How does DevOps disrupt classical IT-Service Management? Why is it its Digital Transformation?

1. Digital Transformation
For Operational Processes
in Software Enterprises

2. Digital Transformation: a Roadmap
Software Development as core operational process for a software business.
(Westerman et al.2011). Digital Transformation - a Roadmap for Billion Dollar Organizations
Context of this
presentation

3. Digital Transformation: a Roadmap
What does this mean
for an organization
delivering software and
related services as its
core business?
(Westerman et al.2011). Digital Transformation - a Roadmap for Billion Dollar Organizations

4. Division of labour and the 2nd industrial revolution
Adam Smith: 240 times more productivity in a pin factory with labour division in 18
production steps..

5. Fullstack developer is..
… much less labour division!
Challenges:
What is actually productivity of a
developer?
And how to leverage productivity
Through labour division, avoiding
silos?
Growing complexity.
Image source: andyshore.com

6. Today’s IT ...
...is seen rather like service,
craftmanship, but not as a factory.
Fullstack developer:
“The term full-stack means developers who
are comfortable working with both back-end
and front-end technologies. To be more specific,
it means that the developer can work with
databases, PHP, HTML, CSS, JavaScript
and everything in between, also, venturing
as far as converting Photoshop designs to front-end
Code.” (Definition: sitepoint.com)

7. IT process management frameworks...
… talk about
the same thing
but ignore
the “physical”
development
process.

8. Agile leverages industrial lean methods...
… but focuses rather on end user experience, and assumes developer to be a craftsman and ignores the whole Value
Stream (therefore in enterprises they use ITIL on top of scrum).

9. So IT is a blackbox.
OK what is the development process, physically?
=> today’s developers compose up to 80% of commercial software from a pool of
millions standard, reusable software components. => SCM!
=> painpoint: through many delegation steps nobody knows which components
are inside a larger specific software and which quality do they have. This can
lead to financial losses through IT malfunction and/or security issues. Example:
Heartbleed SSL bug.
=> market leader: Sonatype with the product Nexus to leverage Supply Chain
Management transparency (just two facets: security; license type).

10. Transparency as the disruption
vehicle of the IT outsourcing market:
what is the USP?
statista.com:
$90bn
market size (2015)
* doubled since 2000