Jenn Lim was the keynote speaker at the DH@Work Bootcamp in Las Vegas on October 23, 2013. She discussed how focusing on company culture and higher purpose can lead to long term business success and employee happiness, as demonstrated by Zappos. She provided frameworks for happiness, including defining core values and building meaningful relationships. Attendees were encouraged to apply these lessons to build happier companies and communities.
5. OUR BRAINS ARE
HARDWIRED TO
SEEK HAPPINESS.
YET WEâRE
SUPERBAD AT
PREDICTING
WHAT CAN
SUSTAIN IT.
â˘
â˘
â˘
â˘
âWHEN I GET _____, IâLL BE HAPPYâ
âWHEN I ACHIEVE _____, IâLL BE HAPPYâ
LOTTERY WINNERS
TERMINALLY INJURED OR DISABLED
16. THE CULTURE
BOOK
WHAT IS IT?
COMPLETELY UNEDITED
EXCEPT FOR TYPOS AND SPELLING
SNAPSHOT OF CULTURE
EVERY YEAR â WHATâS
GOOD, WHAT DO WE NEED
TO IMPROVE
STARTED AS CULTURE BOOK,
NOW THE BRAND BOOK TOO
JAPAN AND BRAZIL LOVE ZAPPOS EVEN THOUGH ZAPPOS
DOESNâT SHIP THERE
FOR A COPY, JUST EMAIL ME
17.
18. CORE
VALUES AT
ZAPPOS
6.
1.
Deliver WOW Through Service
2. Embrace and Drive Change
3. Create Fun and a Little Weirdness
4. Be Adventurous, Creative, and Open-Minded
5. Pursue Growth and Learning
Build Open and Honest Relationships With Communication
7. Build a Positive Team and Family Spirit
8. Do More with Less
9. Be Passionate and Determined
10. Be Humble
19. CULTURE
CUSTOMER SERVICE
AND
$2B* COMPANY
1999 â TODAY
$1,000
Gross Sales $MM
800
600
400
200
â00
â01
â02
â03
â04
â05
â06
â07
â08
NOV â09 AMAZON ACQUIRES ZAPPOS
$1.2 BILLION**
*GROSS MERCHANDISE SALES
**SHARE VALUE AT THE TIME OF CLOSING
21. AN EXPERIMENT IN
HAPPINESS AS A
BUSINESS MODEL
HOW
?
LESSONS LEARNED:
1.COMMITMENT
2.CORE VALUES
3.TRANSPARENCY
4.VISION
5.RELATIONSHIPS
6.THE RIGHT TEAM
AND CAN THEY BE
APPLIED TO YOU?
22. 1.
COMMITMENT
DO YOU WANT TO BUILD A
LONG-TERM, SUSTAINABLE
BRAND?
ARE YOU WILLING TO
COMMIT FINANCES,
RESOURCES, AND TIME TO IT?
HOW LONG WILL IT BE A
PRIORITY?
25. 4. VISION
71% EMPLOYEES IN
THE U.S. DISENGAGED
FOR
EMPLOYEES*
WHATâS THE
LARGER VISION AND
GREATER PURPOSE
IN THEIR WORK
BEYOND MONEY OR
PROFITS?
$300B LOST IN
PRODUCTIVITY FROM
DISENGAGEMENT
GALLUP 2008, 2011
FOR
ENTREPRENEUR
WHAT WOULD YOU
S
BE PASSIONATE
ABOUT DOING IF
YOU DIDNâT FEAR
FAILURE AND
DIDNâT MAKE ANY
MONEY FOR 10
26. 5. BUILD
MEANINGFUL
RELATIONSHIPS
ITâS NOT ABOUT
NETWORKING.
ITâS ABOUT
CONNECTEDNESS.
IF YOUâRE INTERESTED,
YOU DONâT HAVE TO
TRY TO BE
INTERESTING.
âIF THE PERSON
YOUâRE TALKING
TO ISNâT
LISTENING, BE
PATIENT. MAYBE
HE HAS A SMALL
PIECE OF FLUFF
IN HIS EAR.â
-
27. 6. BUILD THE
RIGHT TEAM
HIRE SLOWLY.
FIRE QUICKLY.
HIRE BASED ON
VALUES.
28. WHAT DOES THE
SCIENCE OF HAPPINESS
HAVE TO TELL US?
SOME FRAMEWORKS
SOME DATA AND FRAMEWORKS
LEARNED ALONG THE WAYâŚ
LEARNED ALONG THE WAYâŚ
29. TOP 5 I WISHâES IN LIFE
#
âŚNOT
WORKED
SO HARD
1 âŚTHE
COURAGE
TO LIVE
TRUE TO
MYSELF,
NOT
THE LIFE
OF WHAT
OTHERS
EXPECTED
âŚTHE COURAGE
TO EXPRESS MY
FEELINGS.
I WISH
I HADâŚ
âŚLET MYSELF BE
âŚSTAYED IN
TOUCH WITH
HAPPIER
FRIENDS
SOME FRAMEWORKS
LEARNED ALONG THEBRONNIE WARE
- WAYâŚ
TOP 5 REGRETS OF DYING
35. 550,000+ COPIES SOLD
20+ LANGUAGES/COUNTRIES
2010 BEST OF LISTS
NPR MARKETPLACE
INC. MAGAZINE
NEW YORK POST
READWRITEWEB
AMAZON CUSTOMER FAVORITE
#1 BESTSELLER LISTS
WHOA.
NYTIMES
WSJ
AMAZON
BARNES & NOBLE
BORDERS
57. HOW CAN WE HELP?
FOR:
QUESTIONS
CULTURE BOOK
COPY OF THE PRESENTATION
JENN@DELIVERINGHAPPINESS.COM
JOIN THE MOVEMENT
DELIVERINGHAPPINESS.COM
FACEBOOK.COM/DELIVERINGHAPPINESS
TWITTER | @DHMOVEMENT | @DHMOVEMENTCEO
58. IMAGINEâŚ
â˘BE TRUE TO OUR WEIRD SELVES
â˘LIVE OUR VALUES, PASSIONS AND
PURPOSE
â˘PRIORITIZE FOR LASTING,
SUSTAINABLE HAPPINESS
WHAT DO CUSTOMERS EXPECT?
WHAT DO CUSTOMERS ACTUALLY EXPERIENCE?
WHAT EMOTIONS DO CUSTOMERS FEEL?
WHAT STORIES DO THEY TELL THEIR FRIENDS?
HOW CAN CULTURE CREATE MORE STORIES AND MEMORIES?