1. Digitalization of cable TV in India will transform the cable industry and impact various stakeholders. MSOs will need to redefine their relationship with LCOs and take on responsibilities like billing, collections, and customer management that were previously handled by LCOs.
2. Customers will benefit from more channels, improved service quality, and proper billing. Broadcasters will see higher subscription revenues. The government will gain tax revenues and further its broadband goals.
3. MSOs face challenges around funding, retaining customers against competition, and negotiating new deals with broadcasters and LCOs during this transition. Successful digitalization could increase MSO revenues six times while reducing carriage fees paid to broadcasters.
What is Last Mile Delivery Part 2: Adapting to Retail and e-Commerce Order Fu...Angela Carver
The increasing popularity of omni-channel retailing has created many challenges for transportation and logistics providers servicing retailers. This has forced transportation operations to think outside of the box and make significant changes to their service offering portfolios. Omni-channel retailing has made fulfilling customer orders efficiently and cost effectively much more complex with a variety of new distribution strategies.
E-commerce orders grew 47% between 2009 and 2014 in comparison to only 6% at brick and mortar store locations. E-commerce sales are expected to reach $2.3 trillion by 2017. This shift in retail channel utilization has increased the order fulfillment needs and associated labor costs. Retailers are evaluating existing distribution networks to verify they can handle the added volume and are seeking out additional delivery solutions as a supplement. In many cases, these additions are in the form of local and regional distribution centers.
Rising shipping costs have also been a significant challenge for last mile delivery as they account for approximately 28% of total transportation costs. Shippers have many options for counteracting rising shipping costs including: intermodal freight utilization to link logistics clusters, shipment consolidation with crossdocking, primary delivery channel elimination and click-to-collect/ parcel locker centers to consolidate parcel drop-offs.
Governmental regulations have also created problems related to last mile logistics, both in the US and abroad. Regulations such as vehicle size and weight limitations, parking policies and noise restrictions. To avoid these issues some transportation operations are investing in smaller delivery vehicles for use in local regional delivery operations. These vehicles are typically more compliant with imposed noise and size restrictions. In areas where even these smaller vehicles are not an option some logistics providers have started to offer bike delivery and contracted one-time delivery services through businesses such as Uber.
Demand for up-to-date order information has also become an issue for many omni-channel retailers. Customers now want to know when their order has been accepted, processed, shipped and delivered. In order to provide this level of detail omni-channel supply chains are implementing inventory management software such as WMS with customer relationship management capabilities to provide real-time information to customers.
In order to provide a positive final impression on consumers retailers must focus on last mile logistics. Focusing on these potential solutions can help retailers to improve the effectiveness, efficiency and cost of last mile delivery operations. Learn more from Datex experts now at marketing@datexcorp.com or www.datexcorp.com .
Using Technology to Solve Last Mile Delivery ChallengesLaura Olson
With parcel delivery and home delivery challenges ranging from transportation management, real time visibility and traceability of the retail supply chain, deliverability rates to final destinations, there is a tremendous need for innovation and affordable technology.
Using these revolutionary technologies including IoT, RFID, AI and more in fulfillment centers, distribution centers and by delivery drivers will help ensure cost, time and labor savings and reduce frustration for both consumers and supply chain operators.
Revenue Assurance, Fraud Reduction and Cost Managment in Telecoms ConferenceArena International
Revenue Assurance, Fraud Reduction and Cost Management in Telecoms 2010 offers practical and effective strategies you can implement in your business to optimise revenue assurance and control costs. Building on the feedback from our successful 2009 event, the 2010 conference features more case studies from operators, VMNOs and ISPs than ever before, and a new focus on combating telecoms fraud.
Held on the 11 and 12 May 2010 in London is the biggest and most eagerly anticipated conference in the EMEA, and will bring together key industry experts to provide answers to current topical questions. From coping with the global economic recession and effectively controlling roaming revenues to limiting bad debt, this conference will provide insight on how to solve the critical issues that you face in the industry today.
What is Last Mile Delivery Part 2: Adapting to Retail and e-Commerce Order Fu...Angela Carver
The increasing popularity of omni-channel retailing has created many challenges for transportation and logistics providers servicing retailers. This has forced transportation operations to think outside of the box and make significant changes to their service offering portfolios. Omni-channel retailing has made fulfilling customer orders efficiently and cost effectively much more complex with a variety of new distribution strategies.
E-commerce orders grew 47% between 2009 and 2014 in comparison to only 6% at brick and mortar store locations. E-commerce sales are expected to reach $2.3 trillion by 2017. This shift in retail channel utilization has increased the order fulfillment needs and associated labor costs. Retailers are evaluating existing distribution networks to verify they can handle the added volume and are seeking out additional delivery solutions as a supplement. In many cases, these additions are in the form of local and regional distribution centers.
Rising shipping costs have also been a significant challenge for last mile delivery as they account for approximately 28% of total transportation costs. Shippers have many options for counteracting rising shipping costs including: intermodal freight utilization to link logistics clusters, shipment consolidation with crossdocking, primary delivery channel elimination and click-to-collect/ parcel locker centers to consolidate parcel drop-offs.
Governmental regulations have also created problems related to last mile logistics, both in the US and abroad. Regulations such as vehicle size and weight limitations, parking policies and noise restrictions. To avoid these issues some transportation operations are investing in smaller delivery vehicles for use in local regional delivery operations. These vehicles are typically more compliant with imposed noise and size restrictions. In areas where even these smaller vehicles are not an option some logistics providers have started to offer bike delivery and contracted one-time delivery services through businesses such as Uber.
Demand for up-to-date order information has also become an issue for many omni-channel retailers. Customers now want to know when their order has been accepted, processed, shipped and delivered. In order to provide this level of detail omni-channel supply chains are implementing inventory management software such as WMS with customer relationship management capabilities to provide real-time information to customers.
In order to provide a positive final impression on consumers retailers must focus on last mile logistics. Focusing on these potential solutions can help retailers to improve the effectiveness, efficiency and cost of last mile delivery operations. Learn more from Datex experts now at marketing@datexcorp.com or www.datexcorp.com .
Using Technology to Solve Last Mile Delivery ChallengesLaura Olson
With parcel delivery and home delivery challenges ranging from transportation management, real time visibility and traceability of the retail supply chain, deliverability rates to final destinations, there is a tremendous need for innovation and affordable technology.
Using these revolutionary technologies including IoT, RFID, AI and more in fulfillment centers, distribution centers and by delivery drivers will help ensure cost, time and labor savings and reduce frustration for both consumers and supply chain operators.
Revenue Assurance, Fraud Reduction and Cost Managment in Telecoms ConferenceArena International
Revenue Assurance, Fraud Reduction and Cost Management in Telecoms 2010 offers practical and effective strategies you can implement in your business to optimise revenue assurance and control costs. Building on the feedback from our successful 2009 event, the 2010 conference features more case studies from operators, VMNOs and ISPs than ever before, and a new focus on combating telecoms fraud.
Held on the 11 and 12 May 2010 in London is the biggest and most eagerly anticipated conference in the EMEA, and will bring together key industry experts to provide answers to current topical questions. From coping with the global economic recession and effectively controlling roaming revenues to limiting bad debt, this conference will provide insight on how to solve the critical issues that you face in the industry today.
Smart Margin Analytics: Why Bolting on a Margin Assurance Capability to an Ex...cVidya Networks
Smart Margin Analytics: Why Bolting on a Margin Assurance Capability to an Existing Revenue Assurance System can Deliver Big Savings – a presentation by Efrat Nissimov, cVidya’s Director of Product Management at the “Big Data and Analytics for Telecom & Mobile Carriers” event in Atlanta.
Global supply chains have been steadily growing in complexity for years – spurred by the proliferation of e-commerce and increasing consumer expectations (widely deemed the “Amazon Effect”). More recently, the COVID-19 pandemic accelerated those pre-existing dynamics and further highlighted the failings of a traditional, siloed, supply chain framework, as many companies found themselves underprepared and slow to respond to a shifting market environment. As a result, businesses have been motivated to re-evaluate their current technology and processes and are seeking solutions that emphasize visibility, adaptability, and automation across the supply chain.
At Catalyst Investors, we believe software and tech-enabled services enabling more efficient supply chain management are poised for outsized growth in the coming years. We are excited to meet and partner with growth stage companies that are driving forces behind more efficient supply chains.
Keynote speech by Mr. Esmond Lee, JP
Executive Director (Financial Infrastructure), Hong Kong Monetary Authority
Speech topic: Mobile, Internet-based and Electronic Payments – Initiatives and Regulations
How Cloud Computing Impacts Trade FinanceCognizant
Cloud computing can accelerate the recovery of trade finance, enabling banks to build a strong architecture for maximizing profitability by making such services more affordable and accessible to customers.
The last mile: The next battleground for businesses adapting to changing cons...Deloitte Canada
With online shopping in Canada poised to surge, the last mile is quickly becoming the next major opportunity for brand differentiation. From offering drive-through pick-up services to easy returns, it’s the perfect time to think big if you want to stand out.
Is your organization ready? View our presentation on the last mile to discover how improving the last mile, improves the customer experience.
Digital india: Emerging Challenges & Opportunities for the Banking SectorArun Prabhudesai
The presentation given by RBI's Harun R Khan outlines the following:
Digital Revolution: migration from cash to electronic
payments
• New Thrust Areas: mobile banking – BBPS - TReDS
• Security vs Convenience
• Challenges & Opportunities for banks
• Concluding Thoughts
Business Process as a Service for Utilities: From Meter to CashCognizant
As utilities adopt smart meters, smart grids and other innovative digital technologies, deploying business process as a service (BPaaS) offers great benefits for operational efficiency, customer service and controlling IT expenses.
Smart Margin Analytics: Why Bolting on a Margin Assurance Capability to an Ex...cVidya Networks
Smart Margin Analytics: Why Bolting on a Margin Assurance Capability to an Existing Revenue Assurance System can Deliver Big Savings – a presentation by Efrat Nissimov, cVidya’s Director of Product Management at the “Big Data and Analytics for Telecom & Mobile Carriers” event in Atlanta.
Global supply chains have been steadily growing in complexity for years – spurred by the proliferation of e-commerce and increasing consumer expectations (widely deemed the “Amazon Effect”). More recently, the COVID-19 pandemic accelerated those pre-existing dynamics and further highlighted the failings of a traditional, siloed, supply chain framework, as many companies found themselves underprepared and slow to respond to a shifting market environment. As a result, businesses have been motivated to re-evaluate their current technology and processes and are seeking solutions that emphasize visibility, adaptability, and automation across the supply chain.
At Catalyst Investors, we believe software and tech-enabled services enabling more efficient supply chain management are poised for outsized growth in the coming years. We are excited to meet and partner with growth stage companies that are driving forces behind more efficient supply chains.
Keynote speech by Mr. Esmond Lee, JP
Executive Director (Financial Infrastructure), Hong Kong Monetary Authority
Speech topic: Mobile, Internet-based and Electronic Payments – Initiatives and Regulations
How Cloud Computing Impacts Trade FinanceCognizant
Cloud computing can accelerate the recovery of trade finance, enabling banks to build a strong architecture for maximizing profitability by making such services more affordable and accessible to customers.
The last mile: The next battleground for businesses adapting to changing cons...Deloitte Canada
With online shopping in Canada poised to surge, the last mile is quickly becoming the next major opportunity for brand differentiation. From offering drive-through pick-up services to easy returns, it’s the perfect time to think big if you want to stand out.
Is your organization ready? View our presentation on the last mile to discover how improving the last mile, improves the customer experience.
Digital india: Emerging Challenges & Opportunities for the Banking SectorArun Prabhudesai
The presentation given by RBI's Harun R Khan outlines the following:
Digital Revolution: migration from cash to electronic
payments
• New Thrust Areas: mobile banking – BBPS - TReDS
• Security vs Convenience
• Challenges & Opportunities for banks
• Concluding Thoughts
Business Process as a Service for Utilities: From Meter to CashCognizant
As utilities adopt smart meters, smart grids and other innovative digital technologies, deploying business process as a service (BPaaS) offers great benefits for operational efficiency, customer service and controlling IT expenses.
TABS, is an integrated software package designed for the mobile, ISP, and traditional fixed network services. This capability provides us with a solution that is already well versed in supporting Local, International. TABS convergent Customer Care & Billing system undertakes the whole billing process of a single converged system and rates all services against a single unified rating scheme.TABS solutions have been implemented in 38 sites for the major telecom groups providing Non stop services for over 100+ customers.
The ITS solution is based on SOA (Service-Oriented Architecture), which helps business owners respond more quickly and in a cost-effective manner to changing market conditions. With SOA, business changes can be easily met through customization rather than traditional custom development, making it easier to quickly implement changes without requiring radical system modifications. The ITS SOA-based solution also simplifies interconnection with and usage of existing IT assets, which facilitates integration with existing systems and increases interoperability.
The Case for Mobility: How New-Age Utilities Can Energize Operations and Boos...Cognizant
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Global banks to sign up the largest buy-side firms to their client clearing offerings. Typically, such offerings focus on the needs of complex global clients, facilitating access to multiple CCPs, and spanning numerous jurisdictions.
CIS Transformation: Unlocking the Value of Utilities' Customer Information Sy...Cognizant
The customer information system (CIS) is a vital part of the meter-to-cash value chain for electric companies and other industries that provide critical commodities like water and natural gas. Yet the complex nature of CIS initiatives has left many utilities saddled with failed or underperforming CIS systems. To overcome these roadblocks, utilities must craft an approach that mitigates the risks and challenges inherent in CIS projects, delivers an exceptional customer experience, and fuels growth to support true business transformation.
Digital Quality Assurance: Insights and Trends Shaping Banking and Financial ...Cognizant
In the face of surging digital disruption, banks and financial institutions need to hone a critical focus on digital quality assurance to ensure and enhance the end-user experience. We explore the testing issues relating to the cloud, mobility, big data analytics, Agile and DevOps, and suggest a quality assurance strategy.
The New Payments Platform: Fast-Forward to the FutureCognizant
Today's bank customers demand digital payment instruments that support real-time payments and settlements. While banks worldwide have adopted this concept, Australia's New Payments Platform (NPP), when contrasted with global models, takes this concept a step further with benefits that include all of the features today's bank customers want, such as 24x7x365 availability; real-time settlement, posting in seconds, premier messaging standards and alternate identifiers. It is thus imperative to build a carefully planned, all-inclusive NPP solution that will remain viable, profitable, efficient and serviceable from internal, regulatory, payments and customer perspectives alike.
Telecom Billing OSS: The Evolution of Postpaid and Prepaid Billing SystemsVcare Corporation
An in-depth discussion of the telecom billing oss (Operations Support System) with a special emphasis on postpaid and prepaid billing systems is provided in this article. It also examines the critical responsibilities domestic customer support outsourcing and contact centers with Cisco infrastructure play in providing first-rate customer service.
Five Financial Industry Objectives for Catalyzing Order from ChaosCognizant
In the blink of an eye, the COVID-19 crisis has plunged the global economy from go-go times to near-recession. Here’s what financial services organizations can do to make the most of the post-pandemic new normal.
Cloud Computing encompasses a broad range of services that are available upon subscription. With several significant developments, evolution and revolution; cloud technology has evolved to encompass Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS), Security as a Service, and On Demand Services over the Internet, among others. Apart from this, many vendors have seized the term ‘Cloud’ and are using it for products that sit outside of the common definition of cloud. The cloud marketplace is progressively becoming more diverse, and incoherent, at the same time.
2. Success ka digital highway
• Simply, use of addressable STB for Cable TV services.
• No cable TV services will be possible without STB. (Cable
or DTH)
• In 4 phase till Dec 31,2014
What is Digitalization & Deadlines
3. Success ka digital highway3
• Are Digitalization timelines firm?
• What is best option to GO DIGITAL
• How can I fight competition – DTH, Organised MSO etc.
• How and at what cost, pay content will be available.
• How to do DAS compliance. Is it very complex and expensive?
• Ownership issue of Network
• How Network can be monetized further. Broadband, VAS, HD etc.
• What is benefit of structured business.
• What is the best technical solution for STB, Headend etc.
• How customer will feel happy.
Key Concerns- MSO/LCO
4. Success ka digital highway
• MSOs
• LCO Management
• Billing and Collection
• Network Management
• STB Management
• Customer Management
• Broadcasters
• Government and the economy
• Consumer choices
• Cable Industry & Transformation
Impact of DAS Regulation
5. Success ka digital highway
MSOs
• Many of the large MSOs till now have remained heavily focused on inorganic
growth (mainly through joint ventures with smaller MSOs) in a bid to acquire
control over the last mile.
• The MSOs now face the challenge with respect to customer retention.
• For a secondary point acquisition, MSOs face the risk of losing the acquired
LCOs to another MSO; and for a primary point acquisition, there is the risk of
losing the end-customer to alternate technology platforms like DTH , HITS,
IPTV etc.
• With the necessary investments in digitization, MSOs get a direct access to the
customer end. The direct access to customers effectively shifts the
bargaining power from LCOs to MSOs.
• Lack of availability of funding for smaller and regional MSOs. A shift to digitized
regime will require large capital expenditure on digital head-ends, back-end
infrastructure, and STB installation. Regional and smaller MSOs, which account
for more than 50 percent of the cable TV market, finding it difficult to raise the
required capital .
6. Success ka digital highway
MSOs
• An MSO will have to redefine the potential role of LCOs in a digitised world
.However, a key question will be of how willing LCOs would be to relinquish their
stronghold over end customers and what measures are agreed upon between
MSO and LCO to protect LCOs existing income.
• MSOs will need to partner with LCOs for roll out of STBs, education of consumers
and servicing customers.
• LCOs will also play a role in collections and increasingly ARPUs.
• MSOs can use digitisation as an opportunity to enter new markets, but first,
they must protect existing markets from competition.
7. Success ka digital highway
MSO-LCO Management
• MSOs will have to redefine the exact roles/responsibilities of LCOs and what
financial offers/ Revenue share to offer to them.
• How LCOs should be involved in billing (who prints and distributes bills), or
collections (physical vs online collection options), new customer acquisitions (and
corresponding commission to LCOs), the installation/activation/deactivation of
STBs, handling of complaints (as a first point of call, as feet on-the-street to resolve
a complaint and service charges), and what their share in various revenues should
be.
• MSOs will need to finalize the agreement required for new understanding made
with LCOs.
• MSOs need to identify the training needs of LCOs’ existing manpower to service
their customer base and develop the technical capabilities to deal with digitisation.
The training aspects should center on the sale, installation, activation/deactivation
and billing of STBs.
• They will also have to ensure that the LCO and his team are able to up-sell their
packages and VAS offerings and defend their offerings from competition.
8. Success ka digital highway
Billing & Collection
• Billing & collection would involve various strategic decisions around bill generation, bill printing,
bill distribution, collection mechanisms and the updating of collections.
• MSOs will need to choose between a physical and virtual bill, depending on the associated cost
implications. In case of a physical bill, options such as ads on the bills can be explored to offset
printing and delivery costs.
• They also need to decide when to generate bills, where to print bills and if LCOs can handle
these aspects. Irrespective of strategy, MSOs would clearly be dealing with large volumes of bill
generation and distribution and, thus, will need to ensure timely and accurate bill generation.
• The collection of payments would constitute the next steps towards Tax compliances for STB,
Subscription revenue etc.
• This would involve training all customer facing personnel and ensuring that the collection data is
received in time and customer balances are updated on time when alternative payments/checks are
accepted, along with the timely transfer of data from credit card companies, banks .
• MSOs will also need to take decisions on the customer’s “my account” page, whether it should be on
the EPG, and what information should be shared on the page.
• Data security is very important in this operation as it would require dealing with customers’
personal information and payment details, and MSOs would need to comply with data privacy laws
under India’s Information Technology Act.
9. Success ka digital highway
Digital Headend and Network Management
• Network management includes aspects such as Composition of Digital Headend,
data security, future requirement, regulatory compliances. Such decisions would
involve understanding if IT infrastructure and applications can support increased
volumes, and accordingly upgrading IT capabilities (team, hardware, software and
network) vis-à-vis expected changes in transactions and volumes.
• MSOs will need to ensure that their existing reporting capabilities are enough to
provide timely and accurate data for management decisions & regulatory compliances
• They will also need to ensure the storage and security of private and confidential
data,.
• MSOs need to have backup infrastructure ready in the case of system, location and
communication downtime, and build adequate redundancies to ensure that the
customer experience does not stop or deteriorate.
• MSOs will need to evolve from B2B to B2C business, which is a matter of scaling
tenfold upwards from their present scenario.
• Lack of Skilled and experience manpower who can operate Digital Headend etc.
10. Success ka digital highway
STB Management
• First step will be to manage activities related to the procurement, deployment and repairs of
STBs.
• Closure of technical specificationand BIS certification.
• MSOs will have to undertake procurement planning to decide how many STBs to purchase and when,
along with delivery timelines.
• Perhaps, MSOs will need to de-risk their supply chain by splitting orders between different
suppliers.
• MSOs will need to plan for storage and distribution and arrange for additional warehousing
capacity if required and decide if they need to pre activate STBs.
• The challenges involved would include ensuring the accurate disbursement and tracking of STBs
to LCOs, along with the management of inventory and re-order levels across warehouses and
distributors, monitoring the activation of STBs and collection for installed STBs.
• They will also need to decide upon the insurance, warranty and maintenance plans. The
challenge will be to deploy adequate personnel and resources to monitor the servicing, repair and
replacement of STBs, as required, and effectively managing reverse logistics. Such activity will also
entail the adoption of efficient supply chain management practices.
• LCO in a city with an average base of 1,500-2,000 subscribers may need to seed around 10 to 15
set-top- boxes every day. Most households would typically demand that the installation, which
takes about an hour, be done during a limited time window of 6-8 PM on weekdays or during
the weekends. This may lead to delays in the installation process.
11. Success ka digital highway
Customer Management
• Customer management would involve interactions with customers following STB
activation.
• This will be particularly important during the first three months after activation, when
most customer queries will arise and customers need to be educated
• MSOs will need to set up a call-center led service delivery, capable of handling expected
volumes, which can be in house or outsourced, depending on the cost implications.
• They will need to decide on the languages that the call center would support. They
would also need to develop back-end capabilities to effectively link call center
operations to the CAS system, subscriber management system and various payment
gateways.
• MSOs could face challenges in ensuring that the service levels offered to customers are
within the acceptable parameters in all spheres including TRAI regulations, including
package-change requests, revenue collection, the execution of VAS and the handling of
complaints.
• Another critical aspect will be the integration of the call center with offline operations,
and ensuring that the change in the touch point from the LCO to the MSO does not
adversely affect customer experience.
• MSOs will need to ensure KYC compliance within a reasonable time of activation and
manage document handling, storage and retrieval efficiently with the help of an adequate
MIS.
12. Success ka digital highway
Broadcasters
•This will increase subscription revenues for broadcasters.
•The increased channel capacity of digital system will motivate broadcasters
toward niche, targeted and HD content.
•The carriage costs paid by broadcasters in view of the limited bandwidth of
analog cable, may decrease post digitization.
•MSOs will have to decide how to define carriage and placement charges after
digitisation and re-negotiate existing deals with broadcasters.
•Renegotiation of content costs with MSO’s. Cost will significantly change based
on the strength and the audience of the channel.
•The broadcaster’s ability to push less popular channels will tend to reduce.
•Will seek frequently reports from SMS, CAS systems of MSO.
13. Success ka digital highway
Government & Regulators
• Present Govt. loss on Taxes are approx 10,000 crs/ yearly.
• The government therefore has sufficient incentives to push digitization.
• Digitization will also help the government pursue India's broadband
goals and thereby help to boost economic growth.
• Its already almost 3 years that Digitalization is in process. 42 big cities
has already seeded arrox 40 mn STB.
14. Success ka digital highway
Consumer Choice
1. Digital cable TV will improve the consumer experience and resolve legacy
issues from analog cable services.
1. Consumers will gain access to
a. More TV channels;
b. Attractive packaging options with differentiated content across local,
regional and niche genres;
c. A better viewing experience; Digital quality
d. Improved quality of service
e. Proper billing
f. Customer care services
15. Success ka digital highway
Cable Industry Transformation
• Some estimates expect a 6X (Times) increase in subscriber revenues for
cable MSOs. Subscriber declaration levels are expected to increase from 15%
currently to 100%.
• Additional drivers and differentiators will come from bundled broadband
and high-definition (HD) services.
• Broadband will reduce the payback period on digitization;
• The main challenges , apart from managing subscriber churn to DTH, are
Carriage and placement (C&P) fees which will drop by about 20–50%; and
• Incentivizing revenue-sharing agreements have to be struck with LCOs in
order to drive digital into the home services.
• Automated compliances to various regulatory authorities will ensure the
transformation of MSO/LCO to structured company.