6. FAILING FAST
Digital Connector Digital Master
Digital Operator
Digital Operational Excellence
DigitalCustomerExperience
0-2 3-4
3-40-2
Digital Dinosaur
7. FAILING FAST
How: A leap forward in our digital
operational excellence
Learn
through
iteration
Put customer
experience at
the heart of
everything
we do
Being
fundamentally
active in our
approach