This document discusses Riverwood Healthcare's digital solutions including their website, symptom checker, virtual visits, MyChart, wellness network, chat feature, pharmacy app, and specialty care digital outreach. It notes that the symptom checker had over 180 uses in January 2021. It also mentions that Riverwood has conducted over 6,000 virtual visits since March and has 4,764 active MyChart patients. Finally, it discusses their use of digital tools like Zoom, a calm app, and digital screening to support patients, visitors, and staff.

1. Digital Solutions

2. Digital Front Door
Website
• Chat Feature
• Symptom Checker
• MyChart
• Rx Local
• 3D Virtual Tours
• Video/Education/Seminars
• Testimonials
• Provider Directory
• News
• Social Media
• EMR
• Bill Pay
• Contact Us
www.Riverwoodhealthcare.org

3. Digital Symptom Checker
181
166 169
101
118
107
163
0
20
40
60
80
100
120
140
160
180
200
Jan-21 Feb-21 Mar-21 Apr-21 May-21 Jun-21 Jul-21
Symptom Checker
Patient Use

4. Digital Care
Virtual Visits
• Primary Care, Specialty Care, Behavioral Health, Therapy,
Diabetic Care, Nutrition
• Our process/procedure led to fast launch
• 6,000 Virtual Visits since March
MyChart
• Schedule appointments, message your doctor, view test
results
• Empowers patients to engage in their own health
• 4,764 active patients

5. Digital Care
Wellness Network
• Online educational videos and material
Chat
• Schedule appointments, billing questions, release of
information
• Complete your task without picking up the phone
• 50 chats/ month
Rx Local
• Riverwood Pharmacy App
• Request refills, set up medication reminders, and message
pharmacy staff
• 123 patients

6. Specialty Care Digital Outreach
Hernia Virtual Seminar
Robotic Patient Testimonial
Hernia Virtual Seminar
Social & Digital Ads
Patient Video

7. Specialty Care Digital Outreach
Patient Testimonial
Tif Talk
Safer Surgery - Same Day Digital & Social Ads

8. Digital Solutions for Families & Staff
Hospital Patients Visitors
• Patients connect to family members through Zoom on iPad’s
Digital Calm App support staff mental wellness
• Provided our staff the Calm app
Digital COVID Screening for Staff
• Launched digital employee screening