This approach provides better visibility of
programs for the ICT Board, minimises risks to major program
delivery, and identifies collaborative investment opportunities.
The NSW Government ICT Investment Policy and Guidelines
supports agencies to leverage existing solutions, consolidate
investments, and identify enablers with government-wide
benefit. The NSW Government ICT Metrics Program captures
ICT expenditure and volumetric data and measures to inform
the NSW Government’s strategic direction, and assist agencies
to manage their investment in ICT.
Enterprise Architecture
Enterprise architecture is a key enabling capability for a
sector-wide approach to ICT. The NSW Government Enterprise
Architecture Strategy provides direction and practical
guidance to accelerate the development of agency enterprise
architecture capability and enables a common approach to the
design of digital government.
The strategy will be operationalised with whole of government
architecture building blocks. Lead agencies are accountable
to architect, plan, build and operate the building blocks and
solutions that realise the target architecture, such as the
Identity Hub and Payment Services Platform.
Actions – Enterprise Architecture Delivery by
6.1 Implement the NSW Government Enterprise
Architecture Strategy and add new building
blocks to the NSW Government ICT
Architecture Portfolio Model
Q4 2016
6.2 Align ICT investment proposals with
building blocks identified in the NSW
Government ICT Architecture Portfolio
Model, such as the Identity Hub
Q4 2018
ICT INVESTMENT
Government feedback
‘Better connectivity between government
systems and continued reform of ICT
investment and procurement processes’

20. 18 DIGITAL+ 2016 NSW GOVERNMENT ICT STRATEGY FINAL UPDATE
ICT INVESTMENT
Transition from Legacy Systems
The ICT environment in NSW Government is a mix of old
and new technologies and fragmented and inconsistent
systems. Agencies recognise the need to transition away from
legacy systems to next generation ICT and to collaborate on
investment decisions which advance the whole of government
approach to ICT.
The management of legacy issues relating to service continuity
and security is a significant ongoing challenge. These issues
also impact on an agency’s ability to transition to
working digitally.
Action – Legacy Systems Delivery by
6.3 Develop a whole of government approach
to transition away from legacy systems
Q3 2016
Project Management and Delivery
In the context of increasing demand for online transactions
and rapidly changing technologies, government projects
can be complex and involve multiple agencies and disparate
legacy systems.
A whole of government approach to project management
will improve project rigour and accountability by assisting
agencies to mitigate the risks associated with business change.
It will also support the ICT Board’s portfolio governance role
though better visibility of major projects, and grow the project
management capability of the ICT workforce.
Actions – Project Management Delivery by
6.4 Establish a whole of government approach
for project identification, selection, design,
management and benefits realisation for
ICT projects
Q4 2016
6.5 Agencies develop ICT strategic plans which
include cloud transition strategies
Q4 2016
Government feedback
‘Transition from legacy systems to
next generation ICT environments
and a consistent approach
to managing ICT projects’

21. DIGITAL+ 2016 NSW GOVERNMENT ICT STRATEGY FINAL UPDATE
Software Management
A substantial proportion of an agency’s ICT expenditure is
allocated to the cost of purchasing, maintaining and operating
software. Effective software asset management reduces
information technology costs, limits business and legal risks
associated with the ownership and use of software, and
maximises ICT responsiveness and end-user productivity.
The NSW Government Software Management Framework
outlines the NSW Government strategic direction for software
management and provides a work plan for progressing
software rationalisation across government. It assists agencies
to procure and manage software solutions that match business
needs, and aligns with the NSW Government Enterprise
Architecture Strategy.
Actions – Software Management Delivery by
6.6 Develop strategic partner relationships
and agreements with significant suppliers
to facilitate software rationalisation and
moving to ‘as a service’, as part of broader
market engagement and procurement
reform
Q2 2016
6.7 Implement software asset management
strategies
Q3 2016
19

22. 20 DIGITAL+ 2016 NSW GOVERNMENT ICT STRATEGY FINAL UPDATE
ICT SKILLS AND CAPABILITY
ICT Workforce Management
The Public Service Commission has developed a workforce
planning methodology for ICT in the NSW public sector. The
method ensures that the ICT workforce is ready and able to
deliver on agreed goals.
Agency workforce plans identify:
•• business outcomes and goals
•• work priorities and how that work is best configured
•• the capability and capacity needed to do the work
•• workforce gaps and how they will be addressed
•• how the conditions and culture necessary to produce good
business outcomes will be created and sustained.
For the first time, ICT workforce management plans capture the
ICT function’s readiness to meet business outcomes. Workforce
management plans will provide a strong evidence base to
prioritise and guide development of ICT workforce strategies.
These strategies will focus on managing, structuring, recruiting
and developing a skilled and capable workforce that meets
business outcomes. The ICT function is pioneering this
approach which is expected to be applied more broadly across
the public sector workforce.
Actions – ICT Skills Delivery by
7.1 Review the characteristics of the NSW
Government ICT workforce based on
agency ICT Workforce Management plans
Q1 2016
7.2 Develop an ICT capability assessment
strategy
Q2 2016
7.3 Explore cross sector ICT talent pools,
contingent labour strategy, graduate
program, and ICT career pathway
framework
Q4 2016

23. DIGITAL+ 2016 NSW GOVERNMENT ICT STRATEGY FINAL UPDATE 21
NSW Identity Hub
The NSW Identity Hub (ID-Hub) is a secure identity and access
management system (IDMS) for NSW Government agencies.
The ID-Hub simplifies access to ICT systems with a single login
process with a government employee number (GEN) as the key.
Hosted in the NSW Government data centres (GovDC), ID-Hub
uses sector-wide scale to reduce the per-user cost of identity
management in an ISO certified environment to assure
privacy protection.
Once logged in, employees have access to all the computer
applications that are integrated to the ID-Hub and are
authorised for that user. The unique identifier stays with the
employee as they transfer between agencies or leave and
return to the government sector.
The ID-Hub will enable government to connect
employees through a range of optional services including
collaboration networks, communities of practice, and
sector-wide communications.
Actions – Identity Hub Delivery by
7.4 Develop a ‘white pages’ app for NSW
Government employees
Q2 2016
7.5 Provide an @nsw email address for
government employees
Q4 2016
21

24. 22 DIGITAL+ 2016 NSW GOVERNMENT ICT STRATEGY FINAL UPDATE
The ICT Board reports to the Minister for Innovation and
Better Regulation and comprises secretaries of all the clusters.
The ICT Board has a portfolio governance role and maintains
high level strategic oversight of ICT programs. The ICT Board
is chaired by Martin Hoffman, the Secretary of the Department
of Finance, Services and Innovation, and the Government Chief
Information Officer.
The ICT Board is supported by the ICT Leadership Group,
which comprises chief information officers and senior
business managers at the deputy secretary level from
across government.
The Digital Council is a community of senior leaders from
across NSW Government with a core goal of demonstrating
that using a digital approach and putting customers at the
centre of service design will deliver better outcomes for
citizens. The Digital Council is chaired by Michael Pratt, the
Customer Service Commissioner.
Expert industry advice is critical to government work programs
and ICT matters of local and international significance. The
Digital Government Advisory Panel provides advice to the
ICT Board on trends and best practice.
Minister
for Innovation
and Better
Regulation
ICT Board
Chair: Secretary,
Department of
Finance, Services
and Innovation
Digital
Government
Advisory
Panel
ICT
Leadership
Group
Chair: Secretary,
Department of
Finance, Services
and Innovation
Digital Council
Chair: Customer
Service
Commissioner
Working
Groups
ICT WORKING GROUPS
• ICT Infrastructure, Services and Strategic Investment
• ICT Procurement and Technical Standards
• Enabling Information Sharing
• Open Government
• Information Security and Classification
• Information Management
GOVERNANCE

25. DIGITAL+ 2016 NSW GOVERNMENT ICT STRATEGY FINAL UPDATE 23
IMPLEMENTATION PLAN
DIGITAL+
ACTION DUE 2015 2016 2017 2018
Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
SERVICE NSW
1.1 Introduce whole of government Payment Services Platform Q1 2016
1.2 First of the simple NSW licences are available in digital format Q2 2016
1.3 Remaining simple licences are available in digital format Q4 2016
1.4 Complex NSW licences are available in digital format Q4 2018
OPEN GOVERNMENT
2.1 Establish the NSW Customer Dashboard Q2 2016
2.2 Publish open government plans to showcase open government initiatives Q3 2016
2.3
Update the NSW Government Social Media Policy to accelerate community engagement
through social media channels
Q3 2016
DATA SHARING AND ANALYTICS
3.1 Deliver priority projects to align with Premier and State Priorities for social and economic benefits Q2 2016
3.2
Establish a register of data assets and the information sharing agreements in place between
agencies for efficient intra-government data sharing
Q3 2016
3.3
Lead the development of a cross-jurisdictional approach to data sharing and analytics for
consumer protection and regulation
Q4 2016
3.4
Collaborate nationally to build capability and standard practices for data sharing and analytics
across sectors and jurisdictions
Q4 2016
3.5
Develop guidelines for data sharing to streamline and accelerate sharing of information
between agencies
Q2 2016
3.6
Implement standard data quality reporting across agencies that supports data reuse
and publication
Q4 2018
3.7
Scope the options to expand capability of the Digital State Archive to ensure long term
preservation of data and information
Q4 2015
3.8 Update the NSW Government Location Intelligence Strategy Q1 2016

26. 24 DIGITAL+ 2016 NSW GOVERNMENT ICT STRATEGY FINAL UPDATE
DIGITAL+
ACTION DUE 2015 2016 2017 2018
Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
DATA SHARING AND ANALYTICS
3.9
Define the information architecture layer of the NSW Government Enterprise
Architecture Framework
Q3 2016
3.10
Define common data standards to support open data, information security, data sharing and
analytics as part of the NSW Government Information Management Framework
Q4 2017
3.11
Implement phase two recommendations made in the review of the legislative and policy
framework for records and information management in the digital environment
Q4 2018
3.12 Publish a forward release schedule for open data Q4 2015
3.13 Update the NSW Government Open Data Policy Q1 2016
3.14 Improve the openness and usability of data listed on Data NSW Q4 2017
3.15
NSW Government published reports will be made available in at least one machine-readable
format
Q4 2018
3.16 Develop integration points between OpenGov NSW, Data NSW and the Digital State Archive Q4 2018
3.17 Identify priority datasets for spatial enablement and visualisation Ongoing
CYBER SECURITY
4.1 Develop guidance for more streamlined secure handling of NSW Cabinet documents Q4 2015
4.2 Develop guidance for enhanced IT disaster preparedness in NSW Government agencies Q1 2016
4.3 Develop a whole of government approach to better sharing of secure information Q2 2016
IMPLEMENTATION PLAN

27. DIGITAL+ 2016 NSW GOVERNMENT ICT STRATEGY FINAL UPDATE 25
DIGITAL+
ACTION DUE 2015 2016 2017 2018
Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
ICT PROCUREMENT
5.1 Develop tools and guidance for agencies on enhancing market contestability for ICT services Q3 2016
5.2 Publish procurement contract and expenditure data Q4 2016
5.3 Develop and implement additional features for the ICT Services Catalogue to meet user needs Q2 2016
5.4 Increase the services available to agencies in the ICT Services Catalogue Q4 2016
5.5
Expand the current Data Centre Marketplace to include services such as ERP as a Service and
Human Capital Management as a Service
Q4 2015
5.6 Complete midterm review of GovDC Q4 2015
5.7 Agencies migrate on-premise data centres to GovDC Q4 2017
5.8 Release Procure IT v3.2 Q1 2016
5.9 Develop, publish and review telecommunications, software and related service standards Q2 2016
5.10 Establish a network for IT service management practitioners within government Q1 2016
5.11 Develop the NSW Government IT Service Management Framework Q2 2016
5.12 Develop a toolkit of IT service management resources Q3 2017
5.13
Implement the NSW Government Telecommunications Strategy including development of
agency plans to enable anywhere anytime access to business systems for employees, leveraging
government systems such as the Government Employee Number and the Identity Hub
Q4 2016

28. 26 DIGITAL+ 2016 NSW GOVERNMENT ICT STRATEGY FINAL UPDATE
DIGITAL+
ACTION DUE 2015 2016 2017 2018
Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
ICT INVESTMENT
6.1
Implement the NSW Government Enterprise Architecture Strategy and add new building blocks
to the NSW Government ICT Architecture Portfolio Model
Q4 2016
6.2
Align ICT investment proposals with building blocks identified in the NSW Government ICT
Architecture Portfolio Model, such as the Identity Hub
Q4 2018
6.3 Develop a whole of government approach to transition away from legacy systems Q3 2016
6.4
Establish a whole of government approach for project identification, selection, design,
management and benefits realisation for ICT projects
Q4 2016
6.5 Agencies develop ICT strategic plans which include cloud transition strategies Q4 2016
6.6
Develop strategic partner relationships and agreements with significant suppliers to facilitate
software rationalisation and moving to ‘as a service’, as part of broader market engagement and
procurement reform
Q2 2016
6.7 Implement software asset management strategies Q3 2016
ICT SKILLS AND CAPABILITY
7.1
Review the characteristics of the NSW Government ICT workforce based on agency ICT
Workforce Management plans
Q1 2016
7.2 Develop an ICT capability assessment strategy Q2 2016
7.3
Explore cross sector ICT talent pools, contingent labour strategy, graduate program, and ICT
career pathway framework
Q4 2016
7.4 Develop a ‘white pages’ app for NSW Government employees Q2 2016
7.5 Provide an @nsw email address for government employees Q4 2016
IMPLEMENTATION PLAN

29. © State of New South Wales (Department of Finance, Services and Innovation) 2015.
For current information go to www.lsb.justice.nsw.gov.au/lsb/nswcopyright.html.
This work (apart from any State arms, symbols or trademarks) is licensed
under the Creative Commons Attribution 4.0 licence.
See http://creativecommons.org/licenses/by/4.0/ for details.