The document provides information about cultural differences, travel packages, giving directions, ground transportation options, documents required for international travel, airport security procedures, making a hotel room reservation, benefits of loyalty programs, and housekeeping duties. It defines key terms related to each topic in vocabulary sections. The document serves as a training manual for tourism staff addressing various aspects of the industry.

2. 
TOURISM

3. Unit 1. CULTURAL
DIFERENCES
 Training manual

 Addressing the guest
 Alwas address the guest either mr.mrs by his or her
name o surmane
 Eyes contact
 In some place it is a good for paying attention but in
other places it is considering confrontational.
 Personal spaces
 Personal spaces is the area around an individual.
 Appointments and timeliness.

4. VOCABULARY
•
 to speak to someone
Address: being address is
• appointment. An appontment is an agreement to
meet or do something at a certain time
• Ensure: to ensure is to make certain of something.
• Prefer: to prefer is to like somethings in a certain
way.

5. Unit 2. TRAVEL
PACKAGES

 Tours
 All-inclusive tour package includes:
 Round-trip flights
 All tours and transfer
 Four star accomodationsfor the length of your
stay
 Entrance fees to parks
 All meals and drinks (fron a set menu)
 With it you can economy your budget.

6. Travel packages
In some travel agency offer diferent alternatives of
travel packages. In the the luxude package include all

meals drinks, tours, transfers and other more services.

7. VOCABULARY

• Customize: to customize is to change something so it
is exactly how you want it
• Explore: to explore is to learn about a new place
• Itinerary: an itinerary is a document that says all the
activities of a trip.
• Set menu: it is a list of food that are included in a
package.

8. Unit 3. GIVING DIRECTIONS

If you want to come to the university, you may
to take the nueva ambato line. Or take a taxi.
From the mall de los andes you must take the
atahualpa street to sout for to block and you
must turn letf for dour bocks and you come to
the university.Lost you migh call to a police
man.

9. Giving directions
It is very necesary to guide to the people in some
situations. You can t guide bad because they can lost

and to have some incombenients.

10. VOCABULARY

• Reach: to reach a place is to arrive to it
• Turn: to turn is to chance direction
• Head: to head is to move forward towards a
place.
• Intersection: it is when 2 streets cross each
other.

12. There are several methods of ground
transportation:
A shuttle bus service is a public
transport bus service designed to
quickly transport people between two
points.
A bus stops outside of the hotel every
half hour. To get to airport you will have
transfer to a different bus.
You can also take a taxi to get to and
from the airport. There are always plenty
of taxis waiting curbside.

13. VOCABULARY
•Customize: to customize is to change
something so it is exactly how you want it
•Explore: to explore is to learn about a new place
•Itinerary: an itinerary is a document that says all
the activities of a trip.

14. A forecaster is the specialist or scholar of meteorology. Meanwhile,
the meteorology is the discipline that deals with the study of time, the
atmospheric environment, phenomena that they developed there and of
course the laws under which they are governed.
What is the weather?
When we talk about the weather, we refer to the conditions in which
the atmosphere is found in certain specific place in a period of time.
Why is it important to know the weather?
Many of the activities you want to do are subject to the weather
conditions are favourable to perform them.

15. VOCABULARY
Predict.- To state, tell about, or make known in
advance, especially on the basis of special
knowledge.
Cloudy.- Full of or covered with clouds; overcast.
Sunny.- Full of or exposed to sunlight

16. Papers in order to travel abroad
The clothing required for the days of
stay, vaccines relevant if you are traveling
to an exotic destination, essential objects
that cannot be forgotten at home... The
Passport. If you are traveling to any
country not referred to in the preceding
paragraph, it is necessary to have the
passport in rule, issued by the higher
headquarters and the mother.
Visa. It is an authorization required by
some countries as a prerequisite to visit
them. It is only valid for the particular
voyage for which has been requested. If a
trip is hired through an agency, it shall
deal with it.

17. To travel to another country, it is
necessary:
Arriving another
Before leaving country
the country:
declare
Before you head
home

18. VOCABULARY
• Abroad.-In a foreign country or countries.
• Visa.- An official authorization appended to a passport,
permitting entry into and travel within a particular country or
region.
• Restinged area .-To forbid by authority

21. Follow these simple rules and pay attention to all
travel advisories to stay safe:
Only trus your travel
companions to watch companions
Unattended luggage
Should be reported to a security
guard
They are clearly marked.
Restricted Areas
Do not enter any are that is
cordoned off
They put your baggage through
Security checkpoints
an X-ray machine

22. VOCABULARY
•Security Guard.- An employee who is in charge of keeping
the airport.
•Marked.- To show where something is by putting un signs.
•Advisory.- An official warning.
•Regulation.- An official rule that travelers must abey.

23. Unit 2.- MAKING A ROOM
RESERVATION
In this document
you add your
personal
information
You can decide
your preference
You can have be
eligible for dicounts
or special offers

24. VOCABULARY
• View garden.-Type of room from

which guests can see a place where
plants grow.
• Base rate.- A special reduce rate.
• Discounts.- Full price of a hotel
room without any discount

25. Unit 3.- MAKING A ROOM
RESERVATION
 When you travel
with partner
airlines, you points
Internet add up
Platinum members
also earn a
complimentary
Phone stay, plus early
check-in
Loyalty members
enjoy many benefits

26. Confirming a
Reservation
Is a document This action give
that confirm you a
your reservation confirmation
number
With the
confirmation you
now exactly your
information
about the
reservation

27. Reward

 Something given in return for doing something good
 Turndown service
 An act that involves getting a bed ready for guests to
sleep in before they arrive
Loyalty program.
Level
A measure of achievement
 A system that provides benefits for
people who use a service often

28. Unit 4.-
HOUSEKEEPING
This depart clean Also change the
de rooms toiletries
Check out that the
rooms must be
cleaned y 3pm

29. 
• Stayover Is a room that has de hotel
guests who will remain another night
• DND Is a card that indicates that hotel
guests do not want hotel staff to enter the
room