Digital Solutions with RW healh

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This document discusses Riverwood Healthcare's digital solutions including their website, symptom checker, virtual visits, MyChart, wellness network, chat feature, pharmacy app, and specialty care digital outreach. It notes that the symptom checker had over 180 uses in January 2021. It also mentions that Riverwood has conducted over 6,000 virtual visits since March and has 4,764 active MyChart patients. Finally, it discusses their use of digital tools like Zoom, a calm app, and digital screening to support patients, visitors, and staff.

Technology

Digital Front Door
Website
• Chat Feature
• Symptom Checker
• MyChart
• Rx Local
• 3D Virtual Tours
• Video/Education/Seminars
• Testimonials
• Provider Directory
• News
• Social Media
• EMR
• Bill Pay
• Contact Us
www.Riverwoodhealthcare.org

Digital Symptom Checker
181
166 169
101
118
107
163
0
20
40
60
80
100
120
140
160
180
200
Jan-21 Feb-21 Mar-21 Apr-21 May-21 Jun-21 Jul-21
Symptom Checker
Patient Use

Digital Care
Virtual Visits
• Primary Care, Specialty Care, Behavioral Health, Therapy,
Diabetic Care, Nutrition
• Our process/procedure led to fast launch
• 6,000 Virtual Visits since March
MyChart
• Schedule appointments, message your doctor, view test
results
• Empowers patients to engage in their own health
• 4,764 active patients

Digital Care
Wellness Network
• Online educational videos and material
Chat
• Schedule appointments, billing questions, release of
information
• Complete your task without picking up the phone
• 50 chats/ month
Rx Local
• Riverwood Pharmacy App
• Request refills, set up medication reminders, and message
pharmacy staff
• 123 patients

Specialty Care Digital Outreach
Hernia Virtual Seminar
Robotic Patient Testimonial
Hernia Virtual Seminar
Social & Digital Ads
Patient Video

Specialty Care Digital Outreach
Patient Testimonial
Tif Talk
Safer Surgery - Same Day Digital & Social Ads

Digital Solutions for Families & Staff
Hospital Patients Visitors
• Patients connect to family members through Zoom on iPad’s
Digital Calm App support staff mental wellness
• Provided our staff the Calm app
Digital COVID Screening for Staff
• Launched digital employee screening

This presentation discusses how Inova Health System has transformed its marketing and communications department to thoroughly embrace digital strategies. They will examine the lengthy process involved, including the following steps: identifying the need to establish a transformational digital environment, engaging executive leadership for sponsorship and buy-in, redefining and aligning the organization (including education throughout the system, from marketing to service-line leaders and doctors) and embracing transparency through reporting of results and successes to the system.

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Digital Solutions with RW healh

1. Digital Solutions

2. Digital Front Door Website • Chat Feature • Symptom Checker • MyChart • Rx Local • 3D Virtual Tours • Video/Education/Seminars • Testimonials • Provider Directory • News • Social Media • EMR • Bill Pay • Contact Us www.Riverwoodhealthcare.org

3. Digital Symptom Checker 181 166 169 101 118 107 163 0 20 40 60 80 100 120 140 160 180 200 Jan-21 Feb-21 Mar-21 Apr-21 May-21 Jun-21 Jul-21 Symptom Checker Patient Use

4. Digital Care Virtual Visits • Primary Care, Specialty Care, Behavioral Health, Therapy, Diabetic Care, Nutrition • Our process/procedure led to fast launch • 6,000 Virtual Visits since March MyChart • Schedule appointments, message your doctor, view test results • Empowers patients to engage in their own health • 4,764 active patients

5. Digital Care Wellness Network • Online educational videos and material Chat • Schedule appointments, billing questions, release of information • Complete your task without picking up the phone • 50 chats/ month Rx Local • Riverwood Pharmacy App • Request refills, set up medication reminders, and message pharmacy staff • 123 patients

6. Specialty Care Digital Outreach Hernia Virtual Seminar Robotic Patient Testimonial Hernia Virtual Seminar Social & Digital Ads Patient Video

7. Specialty Care Digital Outreach Patient Testimonial Tif Talk Safer Surgery - Same Day Digital & Social Ads

8. Digital Solutions for Families & Staff Hospital Patients Visitors • Patients connect to family members through Zoom on iPad’s Digital Calm App support staff mental wellness • Provided our staff the Calm app Digital COVID Screening for Staff • Launched digital employee screening

Digital Solutions with RW healh

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