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De Veluwe beleving
Thomas Sprangers
23/06/2015
Emotion
Emotion
Emotion
En ik was
niet
alleen
8.000 foto’s per dag
50% deelt via social media
Bereik van 1.2 miljoen mensen per dag!
Verhalen
van anderen
Jouw verhalen
6%
5
%
8%
10%
10%
18%
22%
30%
32%
39%
56%
56%
Family, friends,
or colleagues
offline
Internet
TV
Family, friends,
or colleagues
online
Magazines/
Newspapers
Informational
brochures
Books
Radio
Travel agents
Travel groups
800 or toll-free
number
Other
The 2014 Traveler’s Road to Decision
Think with Google
Vrienden, familie en
online zijn de belangrijkste
bronnen voor reisinspiratie
Use online sources (net):
65
%Family, friends, or
colleagues offline
62
%
Manage de
ervaring en
anderen doen
jouw marketing
De Veluwe is
het podium
De bezoeker is
de
hoofdpersoon
De bedrijven in
de sector zijn
de scènes
De
werknemers
zijn de cast
En de
belevingen en
ervaringen zijn
het plot
Het verhaal
wordt online
verteld
Is adverteren
echt de beste
investering?
100% empathie
met je bezoeker
Wat is het
alternatief?
100% empathie
met je bezoeker
1. Meet en monitor
de beleving
100% empathie
met je bezoeker
1. Meet en monitor
de beleving
2. Beschrijf de
“customer journey” van de
Veluwe
3. Verbeter de beleving
Emotion
Hoe kun
je de beleving
verbeteren?
1. Bereik en inspireer
bezoekers d.m.v authentieke,
relevante content
Emotion
Hoe kun
je de beleving
verbeteren?
1. Bereik en inspireer
bezoekers d.m.v authentieke,
relevante content
2. Moedig het delen
van content aan
Emotion
Hoe kun
je de beleving
verbeteren?
1. Bereik en inspireer
bezoekers d.m.v authentieke,
relevante content
2. Moedig het delen
van content aan
3. Help je bezoekers in real-time
Emotion
Hoe kun
je de beleving
verbeteren?
1. Bereik en inspireer
bezoekers d.m.v authentieke,
relevante content
2. Moedig het delen
van content aan
3. Help je bezoekers in real-time
4. Onderhoud relaties en maak
ambassadeurs van je
bezoekers
Emotion
Discover
Diverge
Define
Converge
Design
Diverge
Develop
Converge
Find
the right
opportunity
Define the
right problem or
opportunity
Je kunt iets
anders doen met
je marketing
budget
En anderen
doen de
marketing voor
je
Manage samen
de Veluwe
beleving van je
bezoeker

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'Samen inzetten op de beste Veluwe beleving' #veluwe2020

Editor's Notes

  1. MITCH: All of the photos in the following series should represent travel snaps. You can use a consistent style for all of them, to save time. Speaker note: We know each other from University where we shared a house. We are the same age, have the same friends We all have different reasons to go on a trip I go on a trip to recharge, enjoy the snow, relax, be with friends. I don’t mind stopping at three if the sun os there and I want to chill Rik goes to ski from very first lift to very lasty, drink his face off for 3 hours, hopefully run into some nice girl, go to bed (with or without that girl) and start again the next day.
  2. Online, zoeken geinspireerd raken.
  3. My friend rick, he knows it all
  4. Planning Driving
  5. Fun! Voorpret, Voorbereiding autotrip van 12 uur autotrip
  6. Station Utrecht, een hel
  7. And to keep on complaining: 12 hours of being jammed in the back of a Volgswagen Polo isn’t exactly a pleasure eiter. All this time I’m thinking: I should’ve paid the € 200 extra and hopped on a plane! This is not worth it! But then, after 12 long hours we finally got there. I was looking forward to the fireplace, the comfortable furniture and the lovrely beds
  8. ……
  9. Crazy with anticipation, we got on the lift. It was one of those old ones that goes really slow, so I could resist getting my hands cold and taking a picture Thinking: almost there, woohoo! Feeling excited
  10. Moment we’ve all been waiting for
  11. Based on a recommandation from the girl from the ski lift, we went to this place: € 12 beers, loud commercial house music, drunk people. Exactly the place one of my friends likes, not my kind of place at all. I felt really out of place and wanted to go and have abeer somewhere else I was thinking: I’m not here to shout in my friend’s ear and drink myself poor, I’d like to chat to my friends!
  12. Then we found this place via Twitter
  13. Restaurant trip advisor
  14. Terug naar klein plekje
  15. Change copy to: En ik ben niet alleen
  16. Change copy: 8.000 foto’s per dag 50% deelt via social media Bereik van 1.2 miljoen mensen per dag!
  17. Ik luister naar vrienden en familie voor inspiratie, altijd al gedaan. Door online en spocial is dit nu zichtbaar. En natuurlijk! Voorbeeld italiaans restaurant
  18. Een voorbeeld in actie. Mond-tot-mond is het allerbelangrijkste
  19. Positieve mond-tot-mond ontstaat naart aanleiding van ervaringen die mensen hebben, dus het managen van die erva ing is belangrijker dan ooit. Hoe beter de ervaring, hoe beter mond tot mond
  20. Add copy: De Veluwe is het podium Speaker note: De veluwe is het podium
  21. Add copy: de bezoeker is de hoofdpersoon
  22. Add copy De bedrijven in de sector zijn de scenes
  23. Add copy: De werknemers zijn de cast
  24. En de belevingen en ervaringen zijn het plot
  25. Het verhaal wordt online verteld
  26. Left: Is traditioneel adverteren echt de beste investering? Middle: Wat is het alternatief? Rechts: 100% empathie met je bezoeker
  27. Right slide (build) 100% empathie met je bezoeker Meet en monitor de beleving
  28. Right slide (build) 100% empathie met je bezoeker Meet en monitor de beleving Beschrijf de “customer journey” Verbeter de beleving
  29. Add copy: Hoe kun je de beleving verbeteren? Bereik en inspireer bezoekers d.m.v authentieke, relevante content
  30. Add copy and build Hoe kun je de beleving verbeteren? Bereik en inspireer bezoekers d.m.v authentieke, relevante content Help je bezoekers beter plannen 3. Moedig het delen van content aan 4. Help je bezoekers in real-time
  31. Add copy and build Hoe kun je de beleving verbeteren? Bereik en inspireer bezoekers d.m.v authentieke, relevante content Help je bezoekers beter plannen 3. Moedig het delen van content aan 4. Help je bezoekers in real-time 5. Onderhoud relaties en maak ambassadeurs van je bezoekers
  32. Je kunt het niet alleen. Jullie allemaal zijn verantwoordelijk voor het verhaal van de Veluwe. Iedereen speelt zijn rol.
  33. Add copy (and you can just split these out over multiple slides): Left: Je kunt iets anders doen met je marketing budget Middle: Focus op de beleving van je bezoeker Right: en anderen doen de marketing voor je