SlideShare a Scribd company logo
Unrestricted © Siemens AG 2016 siemens.com
Digital Workplaces –
Jenseits von Cargo Kults
DWP Summit Communardo Dresden November 2016 - KEY SLIDES
@karstenpe
2016-11-15
Unrestricted © Siemens AG 2016
Page 2 Dr. Ehms / CT RDA ITP
• DWP zwischen Intranets und
realer Projektarbeit
• Modelle und Realitäten
Digitaler Informationsarbeit
• Eine Analogie
• Der Mensch als “Endpunkt”
Grobe Gliederung
2016-11-15
Unrestricted © Siemens AG 2016
Page 3 Dr. Ehms / CT RDA ITP
Intranet
high level IT pattern
Restricted © Siemens AG 20XX
20XX-XX-XXPage 3 Author / Department
2016-11-15
Unrestricted © Siemens AG 2016
Page 4 Dr. Ehms / CT RDA ITP
Corporate Social Collaboration Platforms
2011 20162006 2008 2013
Weblogs (internal, posts, news, jams)
Wikis (global, internal, pages, topic portals)
Messaging Networks (internal)
Technology Communities / Portals (internal, urgent requests)
* Tiled entry page
Weblogs (external)
Enterprise Search
2016-11-15
Unrestricted © Siemens AG 2016
Page 5 Dr. Ehms / CT RDA ITP
Tiled Entry Page
Quelle: Internet
2016-11-15
Unrestricted © Siemens AG 2016
Page 6 Dr. Ehms / CT RDA ITP
Personalisierung
Quelle: Internet
2016-11-15
Unrestricted © Siemens AG 2016
Page 8 Dr. Ehms / CT RDA ITP
Wiki taking off in terms of activity!
2016-11-15
Unrestricted © Siemens AG 2016
Page 9 Dr. Ehms / CT RDA ITP
Fall: Informationsumgebung
high level IT pattern
Restricted © Siemens AG 20XX
20XX-XX-XXPage 9 Author / Department
2016-11-15
Unrestricted © Siemens AG 2016
Page 10 Dr. Ehms / CT RDA ITP
Beispiel
Kollaborative Wissensumgebung
2016-11-15
Unrestricted © Siemens AG 2016
Page 11 Dr. Ehms / CT RDA ITP
Streams and Filters
2016-11-15
Unrestricted © Siemens AG 2016
Page 12 Dr. Ehms / CT RDA ITP
Wiki Pages
(native + macros)
High Level Architecture – Wiki as Info-Hub
Corporate Search
Document Storage
DMS
Project
“Database”
some
automation
(REST)
Single Sign On
2016-11-15
Unrestricted © Siemens AG 2016
Page 14 Dr. Ehms / CT RDA ITP
Eco-Systems and Complexity Match
V J
OT
LL
SAPWT
R+
OSI
gMaps
SP
SN
SCD
B
AD
PAR
TW
Stags
find
WC ;-)
W
CES
Cm
2016-11-15
Unrestricted © Siemens AG 2016
Page 15 Dr. Ehms / CT RDA ITP
Transparenz, Vernetzung
Versteckspiel, Komplexität und Integrationskosten
or: Culture / Trust Error ?
Integrationcosts
Software complexity
Costs !
2016-11-15
Unrestricted © Siemens AG 2016
Page 16 Dr. Ehms / CT RDA ITP
Anforderungen “echter” DWP
Überlegungen, Modelle, Skizzen, Befunde
Restricted © Siemens AG 20XX
20XX-XX-XXPage 16 Author / Department
2016-11-15
Unrestricted © Siemens AG 2016
Page 17 Dr. Ehms / CT RDA ITP
Modelle Digitaler Informations-Arbeit
2016-11-15
Unrestricted © Siemens AG 2016
Page 18 Dr. Ehms / CT RDA ITP
Modelle Digitaler Informations-Arbeit
Ehms 2010
2016-11-15
Unrestricted © Siemens AG 2016
Page 19 Dr. Ehms / CT RDA ITP
toolz
tool…
toolb
Realität Digitaler Informations-Arbeit
Ehms 2010toola
2016-11-15
Unrestricted © Siemens AG 2016
Page 20 Dr. Ehms / CT RDA ITP
Anzahl der eingesetzten IT Tools (Startups)
J.Denner2011
2016-11-15
Unrestricted © Siemens AG 2016
Page 21 Dr. Ehms / CT RDA ITP
Context in Information Streams and Structures
Dual Challenge: Aggregation & Filtering
Filtering
UserStream
(targetpayload)
Global Stream
Enterprise Stream
(source payload)
„Context
Information“
(filter structure)
C. „Analytics“
C. Expression
Context Utilization
UIs
Aggregation
2016-11-15
Unrestricted © Siemens AG 2016
Page 22 Dr. Ehms / CT RDA ITP
Your current Portal / Dashboard / Aggregator
2016-11-15
Unrestricted © Siemens AG 2016
Page 23 Dr. Ehms / CT RDA ITP
Usability and Interactivity
2016-11-15
Unrestricted © Siemens AG 2016
Page 24 Dr. Ehms / CT RDA ITP
Activity Streams – Information Overload ?
• If You Thought Your Inbox Was Overloaded, Wait Until Activity Streams
(Craig Roth, Gartner, March 2011, link)
5 Reasons Why Activity Streams Will Save You From Information
Overload (Luis Suarez, IBM, May 2011, link)
• I still feel, very strongly, that Activity Streams will never become your
next overloaded Inbox.
• teaching us all how we need to start letting things go.
• If we switch over to Activity Streams, which are public, open,
transparent, … fight for power games are completely, or to a high
degree, diminished,
• with Activity Streams it’s me, my own context, my social networks and
the right collaborative and social filters
Ehms 2012
2016-11-15
Unrestricted © Siemens AG 2016
Page 25 Dr. Ehms / CT RDA ITP
Versuch einer Analogie
Übersicht, Parallelität, Relevanzen und Multitasking
Restricted © Siemens AG 20XX
20XX-XX-XXPage 25 Author / Department
2016-11-15
Unrestricted © Siemens AG 2016
Page 26 Dr. Ehms / CT RDA ITP
by: Ton Zylstra
2016-11-15
Unrestricted © Siemens AG 2016
Page 27 Dr. Ehms / CT RDA ITP
Quelle: Dave Gough via wikimedia / flickr
2016-11-15
Unrestricted © Siemens AG 2016
Page 29 Dr. Ehms / CT RDA ITP
Wie laut ist die Information …
Quelle: wikimedia Nowy szeryf
2016-11-15
Unrestricted © Siemens AG 2016
Page 31 Dr. Ehms / CT RDA ITP
Personal Information Cockpit / Dashboard / Aggregator
2016-11-15
Unrestricted © Siemens AG 2016
Page 32 Dr. Ehms / CT RDA ITP
Wer personalisiert?
?
2016-11-15
Unrestricted © Siemens AG 2016
Page 34 Dr. Ehms / CT RDA ITP
… und eines Ausgleichs
Fokussierung auf die Arbeitsaufgabe
Restricted © Siemens AG 20XX
20XX-XX-XXPage 34 Author / Department
2016-11-15
Unrestricted © Siemens AG 2016
Page 36 Dr. Ehms / CT RDA ITP
7 ± 2 but ONE stream of consciousness
Focus !
thumbnail painting by: A. Kuschan
2016-11-15
Unrestricted © Siemens AG 2016
Page 38 Dr. Ehms / CT RDA ITP
Granularity in Activity Streams
Classical Weblogs vs. High Speed Fragments
2016-11-15
Unrestricted © Siemens AG 2016
Page 39 Dr. Ehms / CT RDA ITP
Kohärenz
Gestalt-und-Psychologie - Kognitive Günstigkeit
2016-11-15
Unrestricted © Siemens AG 2016
Page 40 Dr. Ehms / CT RDA ITP
1) Intranets und “KM-Lösungen” sind Vorstufen zum DWP
2) reale DWP Lösungen liegen auf einem anderen
Komplexitätnsiveau (10-30 Tools/Quellen, vollständige
Bearbeitungszyklen, Parallelität und Fokussierung)
3) Unterbrechungen sind “Gift” für Wissensarbeit
4) Multitasking beim Problemlösen existiert nicht
5) In der Informations- und Kommunikations-Gesellschaft gibt es
neue “Knappheiten” (vgl. Kontratieff-Zyklen)
Wrap Up
2016-11-15
Unrestricted © Siemens AG 2016
Page 41 Dr. Ehms / CT RDA ITP
Thank you for your kind attention!
Karsten Ehms
Dipl.-Psych, Dr. phil.
Siemens AG
Corporate Technology
D-81730 Munich
karsten.ehms@siemens.com
http://www.siemens.com/innovation/
https://twitter.com/karstenpe
Publications
http://ehms-muenchen.de/blogs/publications/
Even more
http://lmgtfy.com/?q=karsten+ehms

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Digital Workplaces - Jenseits von Cargo Cults

  • 1. Unrestricted © Siemens AG 2016 siemens.com Digital Workplaces – Jenseits von Cargo Kults DWP Summit Communardo Dresden November 2016 - KEY SLIDES @karstenpe
  • 2. 2016-11-15 Unrestricted © Siemens AG 2016 Page 2 Dr. Ehms / CT RDA ITP • DWP zwischen Intranets und realer Projektarbeit • Modelle und Realitäten Digitaler Informationsarbeit • Eine Analogie • Der Mensch als “Endpunkt” Grobe Gliederung
  • 3. 2016-11-15 Unrestricted © Siemens AG 2016 Page 3 Dr. Ehms / CT RDA ITP Intranet high level IT pattern Restricted © Siemens AG 20XX 20XX-XX-XXPage 3 Author / Department
  • 4. 2016-11-15 Unrestricted © Siemens AG 2016 Page 4 Dr. Ehms / CT RDA ITP Corporate Social Collaboration Platforms 2011 20162006 2008 2013 Weblogs (internal, posts, news, jams) Wikis (global, internal, pages, topic portals) Messaging Networks (internal) Technology Communities / Portals (internal, urgent requests) * Tiled entry page Weblogs (external) Enterprise Search
  • 5. 2016-11-15 Unrestricted © Siemens AG 2016 Page 5 Dr. Ehms / CT RDA ITP Tiled Entry Page Quelle: Internet
  • 6. 2016-11-15 Unrestricted © Siemens AG 2016 Page 6 Dr. Ehms / CT RDA ITP Personalisierung Quelle: Internet
  • 7. 2016-11-15 Unrestricted © Siemens AG 2016 Page 8 Dr. Ehms / CT RDA ITP Wiki taking off in terms of activity!
  • 8. 2016-11-15 Unrestricted © Siemens AG 2016 Page 9 Dr. Ehms / CT RDA ITP Fall: Informationsumgebung high level IT pattern Restricted © Siemens AG 20XX 20XX-XX-XXPage 9 Author / Department
  • 9. 2016-11-15 Unrestricted © Siemens AG 2016 Page 10 Dr. Ehms / CT RDA ITP Beispiel Kollaborative Wissensumgebung
  • 10. 2016-11-15 Unrestricted © Siemens AG 2016 Page 11 Dr. Ehms / CT RDA ITP Streams and Filters
  • 11. 2016-11-15 Unrestricted © Siemens AG 2016 Page 12 Dr. Ehms / CT RDA ITP Wiki Pages (native + macros) High Level Architecture – Wiki as Info-Hub Corporate Search Document Storage DMS Project “Database” some automation (REST) Single Sign On
  • 12. 2016-11-15 Unrestricted © Siemens AG 2016 Page 14 Dr. Ehms / CT RDA ITP Eco-Systems and Complexity Match V J OT LL SAPWT R+ OSI gMaps SP SN SCD B AD PAR TW Stags find WC ;-) W CES Cm
  • 13. 2016-11-15 Unrestricted © Siemens AG 2016 Page 15 Dr. Ehms / CT RDA ITP Transparenz, Vernetzung Versteckspiel, Komplexität und Integrationskosten or: Culture / Trust Error ? Integrationcosts Software complexity Costs !
  • 14. 2016-11-15 Unrestricted © Siemens AG 2016 Page 16 Dr. Ehms / CT RDA ITP Anforderungen “echter” DWP Überlegungen, Modelle, Skizzen, Befunde Restricted © Siemens AG 20XX 20XX-XX-XXPage 16 Author / Department
  • 15. 2016-11-15 Unrestricted © Siemens AG 2016 Page 17 Dr. Ehms / CT RDA ITP Modelle Digitaler Informations-Arbeit
  • 16. 2016-11-15 Unrestricted © Siemens AG 2016 Page 18 Dr. Ehms / CT RDA ITP Modelle Digitaler Informations-Arbeit Ehms 2010
  • 17. 2016-11-15 Unrestricted © Siemens AG 2016 Page 19 Dr. Ehms / CT RDA ITP toolz tool… toolb Realität Digitaler Informations-Arbeit Ehms 2010toola
  • 18. 2016-11-15 Unrestricted © Siemens AG 2016 Page 20 Dr. Ehms / CT RDA ITP Anzahl der eingesetzten IT Tools (Startups) J.Denner2011
  • 19. 2016-11-15 Unrestricted © Siemens AG 2016 Page 21 Dr. Ehms / CT RDA ITP Context in Information Streams and Structures Dual Challenge: Aggregation & Filtering Filtering UserStream (targetpayload) Global Stream Enterprise Stream (source payload) „Context Information“ (filter structure) C. „Analytics“ C. Expression Context Utilization UIs Aggregation
  • 20. 2016-11-15 Unrestricted © Siemens AG 2016 Page 22 Dr. Ehms / CT RDA ITP Your current Portal / Dashboard / Aggregator
  • 21. 2016-11-15 Unrestricted © Siemens AG 2016 Page 23 Dr. Ehms / CT RDA ITP Usability and Interactivity
  • 22. 2016-11-15 Unrestricted © Siemens AG 2016 Page 24 Dr. Ehms / CT RDA ITP Activity Streams – Information Overload ? • If You Thought Your Inbox Was Overloaded, Wait Until Activity Streams (Craig Roth, Gartner, March 2011, link) 5 Reasons Why Activity Streams Will Save You From Information Overload (Luis Suarez, IBM, May 2011, link) • I still feel, very strongly, that Activity Streams will never become your next overloaded Inbox. • teaching us all how we need to start letting things go. • If we switch over to Activity Streams, which are public, open, transparent, … fight for power games are completely, or to a high degree, diminished, • with Activity Streams it’s me, my own context, my social networks and the right collaborative and social filters Ehms 2012
  • 23. 2016-11-15 Unrestricted © Siemens AG 2016 Page 25 Dr. Ehms / CT RDA ITP Versuch einer Analogie Übersicht, Parallelität, Relevanzen und Multitasking Restricted © Siemens AG 20XX 20XX-XX-XXPage 25 Author / Department
  • 24. 2016-11-15 Unrestricted © Siemens AG 2016 Page 26 Dr. Ehms / CT RDA ITP by: Ton Zylstra
  • 25. 2016-11-15 Unrestricted © Siemens AG 2016 Page 27 Dr. Ehms / CT RDA ITP Quelle: Dave Gough via wikimedia / flickr
  • 26. 2016-11-15 Unrestricted © Siemens AG 2016 Page 29 Dr. Ehms / CT RDA ITP Wie laut ist die Information … Quelle: wikimedia Nowy szeryf
  • 27. 2016-11-15 Unrestricted © Siemens AG 2016 Page 31 Dr. Ehms / CT RDA ITP Personal Information Cockpit / Dashboard / Aggregator
  • 28. 2016-11-15 Unrestricted © Siemens AG 2016 Page 32 Dr. Ehms / CT RDA ITP Wer personalisiert? ?
  • 29. 2016-11-15 Unrestricted © Siemens AG 2016 Page 34 Dr. Ehms / CT RDA ITP … und eines Ausgleichs Fokussierung auf die Arbeitsaufgabe Restricted © Siemens AG 20XX 20XX-XX-XXPage 34 Author / Department
  • 30. 2016-11-15 Unrestricted © Siemens AG 2016 Page 36 Dr. Ehms / CT RDA ITP 7 ± 2 but ONE stream of consciousness Focus ! thumbnail painting by: A. Kuschan
  • 31. 2016-11-15 Unrestricted © Siemens AG 2016 Page 38 Dr. Ehms / CT RDA ITP Granularity in Activity Streams Classical Weblogs vs. High Speed Fragments
  • 32. 2016-11-15 Unrestricted © Siemens AG 2016 Page 39 Dr. Ehms / CT RDA ITP Kohärenz Gestalt-und-Psychologie - Kognitive Günstigkeit
  • 33. 2016-11-15 Unrestricted © Siemens AG 2016 Page 40 Dr. Ehms / CT RDA ITP 1) Intranets und “KM-Lösungen” sind Vorstufen zum DWP 2) reale DWP Lösungen liegen auf einem anderen Komplexitätnsiveau (10-30 Tools/Quellen, vollständige Bearbeitungszyklen, Parallelität und Fokussierung) 3) Unterbrechungen sind “Gift” für Wissensarbeit 4) Multitasking beim Problemlösen existiert nicht 5) In der Informations- und Kommunikations-Gesellschaft gibt es neue “Knappheiten” (vgl. Kontratieff-Zyklen) Wrap Up
  • 34. 2016-11-15 Unrestricted © Siemens AG 2016 Page 41 Dr. Ehms / CT RDA ITP Thank you for your kind attention! Karsten Ehms Dipl.-Psych, Dr. phil. Siemens AG Corporate Technology D-81730 Munich karsten.ehms@siemens.com http://www.siemens.com/innovation/ https://twitter.com/karstenpe Publications http://ehms-muenchen.de/blogs/publications/ Even more http://lmgtfy.com/?q=karsten+ehms